Date Received: 2023-09-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX, I requested Navient retract their reports to the credit bureaus that my four private loans were 60 days delinquent in XXXX of XXXX as per the New York State Department of Financial Services ( DFS ) private student loan relief program instated on XX/XX/XXXX, Navient was to provide a minimum of 90 days of forbearance without late fees or reporting of past-due payments to the credit reporting agencies. On XX/XX/XXXX, I entered into forbearance with Navient retroactively back to XX/XX/XXXX, which brought my accounts current. Under the provisions of the private student loan relief program, Navient should have corrected the status of my loans during the forbearance period and did not. Further, my accounts have been current and paid on time since XX/XX/XXXX. Despite my requests, Navient has yet to correct my credit report.
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Navient consistently ignores requests for information, does not update loan status like XXXX, most recently SAVE, makes unreasonable demands for irrelevant personal information and will place loans into forbearance easily but makes resolving problems or getting accurate and timely information about other options nearly impossible.
Company Response:
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: According to Navients data I obtained, since XXXX ( until today ) all my payments are being processed as interest only. Before this year, just less of {$200.00} was going to principal. This is about 4 ish years of principal payments not accounted for. This means Im paying MORE interest. Especially since interest rates have dramatically gone up since XXXX. I currently have a variable rate loan with Navient. I opened this loan in XXXX through XXXX XXXX. Since then and based off of Navients data I estimate that I paid over $ XXXX on this original $ XXXX loan. Today they claim I still owe $ XXXX and my loan will allegedly be paid off in XXXX. How can that be when all the money since XXXX is going towards interest only?
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Navient Student Loan Servicer could not locate my account due to the fact that the account had the wrong social security number attached to my account. I was told that " I did not have an account with them. '' I am not sure if this is why I could not get loan forgiveness ... ..the fact that my " account did not exist. ''
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: After Navient threatened legal action. I paid them XXXX as agreed to avoid a legal judgment. Two days after I paid the account it seems Navient or their representative reopened the closed account. This meant the status on the account changed from charged off and delinquent for 120 days to bad debt/collections. It could have been reported as charged off/paid. Or anything that represented that they now considered the account closed as they had received my payment. Navient 's website acknowledges the payment. Their counsel acknowledges the payment but they failed to report it.
Company Response:
State: VA
Zip: 23462
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Dealing with your lender or servicer
Subissue: Co-signer
Consumer Complaint: Last year ( XX/XX/22 ) I inquired, over the phone with Navient, about releasing a cosigner on my loan. I was told that if I paid a lump sum to bring the loan current ( {$990.00} on XX/XX/XXXX ), then go into a 12-month plan that required consistent on-time payments that would steadily increase in cost I would qualify for the cosigner release. The payment plan began on XX/XX/XXXX and I paid on time every month. I can list every payment if needed. Afterward, I completed the 12-month plan and confirmed via, phone call, that I could now sign the cosigner release, I submitted the paperwork to release the cosigner and they denied the application. They cited a rule that had never been brought up nor addressed, saying that because I didn't have a specific graduation date in my information, they would not honor the cosigner release. This had never been addressed in any form when I spoke to them, on multiple occasions, via phone call, as a requirement. They simply told me to do the 12month plan and I would qualify.
Company Response:
State: FL
Zip: 34232
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XXXX XXXX, I call Navient customer service. I had noticed that 2 variable rate loans ( Parent plus loans ) had recently increased from 4.2 percent ( approximately ) to 8.56.per cent. I asked customer service whether Navient had a legal obligation to inform me of the rate change. One customer service representative replied " Yes '' ; she was unable to locate any notification of the rate change sent to me. Secondly, having had the first telephone conversation disconnected by Navient, I called back the same day and asked what the calculation was to determine the varoiable interest rate. Customer service informed me that they could not/ would not give me calculation used to determine the adjusted rate. The two loans in question go back to XXXX. As of XXXX, the rate on the variable rate loans was approximately 4.2 %. Supposedly, Congress sets the interest rate on these loans ; I asked for documentation of the history of these loans going back to XXXX.
