Date Received: 2024-01-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Navy Federal credit Union has caused significant risk to the privacy of my highly sensitive personal and financial information and has caused harm to me emotionally, reputation, physical and economic damage to me didn't give authorization for them to share my credit card information or my inquiries nor do I want to have my information shared with any reporting agencies including all inquiries removed immediately I didn't give permissable purposes
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27105
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Applied using my master credit account/social security card and was denied. Was not counter offered or matched. Discriminated against.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27407
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Re : Complaint against Navy Federal Credit Union - Unauthorized Transactions and Lack of Notification I am writing to file a formal complaint against Navy Federal Credit Union regarding a severe breach of security that has had a detrimental impact on my financial well-being. On XX/XX/2023, my XXXX account was compromised, resulting in over XXXX in unauthorized transactions. Despite my immediate efforts to rectify the situation, the XXXX XXXX adjusted and reversed the funds without providing any explanation, even after I filed an appeal. My primary concern is the lack of notifications from Navy Federal Credit Union during the period when the hackers were making multiple charges to my account. I rely on timely alerts to promptly address any suspicious activities. Regrettably, no notifications were received, allowing the unauthorized transactions to escalate and causing significant financial distress, especially during the holiday season. I have taken all necessary measures to secure my accounts by changing bank card information, changing passwords to accounts and have promptly filed an appeal with Navy Federal Credit Union. However, their decision to reverse the monies back to the hackers remains unexplained, exacerbating the challenges I am facing. I request your intervention in investigating this matter thoroughly and ensuring that Navy Federal Credit Union provides a clear and justifiable explanation for their actions. The lack of transparency and the financial burden imposed on my family during a time of celebration are deeply distressing, and I believe it is crucial to address these issues promptly. I appreciate your attention to this matter and trust that the Consumer Financial Protection Bureau will take the necessary steps to rectify the situation.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11434
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FLORIDA XXXX XX/XX/XXXX Per the " Fair Credit Reporting Act '' as a federally protected consumer I am now opting out of any and all authorization I the consumer may have given you written, unwritten, verbal, and nonverbal per 15 U.S. Code Chapter 94 Privacy 6801 - 6809 Subchapter I - DISCLOSURE OF NONPUBLIC PERSONAL INFORMATION. Effective immediately and indefinitely. Via PRIVACY ACT OF 1974 ( 5 U.S. Code 552a ). Via 12 CFR Part 1016 - PART 1016PRIVACY OF CONSUMER FINANCIAL INFORMATION ( REGULATION P ). Via 16 CFR 433.3 - Exemption of sellers taking or receiving open end consumer credit contracts before XX/XX/XXXX from requirements of 433.2 ( a ). Via 16 CFR Part 313 - PART 313PRIVACY OF CONSUMER FINANCIAL INFORMATION.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33069
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2023, my significant other sent me a XXXX payment for {$600.00}. I deposited the payment into my Navy Federal bank account using my cell phone number XXXX after updating my number and email address ( XXXX ). On XX/XX/2023, Navy Federal Credit Union restricted my account and removed me from my credit card to a XXXX stating the I processed a " Fraudulent Deposit ''. I followed instructions and submitted the appeal form explaining the situation and sent a copy of mine and also my significant other 's identification and contact information to prove that nothing was fraudulent in regards to the deposit. I never received a response from Navy Federal 's security team whatsoever in regards to the matter. I called customer service and they stated that the only information they had access to view stated that my appeal was denied and my account remained restricted. I attempted to contact the security team for further information in regards to the matter and this false accusation but could not reach anyone and was placed on a 2-3 hour wait time each call.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: 36092
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Well I got a alert saying I requested credit and did not can you please remove from Navy Federal.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60901
