Date Received: 2021-02-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: ( 1 ) Is SallieMae Education leads us logo a register logo of SallieMae Mae Bank? ( 2 ) SLM Education Loan Corp is registered to SallieMae Bank correct? ( 3 ) The FFLEP Application and Promissory Note Consolidation dated XX/XX/XXXX has no Lender Website written. ( 4 ) So the Promissory Note was not sent to SallieMae electronically? The Promissory Note is Read Only and can become typed in only in the Lender Website? The WEB means you can only print the document from the WEB and mail in only. SallieMae has showed no evidence that the Note was sent electronically. SallieMae has only showed the document was printed from the company. There has been several articles and cases were SallieMae/Navient typed fake Promissory Notes. Navient you have given no documentation that the Promissory Note was sent electronically. The Higher Education Act requires the lender to keep an electronic record by establishing a third party to verify the signatures like XXXX etc.? The Lender also have to keep record of the student PIN number and secret ID? Navient you have not produced any? The Higher Education Act requires all Promissory Notes to be done in the Lender Website? The website would be displayed in the upper right hand corner so the document would be able to write in a secure manner and the third party signature app. Navient I see none. You can XXXX the form XXXX NO XXXX Exp date XX/XX/XXXX ) ) and print the same form but you can not type in it? Only the lender website can make it type in and their is no lender address on the Promissory Note? That is one way makes your Promissory Note a Fake. The Higher Act requires the Lender addresses? Navient produce the signature verification app?
Company Response:
State: MI
Zip: 48075
Submitted Via: Web
Date Sent: 2021-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XX/XX/2017 Enrolled into a school program. XXXX XXXX XXXX .The student council signed me up for loans I didnt agree on. Once i learned about it I stopped attending altogether believing that would stop the loan however they continue to collect on my behalf.
Company Response:
State: OH
Zip: 45239
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: My mother, an elderly ( XXXX ) XXXX XXXX, was taken advantage of by a former student, facilitated by the predatory lending practices of the lenders, initially to cosign on a XXXX loan with encouragement from the lender and then she was duped into allowing the lender, Navient to make direct withdrawals from her bank account to make payments on the student loan. Navient directly withdrew the payments from my mothers account from XX/XX/XXXX through the end of XXXX. We discovered the withdrawals in XX/XX/XXXX and immediately contacted Navient and insisted that they cease the withdrawals, yet they continued to make withdrawals for two more months. We then entered a stop payment order with my mothers bank yet Navient contested that stop payment order even knowing that they were not authorized to make such withdrawals. Navient engaged in predatory lending practices by directly facilitating the taking advantage of an XXXX XXXX XXXX in order to receive payments on the XXXX loan when it became apparent that the borrower was not willing or could not make payments. Navient admitted to us that it in fact talked with my mother in XX/XX/XXXX at which time Navient laid out the options for her assuming responsibility for the loan payments. In doing so, Navient directly participated in taking advantage of my mothers compromised position. Navient knew that my mother had no familial relationship to the borrower. Instead of encouraging her to assume responsibility for the loan, Navient had the responsibility to explain the borrower 's right to loan forgiveness and to inquire further as to my mothers ability to make that decision to assume payments on the loan. My mother had no legal obligation to assume those loan payments, but Navient willingly accepted those payments despite her position as a XXXX XXXX who lacked the means to make those payments without adversely affecting her own financial condition. Navient failed to exercise due diligence in investigating my mothers capacity to make direct payments on behalf of the borrower. The result was that Navient participated in and facilitated the fraud against her. At the time Navient pressured my mother to assume responsibility for the loan, Navient had written documentation that my mother was living on a fixed income and lacked the means to make the payments without jeopardizing her own financial condition ( copy enclosed ). Navients actions were irresponsible and constituted predatory lending practices. We have reached out directly to Navient, but they refused to come even close to making my mother whole for losses from their wrongful withdrawals for more than 10 years from her account. They offered to return to her only about 20 % of what they took from her. We ask that Navient be ordered to repay my mother all monies that Navient withdrew from her account, with interest.
