Date Received: 2023-12-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: " According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy. '' XXXX, XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. '' ( Navy Federal Credit Union, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX, XXXX XXXXXXXX XXXX XXXX XXXXXXXX ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Navy Federal Credit Union, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX, XXXX XXXXXXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX XXXX XXXXXXXX XXXX, all inquiries XXXX the financial institution and the Consumer reporting agencies XXXX, XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, XXXX, ( Navy Federal Credit Union, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX, XXXX XXXXXXXX XXXX XXXXXXXX, XXXX ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution XXXX not disclose nonpublic personal information to a nonaffiliated third party unless- the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Navy Federal Credit Union, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s-2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. '' XXXX, XXXXXXXX XXXX XXXXXXXX are not maintaining reasonable procedures. Family Educational Rights and Privacy Act ( FERPA ) The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) ( XXXX ) is in violation and so is XXXX, XXXX, XXXX of this law. Also according to 15 USC 1666 Correction of Billing Errors ( d ) Restricting or closing by creditor of account regarded by obligor to contain a billing error Pursuant to regulations of the Bureau, a creditor operating an open end consumer credit plan may not, prior to the sending of the written explanation or clarification required under paragraph ( B ) ( ii ), restrict or close an account with respect to which the obligor has indicated pursuant to subsection ( a ) that he believes such account to contain a billing error solely because of the obligors failure to pay the amount indicated to be in error. Nothing in this subsection shall be deemed to prohibit a creditor from applying against the credit limit on the obligors account the amount indicated to be in error. ( e ) Effect of noncompliance with requirements by creditor Any creditor who fails to comply with the requirements of this section or section 1666a of this title forfeits any right to collect from the obligor the amount indicated by the obligor under paragraph ( 2 ) of subsection ( a ) of this section, and any finance charges thereon, except that the amount required to be forfeited under this subsection may not exceed {$50.00}. Please update all accounts to paid as agreed while accounts are still in dispute process. ( Navy federal credit union, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX ) Also XXXX XXXX XXXX states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services ( Navy Federal Credit Union, XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX XXXX, XXXX, XXXX XXXX and XXXX, XXXX XXXXXXXX XXXX XXXX XXXX immediately
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29316
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Violations : ( 1 ) 12 CFR subsection 1022.3 IDENTITY THEFT : - I never gave written consent to add any information to my report. ( 2 ) P.L90-321 ( 82 Stat.146 ) states that any agency can only get my report in response to a request by the head of a State or local child support enforcement agency ( or a State or local government official authorized by the head of such an agency ). - No such agency has requested any information about me. ( 3 ) 15 U.S. Code subsection 1681 c : No adverse item besides the conviction of crimes should be on my report. Any item that is derogatory mark is not allowed into consumer reports. ( 4 ) 15 U.S. Code 1681 c - 2 Block of information resulting from identity theft. These are the companies that have violated Not just my Privacy Rights- PRIVACY ACT OF 1974 ( 5 U.S. Code subsection 552a ). Companies that have violated my trust code. The first one : is Navy Federal. They not only have my information exposed, but They have also reported a negative report without my written consent., along with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29445
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to file a complaint against Navy Federal Credit Union regarding a recurring issue with the processing of my check deposits. I have encountered a similar problem previously, and despite assurances from the bank, I find myself facing the same inconvenience once again. Details of the current incident : - **Check Amount : ** {$1100.00} - **Amount Delayed : ** {$910.00} - **Account Ending in : ** XXXX - **Date of Deposit : ** XX/XX/XXXX I received the notice about the delayed deposit, citing concerns about the check 's collectibility based on confidential information. I want to emphasize that I have never experienced such delays with check deposits before, and this recurrence is deeply concerning. I previously discussed a similar matter with the bank, where they assured me that such delays would not be a recurring issue. Unfortunately, the current situation contradicts that assurance. This delay is causing significant inconvenience, and I am troubled by the lack of clarity surrounding the reasons for this recurring problem. I expect transparency and resolution in this matter, as timely access to my funds is crucial. I kindly request the Consumer Financial Protection Bureau to investigate this issue and facilitate a prompt resolution. Your assistance in addressing this matter will be greatly appreciated.