Date Received: 2024-01-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: It is impossible to get in contact with anyone to figure out why my income based repayment is over XXXX dollars. I resubmitted my application with tax/income info and the company emailed me stated they did not receive my info even though I uploaded right to Nelnet. Customer service is not possible to talk to. They dont answer emails. My payment is all over the place and I was not notified of such a high payment when I barely worked last year. Also when my repayment begins is changed every time I reload the page. I need help getting this straight.
Company Response:
State: PA
Zip: 16601
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: My closed and repayed loans are now causing my credit score to go down. I have disputed this and have the screen shots of the loans saying repayed and closed as well as the 2 currently open saying in good standing. This issue has brought my score down significantly in the past month.
Company Response:
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My credit report incorrectly lists my U.S. Department of Education student loans twice, once under a past servicer Nelnet and again under the current servicer XXXX. This duplication falsely inflates my total debt amount and could adversely affect my credit score. This inaccuracy is a significant concern as I am in the process of closing on a house, and an accurate credit report is crucial for this transaction. Prompt correction of this error is essential to ensure a smooth and successful home-buying process.
Company Response:
State: WI
Zip: 541XX
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The Department of Education Nelnet has released my records to all three reporting agencies illegally under the Family Educational Rights and Privacy Act. FERPA is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. 20 U.S.C. 1232g ( b ) Release of education records ; parental consent requirement ; exceptions ; compliance with judicial orders and subpoenas ; audit and evaluation of federally-supported education programs ; recordkeeping Generally, schools must have written permission from the parent or eligible student in order to release any information from a student 's education record. However, FERPA allows schools to disclose those records, without consent, to the following parties or under the following conditions ( 34 CFR 99.31 ) : School officials with legitimate educational interest ; Other schools to which a student is transferring ; Specified officials for audit or evaluation purposes ; Appropriate parties in connection with financial aid to a student ; Organizations conducting certain studies for or on behalf of the school ; Accrediting organizations ; To comply with a judicial order or lawfully issued subpoena ; Appropriate officials in cases of health and safety emergencies ; and State and local authorities, within a juvenile justice system, pursuant to specific State law. I DID NOT GIVE THE DEPT OF NELNET WRITTEN PERMISSION TO RELEASE MY MEDICAL RECORDS and The three consumer reporting agencies XXXX, XXXX AND XXXX are not listed as an condition to FERPA. They are clearly in violation of the law and their illegal reporting has caused me to be denied a mortgage loan, damage my reputation, my character and my livelihood.
Company Response:
State: SC
Zip: 29483
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have 2 student loans that are currently with Nelnet. They have been mishandled since their inception in XXXX. They are both consolidation loans. I believe one is subsidized and one is unsubsidized. The debt balance is incorrect. According to my records, the balance should be at least {$20000.00} lower. According to my promissory note for the origination of the consolidation of these two loans, which I signed in XXXX XXXX XXXX my beginning balance should have been {$50000.00}. According to Nelnet, my previous lenders, and the FSAID website, my original disbursement on XXXX was supposedly {$53000.00}. Then, when looking at the payment history that I printed from Navients website ( the company that had my loans before Covid ), my original disbursement/balance on XX/XX/XXXX was {$58000.00}. Then, after paying more than {$25000.00}, over the course of years, on these loans, my balance only continued to go up. While making active payments monthly, my balance only increased. This was NOT during a forbearance or deferment, and I have never had an income-based repayment or any other weird repayment process. The payment history that I mentioned earlier doesnt show a loan balance after each payment. There is no way for me to monitor what happened with the loan or make sense of the numbers. It is incredibly shady and none of the numbers add up. I have been trying to fight this since XXXX. Originally, I was refusing to pay and trying to get Navient to validate the debt. They just kept sending me the promissory note. The promissory note actually proves the debt is inaccurate! It proves the beginning balance to be wrong. They have never sent me any documents that tell what I agreed to pay and for how long. I have no actual loan papers. They just continually told me the loan was accurate and mine, while continuing to bill me. While trying to communicate my concerns, all anybody wanted to do was put me on a plan to get me out of delinquency. I filed a complaint with the FSAID Ombudsman and she eventually, after months, came back and told me that Navient told her the debt was valid! Thats it. No proof or explanation. She clearly didnt investigate anything. Very