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I applied to have an extension of my consumer line of credit through Navy Federal Credit Union, App. ID XXXX and was denied. Regardless of the reason Navy Federal denied my application I have the right to access my unlimited credit applied for through Navy Federal as a security transfer agent. The Federal Reserve Act section 16 part 2 says the my application was transferred and that the bank Navy Federal received notes in the amount of the credited I applied for. 2. Application for notes by Federal Reserve banks Any Federal Reserve bank may make application to the local Federal Reserve agent for such amount of the Federal Reserve notes hereinbefore provided for as it may require. Such application shall be accompanied with a tender to the local Federal Reserve agent of collateral in amount equal to the sum of the Federal Reserve notes thus applied for and issued pursuant to such application. The collateral security thus offered shall be notes, drafts, bills of exchange, or acceptances acquired under section 10A, 10B, 13, or 13A of this Act, or bills of exchange endorsed by a member bank of any Federal Reserve district and purchased under the provisions of section 14 of this Act, or bankers ' acceptances purchased under the provisions of said section 14, or gold certificates, or Special Drawing Right certificates, or any obligations which are direct obligations of, or are fully guaranteed as to principal and interest by, the United States or any agency thereof, or assets that Federal Reserve banks may purchase or hold under section 14 of this Act or any other asset of a Federal reserve bank. In no event shall such collateral security be less than the amount of Federal Reserve notes applied for. The Federal Reserve agent shall each day notify the Board of Governors of the Federal Reserve System of all issues and withdrawals of Federal Reserve notes to and by the Federal Reserve bank to which he is accredited. The said Board of Governors of the Federal Reserve System may at any time call upon a Federal Reserve bank for additional security to protect the Federal Reserve notes issued to it. Collateral shall not be required for Federal Reserve notes which are held in the vaults of, or are otherwise held by or on behalf of, Federal Reserve banks. Withholding my access to my securities is security fraud, I asked for the return of the application and was told by Navy Federal that they could not return declined application. The reason they couldn't return the application is because they had already gotten the notes from 'MY ' application from the Federal Reserve Agent . Not on did they violate the Federal Reserve Act, they also violated my rights under the Equal Credit Opportunity Act and Consumer Credit Protection Act. Since Navy Federal denied me access to my credit I want the original application retracted and the notes Navy Federal received from the Federal Reserve applied to the principal primary account # XXXX or have my line of credit extended to my consumer. This is the second and last time I'm going to try to rectify this situation before I notify the Comptroller of the Currency of this fraud. Navy Federal said the reason for the denial was 'No Collateral ' when clearly the Federal Reserve Act states the application was the collateral.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32221
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: There is an ongoing issue when making deposits through Navy Federal Credit Unions ATM 's of which I have never had a problem with any other bank that I've done business with. When making a deposit via the ATM machine ( particularly I use the ATM at the XXXX location ) you're provided with a receipt of the deposit and the balance ( including the amount deposited ) however the amount does not reflect when you go online or when calling XXXX the amount does not reflect in the automated information and when speaking with a representative they are unable to see the deposit. As a result, you're transferred to the banks back office. On XX/XX/XXXX I made a deposit via the NFCU ATM located in XXXX, TX in the amount of {$1100.00} ( a check ) at XXXX ; a receipt was provided showing the deposit as well as {$4100.00} ; Available BAL ; {$2400.00} Available Bal however the total deposit does not reflect through the automated system and nor can the representative see the deposit. As a result, NFCU show my account negative {$470.00}. Which contradicts my receipt. I understand, business is not conducted on the weekends however my account should not show a negative balance when the money is in the account. On XX/XX/XXXX when I spoke with the first representative XXXX, she informed me she could not see the deposit and that I would need to speak with someone in the back office ( Account Services ) ; I spoke with XXXX who informed me the funds would not be available until Tues, XX/XX/XXXX. Funds be available and reflecting in the account to show the deposit was made are completely two different scenarios. I requested to speak with a manager to advise and request that if I am charged any fees as a result of their system not showing the deposit in my account that I want to be reimbursed. This is the third time that this has occurred and the first time that my account has gone negative due to how their system processes deposits. I spoke with Supervisor XXXX of whom wanted to discuss the use of an ATM that I used and how I'm losing out on {$20.00}. That