Date Received: 2020-01-06
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been on a regular ( not income based or reduced in any manner ) for a decade paying around {$400.00} per month. My principal balance is {$12000.00} higher than the original a balance. I just cant fathom how this is possible.
Company Response:
State: AL
Zip: 355XX
Submitted Via: Web
Date Sent: 2020-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-05
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On or about XX/XX/XXXX, I had contacted Navient to change the autopay on the single student loan I had with the organization, as I had fraud on my previous checking account. Upon contacting the organization, a call center rep setup login credentials for me with Navient. Upon logging into Navient, I noticed that there were 6 different student loan accounts with Navient in my name, as opposed to only 1 student loan that I had authorized. I stated that these were not my student loans and I wanted to know how to address these. I spoke with another Navient employee and stated I did not recognize these loans and wanted to get copies of the Master Promissory Notes for each of these 5 student loans that I was disputing. I filed a Police Report for personal identity theft with respect to these loans on XX/XX/XXXX. After a couple weeks passed, I contacted Navient again as I had not received the loan documents I had requested. This Navient agent stated that there was no record of me requesting the loan documents. I again submitted another request for these loan documents so that I could verify that these loans were, in fact, not mine. Upon receiving these loan documents on or after XX/XX/XXXX, I reviewed the documents and confirmed that these loans were not mine, that I had not received any funds from Navient for these loans, and that the signatures on these loans were not mine. I contacted Navient and asked to file an Identify Theft Report to dispute these loans. A Navient employee names XXXX was assigned to handle my identity theft / fraud complaint. I provided an Identify Theft Affidavit to Navient on or about XX/XX/XXXX per their request to continue the investigation. Later I was asked to provide multiple pieces of information to support this investigation with Navient, which I had provided each time I was asked. These included billing statements from the university that I attended during the XX/XX/2005-XX/XX/2007 time frame when the loans were taken out, multiple verbal statements taken by Navient regarding these loans, as well providing contact information for the county prosecutor agency whom was investigating these fraud instances. During this time frame of the investigation into these fraudulent loans, when the loans had been placed into an administrative forbearance ( to investigate the fraud ), I had received multiple phone calls from Navient stating that I needed to make payments on these loans, otherwise, Navient would report these loans as delinquent to the credit reporting agencies. I specifically told the agents who called me that these loans were fraudulent and that they were being investigated by their own internal fraud department, however, the agent stated they could not find anything to that effect. I stated that these were not my loans and I have never made a single payment on them, nor would I due to them being fraudulent, the agent stated that they would be submitting these loans as delinquent to my credit reporting agencies and I would be impacted as a result. I had to call Navients fraud team, spoke with XXXX, and stated exactly what the collection agent at Navient had stated. XXXX had confirmed that the loans were in an administrative forbearance and that nothing negative would be reported on my credit, other than the loans would still be listed on my credit until the completion of the investigation, and the status of the loans was current. However, I received notice on XX/XX/XXXX from a credit report that Navient, in fact, submitted trade lines to my credit reporting agencies, stating that these loans were past due. At the time I was submitting a loan application for a mortgage and this negative tradeline would have cause me significant financial harm due to the negligence of Navient. Navient, on or about XX/XX/XXXX, stated that they completed their investigation, and claimed that they had received a phone call on or about XX/XX/XXXX, stating that a person claiming to be me had called their organization and made a payment on these loans. I told the Navient fraud investigator, XXXX, that I did NOT make any payment on these loans, and I did not authorize these loans. XXXX stated that there was nothing further that Navient would do and that they are considering me responsible for these loans. To date, Navient has not spoken with the police agency or the county fraud investigator assigned to my fraud case. Currently, Navient is sending me documentation stating that these loans are my responsibility and that they are currently past due and require payment.
Company Response:
State: TX
Zip: 78254
Submitted Via: Web
Date Sent: 2020-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-05
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient does not apply written instructions as they are sent with additional payment. I have made additional payments to the principal of a specific account ( there are two open loans with them ) and the instructions are clear for them to apply them entirely to the principal of a specific loan. They instead will apply the payments to both loans and apply the payment as additional payments ahead of time on both loans rather than to the unpaid interest and principle on one loan. They consistently do this with additional payments despite my mailing in specific instructions along with my check. Their attempt at trying to apply my interest plus principal payment on one loans as a monthly pre-payments is fraud as they are not handling the payment according to law and my expressed instructions. I have attached two payment instruction letters that were sent with recent payments that Navient incorrectly applied in an fraudulent effort to have my payments not reduce principal debt and thus protect their interest income stream.
