Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I Called Nelnet on XX/XX/2024 at XXXX AM. I was on hold for XXXX hours and XXXX minutes. When I spoke to a representative I asked that loan group XXXX be separated into XXXX separate loans so I could pay XXXX of them off. Their website and billing statements say that this is possible. The representative did not know how to do this and was going to transfer me to a superior. While waiting on hold again I was hung up on. The total time on the phone for the first call was XXXX hours and XXXX minutes without a resolution. I called back at XXXX and was on hold for XXXX hour and XXXX minutes. This time I asked to specifically pay off loan XXXX in group XXXX, since ungrouping them seemed like a hassle. The representative said it would be no problem. I verbally confirmed that the payment would apply to and pay off only loan XXXX and not be split between both loans. After being put on hold again the representative confirmed that the payment would only be applied to loan XXXX. This was not the case. When checking my account today ( XX/XX/2024 ) the payment had been split between loans XXXX and XXXX and group XXXX.
Company Response:
State: IA
Zip: 50310
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: The original loan was opened through XXXX XXXX XXXX on XX/XX/XXXXXXXX in the amount of {$5900.00}. On my credit, it shows closed on XX/XX/XXXXXXXX due to XXXX XXXX bankruptcy. When applying for my mortgage in XXXX of XXXX, a new account XXXX XXXX showed up on my report with the same initial balance as the XXXX XXXX student loan. There was no written notice, notification, or communication that this account was sold or transferred. Looking at my credit report this account shows closed and 100 % paid off due to the bankruptcy. I have been in contact with XXXX requesting this information and requesting payment status. This information has still not been shared and I am needing this taken care of as soon as possible.
Company Response:
State: IA
Zip: 50317
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I was advised that I would be receiving money that I paid during Covid and never did. I also was told that I will not have any interest applied to my current student loan. I applied for the income driven save program under President Joe Biden and no interest were to be applied. I have since pay off the loan with the help from my parents. Would like to receive all the interest paid returned back to me, as well as the money pay during covid. Please feel free to contact me if you have any questions. Thank you, XXXX XXXX
Company Response:
State: PA
Zip: 19026
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I cant reach the company. I have called 3 times so far. Each with over an hour wait. First time I was hung up on after giving the request. Second time noone answered and I had to go back to work after XXXX hour. Third time they claimed they could not hear me and hung up. I have also tried to find information on the website but this information is not available. I just need to review the interest accrual and forbearance/deferment periods. I owe over {$280000.00} according to Nelnet and I have no way to verify the number is correct. Every day is a significant amount of money and I can't get a hold of someone.
Company Response:
State: CA
Zip: 94124
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I am in my grace period after graduation. I noticed that XXXX of my XXXX student loans ( groups XXXX and XXXX ) were accruing interest. They should not be accruing interest while in grace ( e.g. see groups XXXX, XXXX, XXXX, and XXXX, which are correctly showing XXXX interest ). I sent a message to the company and haven't received a response. I'm unable to reach the company by phone.
Company Response:
State: CO
Zip: 80503
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have received several notices from Nelnet that my student loan account is past due, even though I have made two payments on time ; I have email confirmations from both payments, one made on XX/XX/XXXX, and the other on XX/XX/XXXX. I emailed them about this on XX/XX/XXXX and have so far received no response. I am currently on hold with their customer service department and have been for about an hour now ; everything I am reading from others who are trying to make payments on their loans confirms this. Nelnet is allowing interest to accrue on my loan while they aren't processing my payments. How can this be legal? They are a private business that made a contract with the federal government to handle my loans, and they are not handling them. They are not doing what they agreed to do.
Company Response:
State: MD
Zip: 21601
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: opt out letter sent to company rescinding/revoking their ability to report anything on my credit report on XX/XX/23 they received on XX/XX/23, they were given 10 days to comply with my written request which would have been XX/XX/23, it is now 13days past certified mail # XXXX
Company Response:
State: GA
Zip: 30058
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I filed my XXXX plan since XXXX and my IDR application has been pending with Nelnet all this time. I kept receiving emails that 'Your application is in line for processing and we apologize for the delay! ' After my IDR application not being processed after 5 months, i called on XXXX and was told by the NELNET rep that I needed to submit my husband 's W-2 form and a self declaration letter that I have no income. I did this the very same day! Now today, XXXX, Nelnet has CLOSED my IDR application and LIED and said i did not send to them the requested informatoon in time. Nelnet is an outright flatout LIE!! They were the ones who had my application sitting in the que for 5 months, NOT ME!
Company Response:
State: TX
Zip: 77705
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT INACCURATE.FRAUD. I DID NOT GIVE MY PERMISSION TO REPORT THIS ACCOUNT AND NELNET IS IN VIOLATION OF THE FAMILY AND EDUCATION PRIVACY ACT of 1974, Fair Credit Reporting Act, as I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT
Company Response:
State: FL
Zip: 33619
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: The company Nelnet student loan has not posted payments I've made to my accounts. I called in XXXX to correct this. I made my XXXX and XXXX of XXXX payments. The representative notified me that my loans have been forgiven and that a letter was sent out to me. I have not received this letter. The representative assured me that my payments will be refunded to me when mt account updates with the forgiveness. XX/XX/XXXX, I received a call from Nelnet stating my account is past due. The representative quickly apologized for the call and sees my account is in forgiveness. I asked the Nelnet representative if this will be reported to my credit bureau. She assured me it is illegal to do so since my application for forgiveness was approved. Unfortunately today XX/XX/XXXX my student loan account has been reported to all credit bureau and my credit score has no dropped XXXX points!! I need this fixed and soon. I am reporting because this should have not happened.
Company Response:
State: NV
Zip: 89108
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A