Date Received: 2021-01-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: A Sallie Mae Account Manager stated Make a payment of {$50.00} on XX/XX/XXXX & my account will be in forbearance until my next due date XX/XX/XXXX. You will not receive a negative report on your credit score if paid before the XXXX. I made the payment & still got a negative mark on my credit score. I did what was requested, I spoke of my concern about credit score & they made a negative report anyway. Also as of today Navient made a negative credit report although payment, interest & fees are to be waived until XX/XX/XXXX.
Company Response:
State: MO
Zip: 63114
Submitted Via: Web
Date Sent: 2021-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: CFPB, Navient is stating that I have a payment due for XX/XX/2021even though the forbearance has been extended through XX/XX/2021. " Secretary DeVos Extends Student Loan Forbearance Period Through XX/XX/2021, in Response to COVID-19 National Emergency ''
Company Response:
State: NJ
Zip: 07026
Submitted Via: Web
Date Sent: 2021-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loan provider serviced my federally-backed student loans. This student loan provider is Navient. There are a number of issues with the company which reek of corruption to say the least, but the most prevalent issue I have is this. My federal student loans ( not private loans ), should have been covered under the CARES Act provisions that are still effective. As you know, the provisions set forth to protect student loan holders during this international COVID crisis included the interest rate to be set to 0 %, and current forbearance, and a stop on any wage garnishments on any current loans. Despite these provisions, Navient continued to harass, threaten, and bully as they so often do. In fact these same federal student loans were just recently sent to collections, XXXX, who now threaten legal action against me. On a phone call to this agency, the representative on the line admitted to knowledge of the Cares Act and tried to explain the fact that these alleged loans were now owned by them, that the Cares Act and the provisions set by the government do not apply. I reiterated the fact that these loans never should even have gone into default ( just this past week ) in the first place due to the fact that the Cares Act protection provisions are still in place. This behavior is illegal. Not only are the over-inflated price-gouging actions taken by Navient outlandish, they decided to ignore the provisions set by XXXX outlining protection to student borrowers such as myself during this time. Now, this collection agency is no longer involved with the student loan policies ( according to them ), and thus these rules do not apply, according to them. Navient 's behavior is scandalous, to say the least, and this is in direct violation of the protection provided to student loan holders such as myself during a pandemic, nonetheless, the worst I've seen yet.
Company Response:
State: SC
Zip: 29577
Submitted Via: Web
Date Sent: 2021-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: There is incorrect information from Navient that has been reported to the 3 credit bureaus. I have made 100 % of the payments on time when my account was not in deferment or forbearance. However, it is being reported that my worst payment status has been 120-149 days late. This is incorrect and the reporting needs to be updated and corrected.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XX/XX/XXXX, I had begun what was suppose to be my last semester in graduate school. The only thing I had left to do was defend my thesis. After several weeks of trying to get in contact with my thesis chair, 1 week after the add and drop period had closed, he finally email me back. Without adequate time for me to make adjustments, he informed me that he was too busy to continue to chair my thesis. I was dropped from my course and had to sit out due to the add and drop period closing 1 week prior. According to the supervisor at the registras office, when they sent the report to the national clearing house to verify student status, I was reported as not enrolled. This started a domino effect. Over the course of the next several months, because I was not enrolled in school, my loans came due immediate, which I was not Informed and did not have access to the school email any longer. I was received a 30 day credit mark and 60 day credit mark for failure to pay. Fast forward to know, this has cause a huge burden on my credit score which is hindering me from getting a home loan. I would have never know these payments were late and the root cause of the late payments if I was not looking to purchase my first home. After speaking with the advocate for department of education, she informed me if XXXX XXXX XXXX XXXX could change me to at least a part time student for that semester being I was dropped by default and I was not even given adequate time to adjust or I could have changed from thesis to non thesis and picked up the addition course needed for graduation that semester and graduated on time. I spoke with the supervisor in at the registras office. She confirmed I was initially enrolled in at least part time before being dropped by my professor at the time for something that was out of my control. She was not sure if she could change the me to at least part time for spring of XX/XX/XXXX, which is what the representative from department of education stated she needed done in order to correct the reporting on her end. She stated she would get back with me in a couple days. It had been a couple months now, she is not responding to any of my emails nor calls. Back in XX/XX/XXXXwhen this first happened, I had the local news involved. They were about to pick up the story but ran into a road block when XXXX XXXX XXXX XXXX would not give them information about the case. At that point they wanted me to get a lawyer to avoid Any potential lawsuits. At the time I did not have time, being I had already moved on to another state, nor the funds to afford an attorney. This has caused me 1.5 years of lost time, money as well as denial of a Mortage.
