Date Received: 2020-01-30
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I am writing about my student loans. I have been a XXXX XXXX XXXX for 18 years. I am trying to work towards loan forgiveness. I have questions that need to be answered and I do not know where to get answers. I also have concerns about the legality of some of the actions of my loan servicer. In XXXX was being serviced by XXXX XXXX and my loans were turned over to Navient. I was supposed to start paying in XXXX. I did not know this and started paying in XXXX of XXXX. By this time I was about XXXX $ in arrears. I paid after that successfully for a year and eight months. I was supposed to be paying XXXX $ but for the first year, but I paid XXXX . The following year I paid XXXX $ extra for a couple of months and then starting in XXXX, I paid XXXX $ extra. I did not have XXXX $ to pay off my past due in total. I was thinking I would do what I could and it would bring down my balance past due. I was being charged late fees and interest on my past due amount. By XX/XX/XXXX my past due amount was up to about XXXX . I called to ask what I could do about this because it was earning late fees and extra interest. They took off the late amount and added it to the total amount I owe. How is it legal for me to earn that much interest and late fees in that short amount of time? So all of this brings me to my current issue. I go in XXXX and log into my account and see that I owe only XXXX . So I call Navient to find out why the change in my account has occurred. They tell me because I had not filled out a form for income reduced payments and they were putting me in default. I explained to them that I had never been asked to do this before, so I was not aware that I needed to do this. They explained to me where on the FAFSA website I needed to go and what I needed to do on the website. I go to check my account a couple of weeks later and it shows that I owe XXXX . I call them back to find out why the change. They tell me that when I linked my proof of income from the IRS that it was not sufficient enough to prove my income. I did not understand this at all, but I moved on. I asked what do I need to do to prove my income. I was told that I needed to upload my pay stubs from XXXX through XXXX into my account on Navient. During XXXX, I uploaded my proof of income to the website. Two weeks later I called Navient to see if they received my documents. I was told that they did receive them. I asked the lady on the phone if this was what they needed and if they needed anything else from me to resolve this matter. She said they received my documents and she assured me they did not need anything else. She told me I would be in forbearance until the end of XXXX while they decide what my payment amount would be. I was told to expect to see the XXXX $ there until they decide what my new payment would be, but I did not have to pay anything until they decided. Since then I have gone online periodically to see if changes have been made. I logged in on Tuesday XXXX XXXX to get my tax information and checked my home page and nothing changed. The next day I go back to confirm my tax information and see that I now have a past due amount. I am being charged XXXX $ in past due amount. I call Navient again to find out what the issue is this time. I am told on the phone that my XXXX and XXXX proof of income is not sufficient. I was told they also need my income from XXXX. I ask the lady on the phone why I was told differently in XXXX and she told me she did not know whom I talked to. During the time from XXXX and today XX/XX/XXXX I have not received a phone call from Navient. Now I am on forbearance again until the end of XXXX while they decide again what my income reduced payment will be. During this time again I am being charged interest and late fees which are being tacked onto the end of my principal. They have an honest person who has been trying to pay. All I want to do is continue to pay. They keep adding all this money to the end of my principal. This is why our debt is getting so large because I can not get out from under the fees and interest. How is any of this legal? What recourse do I have in any of this? I am so strapped with this debt I could never afford a lawyer and what lawyer would take this on? Now my loan forgiveness. I am now being told something different from Navient than I have always been told by the Department of Education. I have always been told if I do not miss a payment for five years and all my payments qualify, I can get a certain amount taken off my principal for being a XXXX. Navient now tells me that if I pay for 25 years and my payments qualify my loans will be taken away. I will be XXXX years old in 25 years. Is this factual? How do I have any way of knowing? I appreciate any help you can give me on this matter. I realize I took out these loans and I am responsible for these loans, but why should I have to go through all these to accrue more debt and not pay for months on forbearance? I will probably never own a home because of all the hits on my credit from student loans. I am mostly in acceptance of this. There has to be recompense on my part for the items I listed in this letter. Thank you very much XXXX XXXX XXXX
Company Response:
State: LA
Zip: 70508
Submitted Via: Web
Date Sent: 2020-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Through the years and countless times we have discussed my situation why I was not able to pay any money because of my illness. In XX/XX/2015, I had XXXX to remove a XXXX from my XXXX and was no longer able to work. I told them this several times, but they continue calling and asking me for money that I don't have. I am still under doctors care.