Company Response:
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2020-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-05
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Navient got my loans and told me I could be in forbearance for awhile three times. They tacked on more finance charges by the thousands three times already. And they hit it on my credit report separately for each loan. So my credit score goes way down every time I try to get it up. Then I read o ly teachers and such can only get forgiveness of loans so I dont even qualify. I was garnished for over 5 years with another company and all that money is wasted because navient just tacked on more and more money. I graduated in 2007 from XXXX and they didnt even help me find a job like they said they would. I am getting nowhere in life. I am XXXX years old now and cant even buy a house because they continue to destroy my credit. I still owe almost as much as I did when I started school
Company Response:
State: TX
Zip: 76801
Submitted Via: Web
Date Sent: 2020-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-05
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: Hello, I attended University XXXX XXXX from XXXX until withdrawing from XXXX XXXX XX/XX/XXXX. Initially, I was encouraged to attend University XXXX XXXX as an option to finish my education online. The representatives of University XXXX XXXX shared charts and data detailing their success rate for Job placement, which made me more excited about the opportunity of enrolling. I went through their XXXX XXXX program, XXXX XXXX program, and Started the XXXX XXXX courses. In hopes of landing a higher paying job. While in school throughout those years. I was not offered one job, not a single offer. The only success I had was accumulating Debt, unfortunately. Clearly, the claims they made about job placement and new opportunity were all false claims. I was even showed data detailing their direct contact with XXXX XXXX companies. I was unsuccessful in any job placements. This story ended with me {$72000.00} in debt. Please help.
Company Response:
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2020-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient refuses to contact me via any method other than phone. They are changing my payment amount without notice and apparently arbitrarily. I'm being asked for over {$3000.00} a month in payments. I continue to make payments every month for many years and they still demand more money and report incorrect information to the credit bureau ( because they arbitrarily change payment amounts ). I continue to contact them every month to try and resolve this issue : they absolutely refuse to do anything but tell me to call them on the telephone. I don't want a verbal conversation where there will be dispute about what was said : I want a written record of promises made by the company. Every single time I contact them the response is the same : you have to call us, no exceptions.
Company Response:
State: ID
Zip: 83501
Submitted Via: Web
Date Sent: 2020-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-04
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have Parent Loan and have tried again and again to lower the payments by every option Navient offers. They consistently recommend Forebarence rather than lowering the payments based on income. My income has dropped by more than 50 % since we took out this loan for our son and now the amount is astronomical Started at $ XXXX in XX/XX/2006 now it is $ XXXX due to the {$40.00} per month late fees and capitalized interest that reach over {$2000.00} a month at times they give me and the unreasonable payment structure they demand. The only action they have allowed me to take is forbearance, which just makes the situation worse in the end. I have also repeatedly asked for proof of ownership from Navient due to the loan being transferred several times to different vendors and they have ignored my request each time.
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2020-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-04
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: For five months I have sent documents for temporary XXXX deferment to Navient. They have refused to process. Each time, they claim something is wrong with the application, and it must be resubmitted. My doctor has submitted proof of XXXX along with dates, which were for only a year. I have also submitted proof of long term XXXX monthly payment. That was not good enough either. The last time they state I must apply for total permanent discharge even though I havent been declared permanently XXXX. Now the loan is due and they are forcing me into default despite me sending documents 12 times. When I called several times regarding this matter, they have stated they are working on it. Then someone named XXXX XXXX from Navient emailed me stating she was an advocate from naivent and would be assisting although all the emails simply state, she is working on it, and the last one stated she is going on vacation which would place me in default despite me following timelines and submitting all documentation for a deferment. Im not working, am XXXX and can not make any payments. This is unethical, illegal and Inhumane.
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2020-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-03
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Today is in XX/XX/XXXX I have done my annual financial review and noticed now my loans were not decreasing as much as expected. I took a series of 3 loans from Sallie Mae for a total of {$25000.00} to pay for my university education where I received a masters in physics. According to Navient I have {$15000.00} outstanding with a range of interests from 6.5 to 7.38 %. These were originally under 6 % but have been climbing steadily over the last years. I have been making monthly payments of currently {$250.00} but back in XX/XX/XXXX it was closer to {$320.00} per month. My balance is tracked and recorded by myself regularly but just for this complaint I will take the numbers from XX/XX/XXXX where the balance was {$21000.00}. The loan interest on these per month would be {$100.00} down to {$91.00} over this period. Despite having a large principle drop adding up to {$5400.00} the rate has increased and the overall interest is nearly flat despite such a large decrease. Over a 36 month period I see {$150.00} per month on average applied to the loan principle per month. There is also a {$17.00} per month fee. The complaint!!! Why does my account have such a massive fee? This will add up to over {$3000.00} in fees over the multi year lifetime of my loan, additionally the fee means my payment will not apply to the interest and cost me much more than the fee itself over the lifetime of the loan. I have asked repeatedly about this and gotten no response.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-03
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have been in touch with Navient for the past 3 months regarding a private loan ( XXXX XXXX ) that was included in my bankruptcy in XXXX ( at the time it was a XXXX XXXX XXXX private loan ) this loan fell behind in XXXX and we are currently in XXXX well past the Michigan statute of limitations. I am constantly told that this private loan is unable to be discharged and that the statute of limitation doesn't apply ... how is this? Also the school that I attended ( XXXX College ) when this loan was initiated is now closed down and they are saying they have no knowledge of the closure. I am attempting to purchase a home and this private loan is showing on my navient account as past due which is preventing me from obtaining a home.
Company Response:
State: MI
Zip: 48076
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A