was not the purpose of my call and I did not appreciate her bringing up a topic that was not of issue and that I'm well aware NFCU give a {$10.00} rebate for non-NFCU ATM 's. In regards to the issue at hand, XXXX deflected the issue indicating the ATM 's are operated by a third party and she wishes they fix this issue. Because of this issue I was not able to purchase food or gas and needed to use a credit car of which I'm trying to pay off. NFCU needs to fix this issue ASAP. Clearly the receipt that I am given via the ATM contradicts what the automated system and my account. Banks that I have previously business show the deposit in the account. I also informed NFCU that I'd seen posts on social media regarding similar issues. This started occurring with the recent update that was performed. If you look in the history of my account, I have never had a negative balance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My wallet was lost while out eating with my family or at work someone got my wallet and withdrew the funds fraudulently without my knowledge out of my account right before my rent and XXXX they stole all of my money from my account that I was depositing fraud was committed on my account I then disputes these fraudulent charges With my bank and was denied for no apparent reason I conduct my life on being honest and will never rob steal or cheat anyone my funds was stolen and my claim was denied behind someone wording my claim wrong till this day I haven't received my funds I never in my life been dishonest and the way this bank I trust and deal with to handle all my future funds denied my rightful claim made me look at everything different it's a zero fraud liability I read up on this bank since bring denied i would more than anything for this person to be caught because what navy federal put me and my child through behind this on top of this person to about to lose everything i work hard for please help me i am being evicted on tuesday over a XXXX and transaction and a XXXX dollar transaction that was not me i really need help immediately
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10473
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: Subject : Billing Error Notice and Civil Liability Claim Dear Navy Federal Credit Union, I sincerely hope this letter finds you well. I am writing to inform you about a billing error that I have recently identified in my Navy Federal Credit Union account. It has come to my attention that your institution has failed to comply with specific legal requirements, including [ 12 CFR 1026.13 ( A ) ( 1 ), 12 CFR 1002, 1002.2, 16 CFR 681.1, and 15 USC 1601 ]. As a result, I firmly believe that Navy Federal Credit Union is civilly liable to me under 15 USC 1640, 15 USC 1693 ( N ), and 15 USC 1691 ( D ) ( 6 ). Upon reviewing my consumer report, I have discovered a mortgage transaction receipt dated XX/XX/XXXX which indicates that a transaction has taken place without my authority or knowledge. To the best of my understanding, I have not received any benefit from this transaction. Such actions are a clear violation of the aforementioned regulations and safeguards designed to protect consumers like myself. I kindly request that Navy Federal Credit Union undertakes a thorough investigation into this matter promptly. It is imperative to rectify this billing error as a matter of urgency. I am providing you with this formal notice, as required by law, explicitly referencing the violations of [ 12 CFR 1026.13 ( A ) ( 1 ), 12 CFR 1002, 1002.2, 16 CFR 681.1, and 15 USC 1601 ]. Attached herewith is supporting documentation that serves to highlight the discrepancy in my mortgage transaction. Additionally, I have outlined the specific provisions of the laws and regulations that Navy Federal Credit Union appears to have violated. I trust that Navy Federal Credit Union will treat this matter with the utmost importance and take immediate action to rectify the error. Please be reminded of the potential penalties that may be imposed upon creditors for non-compliance with their legal obligations under 15 USC 1640, 15 USC 1693 ( N ), and 15 USC 1691 ( D ) ( XXXX ). In accordance with the provisions of the aforementioned regulations, I intend to assert my rights and seek adequate compensation for any damages resulting from this violation. Therefore, I kindly request that Navy Federal Credit Union promptly address this issue and provide me with appropriate compensation for the inconvenience and potential harm caused to me and my public reputation. I genuinely value the importance of cooperative resolution and hope that Navy Federal Credit Union shares the same commitment to ethical and legal practices. I kindly request your immediate attention to this billing error notice and civil liability claim. Within 5 days, please provide an acknowledgment of receipt of this letter and keep me informed of any progress made towards resolving this issue. Thank you for your swift attention to this matter. I trust that Navy Federal Credit Union will make a diligent effort to achieve a satisfactory resolution.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MS
Zip: 39501
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A