Company Response:
State: TN
Zip: 38128
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Getting a loan
Subissue: Problem with the interest rate
Consumer Complaint: Since XX/XX/XXXX thru XX/XX/XXXX, Navient has charged high interest rates despite the FEDERAL GOVERNMENT INTEREST RATES having decreased. I have documents for this time frame only, but I am also requesting that your office investigate for year XX/XX/XXXX and prior years. ( See attachments ) In XX/XX/XXXX, I contacted XXXX XXXX XXXX regarding their home equity loans. They provided with the following interest rates from XX/XX/XXXX thru XX/XX/XXXX. During this time frames the federal government interest rates dropped but Navient rates remained the same or increased. XXXX XXXX rates- XX/XX/XXXX thru XX/XX/XXXX- 4.5 % ; XX/XX/XXXX thru XX/XX/XXXX-4.75 % ; XX/XX/XXXX thru XX/XX/XXXX-5 % ; XX/XX/XXXX thru XX/XX/XXXX - 5.5 % ; XX/XX/XXXX- 5.25 %. Navient rates are WELL ABOVE the REDUCED FEDERAL GOVERNMENT RATES. On XX/XX/XXXX, I called XXXX ( Navient employee- # XXXX ) and inquired why the interest rate was so high and higher than the federal government reduced rates due to economy. She said it was because they use the LIBOR formula for interest rates. I advised her their rates appear to be fraudulent and not in-compliance to reduced federal interest rates. Also Navient has charged extremely high interest rates despite the REDUCED PRINCIPAL BALANCE-. EXAMPLE- XX/XX/XXXX statement- Unpaid principle- {$1000.00} with interest rate of 7.75 % ; XX/XX/XXXX-statement- Unpaid principle- {$970.00} with interest rate of 7.875 % ( see attachments )
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Navient is making harassing calls to one of my family members who has nothing to do with my student loans.
Company Response:
State: CO
Zip: 80915
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: At XXXX XXXX on XX/XX/XXXX, I received two emails from Navient. The first was an advertisement email about my repayment options. I have been in a {$0.00} IBR plan since XX/XX/XXXX ( re-certified from XX/XX/XXXX ). The next email was a monthly statement, which I have never received before. It informed me that I had a past due payment from XX/XX/XXXX of {$440.00} and that " You're all set with Auto Pay. '' I had not received information that my IBR or Auto Pay enrollment had changed. ( I didn't, as confirmed by the customer service rep. ) I went into my account, where my Account Summary did indicate that I had a past due payment of {$440.00}, but that the Status was " No Payment Due. '' Because I like to stay on top of my finances and I am able to pay a surprise bill, I submitted payment then called Navient 's support line at XXXX XXXX. When I spoke with the representative, she told me that she doesn't know why it was appearing I had a past due payment and confirmed I was still enrolled both my {$0.00} IBR and auto pay. The representative also said that she has seen it happen before and tat it must be a technical issue. She said they could get rid of the past due payment by putting my account into forbearance, which would take two weeks to go through review and possibly having the past-due removed. I told her I submitted the payment because I have no problem paying it. She said I didn't need to make the payment and asked permission to cancel the payment, to which I agreed. After holding to speak with her supervisor, she read me the terms of forbearance, which I learned centered around payment being a financial hardship. ( Recall how I told the representative I do not have a problem paying the amount. ) I had also asked beforehand if forbearance has an effect on my credit and if it would effect my eligibility for PSLF. She said no. When she asked if I agree to the terms, I said, " No. '' I then said I have a question. I asked if I pay the amount, the issue would clear when the payment processed she said yes it would. So I said I would just pay the amount. I also realize now that I probably wouldn't have had to pay the amount listed, since it 1 ) did not line up with my repayment terms and 2 ) was listed as No Payment Due. However, after ending the call, I submitted payment for the {$440.00} because I take my debt seriously and overpay my minimums. I am reporting this to the CFPB to show that Navient recommended forbearance to me when it was not appropriate for my situation.
