Date Received: 2018-11-13
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: In XX/XX/XXXX, my parents and I called Navient to work out a payment plan of {$1000.00} a month that would be drawn out automatically to help pay down both my principal and my interest for the private student loan. We have made a years worth of payments on time at the agreed amount and the total due has not changed. In fact the total due had risen. I pulled each bill for the year only to find out the monthly balance due rose without our notice making our previously agreed on monthly payment invalid. It was then explained to me that the interest rates on each of my loans were subject to change depending on the market reassessment and the payments I made in our previously agreed on deal were not enough. This is incredibly deceitful and unfair. I feel like I wasted all of this money I will never get back to try and pay a loan that will never be paid off. Below are the actual monthly totals not what I was scammed into agreeing to pay. XX/XX/XXXX {$970.00} XX/XX/XXXX - {$960.00} XX/XX/XXXX - {$980.00} XX/XX/XXXX - {$990.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1100.00} XX/XX/XXXX - {$1100.00} XX/XX/XXXX - {$1100.00} XX/XX/XXXX - {$1100.00}
Company Response:
State: VA
Zip: 23602
Submitted Via: Web
Date Sent: 2018-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Total amount is : XXXX when I graduate early from XXXX XXXX XX/XX/XXXX XX/XX/XXXX
Company Response:
State: NC
Zip: 28213
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: When I first graduated in XX/XX/1998 and couldn't pay the steep payments I was told to keep taking forbearance by what was then Sallie Mae. Never once was I informed about any Income Based Repayment. I have never been in default. I finally ended up on the IBR program around 13 years ago and this year when I re certified I was given a bigger payment although I had just had a second child. I was pressured into re consolidating even though I knew that would restart the clock for any forgiveness. I was told that I couldn't get any forbearance to cover the payment while they recalculated my payment based on the fact that my finances had changed. I was told to reapply for my re certification with a paper form. I did this. I received no notification that the application was received. I paid the amount due from the previous plan and started receiving delinquency notices. and Finally 2 months later a notice saying that I couldn't re certify because it was to early for next year. Their website offers no way to figure out what is going on. The page tells you a different payment amount then a person which is different than a bill. Seems to me this company sets you up for failure. These are predatory practices. Its 20 years later and I have never been in default and my loan balances have doubled. Now for the first time I am in danger of default because of the practices of this company.
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2018-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Loans with Navient and XXXX reporting negative that was always kept in forbearance or Deferrment but continue to report multiple past due amounts ( hindering my home buying process ). Also bringing credit up and down because continuously taking balances down then up again causing serious drops in my scores.Also the timeframe of these loans they should no longer be reporting on my reports.
Company Response:
State: SC
Zip: 294XX
Submitted Via: Web
Date Sent: 2018-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My problem is with Navient. I feel their goal is to keep you in debt forever. They are now in a class action suit, which I only found out about because they stopped sending me statements XX/XX/XXXX and I had called to find out why. I was told it was because of bankruptcy. I am a cosigner on this account with my son so I said I hadn't filed bankruptcy, so it must be my son. They said yes. This was very upsetting to me so I called my son & no he hadn't filed. After a few more calls to Navient, I found out they had a class action suit against them. Also, even though I was not getting a bill I am still being charged interest. My statements that I had been receiving state that currant amount due is XXXX. Past amount due is XXXX. Unpaid fees XXXX total payment due XXXX. And on this statement due XX/XX/XXXX the interest is {$35.00} yet on my payment history is was charged {$56.00}. Another complaint is that I had a name change in XX/XX/XXXX which I verified with Navient by a copy of my marriage certificate. My name was changed but of XX/XX/XXXX they changed it back to my previous name.
Company Response:
State: FL
Zip: 33993
Submitted Via: Web
Date Sent: 2018-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient 's retaliatory actions in response to complaint number : XXXX will cause my wife and I unnecessary financial hardship and stress beginning XX/XX/XXXX. In the complaint, I alluded to what I felt was unethical practices with regards to how Navient was managing my student loans and stated their practices were consistent with the law suit filed against them on the behalf of CFPB in XXXX. It appeared there was little consistency in how the monthly payment monies were distributed between interest and principle. I called them on XX/XX/XXXX after getting their response via the CFPB website and asked for further explanation because I needed more clarification than what was explained in their response. They immediately went from explanation of my student loans distribution to pressuring me into a {$1300.00} monthly payment revision I couldn't afford. I declined and stated I could not afford a revision at this time. They continued to persist in me agreeing to 1 of 3 plans with {$1300.00} being the cheapest of the options. I requested they leave the {$450.00} monthly payments in place -- however unfavorable the current payment plan was until I start drawing my Social Security monies next year and at which time I would be better prepared financially the handle a bigger repayment. I was told they couldn't " change it back '' to the current payment agreement of {$450.00}, but I never changed the current agreement to begin with! I was merely asking for explanation of payment distribution. After arguing with them for 10 minutes and again explaining to them these were the same type of unethical practices the government sued them for, they terminated the phone call and sent me a new payment plan on XX/XX/XXXX totaling XXXX. The {$450.00} monthly payment constituting 1/6th of my monthly net income fit well within my budget. A {$940.00} increase results in a monthly payment of {$1300.00}, this is 1/3rd of my monthly income and will undoubtedly cause financial hardships. At XXXX years of age and facing employment uncertainties, I can ill afford to have this stress affecting my life. Where was the offer for an income-driven repayment plan, why wasn't there a mutually-agreed upon and documented repayment plan? Why not just leave everything in it's current state until I can make better accommodations next year? It should be noted that I never sought to revise the payment plan at this time.
