Date Received: 2021-02-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: There is no way that these companies investigated this student loan. The same information continues to report on my credit. I honestly don't believe I was late and I don't agree with the total balance that they are reporting on my credit. It continues to report several inaccuracies among the 3 credit reporting agencies from the last student loan company. How is that possible? For example, Each bureau reports that I was late on a different date Also, Hows it possible that youve reported me 90 days late with no late payments prior to that? Wasn't Navient sued by Cfpb before for not applying payments to consumers accounts correctly?
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: When attending XXXX school I took out both federal ( with both subsidized and unsubsidized portions ) and private loans with Sallie Mae. At some point Sallie Mae sold my loans to Navient who is currently still my loan servicer. During the Covid-19 emergency it was announced that loans owned by the department of education would not accrue any interest. To my surprise my federal loans have been steadily collecting 4.5 % interests. Because I am on an income-based-repayment plan and every year I re-certify through the department of education, I continued being under the assumption that the department of education owns my federal loans. However when I called Navient they told me that my loans are charging me interest because they are not owned by the department of education and they are commercially-owned. When I ask for explanation they refer me to the department of education but the department of education keeps referring me back to the loan servicer, navient. Navient claims they were always commercially owned. Navient is also telling me that I will not be eligible for loan forgiveness till XXXX although my loans were first disbursed in XXXX. I'm entitled to an explanation. Why and when did my federally-owned loans become commercially-owned and why? Although I'm not fully employed and my income-based-repayment amount is XXXX, I've been making consistent payments of {$200.00} to cover the interest rate. I think I'm at the very least entitled to an explanation.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2021-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-16
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/21 I made online payments to my student loans held by Navient. I selected the option of specifying the amount paid on each loan separately. I paid a total of {$570.00} dollars to Navient. This amount was posted to my checking account on XX/XX/21. On XX/XX/21, I received an email from Navient stating that I had paid {$430.00} and that two of the loans I had paid, still had balances due. Neither this email, nor my account information on their website showed the additional {$140.00} that I had paid in. I contacted Navient, and they were unhelpful. I contacted my bank and reported this payment to their dispute resolution department.
Company Response:
State: DC
Zip: 20017
Submitted Via: Web
Date Sent: 2021-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-16
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Navient. Has contacted me four times outside of normal operating hours, on XXXX XX/XX/XXXX, at XXXX, once on XXXX XX/XX/XXXX, and twice on XXXXXXXX XX/XX/XXXX. I have never agreed to them being able to contact me during these periods. This is in violation of FTC guidelines. Furthermore, they were notified on XX/XX/XXXX that I would be stopping payments due to being affected by the Coronavirus pandemic. While private lenders are not required to stop loan payments, Navient has put a program in place to address this. They have, instead, opted to harass me by phone and add late fees.
Company Response:
State: PA
Zip: 18018
Submitted Via: Web
Date Sent: 2021-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-16
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: On XXXX Navient called 8 times using an automated system. No voicemails identifying who it was or what it was for. I never gave consent to contact my cell phone which is documented in my profile according to their website as " Cell phone consent = None ''. Repeatedly calling within a single day is clearly harassment intending to annoy or abuse. When I was able to return the call that same day the offices were closed. I have the call logs for each of these calls from two different numbers XXXX and XXXX.
Company Response:
State: IN
Zip: 46815
Submitted Via: Web
Date Sent: 2021-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This consumer complaint against Navient actually involves two issues where they have failed to ethically and professionally conduct business. First, in XXXX, when my ex-wife and I divorced, we requested that I be released from a student loan that I was co-signed on with her. It was not that large of a loan ( {$5400.00} ) and she wouldve qualified as she makes a good income as a nurse ( I co-signed on the loan to help with her XXXX school ). However, they would not release me from the loan. Navient has two pending lawsuits against them for this very issue and I may pursue legal action given what happened next. Fast forward to XXXX and my ex did a debt settlement on all her debt with a debt a relief company. The loan I was co-signed on was part of this. Co-signors have rights, however, I was never contacted about this nor did I agree to anything. I did learn about it after the fact and after doing some research felt my credit could absorp the ding from a settlement. The debt was settled and paid in full as of XXXX, XXXX. Nothing negative showed up on my XXXX except that it was closed, in fact, I got a bump from it. Recently, I went to re-finance my home and my FICO scores were much lower than I thought, only to discover that Navient has incorrectly reported that loan as a Charge Off against my credit ( and my ex ). It should be reported as settled, which is less of a credit hit. When I contacted Navient about this, they sent me to collections and tired to collect from me! Again, another violation of the law as you can not collect on a paid debt. No record of the settlement, according to them, although I have a letter from the debt settlement company showing otherwise. I further requested to dispute the credit reporting and apparently now I have to write them at a specific PO Box and prove to them that the debt was settled?! So I have to do all the work for their error? They are in violation of the Fair Credit Reporting Act. As such, because of their inaccurate reporting against my credit, I only qualify for a higher refinance rate, which over the term of the loan will cost me XXXX. I plan to take legal action as their reporting is harming me financially. Trying to get a response from their idiotic bureaucracy is impossible.
