Date Received: 2024-01-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have called and emailed Nelnet requesting correct and fair credit reporting for my student loan. They have not done so for all 3 credit bureaus. This is preventing me from getting a mortgage.
Company Response:
State: PA
Zip: 195XX
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Dept of Ed - Nelnet is unlawfully reporting on my credit report. According to The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b )
Company Response:
State: FL
Zip: 34120
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This account was TRANSFERRED/SOLD and should no longer be reporting a HIGH BALANCE
Company Response:
State: IN
Zip: 46311
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: **Please note, this is NOT a duplicate request. The SAVE application has now been processed BUT extra interest has been charged due to Nelnet 's incompetency. This is not a duplicate request but an issue with interest, not my SAVE application** Background : I submitted a SAVE application through StudentAid.gov on XX/XX/XXXX as part of the new beta roll-out. StudentAid.Gov confirmed the completed application and sent this to Nelnet, my loan servicer. No response from Nelnet whatsoever. I re-applied via StudentAid.gov on XX/XX/XXXX again. No response from Nelnet. I applied on Nelnet directly on XX/XX/XXXX. No response. I called Nelnet customer service multiple days throughout late XXXX, averaging 2.5-3 hours on hold. I finally had to re-apply via phone on XX/XX/XXXX. I received notice shortly after that I was approved to be on the SAVE IDR plan, but at a cost that was significantly higher than what I should owe based on my income. In my XXXX taxes, I was earning slightly over XXXX USD/year. I was laid off XX/XX/XXXX. Since my new role in XX/XX/XXXX, I now earn XXXX USD and supplied all documentation to support this with paystubs. No response from Nelnet. I called again on XX/XX/XXXX and my information was submitted to correct the problem and I was placed into forbearance and interest is now accruing while my application is stuck. In the first complaint I sent ( XXXX ), the issue with the application has been resolved. **NEW ISSUE** : However, because Nelnet took so long to respond, interest accrued during this time when- if my application was processed in due-time prior to payments restarting- I should not have gained ANY interest on my account in accordance with the SAVE plan. Due to Nelnet taking many months to respond to my issues and ignoring any emails and phone calls, I accrued over {$300.00} in interest during this " admin forbearance '' time when I followed all procedures and policies set forth by the federal government in regards to loan repayments. I demand that Nelnet wave the $ XXXX interest accrued during this period as it was their fault and delay that caused this interest to accrue, not mine.
Company Response:
State: TX
Zip: 78613
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX, XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' Furnisher of information to credit agencies is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' Furnisher of information to credit agencies the financial institution and the Consumer reporting agencies XXXX, XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX and XXXX that Furnisher of information to credit agencies whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. Equifax and Experian are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
Company Response:
State: LA
Zip: 70072
Submitted Via: Web
Date Sent: 2024-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-14
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: Hi, I hope this message finds you well. I'm reaching out to request a detailed breakdown of each loan, specifying the monthly payment allocated to cover the principal and interest for each. I've noticed fluctuations in my monthly payment from Nelnet since the restart of student loan payments. Despite making additional payments on top of my regular monthly payment, my current loan balance keeps rising. This is concerning as I expect my payments to cover both principal and interest for the entire month. Could you please provide insights into why this is happening and explain why my overall balance isn't decreasing? Your prompt assistance is appreciated. Thanks, XXXX
Company Response:
State: CA
Zip: 92110
Submitted Via: Web
Date Sent: 2024-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Netnel has incorrectly reported my payment info for years affecting my ability to get credit.
Company Response:
State: NY
Zip: 11422
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Family Educational Rights and Privacy Act ( FERPA ) The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. According to the above mentioned act and more precisely 20 USC 1232g ( b ) I have the right to privacy when it comes to my education records. section 1232g ( 4 ) ( A ) also includes the definition of an education record and what information that entails. It states that directory information only is to be included in these said reports. For example it states ( b ) Release of education records ; parental consent requirement ; exceptions ; compliance with judicial orders and subpoenas ; audit and evaluation of federally-supported education programs ; record-keeping ( 1 ) No funds shall be made available under any applicable program to any educational agency or institution which has a policy or practice of permitting the release of education records ( or personally identifiable information contained therein other than directory information, as defined in paragraph ( 5 ) of subsection ( a ) ) of students without the written consent of their parents to any individual, agency, or organization, other than to the following It then goes on to break down each exception and consumer reporting agency is not listed as one of the acceptable parties. Furthermore the U.S. Dept of Education does not have my written consent to furnish my information and records to XXXX. The act in its entirety is uploaded as proof of claim.
Company Response:
State: SC
Zip: 29229
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I called to speak with Nelnet on XX/XX/2024 about XXXX about the interest accrual and why it is so high on the amount and the rep didn't even look at the account and just started making excuses ( Maybe it was interest you had before ), we haven't been accruing interest for 3 yrs and now every month it is accruing incorrectly. I want this account looked at because it makes no sense to have approx. XXXX accruing every month on a XXXX balance if the interest is 6.8 %. And what is this capitalized interest? Nobody wants to answer questions but sure are happy to collect money. I feel like we are getting ripped off out here. These reps are incredibly unhelpful.
Company Response:
State: AR
Zip: 719XX
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I was attending XXXX XXXX from XX/XX/XXXX until XXXX of XXXX. My payments were messed up on XXXX end like so many other students causing me to no longer be enrolled until I could pay off a big balance out of pocket. That balance could not be paid at the time and I had other debt so I was not able to finish going to school. The school has since gone out of business and my credits were finally transferred years later after already being out of college for YEARS. I am now paying off student debt from an illegitimate college and would like some help getting this debt removed.
Company Response:
State: AL
Zip: 360XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A