Date Received: 2022-12-23
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Insufficient proof of original debtor when requested after receiving a student loan collection letter from Sallie Mae and I requested the validity of the debt. I also have a private student loan in collections that the balance never changes to be neverending. There's a scam going on in relation to both student loans. The federal student loan was supposed to have been forgiven anyway. I have also a XXXX from XXXX on my credit report and my credit score is a XXXX? A mortgage is in my credit score too somehow. XXXX XXXX XXXXXXXX XXXX XXXX are the XXXX that has been living in my house by falsifying my multigenerational inheritance transfer from my multigenerational Estate
Company Response:
State: CA
Zip: 92262
Submitted Via: Web
Date Sent: 2022-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The institution that the student loan taken out for is and have been under investigation for over charging and not a credit school. Also this loan is under the act for debt relief by our XXXX XXXX XXXX.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX, XXXX, a dispute was submitted to XXXX. It was noted by me in XXXX that principal amounts of the students loans are incorrect. During the course of these loans, the service providers have changed several times and the principal amounts changed as well. Instead of bringing the balance to XXXX when transferring the loans from one servicer to the next, it stayed. The time period that is being disputed is XX/XX/XXXX and XX/XX/XXXX. XXXX XXXX says that The Department of Education and the XXXX XXXX submitted to XXXX XXXX XXXX {$26000.00} on XXXX XXXX and on XXXX XXXX, submission of {$15000.00}. Keep in mind a XXXX XXXX was provided to me during these time periods and the tuition was less than {$10000.00} for the whole year. A dispute was made with XXXX and they indicate that these amounts are accurate and the principal balance is correct as indicated. The principal amount grew each time there was a new servicing agency. Example, The Department of Education transferred {$5500.00} to XXXX. Once transferred the balance for the Department of Education should have been XXXX, while XXXX would show {$5500.00}. Instead it shows that the principal amount is {$11000.00} instead of {$5500.00}. Then when it transferred from XXXX to the next servicing agency, instead of showing the {$5500.00}, its now showing as {$16000.00} during the semester of XX/XX/XXXX. The same action happened for XX/XX/XXXX. This is ludicrous, the tuition was paid with a XXXX XXXX and part of the student loans. These amounts that are showing as accurate in the credit Bureaus are incorrect. As an XXXX, theres no way these amounts were given to me while at XXXXXXXX XXXX XXXX It is the changing of the student loan servicing agencies that has driven up the principal of the loans. Each service provider is showing the same loan, XXXX is combining the amounts as accurate and they are not. XXXX is the new service provider and the principal is now over {$57000.00}. Theres no way the principal grew like this. The last semester that school was attended by me was the fall of XXXX. Unfortunately, for me, repayments of the loan was steady for 14 months during the time period of XXXX, I fell on hard times and was not able to continue making {$300.00} plus each month. Started raising my granddaughters. Its the servicing agencies not reflecting a XXXX balance after transferring the loans to a new agency. XXXX now, working part time and still taking care of my granddaughters. This incorrect amount is a heavy burden on me, different if it was accurate.
Company Response:
State: OH
Zip: 445XX
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hello, My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX and District of Columbia resident. Im writing you to alert you of a new Navient Student Loan Fraud issue. I XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX in XX/XX/XXXX. Ive been paying my student loans monthly for the past 15 years without any missed payments. I consolidated my Federal Subsidized & Unsubsidized loans totaling XXXX in XXXX whose the original interest rate was 5.125 %. After consolidating & setting up a repayment plan I signed up for a standard repayment plan ( 30 years ) and was offered a 1.25 % interest rate discount & an additional 0.25 % interest rate discount for auto-pay. This lowered the original interest rate from 5.125 % to 3.875 % and the customer service representative said my monthly payment will be {$580.00}. Despite COVID, Ive been forced to pay my XXXX loans as the US Dept of Education sold my Federal Student Loans to Navient ( something I have no control over ) and since loans are not technically no longer owned by US Dept of Education, Im excluded from Cares Act and still been paying my student loans the past 2 years. On XX/XX/XXXX, I received the attached Update on Change in Notice Term, Change in Notice Term and also on XX/XX/XXXX, I received the Monthly Statement. The first document reflects that after review, Im eligible for auto-pay discount and monthly payment will be lowered. The later documents reflect that my monthly payment will be lowered from {$580.00} to XXXX. This all was unexpected to me. On XXXX I called Navient customer service to ask questions about the notices. I came to learn that they did an similar analysis on many other people and sent them similar notices. In addition, the customer service representative told me that yes, starting XX/XX/XXXX my monthly payment was lowered as a result of the analysis. After asking further questions, I learned that the {$580.00} monthly