Date Received: 2021-05-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient is the lender handling 2 of my private student loans after they were sold by Sallie Mae. I have been with this lender since XXXX, much to my disliking. Navient has routinely changed my loan terms, payment terms, and enrollment status without any written notification. Most recently, my payment for XX/XX/XXXX went from {$20.00} and change to roughly {$130.00} without any notice. I am currently enrolled in graduate school and have relied on budgeting to maintain my expenses. I did not account for a {$110.00} hike in my payment this month and this is not the first time they have done this. They have also completely skipped taking my automatic payments, without any explanation with can also change my loan terms. How can they decide that one month a payment isn't needed and another that it should be {$130.00}? I don't understand how a company can make these changes without directly informing the consumer, especially when that person is in school. How they can take my payments and not appropriately address them to principal & interest and how they are able to " extend '' out loan repayment terms. Another loan I have with them has ebbed at the $ XXXX mark, it's principal amount, and still shows that at {$25.00} a month it will be paid off by XXXX. This is almost like borrowing from a loan shark. Please look into them.
Company Response:
State: TN
Zip: 374XX
Submitted Via: Web
Date Sent: 2021-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-24
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Pioneer Credit Recovery , Inc acting as a debt collector violated the FDCPA several times. I sent them certified mail requesting validation of debt followed by certified Cease and Desist, Affidavit, and invoice. Pioneer Credit Recovery , Inc violated FDCPA 15 USC 1692b2 and 15 USC 1692f1 twice. They are liable both criminally and civilly and the invoice to be paid for the 3 violations documented. Proof Pioneer Credit Recovery , Inc signed for notarized documents sent and failed to respond.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 66215
Submitted Via: Web
Date Sent: 2021-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-24
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have received multiple letters from Navient inviting me to refinance my federal student loans. Navient was also the servicer for my federal student loans. For a number of reasons, I find it disturbing that the company assigned by the Department of Education to service my loans is steering borrowers into its own private refinancing : ( 1 ) Borrowers may be deceived into thinking that refinancing is part of the federal student loan program ; ( 2 ) The potential consequences of refinancing are not adequately disclosed ( including loss of income-based repayment and forgiveness options ) ; ( 3 ) Navient 's practice of steering federal loan borrowers to its private loan product strongly suggests a conflict of interest ; and ( 4 ) This conflict of interest may result in significant costs for borrowers and taxpayers.
Company Response:
State: NY
Zip: 11215
Submitted Via: Web
Date Sent: 2021-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-23
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Navient continues to violate Federal laws located in Truth in Lending, Fair Debt Collections Practices Act as well as Telephone Consumer Protection Act against consumer. A second packet was mailed out to Navient XX/XX/XXXX detailing every violation and including the Notice of Default and Opportunity to Cure, Affidavit of Truth signed and notarized, exhibits to support the Affidavit of Truth, Final debt validation letter and debt validation form, Cease and Desist letter, CFPB first response and feedback, Invoice, and Written Instructions. Keep in mind, this is the SECOND packet to the original packet mailed to Navient on XX/XX/XXXX and proof provided that Navient received original packet on XX/XX/XXXX. Navient only half-responded to the first CFPB complaint and never responded at all to the 1st packet that also included an Affidavit of Truth AND Debt Validation form that they had 30 days to complete and return their own Affidavit of Truth. Navient never formally responded as requested and required yet continue to violate. These violations are as follows : Consumer sent a letter to Navient on XX/XX/XXXX demanding infallible proof that the alleged consumer does indeed owe this alleged debt. Also, in the 2nd to last paragraph on this letter, consumer stated that the only form of communication allowed is via USPS postal mail. Any other from of communication at the time was stated to cease and desist. I have proof this letter was received on XX/XX/XXXX. As shown in Exhibit A, Navient has called 87 times and pursuant to 15 US Code 1692c ( c ), this is the first violation that Navient did not cease and desist phone