soon after that, my loans were taken over by the Department of Education because of the Cares Act for Covid. Last XXXX my loans came back. Nelnet is now servicing them. The payment has now increased by {$270.00} each month. My payments went from {$410.00} per month to {$680.00} per month! With Navient, my final payment was scheduled for XXXX. Nelnet clearly restructured my loan without any communication with me and without my consent. My newly structured loan was written to have 118 payments and a final payment in XXXX. This cant be legal. The beginning balance for the newly written loan is completely wrong. I am essentially restarting my repayment for my loans with a balance of {$62000.00}. This is {$12000.00} higher than what my original loan balance should have been and I have already paid more than {$25000.00} for it. They are literally billing me for money that I dont owe. To top it off, on the FSAID website, the section that shows how much I have paid to repay my loans, is only showing payments from XX/XX/XXXX to present. As of now, that is only showing 4 payments. It does not show ANY payments between XXXX XXXX XXXX XXXX! This is not a valid debt! Choosing not to pay my loans while I disputed them only seemed to make things harder. Nobody listened to me. All anybody would say was that my loans were delinquent and they wanted to get me into a program to get them out of delinquency. It also got my loans passed around and made it impossible to handle. So, I have chosen to continue to put a hardship on my family and make the payments on these fraudulent loans until somebody helps me. This is not how it should be. When a loan is disputed, it should be placed on an administrative forbearance until the dispute is completed. However, I have been informed that they wont do that. Unfortunately, I also havent been able to get anybody to help me. In XXXX I sent Nelnet a dispute letter and I filed a complaint with the Ombudsman with the FSAID again. It has been almost 3 months and I have heard nothing from either of them. Right after filing with the Ombudsman I received an email informing me that I have filed a complaint and telling me my case number. There has been no communication since. After Nelnet received my dispute letter, they also sent me an email. The email said to continue making payments and that I would receive further communication within 15 to 20 days. I have received no further communication. Before my XXXX payment, I called their customer service department. I was on hold for 2.5 hours before I finally talked to somebody. One of the people I spoke to, named XXXX, confirmed that the dispute was still being worked on and that it would take 10 to 12 weeks. She encouraged me to apply for an income-based repayment. She said that even though my loans are FFELP loans, they qualify for all the IBR programs because the Cares Act made them belong to the Department of Education. I gave her an estimate of my income and she said I qualified and encouraged me to apply through the website. The website application process told me I qualified for an IDR and that my payments would be reduced by about {$250.00} per month. Within about a week, I received a letter telling me that I dont qualify, and it didnt say why! I am completely at the mercy of these corrupt school loan servicing companies. At this point, if I could sue, I would. Originally, all I wanted was for somebody to figure out the legitimate balance of my loans and rework a payment plan that would actually pay things down. That answer is no longer good enough for me. These companies need to be held accountable! In the past, I also tried to get the Credit Bureaus in on it. I asked them to remove the debt from my credit reports until they could validate the debt. They always just wrote back saying that the debt is valid. They clearly did no investigation work either. They also should be held accountable.
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am submitting a formal complaint against XXXX, expressing significant concerns about potential privacy law violations, particularly the insufficient disclosure of opt-out rights. As a responsible consumer, I expect credit bureaus like XXXX to uphold transparency, fairness, and compliance with regulations. Recent observations raise serious concerns, warranting a thorough investigation into XXXX 's practices. My primary concern is the apparent lack of disclosure regarding consumers ' right to opt out of information sharing, a crucial aspect of privacy. Section 15 USC 6802 ( b ) ( c ) mandates clear explanations, but XXXX may not effectively communicate this information. The absence of opt-out information, a right under 12 CFR 1016.7, is troubling, hindering informed decisions and raising compliance questions. Beyond opt-out disclosures, concerns extend to potential Fair Credit Reporting Act ( 15 USC 1681 ) violations. Section 602a emphasizes fairness, impartiality, and respect for consumer privacy, areas where XXXX may lack full compliance. The apparent lack of information on opt-out options may signal broader insufficient privacy disclosures. Section 15 USC 1681C ( a ) ( 5 ) prohibits certain adverse information disclosure without proper authorization, necessitating clear privacy disclosures under The Privacy Act of 1974. Notably, under 15 USC 6805, the privacy notice reveals involvement with third-party companies, implying potential Privacy Act and terms and conditions violations. 