Company Response:
State: NC
Zip: 28152
Submitted Via: Web
Date Sent: 2018-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In XX/XX/XXXX, my students loans with Navient were to be due after my graduating in XXXX. By XX/XX/XXXX, I had submitted all of my paperwork to request a deference due to financial hardship. On XX/XX/XXXX, I had not only responded back to a direct Navient employee, XXXX XXXX, via email relaying this information but I had also called the company at approximately XXXX CST to tell them that I had submitted the required paperwork. The paperwork had been submitted twice via fax and once uploaded through their website. Navient did not process my paperwork until after the XXXX due date and marked me as having late payments on the four loans I have serviced through them. The deferment was ultimately granted but instead of making it effective from the XX/XX/XXXX due date, they adjusted the end date. ( This was confirmed by a Navient employee via phone on XX/XX/XXXX. ) I have called and spoke to them regarding this error on their part. I have emailed them the documentation showing that I had contacted their company over a month prior to the due date but they are stating that they are correct in reporting. I do not see how I am responsible for their delinquency in processing my paperwork when I had submitted everything in a timely manner.
Company Response:
State: IL
Zip: 62269
Submitted Via: Web
Date Sent: 2018-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: After graduation, I struggled to re-pay my loans. I had private and public loans. Both were serviced by Navient. This is my second time submitting this complaint. XXXX XXXX is the Borrower at issue. XXXX XXXX is XXXX 's attorney and wife and authorized user. There are MULTIPLE issues with Navient. Navient 's response that " XXXX XXXX does not have authorization to deal with her mother, XXXX XXXX 's loans '' is the same bull XXXX that Navient has been doing to XXXX XXXX for the past 10 years. The problems are 1 ) incorrect and inaccurate information from Navient to its borrower XXXX XXXX and 2 ) improper credit reporting, described below Statement from XXXX, XXXX XXXX : I receieved notices from the Servicer, Navient, about my loans. I contacted Navient and made payments to make sure the loans did not default. Multiple people at Navient told me I was all set. '' Come to find out, my private loans were back in re-payment, but my federal loans were at the brink of default. Further, my public loans had been put into repayment plans that I did not authorize. Navient never told me this and i operated on the assumption that my loans were in repayment. Recently, in spring XXXX, while trying to procure a mortgage, I learned that my federal loans had all defaulted. Navient serviced them but did not help me when I was trying to put all loans into repayment. Most notably, the default date varied between the federal loans. This is impossible because I always paid or failed to pay my loans together. I never identified loans to pay while leaving some unpaid. The default date should all be the same. Upon learning this, I was able to pay the entire balance of loans I took out, and have the collection fees and accured interst waived. XX/XX/XXXX I fully paid those formerly defaulted federal loans. Now, my issues are as follows : 1. ) my credit score shows multiple default dates, for various federal loans, this is inaccurate, all were defaulted at once. Discrepancies include : cancel date XX/XX/XXXX ; default date XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; default date XX/XX/XXXX 2. ) my credit score shows that the loans were paid not in full for less than amount owed, but NLDS.ED states those loans were paid in full XX/XX/XXXX 3. ) my credit scores shows some loans still in collections although NONE are in collections. They were all paid in full XX/XX/XXXX according to NLDS.ED 4. ) if navient had not advised me my loans were all set i never would have defaulted. Because, i would have defaulted on ALL loans or NO loans. 5. ) some servicers listed on my credit report i called while trying to figure out what happened with my loans and they told me they never serviced my loans. I was a XXXX XXXX XXXX and finished my degree in XX/XX/XXXX. I never asked for loans to be put in forebearance. I never asked for loans to be put into any repayment plan other than standard. I notice my XXXX system says loans were in graduated repayment I never asked for or authorized or approved or even understood that loans were anything but standard. I communicated with Navient and Navient is the company that ultimately told me my loans were all set and back in repayment when they were about to and actually did default. Apparently the private arm of loan servicing did not communicate with the public arm of loan servicing even though I communicated with one company. I know this because my private loans were all set and are still in repayment. This matters, even though I managed to pay my federal loans in full XX/XX/XXXX, because it affects when my credit score will normalize after finally paying the federal debt ( which unbeknownst to me was defaulted ) and allow me to get a mortgage. Mortgage rates are on the rise so the sooner the resolution the better. I would like the default date to be set to the date the default actually occured on all federal loans XX/XX/XXXX or earlier. ( Based on the fact i never asked for any modified repayment plan. ) I would like the repayment plans my loans were put into to be examined, because it was not authorized or requested anything but standard repayment and if the default was actually earlier than XX/XX/XXXX i would like the records to be corrected to the correct date. I would like the status showing collections portion of my credit score related to student debt to be removed. All have been paid, and private loans are in repayment, there are none in collections. I would like the credit score to reflect loans were paid in full, like my education account.
Company Response:
State: NH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX has been non-compliant with removing the unverified account NAVIENT which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that NAVIENT was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Navient promise to fix my last payment over 6 months ago. I asked over and over again for this company send me the documents re : posted late payments. Navient promise to fix the mistaken last payment posted on my credit report. They never send me anything concerning this matter. My credit reporting has drop due to these unverified last payments. Now that the payment are paid and closed it should not still reporting negatively on my credit report due to the Fair Credit Reporting Act.
Company Response:
State: FL
Zip: 33884
Submitted Via: Web
Date Sent: 2018-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A