calls as requested. Additionally, Navient has relentlessly been abusing consumer by continually causing telephone to ring, annoying consumer, and using profane language in attempts to collect a debt that Navient can't even prove the consumer owes since XX/XX/XXXX. These calls totaled 121. This is direct violation to 15 US Code 1692d ( 5 ). Additionally, IF consumer owed Navient anything, Navient has not justifiably given a correct amount. All the amounts owed are shown with a positive ( + ) sign or positive sign implied indicating that Navient owes the consumer, not that the consumer owes Navient. In the last letter received from Navient ( without a date but is provided in exhibits, shown on page 49 in the packet as Exhibit C ), Navient said " consumer owed a balance of $ to bring the account current. '' If consumer doesn't owe a balance or if it is positive then that is considered a misrepresentation and pursuant to 15 US Code 1692e ( 2 ) ( A ), this is yet another violation. Additionally, I have demanded since XX/XX/XXXX, that Navient needs to validate this debt that the consumer allegedly owes. In the packet received XX/XX/XXXX, I sent a debt validation form that I demanded to be returned within 30 days completed 100 % showing that you have any right to collect this alleged debt. As of right now, Navient is improperly trying to collect on an invalidated debt pursuant to 15 US Code 1692g ( a ) ( 4 ). Additionally, pursuant to 15 US Code 1692g ( c ), consumer has never admitted liability to any debt that Navient is alleging that the consumer owes. Additionally, Navient is in violation pursuant to 15 US Code 1692g ( a ) ( 5 ) because Navient is not the original creditor. Navient is showing in forms that Sallie Mae or Sallie Mae Bank is the original creditor. Navient responded to CFPB complaint # XXXX on XX/XX/XXXX. In this response, Navient stated that Navient and Sallie Mae are TWO DIFFERENT COMPANIES. How can the consumer owe Navient anything if Sallie Mae and Navient are two different companies and " the loan was not sold ''? How did the DIFFERENT company acquire this alleged loan? Consumer requests an audit trail whereas Navient should show a negative amount going out and that same amount going into an account owned by the consumer. Otherwise, Navient is acting as a 3rd party debt collector and falls under Fair Debt Collections Practices Act as there is no formal agreement between Navient and consumer. Additionally, Navient has either mailed, emailed, or left attachments of forms in the Navient inbox causing the consumer to believe that they owe Navient a debt. This is direct violation pursuant to 15 US Code 1692j. Additionally, Navient has not only threatened but actually damaged the reputation of consumer by reporting invalidated alleged debt to all credit reporting agencies. This is a huge violation pursuant to 15 US Code 1692d ( 1 ). Additionally, Navient sent me a promissory note that does not have Navient 's name on it but alleges the consumer to be the borrower? How is the consumer the borrower? What solid proof does Navient have? Pursuant to 15 US Code 1611 ( 1 ), Navient must have solid proof that the consumer is the actual " borrower ''. Not sure how that can happen with a promissory note showing a " DIFFERENT '' company that has nothing to do with Navient. This is a huge violation in which Navient is CRIMINALLY liable for willfully and knowingly violating. Let it be known, this law is NOT under Fair Debt Collections Practices Act that Navient says " generally '' does not apply to them but Truth in Lending which definitely applies to Navient. Additionally, finance charge is notated on Exhibit J ( approximately page 47 ). By definition, finance charge is sum of all charges. How is there late fees, interest, or any other miscellaneous fees when there is a finance charge?? Please provide a Certified Final Forensic Internal Audit of said account as requested above under penalty of perjury to validate this alleged debt. Additionally, provide a copy of Navient 's tax registration certificate. With a finance charge included, Navient is in violation of 15 US Code 1605. Additionally, pursuant to 15 US Code 1640 ( a ) ( 2 ) ( A ) ( i ), Navient is civilly liable for twice the amount of the finance charge in connection with damages. Lastly, pursuant to 47 US Code 227 ( b ) ( 3 ) ( B ), Navient has blatantly refused to cease calling even after the CFPB complaint # XXXX, in fact Navient continued to call in complete disregard. Navient stated that they generally don't have to abide by FDCPA. ( Since Navient is acting as a 3rd party debt collector, this does not appear to be accurate. ) How and ever, this was added because this is not a FDCPA violation, but a Telephone Consumer Protection Act ( TCPA ) violation as Navient has willfully and knowingly continued to call and violate 19 more times since the original CFPB complaint dated XX/XX/XXXX.