Company Response:
State: CO
Zip: 80013
Submitted Via: Web
Date Sent: 2021-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: First this is not the correct reason but theres no " other '' option to choose. My complaint is with Navient. I recently ran into a problem with being able to pay them as agreed unfortunately. For reasons related to covid and because I recently experienced fraud on my bank account and had to close my account and open a new one. My student loans are all through the Department of Education. Unbeknownst to me, because Navient is servicing those loans of about a billion people which includes myself, the CARES ACT does not apply to us. Extremely unfair. Bot knowing this I was not aware that I wasnt protected under the CARES ACT. After keeping up with my payments up until XXXX of last year, Navient reported me late even tho I contacted them to tell them what was going on as I did with my other debt. No outlet or resolution was offered to me until last week when I called again because they reported me delinquent and caused my credit score to decrease by 66 points because I have 3 loans serviced by them. During that call I inquired about the CARES ACT and it was only then that I was notified that they were exempt from that due the PHELPS clause. WHAT!! My student loans ate federal not private and through the dept of edu but because they're servicing them they're exempt and after never missing a payment through the worst part of COVID I'm not delinquent and the only resolution to this is to sign up for another repayment option or complete a consolidation app to have my loans transferred back to the dept of edu. I never asked for my loans to be serviced by Navient to begin with and I can not get any assistance through the act because they service it. If I go to the dept of edu and consolidate then I'm looking at a 6 % interest rate and instead of owing XXXX I'll up XXXX. How is this helping. Why does others benefit from bot having to pay until XXXX. This is extremely unfair and needs to be addressed!
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-14
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The 5 Navient XXXX are reporting the account are open when these are accounts are in " Administrative Payment Deferred '' These accounts should reflect " closed ''. The accounts are under investigation and not payment is required until 2023 per the " Department Of Education '' as they have been put hold for over 4 years for " STUDENT LOANS FORGIVENESS '' review but nothing happen because the prior Administration. Now the we have won the Class Action Law Suit and Navient have been required to pay back money to students and the University XXXX XXXX is required to payback XXXX XXXX dollars to students as well.
Company Response:
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2021-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XX/XX/XXXX I sent a dispute request to XXXX regarding late payments and balance inaccuracies that were being reported on my credit report from Navient. Although I sent XXXX a copy of my credit report highlighting the inaccuracies, XXXX did the investigation and advised the inaccuracies were correct. How is this possible when : FCRA STATES ALL INFORMATION MUST BE ACCURATE. HOW CAN NAVIENT REPORT DIFFERENT BALANCE INFORMATION & SAY ITS CORRECT?? On XX/XX/XXXX, the office of Federal Student Aid began providing the following temporary relief on ED-owned federal student loans : suspension of loan payments, stopped collections on defaulted loans, and a 0 % interest rate. On XX/XX/XXXX, the Coronavirus Aid, Relief, and Economic Security Act ( CARES Act ) became law, providing for the above relief measures on ED-owned federal student loans through XXXX XXXX, XXXX. On XXXX XXXX, XXXX, the COVID-19 emergency relief measures were extended on ED-owned federal student loans through XXXX XXXX, XXXX. On XXXX XXXX, XXXX, the COVID-19 emergency relief measures were extended on ED-owned federal student loans through XXXX XXXX, XXXX. On XXXX XXXX, XXXX, the COVID-19 emergency relief measures were extended on ED-owned federal student loans through XXXX XXXX, XXXX. Navient reported me late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. How could I possibly be late if the FEDERAL GOVERNMENT SUSPENDED ALL FEDERAL STUDENT LOAN PAYMENTS & INTEREST. How could I possibly be 90 days late on any payment if I was NEVER 30, or 60 days late prior or no notice of me being late was ever SENT TO ME. NAVIENT WAS SUED IN XXXX What is the Navient lawsuit? The U.S. Consumer Financial Protection Bureau and the Illinois and Washington attorneys general sued Navient in XX/XX/XXXX. Pennsylvanias attorney general filed a suit in XX/XX/XXXX. The California and Mississippi attorneys general filed suits in XXXX and XX/XX/XXXX, respectively. Among other things, the CFPB alleges that since at least XX/XX/XXXX, Navient has : Misallocated payments Steered struggling borrowers toward multiple forbearances instead of income-driven repayment plans, and Provided unclear information about how to re-enroll in income-driven repayment plans and how to qualify for a co-signer release. So how were you able to verify these inaccurate late payments are correct?? Where is the proof
Company Response:
State: FL
Zip: 33837
Submitted Via: Web
Date Sent: 2021-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-13
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: My student loans were locked in a low interest rate. Navient convinced me to reconsolidate my loans in order to get them in good standing. I hadn't been able to make any payments on them so my loan was in default. Now, 6 years later, the interest on my loan has increased the total amount do by {$15000.00}. I was not aware of the change of interest rate associated with the loan consolidation they talked me into. This is making it so I will never be able to pay off the loan and will continue to owe more money from the inflated interest rates.
Company Response:
State: MI
Zip: 49024
Submitted Via: Web
Date Sent: 2021-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A