payment that Ive been paying the past 15 years was based on the 5.125 % interest rate which was wrong. Instead my monthly payment should have been calculated based on the 3.875 % interest rate ( and 30 years of repayment ) resulting in a {$390.00} monthly payment. Additionally, I was told that my loan repayment is still set to end XX/XX/XXXX ( 30 year repayment ) if I continue to make my regular monthly payment. This a clear fraud!!!! What happened to the overpayment ( difference between 5.125 % & 3.875 % = 1.25 % ) that Ive paid the past 15 years. Well Ill tell you, its gone all to interest ( profit for Navient ) and should have gone to principal of my loan. Instead I still owe ~ $ XXXX in student loans 15 years later. The promissory note says that payments go to interest first then to principal, thats why it takes so long to pay off student loans. The customer service representative said that my payments go to principal first, then secondly go to interest. This can not be true, because if Ive overpaid on my account the past 15 years why do I still have to pay on loans for another 15 years ( end XX/XX/XXXX ; XXXX total years XXXX payments ). Again this is clear fraud!!!! XXXX requesting your help to assist me with this fraud case that also negatively impacts other loan borrowers. I feel to remedy the issue that my total student loan balance should be forgiven or the overpayment ( interest rate overcharge ) made the past 15 years should be taken off the principal of my loan balance. As for me the overpayment ( interest rate overcharge ) is ~ $ XXXX. I look forward to hearing from you and working with you regarding this Navient Fraud issue. Again, please understand that there are many other loan borrowers just like me that Navient has financially taken advantage of. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: DC
Zip: 20018
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have been in process of trying to get credit under the PSLF waiver for prior employment since the waiver process opened. I submitted an XXXX to XXXX in XXXXXXXX XXXX XXXXXXXX to cover a time period from XX/XX/XXXX ( I started prior, but understand the program started then ) until approx XX/XX/XXXX. XXXX acknowledged receipt in approximately XXXX XXXX XXXX, it was never processed. I wrote them an email in XX/XX/XXXX about it being processed and when would I see the update and got a form response that did not address the issue and told me to call XXXX if I had more questions. My loans were transferred to XXXX this past summer XXXX, and acknowledgment of this form happened in XXXX XXXX of XXXX. It still has not been processed and I don't know if it is because my record on Dept of Ed website shows I was in deferment during this period when I was on a standard repayment type plan ( I did not know about Direct Loans and IDR at this time and was not informed ) The Student Aid. gov website shows me in Deferment from XX/XX/XXXX until XX/XX/XXXX. I know I was making regular payments during the time I worked at the University and I think for a while afterwards but I know I did not have qualifying employment because I was laid off in XXXXXXXX XXXX XXXXXXXX. When I spoke with Student Aid in early XX/XX/XXXX, they said I had to contact my servicer at the time to get this corrected. I contacted Navient today XX/XX/XXXX ( Sallie Mae is not even listed as a servicer in my account and I was part of the split in XXXX ) and Navient said my payment data did not get sent over with the conversion on XX/XX/XXXX from Sallie Mae, and they said I had to contact Sallie Mae. I contacted Sallie Mae also today XX/XX/XXXX and they said all the data was sent to Navient and they no longer had any record of my account or making payments and it is lost if Navient doesn't have it and nothing can be done. I am hoping my XXXX form goes through due to the waiver, but this is an unfair burden on borrowers. I kept all my check stubs and bank statements per standard record keeping guidelines and no longer have those 12 years later, however I can purchase past statements ( again an unfair burden on borrowers to have to do this research and pay more for what should have been recorded ). Like many borrowers who were not steered properly with the PSLF, there is a real fear of not getting credit because the loan servicers did not keep their records accurately. What is a borrower supposed to do when the records no longer exist to ensure credit. Additionally, the 30 hours being full time being arbitrary to depend on the eligible employer definition of full time is also unfair. It means one person only would have to have one job, while someone else has to go find an eligible employer and work a minimum of one hour a week to qualify as " full time ''. I had one employer who has no record of the time when I worked over 30 hours a week, but were not sure they would have considered that full time or not so would not fill in the form, causing me to lose more potential credit. I recently had to leave full time eligible employment in XX/XX/XXXX due to ongoing pandemic related child care issues and lack of flexibility with my former employer and now work somewhere where I have to find a second part time job to meet this " full time employment '' requirement. It's an added predominantly gender based flaw to the system where our forgiveness as a parent ( predominantly women ) is taking a hit on our long term earning potential, and ability for loan forgiveness and reducing our debt to income ratio for those of us who have chosen public service as a career. The rules should be adjusted so 30 hours is full time regardless of employer definition. Thank you for your time.