Company Response:
State: VA
Zip: 22207
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I checked my credit report when purchasing a vehicle, that is when I realized I am a victim of identity theft. I filed a report with the F.T.C and my local police department. I send all documents to the C.R.A and Department of Education/Navient. The Account Opened is Department of Education/Navient Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$11000.00}. The Account Opened is Department of Education/Navient Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$5100.00}. The Account Opened is Department of Education/Navient Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$4500.00}. I have never opened an account with them, I am a victim of identity theft and I need this resolved and removed from my name and credit bureaus.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Navient has incorrectly reported three ( 3 ) 90-day late payments on my credit report during a federally mandated suspension of all student loan repayments. When I contacted them to correct this error in their reporting, they refused to correct it. According to Section 3513 ( d ) of the CARES Act ( Public Law 116-136 ), federal student loan repayment suspensions were supposed to be reported to consumer reporting agencies positively ( i.e., as if the borrower has been making regular payments. In relevant part subsection ( d ) reads : During the period in which the Secretary suspends payments on a loan under subsection ( a ), the Secretary shall ensure that, for the purpose of reporting information about the loan to a consumer reporting agency, any payment that has been suspended is treated as if it were a regularly scheduled payment made by a borrower. CARES Act suspension of federal student loan repayment was extended until XX/XX/2021. Navient has completely disregarded federal law and has ruined my credit. Given that they have made this fatal error in their reporting, I am respectfully requesting that this error be corrected and Navient reflect the appropriate positive payment history.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: The student loan, which I am a cosigner, is managed by Navient. When ever my nephew gets 1 month behind, which he has never been later than this, Navient calls our home 5 to 7 times a day. These repetitive calls happens each and every day till the past due balance is paid.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: " Navient XXXX XXXX '' is what showed up on my caller ID. The Representative 's name is XXXX, he gave an employee ID # of XXXX ( or something similar ). He was asking for a " XXXX '' who he believes I know and was attempting to get " XXXX 's '' contact info -- he's tried many times to get hold of her. He called from XXXX and left a voicemail but asked for a return call to XXXX. I called back and told him I have no relationship with " XXXX '' and that I've asked in the past to have my number removed from " XXXX 's '' account. I have filed a complaint with the FTC and he said, " good luck, they'll keep calling. ''
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/XXXX, I submitted an e-mail to Navient through its website, after submitting yet another deferment request for the period starting XX/XX/2020, after receiving a response that denied the first deferment request and that stated that they never received documentation of receiving unemployment benefits for that same time period. I DID, in fact, submit proof of unemployment. I also noted that I was told in my first CFPB complaint that I could be refunded my payments for that period after submitting a deferment request. ( In my first complaint, I noted that Navient denied receiving a deferment request for that time period, when I, in fact, DID submit the deferment request for that time period. ) After submitting the financial hardship deferment, I submitted proof of unemployment benefits immediately after ( again ). Navient is once again denying deferment for that time period, and that ( once again ) they deny receiving documentation of receiving unemployment benefits. Isn't a servicer of federal student loans held to a higher standard than this? Please see attachments. Sincerely, XXXX XXXX
Company Response:
State: WA
Zip: 98107
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been and still am being charged interest on federal student loans.
Company Response:
State: LA
Zip: 70043
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Good Day, I currently have student loans being serviced by Navient. I am being charged late fees with no explanation as to the time frame these fee were accrued. I paid XX/XX/2021 late fees as I did not want to accrue penalties, fines or risk a negative credit impact. I have received two email responses to this topic but have not been given answers that are detailed or specific to the issue. Here is the latest example of what I have received : Please note that XXXX billing statement shows another late fee, although I paid this last month. It seems to be an " on going '' late fee, irrelevant of whether it is paid or not. Thank you for any assistance with this problem. Navient Response : Thank you for reaching out to us regarding late fees. I am happy to assist you. A late fee is assessed on the XXXX day of delinquency. Commonly, the fee amount is 6 % of the monthly payment amount. The late fees will show as due until they are paid in full. You do not need to pay these fees at this time. Payments are applied to your account as follows : 1. ) Unpaid Fees ( if applicable ). 2. ) Unpaid Accrued Interest. 3. ) Unpaid Principal. If you have a FFELP loan in an Income-Based Repayment ( IBR ) plan, the payment goes first to Unpaid Interest, then to Unpaid Fees, and then to Unpaid Principal. The formula we use to calculate daily accruing interest is : ( Unpaid Principal ) x ( Interest Rate ) x ( Number of Days Accrued ) = ( Y ) ( Y ) Number of Days in the Year = Accrued Interest Best Regards, XXXX, Loan Servicing Specialist ref : XXXX : ref Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX XXXX
Company Response:
State: WA
Zip: 985XX
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A