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The Fair Credit Reporting Act, as outlined in 15 U.S. Code 1681 et seq., explicitly safeguards the privacy and rights of consumers about the collection, dissemination, and use of their personal information by consumer reporting agencies. Section 604 of the FCRA ( 15 USC 1681b ) establishes that consumer reporting agencies may only furnish a consumer report under specific circumstances and with the written instructions of the consumer to whom it relates Navy Federal has shared my private information with a third-party agency, XXXX XXXX XXXX without securing the necessary written consent from me. This act not only violates the FCRA but also infringes upon my right to control the dissemination of my personal information. Furthermore, according to 15 U.S. Code 1681s-2 ( A ) ( 1 ) A, it is explicitly stated that a person shall not furnish any information relating to a consumer to any consumer reporting agency if they know or have reasonable cause to believe that the information is inaccurate. I am concerned that the disclosure of my information may not have met the accuracy standards required by law.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 314XX
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX, XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( NAVY FEDERAL CREDIT UNION, XXXX XXXX XXXX XXXX, XXXX XXXX ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( NAVY FEDERAL CREDIT UNION, XXXX XXXX XXXX XXXX, XXXX XXXX ) the financial institution and the Consumer reporting agencies XXXX, XXXX and XXXX DO NOT have my consent to furnish this information and they DO NOT have my written consent. Any and all consent to XXXX, XXXX, ( NAVY FEDERAL CREDIT UNION, XXXX XXXX XXXX XXXX, XXXX XXXX ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( NAVY FEDERAL CREDIT UNION, XXXX XXXX XXXX XXXX, XXXX XXXX ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states " Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services. FCRA 605B ( 15 U.S.C. 1681c-2 ) ( a ) Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. ( b ) Notification. A consumer reporting agency shall promptly notify the furnisher of information identified by the consumer under subsection ( a ) of this section ( 1 ) that the information may be a result of identity theft ; ( 2 ) that an identity theft report has been filed ; ( 3 ) that a block has been requested under this section; and ( 4 ) of the effective dates of the block. ( c ) Authority to decline or rescind. ( 1 ) In general. A consumer reporting agency may decline to block, or may rescind any block, of information relating to a consumer under this section, if the consumer reporting agency reasonably determines that ( A ) the information was blocked in error or a block was requested by the consumer in error ; ( B ) the information was blocked, or a block was requested by the consumer, on the basis of a material misrepresentation of fact by the consumer relevant to the request to block ; or ( C ) the consumer obtained possession of goods, services, or money as a result of the blocked transaction or transactions. ( 2 ) Notification to consumer. If a block of information is declined or rescinded under this subsection, the affected consumer shall be notified promptly, in the same manner as consumers are notified of the reinsertion of information under section 1681i ( a ) ( 5 ) ( B ) of this title. ( 3 ) Significance of block. For purposes of this subsection, if a consumer reporting agency rescinds a block, the presence of information in the file of a consumer prior to the blocking of such information is not evidence of whether the consumer knew or should have known that the consumer obtained possession of any goods, services, or money as a result of the block. ( d ) Exception for resellers. ( 1 ) No reseller file. This section shall not apply to a consumer reporting agency, if the consumer reporting agency ( A ) is a reseller ; ( B ) is not, at the time of the request of the consumer under subsection ( a ) of this section, otherwise furnishing or reselling a consumer report concerning the information identified by the consumer ; and ( C ) informs the consumer, by any means, that the consumer may report the identity theft to the Bureau to obtain consumer information regarding identity theft. ( 2 ) Reseller with file. The sole obligation of the consumer reporting agency under this section, with regard to any request of a consumer under this section, shall be to block the consumer report maintained by the consumer reporting agency from any subsequent use, if ( A ) the consumer, in accordance with the provisions of subsection ( a ) of this section, identifies, to a consumer reporting