Company Response:
State: MN
Zip: 55404
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: In XXXX I applied & was approved a private XXXX XXXX loan for {$15000.00} @ 18 % interest. In XXXX I graduated, took the XXXX & passed. In XXXX, my husband & I had to file a no-asset XXXX XXXX bankruptcy. Our discharge was granted in XX/XX/XXXX. Navient has attempted to collect this debt since. My husband & I have had to pay them approx $ XXXX {$12000.00} since the discharge to keep them from ruining my credit. I have attempted to work this out with Navient several times since discharge. I keep getting different answers as to why they can continue to attempt to collect the debt. Most recently, even though they acknowledge the loan is a private loan ( it is listed on their website that way ), they say that funds were paid to my law school. While I dispute the accuracy of that assertion, even if Navient paid the funds to the law school, I did not pay for XXXX XXXX courses for my law school- it is not the recipient of the funds that affects dischargeability, but the use of the funds. The law is very clear that private bar study loans are dischargeable in bankruptcy. Every time I attempt to address the issue with Navient, they place my account in forbearance which just increases the amount owed due to the 18 % interest rate. The loan is now nearly {$30000.00}. Navient did reduce the loan balance down to {$0.00} this year during an " investigation '' they did but put the balances right back again. The law is clear - & Navient has been sued for this exact same thing - Navient has no legal right to attempt to further collect this debt. I need help. This is hurting my credit & causing my family stress & hardship. I am providing all documentation, including relevant case law. Please do not hesitate to contact me with any questions.
Company Response:
State: NC
Zip: 272XX
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Joint Consolidation Loan Act ( XXXX ) was passed 71 days ago, which means there is a law put in place to separate Joint Spousal Consolidation Loans. However, there is no plan to date to implement this separation. I have never been able to receive a pause in payment even now that I have a law passed to support me and my family. There is no equity in loan holders when my interest just grows on an administrative forbearance taken in XX/XX/XXXX and other loan holders enjoy the continued pause since COVID ( XXXX ). This is very frustrating and I would like to see something put in place to help those of us who have the support of a law that was passed unanimously through the Senate, then the House, and signed into law by the President.
Company Response:
State: VA
Zip: 23116
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Hello, I currently have a XXXX student loan with Navient. On XX/XX/XXXX, I filed to consolidate this loan for the XXXX XXXX XXXX. The US Department of Education service provider is XXXX. I contacted them to find out the status of the consolidation and was told that my loan is a spousal loan. My husband and son has the same names. I took out a XXXX XXXX XXXX for my son and when Navient took over the loan, they classified the loan as a XXXX XXXX They continue to tell me that my husband took out the loan and I took the school loan out for my son. My husband was a co-signer for the loan. I have spent many hours trying to get them to send the correct loan verification to XXXX for consolidation. Because they have the loan classified as XXXX, this would my loan not eligible. The representation with Navient informed me that their system has it marked as a XXXXXXXX XXXX and she was unsure why it was marked as spousal. I have asked them to correct it as they too see that it was a loan for my son. My husband was not in school and had no reason to take out a loan for him. Bottle line they said because I am the primary signer and my husband co-signed for the loan that would make it a XXXX lXXXX I just need Navient to correct the type of loan so that I can have it consolidated to be eligible for PSLF. I submitted for consolidation before XX/XX/XXXX. XXXX told me they wasn't clear why Navient has this as a XXXXXXXX XXXX. When contacting them, after about one hour in a half of questioning them about this matter, they hang the phone up on me. This especially happens when asking to speak to a supervisor. I have documented all my calls and have names of persons I have spoken with. Please help me with this matter. I had other same Parent Plus loans in which I consolidated in XX/XX/XXXX which were forgiven and now Navient is holding me up for this last loan. Amount of loan {$34000.00} Thanks in advance for your support.
Company Response:
State: NC
Zip: 27712
Submitted Via: Web
Date Sent: 2022-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-18
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Below I have listed the fraudulent accounts I want deleted from my credit report : XXXX XXXX XXXX XXXX XX/XX/XXXX was in XXXX XXXX XXXX The balance and date are inaccurate. The payment history/rating is incorrect. The account is listed closed. Payment terms are incorrect. On my account six times. XXXX XXXX XXXX XXXX XXXX balance and date are inaccurate. The payment history/rating is incorrect. The account is listed closed. Payment terms are incorrect. On my credit report seven times with fraudulent information. XXXX XX/XX/XXXX account does not belong to me. Duplicate account. I have a Navient account in good standing. This one is not mine. Inaccurate information. As a national reporting agency, you are governed by the Fair Credit Reporting Act ( FCRA ) which protects consumers from inaccurate, outdated, or invalidated information reporting of their credit file. The FCRA states that its the Credit Bureaus responsibility to ensure that all information contained within consumer credit files is accurate and free from errors. All three Credit Bureaus have closed student loan accounts posted to my credit report.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-18
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient withdrew my usual automatic monthly payment amount of {$260.00} from my checking account on XX/XX/XXXX, but then again ( unauthorized ) on the following day, XX/XX/XXXX. I noticed on XX/XX/XXXX that my bank account was deeply in the negative, and am now accruing multiple fees from my bank, and my credit score is being ruined because of automatic payments i have set up with other bills. Their customer service representatives were able to issue a refund but said it could take until XX/XX/XXXX, which I can not wait for without facing some very dire financial situations.
Company Response:
State: NY
Zip: 120XX
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A