Company Response:
State: NY
Zip: 12208
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Threatened to contact someone or share information improperly
Subissue: Contacted you after you asked them to stop
Consumer Complaint: This person keeps calling me at work her name is XXXX. She says that I co-sign for a somebody student loan of ( {$50000.00} ). The person 's name is XXXX but I don't remember the last name. She only has my name and keeps asking for my dob which I refused. I don't own any student debt and I have never co-signed for anybody for anything. I keep telling her it is not me and she keeps calling me and harassing me even when I keep telling her not to call me. She keeps leaving me messages in my voice mail at work.
Company Response:
State: FL
Zip: 34983
Submitted Via: Web
Date Sent: 2020-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I emailed navient student loan servicer about the 25 year forgiveness plan. They sent an email back saying I have only made one qualifying payment towards that plan. It clearly shows in my loan tractions I'm on auto billing and have at least made 10 payments. The navient servicer has mislead me with false info and false transactions. I'm now more than confused if I will ever pay off my student loan debt or have it forgiven even if I've made timely payments. I'm told differently my different agents all the time and given misinformation! This navient place needs to be held accountable.
Company Response:
State: MN
Zip: 55113
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I have student loans through Navient with approximately {$3600.00} remaining. I currently work at a XXXX that has a loan forgiveness program and my employer directly sends $ XXXX/year to Navient and in return I work for a year each $ XXXX they send on my behalf. This occurred twice. The first year I never received a bill from Navient as the $ XXXX covered my typical $ XXXX/mo statement throughout the year. The second year I began receiving statements before reaching the next year mark of payment from my employer. I honestly missed the first statement as I wasn't looking for one since I did not receive one the previous year. I did see a second one that came and I immediately called Navient to inquire about the status of my loan as I thought this was a clerical error. I spoke to a young lady who could not tell me why I was receiving a bill this year and I did not the previous year. She stated she would launch an internal investigation into this and I would receive a report on their findings. I thoroughly questioned her on their credit reporting terms and she informed me that Navient does not report until the account is 90 days late and assured me that I was " well within that window ''. Approximately one month later I noticed that I did not receive the report I was promised. I called Navient and spoke to a lady that informed me that my account was reported that very morning to the credit bureaus. I asked to speak to a supervisor and she informed me that I did not receive a report because " a box wasn't checked ''. I told her that I could pay now and that was never the problem. My only problem was I honestly thought it was a clerical error. She offered a forbearance and I informed her I was never offered that the first time I called and I wish I would have been because I would have done that so that my account would not have hit the 90 day late period. The supervisor was surprised I was not offered this option and agreed that the previous representative I spoke with could benefit from some additional guidance/training. She encouraged me to dispute the reporting and I later did so. I sent a my credit report showing late payment and a very detailed letter explaining what occurred. I was denied the removal of late payment from all the credit bureaus. I feel had I been given accurate information from the first call I made then this never would have occurred. I never attempted to dodge this responsibility and I contacted Navient numerous times throughout this process. My account with Navient is up to date and there is honestly not one single late payment on my entire 7 year credit report other than this one. Navient misled me me from the very first call and I wasn't offered the services that would have given me protection to avoid this very large error. I do not have anything in writing where they admit fault but they did record each call that I made and on XX/XX/XXXX is when I was finally offered what I should have been offered on the first call.
Company Response:
State: LA
Zip: 70592
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-28
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I am enrolled at XXXX and XXXX XXXX XXXX in XXXX, IL as of XX/XX/2020. Navient refused to place my loans in an in-school deferment even though I meet all of the requirements and I am taking the amount of classes needed to qualify for an in school deferment.
Company Response:
State: IL
Zip: 62025
Submitted Via: Web
Date Sent: 2020-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-28
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: Naviant had made me a promise that if I took on my old load ,25 years old that they would consolidate all of my loans so that I may attend school. Thus in hopes of seeking a re-education I signed for a loan of witch i received not a dollar but took on a maxed out student loan for witch i received no even a dollar. The original loan that shows maxed out on my credit is more than 25 years old and was sold to me on a lie in the first place.
Company Response:
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2020-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A