Date Received: 2024-01-18
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: US Department of ED confirmed that my account went into Collections on XX/XX/2017 which would seem to suggest that the first day of XXXX had passed. Us Department of ED Account numbers XXXX XXXX XXXX XXXX XXXXXXXX is close to or past the time legally protected by the FCRA to be furnished.
Company Response:
State: LA
Zip: 70117
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: XX/XX/XXXX I received a letter from the Borrower 's Defense stating that all XXXX of my loans ( which was all of them listed on the letter ) were forgiven and discharged. Then recently I received a letter which stated that I owed {$8.00} ( Account XXXX Statement date XX/XX/XXXX ) but when I called the Nelnet number on the letter it was saying that I owed a little over {$55.00}. I spoke to a representative and at first she kept saying that there was still a claim on XXXX of the loans but once I gave her the date of the letter from Borrower 's Defense she then stated that they were just probably moving slowly on processing to release those loans because they had received notification that all loans were forgiven/discharged. She also stated that I was owed a refund in the amount of {$2300.00}. She suggested that I call the Borrower Defense and I did and they stated that they don't know what the balance is coming from but it is Nelnet trying to charge me {$120.00} but they can't tell for what loan. I told them that I only had XXXX loans and they were all forgiven so I don't know where that is coming from either. I am consistantly receiving emails, text messages, etc. stating that I owe something but that isn't correct.
Company Response:
State: MD
Zip: 21207
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Nelnet continues to make it impossible for me to pay my student loans. This is my second complaint filed with the CFPB. After " resolving my compliant '' by removing the administrative forbearance from my account and fixing my auto-debit to finally pull on XX/XX/2024 per the resolution documents they submitted to the CFPB they immediately went right back into my account and put my loans into administrative forbearance again. My auto-debit did not pull and now my account shows my next payment due date is XX/XX/2024. I have provided screenshots of emails with dates and time stamps proving what they did and when they did it.
Company Response:
State: MI
Zip: 48183
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I started paying on my loans XXXX I had some Forbearance. It is going on 24 years that I have been paying. I called 4 years ago and asked how many more years I had to pay and was told 3 years. After 3 years I called because I was still paying and was told my loan would be paid by that XXXX, I'm still paying. I was looking at my statement and it show I have a consolidated loan XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX the original principal amount was {$10.00}, XXXX, my principal paid through XX/XX/XXXX is {$9700.00}, interest paid through XXXX {$14000.00}. Total amount paid through XX/XX/XXXX {$24000.00}. XXXX XXXX the original principal amount {$7200.00}, principal paid through XX/XX/XXXX {$8400.00}, interest paid through XX/XX/XXXX {$12000.00}. Total amount paid through XX/XX/XXXX {$20000.00}. I called Nelnet and asked how long my loan was for, I spoke to a XXXX and she told me XXXX. I asked why I have paid almost {$45000.00} on a {$17000.00} loan and was told because of the Forbearance. I said according to this statement my loans are paid and now I'm just paying interest. I was told to consolidate my loans and I have 13 months more to pay as of XX/XX/XXXX. I feel these loans are paid for and it's taking advantage of people. Nobody should have to pay {$45000.00} on a {$17000.00} loan. There is nothing on my statement showing my loan term or payments remaining
Company Response:
State: KS
Zip: 67226
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Today, Nelnet charged an old checking account number for an automatic payment. I never signed up for automatic payments and I never gave them my checking account number.
Company Response:
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' Nelnet ncial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Per the FCRA, as a federally protected consumer, I am now opting out of any and all authorization that I, the consumer, may have given you that was written, unwritten, verbal, or nonverbal per 15 USC 6802. Any and all consent to XXXX, XXXX, Nelnet whether it be verbal, non-verbal, written, implied or otherwise is revoked. According to 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
Company Response:
State: CT
Zip: 06492
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My student loans were paid off/down from about {$43000.00} to {$1200.00} XXXX of XXXX. I have a letter stating the new balance and that one of my loans was paid in full. I have contact Nelnet multiple times, disputed with the credit reporting agencies, and called that this balance is showing inaccurate on my credit report. This is hindering me from moving forward with a few aspects of my life because of my debt to income ratio. Removing this {$43000.00} from my debt will help me tremendously. I have went through all avenues that I know how. I hope this can assist me. All I want if for my correct balance to be reflected on my credit report.
Company Response:
State: TX
Zip: 77077
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-14
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: 1year I have been working with Nelnet to help assist. I have emailed them. I have tried reaching out to them after I spoke with someone on the phone stating that my account should be updated I have sent the documentation through my Nelnet account. The document states that my student loan portion has been forgiven. Nelnet has refused to accept and acknowledge my student loans forgiveness portion and its still reporting a high balance that Im no longer responsible for.
Company Response:
State: TX
Zip: 77545
Submitted Via: Web
Date Sent: 2024-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-14
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: I have been trying to extend my forbearance due to ongoing financial hardships. I am a XXXX XXXX XXXX XXXX and one of my payers has not paid insurance claims since XXXX XXXX XXXX I am currently owed thousands, and I had to pay my rent this month by getting cash advances on my credit cards, which are now maxed out. I was initially told by Firstmark that the company will grant up to six months of forbearance ; however, my applications for an extension of the three months I was already granted have been repeatedly denied, with no explanation and no avenue for appeal. I have contacted Firstmark MULTIPLE times, asking for help and for information regarding this issue. So far no one has given me a consistent answer re : why my forbearance extension request was denied. Firstmark denies knowledge of the reason for the denial and they claim that they were not the ones who denied my application, yet they are unable to tell me who denied it. I have asked for the contact information for the direct lender of the loan, in hopes of getting this information straight from the source, but when I reached out to the bank Firstmark told me was my lender, that bank had no knowledge of my loan. As a result, I currently have absolutely no idea who actually issued my loan, and no one at Firstmark will tell me who it is, which means I have no way to try to prevent defaulting on this loan. I am already past due on XXXX 's payment. I am trying DESPERATELY not to default on this loan. But that is an INEVITABLE REALITY if I am unable to get someone at this company to cooperate with me. I genuinely feel like this company would rather I default and they lose the {$19000.00} I still owe them, rather than be cooperative and help me get back into a position where I can actually pay it off. I am SHOCKED at the obstacles they have thrown in my path, and the lack of transparency regarding my loan. I sincerely hope somebody takes this complaint seriously and helps me with this issue, as I have been going in circles with this company for months now, and I'm no closer to receiving honest communication and assistance. I just can not imagine that it is legal for Firstmark to withhold information from me regarding my direct lender, especially as withholding this information has set me on a path to default.
Company Response:
State: MA
Zip: 018XX
Submitted Via: Web
Date Sent: 2024-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: XX/XX/20 i held for 56 minutes called and asked everything be mailed using USPS since i can no longer afford internet was told it was all set up today i called 1 hr 25 min wait only to be disconnected when i was put on hold to find out why i am not getting bills in the mail. i called back and after 42 minutes i am still on hold
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A