Date Received: 2021-01-05
Issue: Incorrect information on your report
Subissue: Information is incorrect
Consumer Complaint: XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX Tel/fax : XXXX Email : XXXX XXXX : Navient XXXX XXXX XXXX XXXX, PA XXXX Tel : XXXX / Fax : XXXX My Navient Federal Student Loan Acc't # XXXX On XX/XX/XXXX U.S. Congress decreed that federal student loans be subject to interest freeze and repayment forbearance until XX/XX/XXXX, but Navient is unlawfully reporting on my credit reports that I'm delinquent in repayments ; Tell Navient to cease such unlawful reporting and confirm by letter to me.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: There is no way that these companies investigated this student loan. The same information continues to report on my credit. I honestly don't believe I was late and I don't agree with the total balance that they are reporting on my credit. It continues to report several inaccuracies among the 3 credit reporting agencies from the last student loan company. How is that possible? For example, Each bureau reports that I was late on a different date Also, Hows it possible that youve reported me 90 days late with no late payments prior to that? Wasn't Navient sued by Cfpb before for not applying payments to consumers accounts correctly?
Company Response:
State: MA
Zip: 02125
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-05
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I'm currently unemployed and have several student loans outstanding. I applied for an income based student loan plan XX/XX/XXXX. Navient refuses to reduce my student loan appropriately. They have information on my income from both the unemployment office and my latest tax return. I have talked to them on several occasions and sent them the following information based on these conversations : XX/XX/XXXX Original application XX/XX/XXXX Deposits and transactions from XXXX XXXX XXXX unemployment account XX/XX/XXXX Unemployment insurance payments from the State of Arizona XX/XX/XXXX Unemployment insurance payments from the State of Arizona including deductions for XX/XX/XXXX ( which shows XXXX taxes deducted ) XX/XX/XXXX Letter stating that my income is now XXXX ( My unemployment benefits ran out ) XX/XX/XXXX PEUC Unemployment letter from the State of Arizona and a letter stating that these benefits are taxable. However, they say that because the unemployment information does not state if it is taxable or non-taxable they can not put me on this plan. I have told them that the income is taxable but apparently that is not enough for them. When I didn't have income and my benefits ran out, it appears that they conveniently never received this form. Honestly, I believe they are scamming millions of people right now. This is there way to keep from putting people on these plans and being able to charge additional interest and late fees. Please help me and find a way to get on this plan and keep this from ever happening again. Thanks.
Company Response:
State: AZ
Zip: 85203
Submitted Via: Web
Date Sent: 2021-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I changed banks in XXXX and changed my auto pay accounts with navient for all my loans federal and private to my new bank account. I have dealt with all levels from managers down since XX/XX/XXXX trying to ensure my auto pay is correctly set up and billing appropriately. Since XX/XX/XXXX, myself and parents have been receiving phone calls saying my payments are late when navient has not dispersed the funds properly across all loans and drawn a line in the sand between federal and private loanz. I have spoken to managers from both branches of navient repeatedly and been assured that the problem was on their end and has been resolved. I received a call again today claiming my loans are late. The past 2 calls, since they call during the day when I'm at work, I have asked to have a manager level call me that can handle both federal and private to resolve this situation. I still have not received this call. I am baffled at the inability of a lender of this size to continuously fumble a simple auto pay transaction, and routinely harass a borrower that has continuously tried to amend the situation by assisting every time I am called. I am not comfortable providing these callers with my banking information any longer as they are clearly not qualified to use the information in an appropriate manner. As a customer of navient, am I expected to be ok with continued harassment and possible bad credit reporting when all I have been trying to do is pay my loans and set up my accounts to be auto debited so I have no worries? My last discussion with a manager from the federal side on XX/XX/XXXX resulted in navient admitting again that the problem was on their end entirely but I should place my loans in deferment and just deal with the fees and compounded interest. How can a company operate this way?
Company Response:
State: PA
Zip: 19010
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This company keeps billing me and then improperly applying my payments to the loan ( in different ways XXXX so that they can charge me late fees and ask me if I want a forebearance. They answer is " NO! '' I have income based payment set up and I'm trying to pay off my loan. They are conducting predatory lending practices. I have been trying to make regular payments but each month there is a problem with Navient. They do not apply the payments properly to the loan and then they charge me late fees. When I've tried to pay old late fees, of which I believe have been charged improperly, they took the late payment and applied it to interest and not the late payment ( which they billed me for ). When I called to complain they agreed to refund me the money I sent in to pay the late payment. They then refunded the money and sent me another bill claiming I didn't pay last month 's bill and charged me more late fees. I'm on the phone with then now and they are looking into the most recent issue. They see that I made a regular payment last month but they screwed around with where they allocated the money so that it was not applied properly and now I have more fees. They are telling me they are going to fix it but this issue occurs every month. Every month, they send me a bill, I pay it in full, then they apply it in a way other than how they billed me. Then I get changed late fees and offer me forebearance. his is all a trick to prevent me from paying off this loan and to extract more fees and interest from me. I need this situation with this company handled permanently. I did not agree to have my loans sent to this company. I need to the contact information to an agency or law firm who will investigate this issue in earnest. I'm not going to call these people to complain and fix the issue every month. I want this investigated and fixed or I'm going to take this even further.