Company Response:
State: IL
Zip: 60543
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Dealing with your lender or servicer
Subissue: Co-signer
Consumer Complaint: Navient claims that I co-signed my son 's student loans for which I have no recollection. I asked them for proof and they sent me a copy of the contracts with my name typed on the co-borrower 's line with some numbers underneath it. I asked them how it was that my name appeared on the contracts. They told me that I signed electronically. I told them that I did not recall that so I needed some type of confirmation. They said that they don't have that information. As I continued explaining to them that I didn't believe I signed using an electronic signature, they then said I must have done it over the phone. With that response I requested confirmation since they record all calls but they said they don't have that either. In XXXX or XXXX when I first asked Sallie Mae ( the original holder of the loans ) how I became the co-signer, they told me that they used the first loan which I did co-sign and applied that information to the others. I told them at the time that I didn't think that was legal but their response to me was " Well, that's how they do it ''. In addition, some of these loans have no disbursement schedules to show that the school ever received the money, one has no borrower signature, and another has no co-borrower information at all. Plus, my son wasn't in school at the time they say he received one of these loans. We have tried reaching out to the school, XXXX XXXX XXXX, XXXX, to get more information but the school has been acquired by another institution. The acquiring school states that they are unable to furnish any information. Now, Navient wants to make some kind of deal with me to settle this debt, but before I agree to anything, I need to know that these loans are valid and that I actually co-signed for them. So far, they have given me three different explanations but no proof for any of them. I'm hoping that the CFPB can help me resolve this issue.
Company Response:
State: VA
Zip: 23462
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Pioneer Credit Recovery RE : Master Account # XXXX Amount : {$850.00} I am writing in regards to the above-referenced debt to inform you that I am disputing this debt. Please verify the debt as required by the Fair Debt Collection Practices Act. I am disputing this debt because I do not owe it. Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please contact the credit reporting agencies, inform them that the debt is disputed, and ask them to delete it from my credit report. Reporting information that you know to be inaccurate, or failing to report information correctly, violates the Fair Credit Reporting Act. Finally, please note that I do not wish to receive further telephone calls or letters concerning this debt that I do not owe to your client. The Fair Debt Collection Practices Act requires you to respect this request. See 15 U.S.C. 1692 ( c ). Thank you for your attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 86004
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: XX/XX/2023 I started to pay my income driven student loans that I have been in for years. I have to now pay for my loans under this plan. I'm very concerned because my payment plan states that my payments should be {$220.00}. However when I went to pay my first payment my balance to pay stated {$510.00}. In fear that my payment would be late I paid the amount that website stated I had to pay. I called the company to complain why I have to pay, I were told it were optional. I told them I could not pay anything less and were told I had late fees. I told them my payments has always been deferred or in forbearance until I applied for the income driven loan payments. I were told I had over {$8000.00} extra I had to pay because of these late payments. I still were questioning everything regarding the fees and even told them that I were going to make a complaint and I were sent a letter to sign to waive {$250.00} late fee off my account. XX/XX/2023 I had {$1.00} and change payment due because they applied the extra I paid the month prior to XXXX bill and I were to pay the difference. I paid {$53.00} once again the website would not let me pay the balanced owed. I were told that I still have late fees. I called again because I were going to schedule my payment that is due for XX/XX/2023. There is a {$50.00} balance that I were told is late fees again that I paid last month still showing. I were told that they would waive the {$50.00} late fees off my account again I began to ask why is that still there and the website made me pay last month. They are defrauding their borrowers that put the late fees and when you pay the extra your not receiving any credit for paying those fees and making you pay more than what you are expected to pay. I want to know why I have to pay over {$8000.00} for late fees and my loans has all tis compound interest keep charging.
Company Response:
State: FL
Zip: 32305
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A