agency, information in the file of the consumer that resulted from identity theft ; and ( B ) the consumer reporting agency is a reseller of the identified information. ( 3 ) Notice. In carrying out its obligation under paragraph ( 2 ), the reseller shall promptly provide a notice to the consumer of the decision to block the file. Such notice shall contain the name, address, and telephone number of each consumer reporting agency from which the consumer information was obtained for resale. ( e ) Exception for verification companies. The provisions of this section do not apply to a check services company, acting as such, which issues authorizations for the purpose of approving or processing negotiable instruments, electronic fund transfers, or similar methods of payments, except that, beginning 4 business days after receipt of information described in paragraphs ( 1 ) through ( 3 ) of subsection ( a ) of this section, a check services company shall not report to a national consumer reporting agency described in section 1681a ( p ) of this title, any information identified in the subject identity theft report as resulting from identity theft. ( f ) Access to blocked information by law enforcement agencies. No provision of this section shall be construed as requiring a consumer reporting agency to prevent a Federal, State, or local law enforcement agency from accessing blocked information in a consumer file to which the agency could otherwise obtain access under this subchapter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 24540
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XX/XX/2023 Debt Discharge, All Accounts Closed by : NAVY FEDERL CREDIT UNION. PLEASE NOTIFY : NAVY FEDERAL CREDIT UNION, to CEASE FROM ACTION INVOLVING ANY AND ALL ATTEMPTS TO COLLECT DISCHARGED DEBTS AND ON CLOSED ACCOUNTS! ___________________________________________________________ NOTICE : ACCEPT DISPUTE RESOLUTIONS OF DISCHARGE, CEASE ALL COURT ACTION, VALIDATE ON ACTUAL MONEY LENT, VALIDATE THAT : NAVY FEDERAL CREDIT UNION HAS FOLLOWED " GENERALLY ACCEPTED AUDITING PRINCIPLES STANDARDS '' ( GAAS ), with " GENERALLY ACCEPTED ACCOUNTING PRINCIPLES '' ( GAAP ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30296
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Greetings : I need your help. NFCU has lost the money that was on hold for my Pledge Loan. We got the balance to under XXXX XXXX then made a large XXXX XXXX payment that extended the payment out for a year. With relationship issues, my ex and I closed some checking and savings accounts. Somehow the hold has disappeared and once payments became due, when money was taken from my direct deposited payroll check.it didnt come back to me in 48 hours. This is when I began my inquiries. First, I was told it went to collections but collections said they never received any funds. Then they started saying my own money was them releasing the hold. Now, theyre saying the initial XXXX XXXXXXXX hold was never done even though it was taken from my balance. I had over XXXX XXXX and after doing the pledge loan XXXX XXXX was deducted from my balance. Its been a chase down a rabbit hole. Ive only been insulted and not treated with fair practices or as a member. They want me to continue making ghost payments on a Pledge Loan that not be adhered to on NFCUs part. E-messages XXXX XXXX XXXX XXXX XXXX XXXX Audit Request per phone by XXXX on XXXX as many other calls I made by phone. XXXX visited a branch and met with a branch manager. And more. Below please find e-messages from me and from them at the bottom. Ive taken out the names and account numbers per your request. E-Messages are as follows : My inquries have not been handled thoroughly. Ive messaged, called, and went inside a branch. The branch manager contacted the loan department and the collections department. The branch manager gave me copies of my statements. The statements proves my concerns. I called and went over the statements to prove where my money was deducted for the loan, my payments, and when my payments were returned to me. An audit was suppose to have been done. I didntvhear anything of said audit results so i reached out again. It took two werks to teceive more inaccurate and ride replies. Your reply didnt say how to submit a formail complaint. I thought I already did that. Most importantly, an audit shouldve been done as requested. As equally important, its so wrong to treat me as a debt collection when youve lost my money that was hold as a pledge loan and my payments arent being returned to me but you dont know where the money is going. Your previous response was that the XXXX was never placed on hold. It was taken from my balance so where did it go? It seems you all have many eyes but noone trained in finance that can see what has transpired. Again, how shall I make a formal complaint if what ive done already isnt one? Distraught Member, Audit Update Request : Please accept this as a follow-up to XX/XX/XXXX Audit Request. First and foremost, I was told said audit was requested and it would take 5 business days. I havent heard anything and there arent any recent e-message. Nothing