16 CFR Part 313 and 16 CFR 433.2 outline requirements for privacy practice information. Emphasizing 5 USC 522a in relation to identity theft, protecting personal information is vital, and any false use of identity, as suspected with XXXX, contravenes the law. Additional concerns involve potential FCRA Sec 603 ( d ) ( 2 ) ( a ) ( I ) violations, as it prohibits having a consumer report containing solely transactional information. Such violations breach consumer trust and ignore fundamental principles of consumer protection. Lastly, 15 U.S. Code 1681s2 ( A ) ( 1 ) A underscores the importance of furnishing accurate information to consumer reporting agencies, a responsibility that must be upheld. In light of these concerns, I urgently request a thorough Consumer Financial Protection Bureau investigation into XXXX 's practices. I implore the Bureau to address opt-out and privacy disclosures, considering relevant laws, and ensure compliance with privacy laws and consumer protection statutes. I appreciate your attention to this matter and trust the Consumer Financial Protection Bureau will take necessary steps to safeguard consumer rights. In accordance with the Fair Credit Reporting act. The list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. Account name : NELNET HAS VIOLATED MY RIGHTS 5 U.S. Code 552a - Records maintained on individuals 15 U.S.C 1681 section 602 A. States I have the right to privacy 15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 1681c ( a ) ( 5 ) section states : no consumer reporting agency may make any consumer report containing and of the following any other items of information Any other adverse item of information, other then the records of convictions of crimes which antedates the report by more then 7 years. 15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has a reasonable cost to move the information is inaccurate Violation of USC 1681s-2 ( 3 ) Duty to provide notice of disputes You VIOLATED U.S.C 15 U.S.Code 1681a ( 2 ) ( a ) ( i ) -Congressional Findings. There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness impartiality and a respect for the consumers right to privacy. Every notation date and balance were not verified and validated by you for this account. This account must be terminated IMMEDIATELY in accordance with FCRA section 18 USC 1028 ( a ) ( 7 ) You failed to check and validate all data for this account, including all notation dates and balances. This account must be deleted IMMEDIATELY in accordance with FCRA section 15 USC 1681a ( k ) ( B ) ( iv ) ( ll ) Erroneous RESULT OF The XXXX Data Breach Direct Violation 15 USC 1681 Reporting incorrectly. PAYMENT HISTORY DATES ACCOUNT NUMBERS BALANCE INCORRECT AMOUNTS PAYMENT STATUS Inaccurate across all 3 Bureaus XXXX XXXX and XXXX This agency is in violation of 1 U.S.C. 1692g. They were to notify me of this in writing 5 days prior I was not. As the original creditor only, I can validate this debt. I do not validate this debt. PENALTY OF PERJURY 'Violations of 15 U.S.C 1692g ' '15 U.S.C 1692a abusive practices ' '15 U.S. code 1681 4A B2 Misleading False Reporting ' '15 U.S. Code 1681b - Permissible purposes of consumer reports ' You Violated the United States Code Law 15 U.S. Code 1681b - Permissible purposes of consumer reports ( a ) In general Subject to subsection ( c ) I never gave you any written consent to report anything on my consumer report.
Company Response:
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Before the forebearance, each additional payment put toward a loan had the option to not advance the due date. Now, that option is not available when making an extra payment. Now, theres a separate area of the website you have to navigate to in order to select the option to not advance payments. The problem is, when I try to select the box to not advance my payments, I get an error message saying, Sorry, theres been a problem and it is unable to process my request. I have tried refreshing, logging out and back in, and using different devices and it says the same thing every time. I have tried on multiple different occasions over 4 weeks and the same issue arises every time. I called customer service to have them help with the issue, and I was told they would submit a form but they would not be able to address the issue for 6+ weeks. Meanwhile, interest accrues daily. When asked if I would be made whole in regard to the interest, I was told no. I am filing this complaint because I have exhausted all other avenues for a satisfactory resolution. Nelnets actions here are at best unprofessional, at worst predatory, and overall unacceptable.
Company Response:
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Company incorrectly reported account 30 days past due in XX/XX/2023. My account was in forbearance. I submitted a request for correction along with proof my account was in forbearance, and the little snakes are claiming it was past due. Another agent I spoke with said it didn't matter, once they make a report they won't correct it, even though my account wasn't past due.
Company Response:
State: MA
Zip: 018XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: my loans have been discharged and is still on my report. i am homeless and this is keeping me from getting a home.
Company Response:
State: TX
Zip: 75241
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I am being charged {$55000.00} for a loan with no name. I have reached out to NELNET and XXXX and can not obtain any information on whom the loan was for or why they believe I owe it. I need help getting this amount removed from my credit history and credit report.
Company Response:
State: MO
Zip: 63043
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A