Company Response:
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: There is no way that these companies investigated this student loan. The same information continues to report on my credit. I honestly don't believe I was late and I don't agree with the total balance that they are reporting on my credit. It continues to report several inaccuracies among the 3 credit reporting agencies from the last student loan company. How is that possible? For example, Each bureau reports that I was late on a different date Also, Hows it possible that youve reported me 90 days late with no late payments prior to that? Wasn't Navient sued by Cfpb before for not applying payments to consumers accounts correctly?
Company Response:
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX I signed onto my XXXX XXXX Account and discovered a new loan past due added. Which stated Navient for XXXX on an original loan amount of XXXX. Some date of XXXX do not remember exactly Transunion dispute can provided. I disputed through Transunion dispute '' this is not my account ''. I was contacted by a person from Navient after 3 disputes sent, they stated ohhh it is actually XXXX. I asked, I do not remember this loan can you send me a copy of the original loan? Yes, but your delinquent have to deal with XXXX sent paperwork from them, made agreement XXXX dollars a month then was transferred to XXXX account. Spoke with them today ok can put in forbearance. Once again asked about original loan information, was told to call XXXX all the information they have is it was due to start for payment on XX/XX/XXXX. I still do not know original loan date. I still do not know why If this loan was due to start in XX/XX/XXXX at the amount of XXXX. I was not contacted or have had no more info on this loan, until I find it reported on my credit report in XX/XX/XXXX at almost triple the amount of original loan. What is worse is it is now XXXX XXXX, XXXX and the amount is XXXX now over triple the amount. All anyone want to provide is well you owe this lets settle this then pass it on. No one wants to explain why this loan comes out of nowhere years later at extraordinary amounts, you are past due. I feel this is very unfair lending practices where you have no chance to catch it while the loan is still at minimal to pay. After multiple calls from both I and My daughter we still have gotten nowhere and just get sent in circles. I can assume if XXXX is correct then it was a loan for my daughter and we owe it but if due in XX/XX/XXXX and original date was before she even started school then we do not. Also under fair practice then something should have been sent prior to be able to pay the loan at a reasonable time before all this interest and late charges .Also, some loans have already been paid off and I do not have records from XXXX to check if this has already been paid my bank has been bought out twice do they keep micro records?
Company Response:
State: VA
Zip: 243XX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Navient have taken thousands of dollars from my income tax at least for four years straight and they are still saying that I owe over {$6000.00} which should have been paid. I am in the forbearance program but I am tired of getting statements each month and at the end of XXXX time to redo over. I got out of school because my mother had XXXX and they were supposed to have worked with me and not charge me anymore payments. However, that didn't work and this have been over 12 years now. I want to know why am I still be charged for payments when it was stated paid in full after they took out for income tax. This has been over 9 years.
Company Response:
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: These credit inquiries are unauthorized and need to be removed from my credit report immediately.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have been a customer with Navient ( previously Sallie Mae ) throughout my XXXX and XXXX programs. In XXXX, I was able to pay off in full several of my private student loans and moved all of my federal student loans to another loan servicer. This left me with three private loans at Navient. My monthly payments to Navient are close to $ XXXX {$1500.00} a month, sometimes I can only come up with the payments for two of the loans and the third, highest of them, is a struggle. When I know that I won't be able to pay that month, I will call Navient customer service to talk to them and they have historically ALWAYS said the same thing, that I must let the account go into default before they can put me on any kind of plan ( usually retroactive forbearance ). In XX/XX/XXXX, I was struggling to come up with the highest loan payment due to supporting my mother after a XXXX XXXX, as well as a custody battle for my XXXX. I spoke to a customer service representative at Navient who advised to let my loan default and then call back. I called back after 40 days late to see if they could get me caught up and they said that if I still couldn't pay anything to get on the plan, I should call before the end of the month so that there wouldn't be anything reporting to the credit bureau. On XX/XX/XXXX, I called and paid {$680.00} ( {$560.00} went to interest and {$110.00} went to 'fees ' ) and set up an auto-debit. The customer service representative I spoke with informed me that the late was not reported to the credit bureau. Since then, I have been paying on time on all private loans with Navient with the exception of two approved 30-day " DISASTER-RELATED FORBEARANCE '' requests in XXXX and XXXX because my husband has been out of work due to the pandemic since XXXX. I support a family of XXXX ( myself, husband, XXXX kids and my XXXX mother ) and do my best to prioritize these payments and communicate with Navient as well as follow the advice they provide. I started to monitor my credit score and saw that it was severely effected by a XX/XX/XXXX late reporting at all credit bureaus, which I was told on multiple occasions hadn't happened and wouldn't happen. When I called Navient and asked that this be corrected, the customer service representative advised me that they can't do that and that I was given misinformation by both previous cust service reps. Over the decade of working with Sallie Mae/Navient - I have gotten " misinformation '' many times and it has been devastating to my finances and ultimately the quality of life of myself and my family. I owe over $ XXXX to Navient and my original loans were under $ XXXX, so they are making a lot of money on my payments, I feel that the misinformation provided repeatedly ( I was told the same thing in XX/XX/XXXX - the loan " had to '' default before they would allow me a forbearance to catch up, reporting on my credit as 90 days late ) is intentional and vague so that they can continue to profit, compounding interest into the principle. I've attached statements and letters to verify dates and acc, but as all the ( mis ) direction and guidance was via phone, only Navient would have those recordings.
Company Response:
State: CA
Zip: 90034
Submitted Via: Web
Date Sent: 2021-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A