has been resolved. In addition, I just spoke to a representative and there arent any notes regarding said audit. Most importantly, Im totally disappointed in Navy Federal. I trusted my finds to you. You all have failed to honor the Pledge Loan Agreement and dont know where my money has disappeared to. As equally important, the supervisors that I initially spoke to were rude and released the call while i was talking, placed false notes without researching completely. They kept thinking the large payments are withdrawals were the hold being released. I tried to have them to go back before that so they would see that was my own money. I was told why would I have large sums of money. Initially, the Pledge Loan was done and a cashiers check was made out to the mortgage company for approximately {$11.00} to prevent foreclosure. I had over {$20000.00} when the Pledge Loan was done. My ex and I transferred money to and from our business acount. We had a balance until we transferred the last {$3000.00} to {$4000.00} of it. We made a {$4000.00} payment of our own money to bring the balance from approx {$7000.00} to {$8000.00} to approximately {$4000.00} which brought the payment to to approx a little under {$4000.00}. The large payment extended the payment out for a year. During that time some of the checking and saving accounts were closed by my ex and I. I didnt make a payment because I wanted my ex to pay the loan and 3 payments were due. When my payroll deposit wa made. My payroll deposit was made to pay the past due payments. However, the money was not given back to me in 48 hours as it was supposed to. Since then, Ive been trying to resolve this matter. The Charge Off/Collection Department ( agent ) said and placed notes that they never received any money. Noone can tell me where the Hold went. You all keep saying that money is the money, instead of going further back to see it was my own funds. To reiterate, months that yor fact finders think that the hold was released to me but that was my money from our own payments, balances, and deposits. I have all the statemets printed and can verify per the statements that the amounts that ( you all think is the money of hold being released is not ) instead it was the funds of my ex, father, and my own funds. To conclude, Ive spoken to many agents and supervisors. I even went to a Branch and sat with a Branch Manager. Brought printed statements home. Went over statements with an agent. On XXXX XXXX XXXX a NFCU representative and I went over the statements. After hours on the phone, an audit was requested by the representative. As of now, XXXX XXXX XXXX there hasnt been a resolution, apology, or update. Your immediate attention regarding this matter is required. Respectfully, RESPECFULLY, WHERE IS MY MONEY? INTERACTION : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. RESULT : NO ANSWER AND SROPPED CALLS. SUPERVISOR 'S REQUEST UNANSWERED FROM XX/XX/XXXX. XXXX XXXX, Hello. Please escalate this to a supervisor or lead manager. Per your request, I called on yesterday and spent hours. I spoke to XXXX XXXX XXXX XXXX XXXX XXXX placed me on hold to XXXXXXXX XXXX and did a blind transfer or placed me back in the queue. No one can answer the following question : " Where is my money? '' The Pledge Loan was from over XXXX of my own money, When a payment is made, the money is supposed to come back to me within 48 hours.This was not done and noone can explain whete my {$580.00} on XXXX went after it was yranaferred to pay my pledge loan balance due.. Where did my money go because it didn't go to the charge off account? The recovery department stated there was a charge off Account with my ex. However, the money was not placed there to decrease the balance. Therefore, where is it? Thus was a loan with my own money to myself. The charge off info is as follows : XXXX XXXX XXXX XXXX No one can tell me where this balance came from. I've asked to be emailed or e-messaged what caused the negative balance. I don't appreciate having no answers for two weeks now. I only want a manager to handle my concerns. To reiterate, over XXXX was placed in your hands to do the pledge loan.The loan was to prevent a foreclosure of property for my ex. The cashier 's check said accordingly. My own money that I loaned to myself to build my credit. Where did the {$580.00} go since it wasn't returned to me or to pay the charged off account between my ex and myself? A manager 's immediate attention regarding this sensitive and urgent matter is truly important. Please contact by email or e-message only, please. Respectfully, I'M BEING IGNORED. AND MY QUESTIONS AND CONCERNS ON CALLS AND E-MESSAGE ARE BEING IGNORED. I WILL HAVE TO SEEK OUTSIDE HELP IF YOU ALL ARE UNABLE TO DETERMINE WHAT HAPPENED TO MY MONEY ( PLEDGE LOAN ) THATS IN LIMBO SOMEWHERE. Your attention and reply by email or e-message regarding the urgent and time sensitive matter is expected accordingly. Respectfully, E-Message SOME REPLIES FROM NFCU : XXXX Thank you for contacting us via Navy Federal 's XXXX XXXX XXXX. After thorough research, we have concluded that upon approval of the loan on XX/XX/XXXX, no funds were