Date Received: 2021-02-11
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Navient Account XXXX has been charged off for more than 7 years and should be removed off my credit report.
Company Response:
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: During the time period of XXXX, at age XXXX, I took out a private educational loan from Sallie Mae, which is now Navient. The original amount borrowed was {$16000.00}. I used this money for various educational expenses on my way to earning an XXXX XXXX XXXX from XXXX XXXX XXXX, a XXXX XXXX XXXX from the University XXXX XXXX at XXXX, as well as a XXXX XXXX XXXX from the University XXXX XXXX at XXXX. With my continuing education, my financial aid added up quickly. While I was attending school and in various forms of repayment status, Navient made it very difficult to work out a solution to my repayment needs. Early in the process, the customer service department at Navient continued to have me file deferments and forbearances, only to sink myself deeper in debt with no real relief in sight. At no point did any representative suggest programs or repayment options for public servant positions ( XXXX ). After years of payments, they allowed me to create a situation where the minimum monthly payments no longer covered the interest and service fees that were being added on monthly. I feel that I was purposely misguided at a profit to them. As I graduated college and began working as a XXXX, Navient never once guided me toward XXXX loan forgiveness plans or public servant aid that were available. They never suggested any plan to where I was on the road to consecutive payment forgiveness or a process to reduce my overall financial aid debt. Due to their negligence and misleading endeavors, the original loan amount of {$16000.00} had ballooned out of control to nearly {$36000.00}. Interestingly enough, this outrageous amount was the result of their qualified advice. In 2016, due to the death of my parents, I inherited an amount of money that would allow myself to get my finances in order so that I could be debt free. When I called to try and settle my account, no one at Navient would allow me to do so. The creditors were rude and told me they do not settle loans of my amount or of my type of loan. After getting forwarded to different managers and specialists, over a number of frustrating weeks, I was sent to a group that even told me settling for a one time, lump sum payment of {$25000.00} would not get my debt resolved. At that point, I was told that I could pay that amount toward my debt and move back to fixed monthly payments. Again, it was never suggested or advised by anyone that I should enter a plan so that the debts could be forgiven due to consecutive years of payments or because of my employment as an XXXX. Finally, they called me back with a settlement offer of {$31000.00} ( roughly 85 % of my overall debt ). They told me that this had to be paid in one lump sum and was non-negotiable. The way the interest was accumulating monthly, Navient representatives made this seem like it was the best course of action. Quite possibly the only course. So, reluctantly, I paid them a full, one time payment of {$31000.00} because they advised that this was the only way to keep interest from accruing and furthering injuring my credit. May I reiterate, there was no mentioning of the various plans of assistance available to me. In light of recent issues where Navient has been viewed as doing wrong to borrowers, I am hoping to have this amount paid back to me by Navient for their misguided & corrupt practices that went on for years. At the least, I would like the information to existing class action cases involving Navient 's ineptitude.
Company Response:
State: TX
Zip: 757XX
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I recently went to get my taxes done. While sitting with my tax specialist she noticed that the interest charged when they sent me my tax forms from Navient was a lot more this year than last. In XXXX on my XXXX form the interest was {$3900.00}. That was the amount for the full year. I paid off my Navient XXXX loan XX/XX/XXXX and my XXXX XXXX statement reflected interest was {$5700.00}. My tax specialist felt this was odd, as I paid the loan off within the first 3 months of the year compared to last years 12 month interest quote and recommend I look into it. Also it doesnt help Navient is under a class action law suit already for matter similar/same as this.
Company Response:
State: OH
Zip: 45224
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This is my second attempt with CFPB for issues with Navient. My student loan payments were increased when my loan was transferred from Sallie Mae to Navient. I complained on multiple occasions, but have not been able to get Navient to talk to me, they just laugh it away, literally. When CFPB contacted them on my behalf, they simply say they don't know me ... I pay them every month. REALLY!! you take my money every month and still say you don't me.
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I've been making extra payments every month, intended to be placed against the principle owed.
