Date Received: 2020-04-21
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I started a loan in 2005 to get into school for $ XXXX and its now $ XXXX. Ive paid the bill for years and they still wont lower my interest rate. I had a rough time getting my career going after school but Ive been a good borrower for the most part.
Company Response:
State: CA
Zip: 91206
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/2020 I received an email from my student loan servicer, Navient, titled " Coronavirus Update ''. It directed me to a COVID19 Information page on Navient 's website which stated that, " as part of the new Federal legislation passed on Friday, XX/XX/2020, we have suspended payments and interest accrual on all U.S. Department of Education owned loans until XX/XX/2020. Navient has sent notification in writing to all eligible borrowers. You can always check your loan status by logging into your account. '' Today, XX/XX/2020, I logged into my account to check the status of my loans. They are still in repayment and accruing interest. In fact, on XX/XX/2020, they sent me an email, reminding me to make my XXXX loan payment, which I did.
Company Response:
State: WA
Zip: 98466
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am a XXXX for XXXX XXXX member, who partners with XXXX. As an XXXX member, I am entitled to two years of forbearance for my student loans. I originally sent a forbearance request through XXXX in the fall of XXXX. I was not informed this forbearance request was not received by Navient. In XX/XX/XXXX, they started adding delinquency charges to my account. Absolutely no attempt of contacting me directly regarding the payment of my loans was attempted. During the time these delinquency charges were being added to my account, I was not checking my loans because I was under the impression they were in forbearance. When I learned of this issue in XX/XX/XXXX, after receiving notification that my now horrible credit ( credit I believed to be quite good in the 700s was now in the 400s ) disqualified me from an apartment. I immediately contact XXXX and Navient about the issue, which allowed my forbearance to start for the second year. I was instructed by two different Navient employees that with evidence from XXXX and a formal inquiry, I would be able to remove the delinquency charges and fix my credit score. Then I received notification it would not happen. I reached back out to Navient in XX/XX/XXXX. The person I spoke with informed me that there was a mistake in the filing of my request and a blanket response was sent out. He told me they probably did not look close enough at my case and he would resubmit my inquiry, ensuring me this time it would be fixed because of the way he formatted the request and to hold tight for a few months while I waited for a response. On XX/XX/XXXX I contacted Navient again. The person I spoke with was disrespectful, awful, and plain rude. He informed me I had been lied to back in XXXX and the status to my inquiry was denied. I asked him why I never received notification of this decision and was told " oh yeah, it says you a message was not sent to you about this. Sorry. '' After additional rude, hurtful responses from this employee ( who I was only told would have a 'talking to ' about his behavior on the phone ), I was transferred to the supervisor. Then I was told that with her " deepest apologies '' I had been given misinformation, misguided, and lied to by the previous Navient employees I had been speaking with for the past 6 months. She informed me that actually the " type '' of forbearance I was under was the rare kind that would not allow retroactive fixes to credit reports and that she would make sure to check-in with her employees so they know that moving forward. She told me there was absolutely nothing could be done despite the fact that I had proof I was truly in a forbearance program for the entire time they were reporting my loan accounts as delinquent. Navient has been absolutely awful about communicating SERIOUS issues with people 's accounts. If Navient had been a more caring, responsive group of people, perhaps I would have had an email about dangers to my account so I could have addressed them sooner. Perhaps if decent people worked there and genuinely cared about helping people, I would not have been lied to for 6 months. Now I am convinced that I should just call daily in order to get ahold of someone who might tell me the truth and fix my credit score. It's amazing they can destroy a credit score in 6 months, take 6 months pretending to " help '' by lying to the constituent, and then in 6 minutes inform you they did not send update messages, you have been lied to, and nothing more could be done. What an AWFUL company thus far.
Company Response:
State: CO
Zip: 808XX
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Company - NAVIENT Last payment made {$1200.00} ( Settled amount ) - XX/XX/2018 Navient is still reporting a high balance amount - {$5000.00} NAVIENT Continues to report my account as delinquent even after the loan has been settled to {$1200.00} and paid in full 2018.