ever placed on hold for approved amount of {$11000.00}. On XX/XX/XXXX, {$3800.00} was placed on hold in your Membership Share Savings ending in XXXX but the hole was released on XX/XX/XXXX and then a transfer in the amount of {$2900.00} was transferred to your business account,, leaving the balance available in the savings as {$500.00}. XX/XX/XXXX Thank you for your patience while this concern was being researched. The below history is being included to provide all pieces of information you asked for, and to ensure all issues are addressed. The information below is just historical information only. 1 Your Membership Share Savings account was opened XXXX The initial {$5.00} deposit is on hold for your membership XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 2 You also have a secured credit card ( last four digits are XXXX ). The credit limit for this card is {$500.00}, and was opened in XXXX XXXX These funds were placed on hold in the same Membership Savings Account, XXXX, at the time that the credit card was opened. 3 You also have the secured loan that you address, XXXX, that was opened in XX/XX/XXXX. The hold for this loan was also initially placed within the XXXX XXXXXXXX XXXX XXXX, where was the primary and you were his joint owner. The first concern is the inquiry of the {$11000.00}. 1 We confirm that on XXXX a credit was made to the savings account XXXX XXXX the account where was the primary owner ). The amount of the credit to the account was {$11000.00}. This is the amount that was placed on hold for your secured loan. 2 This hold did work the same as your understanding regarding the secured loan. When payments were made to the loan, the amount on hold within the savings account would have been reduced. 3 As the hold amount for the loan was reduced, the amount available within the savings account became available for use. 4 We are attaching the statements for the savings account xxxxxx for the dates from XXXX through XXXX ( when the account was closed ), as this will provide what was done with funds as those funds became available. When the savings account xxxxxx was closed, the remaining funds were moved to your own primary XXXX XXXX XXXX XXXX, and the below information addresses your inquiry regarding the current status of your savings account : 1 Savings account XXXX was closed on XX/XX/XXXX. On XX/XX/XXXX, a transfer of {$3800.00} was made from this account to your primary savings account xxxxxx. Both statements for each account are attached to this eMessage for confirmation of the transfer. 2 After the transfer to savings account XXXX XXXX XXXX the total balance was {$4300.00}. This was a sufficient balance on that date to cover the {$5.00} membership hold, the {$500.00} secured credit card hold, and the {$3800.00} hold for the secured loan ( as of XXXX the balance on the loan had been paid down, and the {$3800.00} was sufficient for the hold needed for the loan ). While there were no funds available as of XX/XX/XXXX, all necessary holds were covered, with the balance of {$4300.00}. 3 Separately, the {$3800.00} that you made payment arrangements for repayment with our Survivor Support Team in reference to the XXXX deposits for were setup in XXXX of XXXX. Those payments were in the amount of {$300.00} per month and began in XX/XX/XXXX. This is being mentioned here because the account that was setup for these debits was your savings account XXXX4 The {$300.00} debits continued monthly until the last payment on XX/XX/XXXXXXXX The last payment was actually for {$270.00}, as this was the remaining balance for payoff. 5 As these {$300.00} deductions were occurring, the balance within your savings account was decreasing. Additionally, on XXXX there was a transfer to of {$2900.00}. As of XXXX while the account balance was not overdrawn, there were not sufficient funds for the secured loan hold ; therefore, the Loan Account Servicing team removed the hold for the loan from your savings account. 6 As of the {$300.00} debit on XXXX XXXX XXXX XXXX XXXX was reflecting a balance of - {$94.00}. 7 Each monthly payment of {$300.00} further overdrew the savings account. As of the last payment of {$270.00} on XX/XX/XXXX, the account had a balance of - {$1300.00}. 8 There have been additional transactions within the account, but as of XXXX the overdrawn balance in the account was - {$1200.00}. The account was charged off on XXXX with a charged off balance of $ XXXX includes the negative balance and ensuring that the membership hold ( {$5.00} ) and the secured credit card hold ( {$500.00} ) were still secured. 9 All statements from XXXX XXXX XXXX are being attached for your review. Navy Federal does confirm the following : XXXX XXXX XXXX a payment in the amount of {$580.00} was applied to your loan suffix XXXX The balance prior to the payment was {$3800.00}, and after the payment was applied, the balance was {$3400.00}. For current loan balance information, please contact our contact center for Consumer Loans at XXXX ; this line is open 24 hours, 7 days a week. 2 Since the hold within the savings account for your loan had been deleted on XXXX there is no adjustment or action that is needed within the savings account for the most recent loan payment. 3 You may also speak with a credit card representative at XXXX ; this line is open 24 hours, 7 days a week, should you have any questions regarding your credit card. 4 For payment arrangements or additional questions regarding the savings account charge off, please contact Recoveries at XXXX, extension XXXX. The Recoveries department is available weekdays from XXXXXXXX XXXX XXXX XXXX XXXX XXXX 5 You may speak with a Survivor Support Specialist at XXXX, should you have any questions regarding the prior payment arrangement discussed above. The Survivor Support line is available weekdays from XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90804
