Date Received: 2024-01-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied for unemployment deferment in XX/XX/XXXX and after months of back and forth verifying my unemployment benefit amounts I was approved yet I keep receiving monthly billing statements. Although I received an email stating I was approved, nothing on my Nelnet account reflects the deferment- my balance shows as overdue, payment amount is incorrect, interest 's still accruing- it's all wrong. I called Nelnet on XX/XX/XXXX and they confirmed that my loans were still in deferment and said something along the lines of it being a system error and to not worry about it? On top of that, they haven't processed my XXXX application that I submitted on XX/XX/XXXX ... it's now XX/XX/XXXX ... i've been waiting FIVE months. I used to receive automated emails saying it's still processing and they'd reach out within the next 10 days, the 10 days would come and i'd get the same automated email. The emails eventually stopped coming until they requested more info on XX/XX/XXXX so I uploaded the required documents but didn't hear back. I called to check on things XX/XX/XXXX and they said they were experiencing an influx of applications but it'd eventually be processed. As of today, I STILL haven't heard a single update on my application status and they don't even have an option to view the status of the application on their site.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I submitted the SAVE application on XX/XX/23. Since then I have called multiple times about not getting the email every 10 days, as Nelnet promised, informing me on the processing of my application. This organization has also been predatory when it comes to how they don't allow automatic payments above the minimum payments.
Company Response:
State: WI
Zip: 54911
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: I have been trying to get student loan forgiveness for years now I havent been working. Havent been able to find work been in the hospital. I dont have a way to pay any of it back. What do I need to do to get the student loan forgiveness Im just not able to make the payments at all, havent worked for years because of XXXX problems
Company Response:
State: AR
Zip: 72301
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/23, I completed an application to change my IBR program from the one I had previously been on to the SAVE plan. To date, Nelnet has not processed the application but instead placed me on forebearance where I'm still accruing interest. The whole point of the SAVE plan is to arrest interest where payments are being made to help prevent further negativ e amortization... This delay exacerbates the negative amortization problem. I've submitted a complaint to Federal Student Aid and attempted to contact Nelnet on the phone and through their website. The website is constantly unavailable and malfunctions. Wait times for calls to Nelnet are well over an hour. The only thing resembling a response I get is a notice on the website and maybe an email every 10 days stating they've received my application, but no action has been taken with regard to processing it
Company Response:
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My student loans were all discharged through XXXX XXXX XXXX XXXX XXXX lawsuit. I have been calling the Department of Education and Nelnet for several months trying to get my loans that were supposed to be discharged straightened out. I have filed complaints, requested call backs, asked to escalate the issue and asked several direct questions and I GET NO answers. Every time I call, I am told it takes time, call back in a month, keep checking your account. My servicer has stated that have received notification from the Dept of Ed that all of the student loans are to be discharged. My servicer will not move forward and discharge my 2 student loans that remain because they say they have not received payment from the Dept of Ed to discharge them. The Dept of ED states that all of my loans are coded as being discharged that there is nothing further that they need to do to reach out to Nelnet. I have uploaded documents and get no response. The Dept of Ed points the finger at Nelnet and Nelnet points the finger at the Dept of Ed. They have been given a full year to have all of this resolved and to have all of the student loans removed from my credit report and failed to do so. I have been told don't worry about it by Nelnet.
Company Response:
State: IA
Zip: 502XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Nelnet is my federal student loan servicer. On XXXX XX/XX/XXXX, I returned to school full time graduate student status. The school sent proof of my full time status for deferment. Nelnet discriminates against me and refuses to place my loans on deferment until I finish school. I spent many hours on the phone with Nelnet and uploaded completed and signed deferment form from my school. After 5 months of asking and begging for them to help, my loans continue to be in repayment and not deferment. I applied for deferment and uploaded proof of student full time status with XXXX XXXX XXXX XXXX XXXX on the Nelnet website in my account. This is what Nelnet requested to process my application. Here are the dates when I submitted completed deferment applications and uploaded the required information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: ID
Zip: 83686
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I sent Nelnet a registered security to pay for my student loan debt via registered mail to the XXXX XXXX XXXX and it was received on XX/XX/XXXX and has not reflected in my account. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Address identification number XXXX Account number XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Address identification number XXXX Account number XXXX .... Account name XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Address identification number XXXX Account number XXXX .... I opt out of Nelnet giving my information to any third party inquirers including any and all credit bureaus, not limited to XXXX, XXXX and XXXX, as stated by the Privacy Act of 1974 as stated in the Master Promissory Note : " PRIVACY ACT NOTICE The Privacy Act of 1974 ( 5 U.S.C. 552a ) requires that the following notice be provided to you : The authority for collecting the requested information from and about you is 451 et seq. of the Higher Education Act ( HEA ) of 1965, as amended ( 20 U.S.C. 1087a et seq. ) and the authorities for collecting and using your Social Security Number ( SSN ) are 484 ( a ) ( 4 ) of the HEA ( 20 U.S.C. 1091 ( a ) ( 4 ) ) and 31 U.S.C. 7701 ( b ). Participating in the William D. Ford Federal Direct Loan ( Direct Loan ) Program and giving us your SSN are voluntary, but you must provide the requested information, including your SSN, to participate. The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) PART 1016 - PRIVACY OF CONSUMER FINANCIAL INFORMATION ( REGULATION P ) 12 CFR 1016.1 Purpose and scope. ( a ) Purpose. This part governs the treatment of nonpublic personal information about consumers by the financial