Company Response:
State: CA
Zip: 93065
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: To Whom It May Concern, I am writing to find out who I should contact regarding the mishandling of my guaranteed student loan by several lenders including Navient and currently XXXX. I am a XXXX XXXX who has worked for the same public school district since full time since XXXX of XXXX. I have consolidated loans and have been on an IBR plan since XXXX. My first complaint is that Sallie Mae ( that later became Navient ) never informed me of the PSLF. It began in XXXX, and I was never told. It was at my own request that my loans were consolidated and that I chose the IBR plan. It was not motivated by the terms of the PSLF since that was kept from me. If I was informed at the time, I would have taken full advantage, as I have been a struggling XXXX XXXX of a XXXX child since XXXX, who fled a home of XXXX XXXX. For many years I would have qualified for a {$0.00} payment! Those {$0.00} payments would have been qualifying payments under the terms. I would have already met the terms of complete forgiveness years ago had I been informed. I feel this was a deceitful act perpetrated on purpose. I had informed my lender often that I was aware of the Teacher Loan Forgiveness but was told I did not qualify because I was a XXXX XXXX Never once was I told that even though I didnt qualify as a teacher, I would most definitely qualify as a public servant. I have since looked at all my old emails and never found one email informing me, from my lender, about this loan forgiveness. I do see that an email was sent out by student loans.gov on XXXX XXXX, regarding verifying my eligibility for loan forgiveness. I did not see this at the time, but even the federal government was prompted to disclose this information based on my IBR enrollment status. I just happened to discover on my own about this program a few years back when researching tirelessly. I informed Navient of my discovery and they told me that they would continue to be my servicer, and yes I would qualify. The relief I felt hearing this was beyond words. Navient, however, did not tell me that once I became part of the PSLF program, that my lender would change automatically to XXXX. I believe that is why they didnt disclose this. I initially thought XXXX XXXX based on the name ) was the Federal government. I am certain this misconception is common. This lender was quick to take over the loan on XX/XX/XXXX and collect payments starting on XX/XX/XXXX, but up until a few days ago, could not verify one qualifying IBR payment. I called over and over asking for written correspondence but they never would fulfill my request. I got inaccurate and contradicting information. It was only on the evening of XX/XX/XXXX that I got notification via email. The notification indicated that Ive made 20 qualifying payments which is incorrect and unacceptable. I have written to my local Assemblyman XXXX XXXX and recently in contact with Congresswoman XXXX XXXX office prior to the COVID outbreak about a few issues including this one. They were in the process of helping me reach the proper officials. Before the epidemic hit I was working 12 hour days for years. I have essentially become an indentured public servant with the goal of becoming free of an insurmountable financial burden of a {$61000.00} plus XXXX and growing ) student loan! A loan where I can never touch the principle and the balance only accrues more interest. I would have sought out higher paying employment in the private sector but because of this program, I felt it was in my best interest to fulfill the qualifying 120 payments working as a public servant. This program was designed especially for people in my situation. I filed bankruptcy in XXXX, but could not discharge this debt. I have no money to buy a home and have been living paycheck to paycheck. I live in a one bedroom apartment where my son sleeps in the living room. Now, even worse, half my income is gone because normally I work for an afterschool program and they have shut down. I am considered an XXXX XXXX for this position, as I receive a 1099. I will unlikely qualify for unemployment and am currently in a scary financial situation. I must have legal protection and recourse for all of the misinformation and misguidance. I know that class actions have been filed against these loan agencies for doing what I can only assume is a willful intentional act. Who can I report this to and what is the remedy? I feel that I should get credit retroactively, beginning at the date this PSLF became available, since I would have agreed to the terms. I would have already fulfilled the 120 payment obligation in XXXX. If it was just incompetence on the part of the lender I should still qualify. Incompetence of the lender should not penalize the borrower. The public needs to be protected from self interested entities like loan service profiteers. I am a public servant and have served my community for 15 years. I deserve to be granted this loan forgiveness and to be treated with basic decency. Thank you very much. I look forward to hearing back soon.
Company Response:
State: NY
Zip: 10954
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: On XX/XX/XXXX I took a Parent Plus loan for my daughter to attend college. I borrowed {$21000.00} I have paid back {$31000.00} over 20 years, which is 50 % more than I borrowed. During the course of the loan I had to get forbearance and deferment due to lack of work and reduced wages. When I called to discuss this they did not disclose the amount of interest that would accumulate over the course of the loan. I am now retired and living on social security which makes it difficult to make the large payments they are requesting. Today the balance of this loan is {$61000.00} not being paid off until XX/XX/XXXX paying back a total of {$100000.00}. It does not seem practical that I should have to pay back 5 times the amount of the loan. I feel that I have satisfied my debt. I think they should forgive the balance of the loan.
Company Response:
State: PA
Zip: 163XX
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My credit report shows Navient accounts XXXX & XXXX were reported 90 days late on XX/XX/XXXX and 120 days late on XX/XX/XXXX. Both of these trade lines are wrongfully negatively impacting my credit rating and as a result I have been denied credit and/or extended credit at a higher interest rate that I would have had these trade lines been correctly reported. The attached transcript ( XXXX Transcript ) clearly states that my XXXX degree was awarded on XX/XX/XXXX. According to StudentAid.Gov, an official website of the U.S. Government ; " Direct Subsidized Loans and Direct Unsubsidized Loans have a six-month grace period before payments are due ''. It also states " if you received a PLUS loan as a XXXX or XXXX student, youll automatically get a six-month deferment after you graduate, leave school, or drop below half-time enrollment. No payments are required during this six-month deferment period '' ( see highlighted section on page 3 of attached Student Loan Repayment _ Forebearance Period.pdf ) My graduation date was XX/XX/XXXX ( see highlighted section of XXXX Transcript.pdf ) therefore my XXXX student loans were under a six-month grace period and would not have been due for repayment until XX/XX/XXXX. Navient has incorrectly reported these two trade lines as late. Per the Fair Credit Reporting Act ( FCRA ) I have the right to dispute incomplete or inaccurate information ; Inaccurate information must be corrected or deleted within 30 days ; and I may seek damages from credit reporting data furnishers for FCRA violations. I have disputed these negative entries in the past but Navient came back and said they were correct. Based on the information/documentation provided these are clearly not correct ; therefore I demand that these two incorrect trade lines be removed from my credit report immediately.
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-18
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: XXXX XXXX student with federal Loans are to be forgiven mine werent they wont tell me anything they told to consolidate so I can apply for loan forgiveness I have so much interest that more my loan XXXX XXXX students will get all federal loans forgiven they have closed filed for bankruptcy the school did but navient has not complied with loan forgiveness even on my consolidation listed a different school
Company Response:
State: CA
Zip: 92404
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-17
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: It was recently announced on the news that all students who attended the now-defunct for-profit XXXX XXXX school should have their loans completely forgiven. But Navient keeps insisting that I continue to make payments despite this announcement by the U.S. regulatory settlement. My name is XXXX XXXX and I am a victim of the predatory loans acquired from attending the deceptive school XXXX XXXX. Please contact me at XXXX and email : XXXX, to help me settle this matter.
Company Response:
State: CA
Zip: 91406
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-17
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: XX/XX/2006 {$10000.00} Th account is closed and was charged off over 14 years ago. Went to third party collections profit and loss-write off
Company Response:
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2020-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A