Date Received: 2023-08-28
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: Student loan interest was supposed to start XX/XX/2023 and payments will be due XX/XX/2023. Per stidentaid.gov But Navient is charging me late fees for the past 90 days.
Company Response:
State: NC
Zip: 27616
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: Navient has been calling me several times per day, morning, afternoon, and evening. I have asked the company numerous times to stop calling me. I have also filed a previous complaint with the CFPB to get Navient to stop calling me, and yet they continue to do so.
Company Response:
State: IL
Zip: 60622
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Dealing with your lender or servicer
Subissue: Co-signer
Consumer Complaint: I am a co-signer for a student loan and I wish to no longer receive calls about the loan because I am retired and not working. However, I know the borrower has been making payments but I should not be associated with the lender anymore and I like to be removed from their call list. These private lenders are too aggressive when reaching out to XXXX persons and I can not keep track of their arrangements with the borrower.
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Last year there was a lawsuit announced regarding the Attorney General XXXX XXXX XXXX XXXX XXXX XXXX Navient. Also, there were also XXXX State Attorneys General announced a {$1.00} Billion Settlement with Student Loan Servicer Navient private loans. However, I was eligible for private loan debt cancellation because the school I attended was on the list. The private loan debt relief will primarily go to borrowers who took out private subprime student loans ( made to borrowers with low credit scores ) through Navients predecessor, XXXX XXXX, between XXXX and XXXX, and then had more than seven consecutive months of delinquent payments prior to XX/XX/XXXX. In addition, the list of these for-profit schools is shown in the attachment below. The settlement was led by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX However, I applied and still wasn't able to get my loan canceled in this lawsuit. In addition, Navient will pay {$140.00} XXXX to the attorney general. A total of {$95.00} XXXX in restitution payments of about {$260.00} each will be distributed to approximately XXXX federal loan borrowers who were placed in certain types of long-term forbearances. Yet, borrowers who will receive restitution or debt cancellation span all generations : Navients harmful conduct impacted everyone from students who enrolled in colleges and universities immediately after high school to mid-career students who dropped out after enrolling in a for-profit school in the early to XXXX. On the other hand, this settlement includes conduct reforms that require Navient to explain the benefits of income-driven repayment plans and to offer to estimate income-driven payment amounts before placing borrowers into optional forbearances. Additionally, Navient must train specialists who will advise distressed borrowers concerning alternative repayment options and counsel public service workers concerning XXXX XXXX XXXX XXXX ( XXXX ) and related programs. The conduct reforms imposed by the settlement include prohibitions on compensating customer service agents in a manner that incentivizes them to minimize time spent counseling borrowers. Navient will also cancel more than {$1.00} XXXX in subprime private student loans owed by approximately XXXX borrowers nationwide. Californians will receive around {$260.00} XXXX of that debt cancellation, going to approximately XXXX borrowers.
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Currently have 2 private student loans, and I do not like the manner in which Navient tracks the payments. A couple of weeks ago, they began changing the payment amounts and which loans my payments were being applied to even though we have instructed them how to post the payment. We believe that issue is fixed, again, however today at XXXX XXXX. I went to validate my payment was posted ( as I validate all payments ) and was posted properly, when I noticed that payments were applied, yet the total overall loan balance did not reflect the payment. We have consistently struggled with Navient 's payment processing, but this is frustrating to make large payments every week, and see issues with the posting of these payments. On XX/XX/XXXXXXXX there is a snapshot of the weekly loan payments of {$700.00}, as well as loan balance is {$31000.00}. Payment posted on XX/XX/XXXX. Today XX/XX/XXXXXXXX there is a snapshot of the loan and loan payments, and you can see that payments were applied, but the loan balance never changed to reflect the payment until after XXXX XXXX. Payment posted on XX/XX/XXXX. Balance at XXXX XXXX. was {$30000.00}. Balance at XXXX XXXX was {$30000.00}. I knew the balance was incorrect since XXXX {$700.00} payments were made since XX/XX/XXXX and because I follow these loans closer than I do anything else. Why are individual payments being posted, yet the overall loan balance does not reflect the payment? How many times a week are we expected to monitor and babysit these loan payments and how they are applied? Is this being done on purpose to keep payments coming in? Was going to call in to Navient to discuss, but didn't because its always the same old scripted response. Its so frustrating.