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Navy Federal is denying a fraud claim that I submitted for fraud that occurred on my credit card ending in XXXX. Attached is the letter that I got in the mail letting me know that this {$9000.00} in fraud was actually " no billing error occurred ''. According to them I just did these purchases myself. The fraudster made away with {$9000.00} of my money and I'm on the hook for it now. There is no proof of any of this transaction being me. Someone is using my name, my identity, my email and phone number to make this purchase so that it looks like me. They might have fake ID or something in my name, they might have my social security number. I don't know to what extent I'm being taken, but I know this {$9000.00} was fraud, and Navy Fed is not resolving it in my favor. I want to see ALL of this proof that shows this transaction being me because it most definitively is not. Just the fact that the order was in my name or someone use my personal information doesn't make it me... seriously it's ridiculous. I need this money back, and if not I'm filing a lawsuit. This transaction was not me and can not be proven to be me. I've disputed it as fraud the way I am supposed to with them, but now they want me to pay the {$9000.00}? Absolutely not. Please help me and go after them for my money that was stolen. I will report this again and again and sue Navy Fed if need be for this money. I am not letting a fraudster take tens of thousands of dollars from me. This is ridiculous.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21044
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Navy Federal is denying a fraud claim that I submitted for fraud that occurred on my credit card ending in XXXX. Attached is the letter that I got in the mail letting me know that this {$9800.00} in fraud was actually " no billing error occurred ''. According to them I just did these purchases myself. The fraudster made away with {$9800.00} of my money and I'm on the hook for it now. There is no proof of any of this transaction being me. Someone is using my name, my identity, my email and phone number to make this purchase so that it looks like me. They might have fake ID or something in my name, they might have my social security number. I don't know to what extent I'm being taken, but I know this {$9000.00} was fraud, and Navy Fed is not resolving it in my favor. I want to see ALL of this proof that shows this transaction being me because it most definitively is not. Just the fact that the order was in my name or someone use my personal information doesn't make it me... seriously it's ridiculous. I need this money back, and if not I'm filing a lawsuit. This transaction was not me and can not be proven to be me. I've disputed it as fraud the way I am supposed to with them, but now they want me to pay the {$9800.00}? Absolutely not. Please help me and go after them for my money that was stolen. I will report this again and again and sue Navy Fed if need be for this money. I am not letting a fraudster take tens of thousands of dollars from me. This is ridiculous. Attached is a photo of the letter I received in the mail. I accidently ripped it but you can still make out what it says.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21044
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: After studying during the Covid lockdowns, Ive learned alot about laws, codes, statues, etc. here in the United States. These discoveries have caused me to exercise my rights to file this claim. 15 USC 6801 states that It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. XXXX XXXX XXXX is a financial institution by definition under that title. Also 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Navy Federal Credit Union, XXXX XXXX XXXX ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Also The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA which applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. ( XXXX XXXX loan nor Navy Federal Credit Union ) ever informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information, Any other adverse item of information, other than records of convictions of crimes which precedes the report by more than seven years. '' XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services..
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29445
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A