institutions listed in paragraph ( b ) of this section. This part : ( 1 ) Requires a financial institution to provide notice to customers about its privacy policies and practices ; ( 2 ) Describes the conditions under which a financial institution may disclose nonpublic personal information about consumers to nonaffiliated third parties ; and ( 3 ) Provides a method for consumers to prevent a financial institution from disclosing that information to most nonaffiliated third parties by opting out of that disclosure, subject to the exceptions in 1016.13, 1016.14, and 1016.15. Every company owes you a privacy notice before they furnish any information to our consumer report 12 CFR 1016.4 Initial privacy notice to consumers required. ( a ) Initial notice requirement. You must provide a clear and conspicuous notice that accurately reflects your privacy policies and practices to : ( 1 ) Customer. An individual who becomes your customer, not later than when you establish a customer relationship, except as provided in paragraph ( e ) of this section; and ( 2 ) Consumer. A consumer, before you disclose any nonpublic personal information about the consumer to any nonaffiliated third party, 12 CFR 1016.7 Form of opt out notice to consumers ; opt out methods. Section ( a ) ( 1 ) Form of opt out notice. If you are required to provide an opt out notice under 1016.10 ( a ), you must provide a clear and conspicuous notice to each of your consumers that accurately explains the right to opt out under that section. The notice must state : ( i ) That you disclose or reserve the right to disclose nonpublic personal information about your consumer to a nonaffiliated third party ; ( ii ) That the consumer has the right to opt out of that disclosure; and ( iii ) A reasonable means by which the consumer may exercise the opt out right. ( 2 ) Examples ( ii ) Reasonable opt out means. You provide a reasonable means to exercise an opt out right if you : ( A ) Designate check-off boxes in a prominent position on the relevant forms with the opt out notice ; ( B ) Include a reply form together with the opt out notice that, in the case of financial institutions described in 1016.3 ( l ) ( 3 ) of this part, includes the address to which the form should be mailed ; ( C ) Provide an electronic means to opt out, such as a form that can be sent via electronic mail or a process at your Web site, if the consumer agrees to the electronic delivery of information ; or ( D ) Provide a toll-free telephone number that consumers may call to opt out. ( iii ) Unreasonable opt out means. You do not provide a reasonable means of opting out if : ( A ) The only means of opting out is for the consumer to write his or her own letter to exercise that opt out right; or ( B ) The only means of opting out as described in any notice subsequent to the initial notice is to use a check-off box that you provided with the initial notice but did not include with the subsequent notice. ( g ) Time to comply with opt out. You must comply with a consumer 's opt out direction as soon as reasonably practicable after you receive it. ( h ) Continuing right to opt out. A consumer may exercise the right to opt out at any time. ( i ) Duration of consumer 's opt out direction. ( 1 ) A consumer 's direction to opt out under this section is effective until the consumer revokes it in writing or, if the consumer agrees, electronically. 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. Once again they must give you an opt out notice for anything that is to be added to your consumer report. 15 U.S. Code 6805 - Enforcement ( a ) In general Subject to subtitle B of the Consumer Financial Protection Act of 2010 [ 12 U.S.C. 5511 et seq. ], this subchapter and the regulations prescribed thereunder shall be enforced by the Bureau of Consumer Financial Protection, the Federal functional regulators, the State insurance authorities, and the Federal Trade Commission with respect to financial institutions and other persons subject to their jurisdiction under applicable law
Company Response:
State: VA
Zip: 23229
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have subsidized federal student loans. While I am enrolled in school these loans should not be charged interest and a payment should not be due. I have made several deferment requests to Nelnet, my servicer. These requests go nowhere and I am left paying interest on loans that I should not be required to pay. The errors are also not corrected, meaning that even if I submit a deferment request, Nelnet 's delay in processing the request results in an overcharge of interest. In addition to the problem of interest, Nelnet removing my deferment, although I was still enrolled more than half time, resulted in automatic payments that should not have been pulled from my accounts. Nelnet is not processing deferment requests for being in school in a timely or accurate way. As a consumer, there is no way for me to be any more involved in the process besides requesting deferment over and over again.
Company Response:
State: WI
Zip: 531XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Each of my student loans were charged incorrect interest. Below are the amounts. Loan 1 : Principle : {$2300.00} Interest Rate:3.4 % Daily Interest Rate : {$.00} Interest Charged for 9 days since last payment : {$65.00} Interest That Should've been charged : {$1.00} ( {$.00} x XXXX ) Overcharged : {$63.00} Loan 2 : Principle : {$2300.00} Interest Rate:3.4 % Daily Interest Rate : {$.00} Interest Charged for 9 days since last payment : {$70.00} Interest That Should've been charged : {$1.00} Overcharged : {$63.00} Loan 3 : Principle : {$1600.00} Interest Rate:6.8 % Daily Interest Rate : {$.00} Interest Charged for 9 days since last payment : {$100.00} Interest That Should've been charged : {$2.00} Overcharged : {$98.00} Loan 4 : Principle : {$1300.00} Interest Rate:6.8 % Daily Interest Rate : {$.00} Interest Charged for 9 days since last payment : {$79.00} Interest That Should've been charged : {$2.00} Overcharged : {$77.00} Loan 5 : Principle : {$330.00} Interest Rate:6.8 % Daily Interest Rate : {$.00} Interest Charged for 9 days since last payment : {$16.00} Interest That Should've been charged : {$.00} Overcharged : {$16.00} Total overcharges for interest of {$310.00} in ONE MONTH. This is absolutely insane. To speak with a rep on the phone takes hours and hours that I do not have. I just received a response from them last time I complained months ago. Please help. They're going to be accruing interest after interest on interest each month until I can never pay this off.
Company Response:
State: MD
Zip: 21015
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Attempting to repay loan balance however website login is not properly functioning. Am unable to login to account and hold times on phone customer service are over an hour long. All loan information is only available through website. This results in a complete inability to pay loan which may cause penalties or late payment reported to credit bureaus
Company Response:
State: MO
Zip: 63109
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A