Company Response:
State: MO
Zip: 64083
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Department of Education does not have my accurate payment count on their website. The website is missing payments made from XX/XX/XXXX to XX/XX/XXXX. I should have made my XXXX qualifying payments years ago. I have tried talking to XXXX and they have stated that there is nothing they can do. I have tried reaching out to Fed Loan Services and I can not reach an actual person. I contacted Navient who used to be my loan servicer and they provided me with documentation proving I made payments during this period of time. Nothing has been done.
Company Response:
State: IL
Zip: 61614
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Dear CPFB : I submitted a complaint to your office about Navient. The ID # is XXXX. Navient replied, but they did NOT answer my direct and explicit question that asked " how many months was I in Forbearance status since loan inception? '' Instead, Navient replied that I was enrolled in their Income Based Repayment status with their records reflecting " that you have made 48 qualifying payments towards Income Based Repayment ( IBR ) loan forgiveness to date. '' I asked them " what time is it? '' They responded with " 82 degrees and sunny. '' So, I called to ask this un-anwered question, and was told that I was in Forbearance status for 30 months since loan inception. I formally ask Navient to convert these 30 months of Forbearance status to that of IBR, and to make any retroactive adjustments of accrued interest related to this conversion. Why? Because I spoke to Navient about repayment options throughout the years. During these calls, I was pushed, pointed, promoted and steered countless times toward Forbearance rather than Income Based Repayment. Why? Because, simply put, Forbearance is very much to Navient 's advantage, while Income Based Repayment- in stark contrast is to the consumer 's ( mine ), since IBR allows for a consumer to have their loan forgiven 20 years after enrolling in such a program if they keep up with minimum payments ( even if those payments are {$0.00}. ) Hence, Navient defaulted to promoting THEIR self-interest in the form of Forbearance without disclosing all options in full to me, the borrower. In fact, I was told by a supervisory rep of Navient on the phone on XX/XX/2023 that " Navient policy is to advise of IBR prior to offering Forbearance ; Forbearance is the last option, but some reps have not always advised the borrower of this. '' Their policy was conveniently self-serving, and I suffer as a result. My student loan has ballooned to unmanageable levels that effectively drown my future financial wellbeing. At its origin, the principal amount was around {$62000.00}, and I have made payments over the years totaling {$35000.00}. My present amount owed? {$100000.00} Again, I ask that Navient convert my 30 months of Forbearance to that of IDR, and to make any retroactive adjustments of accrued interest related to this conversion. This request is based on their purposeful obfuscation of borrower options that is at best unethical and at worst illegal.
Company Response:
State: CA
Zip: 90068
Submitted Via: Web
Date Sent: 2023-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: In XXXX I applied to the XXXX XXXX XXXX for XXXX XXXX when I signed up I was never given the option for different loans. I was misled as to what I would be paying back. I paid for six years on this loan not realizing that I was paying on just the principle or the interest Im not sure they never informed me that I had other options to re-pay this loan the school closed and I never even got my degree. I have been fighting Navient. Its been on my credit report for over 15 years they will not take it off. I keep fighting I refuse to pay for an education where I was lied to, and didnt complete my education. I need help fighting to have this removed from my credit report. The original loan was XXXX. Its now XXXX I paid and payed and paid and it went from XXXX to XXXX and thats when I found out I wasnt even paying on the loan I was misled by the school, the advisor in the financial company.
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX is running me around and around in loops, knowing full well that I have the supporting document needed to correct my Credit Report. NAVIENT, my student loan servicers issued me an In-school deferment effective XX/XX/XXXX through XX/XX/XXXX, as I am back in school. I sent the In-school deferent along with my account statement showing the correct loan and the deferment showing XX/XX/XXXX through XX/XX/XXXX. My XXXX Report currently shows I am 90 days for XX/XX/XXXX and 90 days late for XX/XX/XXXX, which absolutely decimated my credit score, which they refuse to correct even though they have the proper documentation and I submitted a proper dispute. I am being taken around the garden path and can get no assistance from XXXX. Please assist me!
Company Response:
State: CA
Zip: 95966
Submitted Via: Web
Date Sent: 2023-08-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Navient has publicly humiliated by contacting my son, my husband, my husbands adult children and their spouses to discuss my loan by stating they are trying to reach me and havent been able to reach me. The harassment has lead me to consider filing a law suit due to violation of my privacy among other reasons. They have received payments and increased harassing phone calls. I have sent a request for compromised payoff and would like them to respond. Unable to send copy of letter due to filing complaint on my phone while Im out of town and my husbands family is receiving calls from Navient.
Company Response:
State: PA
Zip: 177XX
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A