Company Response:
State: NV
Zip: 89074
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/2020, I sold my house to move with my job and paid-off student loans with Navient in the amount of {$34000.00}. Consequently, I had a pending service connected XXXX claim with the VA. In XX/XX/2020, I was notified by the Veterans Benefit Agency that I was determined 100 % XXXX and XXXX XXXX EFFECTIVE XX/XX/2020. In XXXX, I submitted my XXXX and XXXX XXXX Discharge for my student loans. XXXX determined I was eligible and discharged remaining student loans I had. Subsequently, I learned that any student loan payments I made after that VA determined EFFECTIVE date would be refunded to the person that paid them, which is me. I submitted an inquiry to Navient regarding this process and was greeted with a stout denial, stating " unfortunately, if a loan is paid in full prior to being approved for XXXX Discharge, you are not eligible for a refund of payments. Please understand, Navient must adhere to the guidelines for XXXX discharge as dictated by the U.S. Department of Education. '' I responded to Navient with the exact verbiage stated on the XXXX application, XXXX No. XXXX, that clearly states in " Section XXXX : DISCHARGE PROCESS/ELIGIBILITY REQUIREMENTS/TERMS AND CONDITIONS FOR DISCHARGE - discharge process for veterans who have been determined by the VA to be unemployable due to a service-connected XXXX : ... ... ..Determination of eligibility or ineligibility for discharge. if we determine that you are XXXX and XXXX XXXX, you will be notified that your loans and/or TEACH Grant service obligation has been discharged. The discharge will be reported to nationwide consumer reporting agencies, and ANY LOAN PAYMENTS RECEIVED ON YOUR LOAN ON OR AFTER THE EFFECTIVE DATE OF THE DETERMINATION BY THE VA THAT YOU ARE UNEMPLOYABLE DUE TO A SERVICE-CONNECTED XXXX WILL BE REFUNDED TO THE PERSON WHO MADE THE PAYMENTS. '' XXXX, a customer advocate from Navient, directed me to " Section XXXX : Definitions - A discharge of a loan due to a XXXX and XXXX XXXX cancels your obligation ( and, if applicable, an endorser 's obligation ) to repay the remaining balance on your direct Loan, FFEL, and/or Perkins Loan program loans. '' Clearly, this is a misreading of the process, requirements and terms/conditions for discharge. The XXXX Discharge application, regarding VA determined XXXX, does not state anywhere that if the loan is paid in full there is no refund. In fact, it says the exact opposite. ANY payment made after the VA determined EFFECTIVE date ( XX/XX/2020 ) will be refunded. I have spoken to Navient twice and have received the same response reflecting the XXXX XXXX statement. I inquired to XXXX, the company that administers the XXXX program, and the response from them stated " Thank you for contacting us. Your loan holder will refund any payments made after XX/XX/2020 ''. When I discussed this inquiry with XXXX at Navient, she stated she doesn't care what XXXX said. I have also submitted a complaint to the Ombudsman for Federal Student Aid with this information. There is clearly a misinterpretation of the process or a clear disregard for it. Please review this information. Thank You
Company Response:
State: CO
Zip: 80918
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I borrowed {$10000.00} from Sallie Mae and made {$100.00} payments for approximately 12 years, which i thought repaid the loan as my student loan book was depleted. After sending what i thought was my last payment I received a notice saying due to late payments I owed an additional {$1000.00} and if I didn't send the money I would never be able to get credit as the loan would be classified as in default. I requested on information on which payments were late and how the late fees were calculated - but Sallie Mae never responded so i made the additional 10 payments of approximately {$1000.00}.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2021-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Re : NAVIENT To Whom It May Concern - NAVIENT customer service agents have provided confusing information along with exhibiting unprofessional behavior. The firm 's agents berate me when I ask for information about my three loans. When I ask or suggest I qualify for the Biden White House 's student loan forgiveness, the customer service agents berate me. Since XX/XX/2021, I've been unable to resolve my questions. I only am able to reach automated voice and email messages. I believe I qualify for loan forgiveness, and I do believe NAVIENT is ripping me off. Their refusal to address my concerns is suspect.
Company Response:
State: VA
Zip: 22031
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: In XXXX of XXXX I was contacted by Pioneer Credit Recovery stating that held a student loan in my name but it was in default. They stated that they were handling my account that previously been held by the US department of Education and that the remaining balance was close to {$15000.00}. Within 30 days, without prior notification, nor an opportunity to dispute began garnishing my wages. First and foremost, the biggest issue that I had then and even more now is th reviewing my data report recently at XXXX The Work Numbers website I was able to see that the organization that requested information about my employment information was Sallie Mae, in XXXX of XXXX. I have never had a student loan with Salie Mae or any one else!! I completed my education and received my diploma from XXXX XXXX University in XXXX. Upon requesting documents to support their claim I was sent multiple copies of the same bogus forged and falsified documents that I have never heard of nor seen prior to that day! After requesting any other documentation to support the debt owed, In a nutshell they do not!! Also, I Sallie Mae was never mentioned. Pioneer Credit Recovery Inc seems to believe without doubt that, the debt is legitimate debt. They dont have any official documents to prove that the debt belongs to me They havent proven anything whatsoever but feel that they are within the guidelines of the law!!! Its it is bogus fraudulent Unauthorized documents that someone has falsely obtained and presented as legit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: During the first week of XX/XX/2021, my parents and I have been receiving calls and voice messages from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( that is connected to Navient ) harassing us to force us to pay more for my private student loans, which I have paying for timely every month now for the past three years. They want us to pay a balance due as of XX/XX/2021 in the amount of {$6900.00}, which we can not and would not be able to afford. I have had to deal with the same company before, and I do not wish to talk with them because I do keep up with the full amount due each month for each loan. I am still going to work on getting my loans transferred to another company that will better settle the issue, and I would appreciate that the same aforementioned company not harass us anymore. Thank you.
Company Response:
State: TX
Zip: 78254
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A