Company Response:
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2021-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I applied for the student loan forgiveness due to the school I went to was not accredited and I was not able to obtain a job.This school also closed down I was not able to obtain my transcripts so I can go to school again.I reached out to the they told me to teach out to the Department of Education so I did.The department of education told me to reach out to them they can help me with this issue.I was advised today by Navient I have to reach out to the department of education again.Why should I pay for a loan for a school that was not accredited and I'm not even able to get my transcripts because the school closed down.
Company Response:
State: FL
Zip: 33054
Submitted Via: Web
Date Sent: 2021-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I sent in my IBR annual recertification application with Navient several months ago. A couple of months ago I got a call saying my loan was overdue, because it turns out they had not processed my application. Eventually, after talking to multiple Navient representatives on the phone and hearing several excuses as to why my application had not yet been approved, I had someone tell me that my application had been denied because it lacked a signature, but upon reviewing my application admitted my signature was there, apologized for their error and assured me that my application would be approved, as I had all the necessary documentation I needed. Navient still has not approved and is seeming to refuse to process my application. Their delay is increasing my student loan amount and having other nontrivial financial impacts. I do not know how it is ethical or legal for this company to engage in lending practices that involve delaying processing, either through bad faith or incompetence, to increase their profit and harm customers. Again, it has been many months and they are still not acting after repeated requests. This is not the first year this has happened. This seems to be a regular Navient business practice.
Company Response:
State: AK
Zip: 995XX
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX I made a {$15000.00} payment and specified it was to go towards loan XXXX. I was notified several days later it was declined due to " invalid account number '' for the XXXX account. On XXXX I made a {$15000.00} payment again that was accepted using same account number for the XXXX account and specified it was for loan XXXX. This was applied incorrectly. and Navient split my payment from XXXX into {$6400.00} for loan XXXX and {$8500.00} for loan XXXX. Never did I give that direction. On XXXX I made another {$15000.00} payment using XXXX account and it was accepted. I specified each and every time that the payments were to credited towards loan XXXX, do not break apart, in half or otherwise. This seemed to have been made correctly. In order to pay off loan XXXX, on XXXX I looked up the payoff amount and was shown a balance of {$190.00} was due. Using my XXXX XXXX account ( which I have had and used before for at least 10 years XXXX, I made the final {$190.00} payment. Again, I was told the payment was declined due to " invalid account number ''. So, I went back online, looked at the balance due which was now {$190.00} and again made a payment again towards loan XXXX that was now applied incorrectly, when Navient split the payment again, applying only {$95.00} to the XXXX loan and putting {$98.00} toward loan XXXX. Today is XX/XX/XXXX and I am told within 3-4 days the loan will be applied correctly and a letter will go out within 20 days confirming loan XXXX is paid off. The same information I was given on XXXX and it was never done, with my payments broken apart to make sure both loans stay active despite my explicit direction and attempt to pay off one of the loans.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My credit is constantly getting ruined by navient. Ive made two complaints against them And theyre stating theyre not reporting information to the credit bureau when my credit score just dropped another 59 points on XX/XX/XXXX. Theyre reporting changes on loans that are incorrect. There should be no changes reported because theyre protected by the cares act and the amount reporting is incorrect.
Company Response:
State: CA
Zip: 91104
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I got XXXX XXXX loans with XXXX XXXX, after a couple of years my loans were taken over by Navient. I have been paying on my loans every month even after the Cares Act was enacted in XXXX. Apparently out of {$1.00} TRILLION of student loan debt my loans don't qualify for the stimulus.
Company Response:
State: WA
Zip: 982XX
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A