Company Response:
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2021-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-22
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Over the past 9 years my family has been paying the loan off the best we can with the economy. Our payments were current until Covid. Navient company has been harassing me XXXX XXXX XXXX XXXX XXXX and grandparents XXXX XXXX and XXXX XXXX XXXX. My grandfather XXXX XXXX XXXX has been diagnosed with XXXX. 2-3 months prior to this diagnosis Navient had called us multiple times and asked for payments that I informed them that we could not pay. I removed my grandparents number from the account profile so that they wouldnt be called but they were still called. I ( XXXX XXXX XXXX are homeless and cant pay and have told Navient this. Please stop the calls, at least to my grandparents
Company Response:
State: CA
Zip: 90034
Submitted Via: Web
Date Sent: 2021-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Navient has not been reporting to the credit bureau that I was making my payments on time and completely tanked my credit score. They have said that they fixed it, but I have no idea if that's true or not and I want this reported regardless. This is unacceptable.
Company Response:
State: WA
Zip: 98203
Submitted Via: Web
Date Sent: 2021-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: President Biden issued a continuation of the freeze on payments and interest that Trump ordered for the coronavirus situation. That freeze applies to government loans and is in effect until XX/XX/2021. Since XX/XX/2021, NAVIENT has harassed me with calls and emails demanding payments or forbearances even though it clearly states on their website that I needed to do NOTHING. So I did just that, nothing, because I do not have any private loans. I've never taken out a private loan for my education my entire life. As a result of following the directions of the President and Navient 's own website announcement, Navient has now put me into default and my credit score lost XXXX points. I was told I needed to do nothing. The demands for payments or forbearance this year were excessive and came across as illegitimate. If I wasn't required to contact Navient in order to accept the Covid relief, why were they harassing me? Why are they allowed to default people within this window of time when our loans were ordered by the President to be suspended due to the Covid crisis?
Company Response:
State: OR
Zip: 97236
Submitted Via: Web
Date Sent: 2021-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have private students loans with Navient since XXXX. These loans were at one time Federal Student Loans with Sallie Mae. Because I was not making a lot of money they encouraged me to defer these loans. I was not offered and income based loan program and somewhere around XXXX after reading some information applied for IDP and began paying the loans back. At some point in XXXX when I lost my job and filed for bankruptcy I called Navient to find out if these loans could be settled in the filing and they told me that students loans do not qualify for bankruptcy. They suggested I put these loans into forbearance until after the proceedings. At the time I was not offered any other option. Fast forward to a few months ago when the pandemic hit. I contacted Navient because again I was unemployed due to covid and they told me because these were private loans they were not apart of the pandemic relief package. I had been paying over 10 years and thought I would try to apply for loan forgiveness under the IDP. I went on line at the time and applied for this program. It was denied. I didn't understand why but kept making payments. It seemed I had been making payments forever on this loan and the balance only increased? The original loan amount was XXXX. I added up all my payments which amounted to XXXX and still have a XXXX balance?? I began to question Navient about these interest rates and capitalized charges and they have yet to give me a clear answer. I have spoken with a supervisor and the final answer is always " this is why student loans are different than other amortized loans '' Apparently they charge a capitalized charge each time they defer/forbear the loan, and then charge the 6.8 % on top of the entire amount making it impossible to ever pay back the loan in its entirety ; as far as I can tell. I then ask her why there was another capitalized charge of XXXX in XX/XX/XXXX and she claimed that I filled out an unemployed deferment form, which created the charge? I never recall doing that but told her I did fill out a forgiveness loan application and I would like to see the signature and she said it was electronic, so no signature. I asked her why if I had filled out a deferment and knew about it, would I continue to make payments on the loan, and if a capitalization charge was for non payment of the interest why was my COMPLETE payment, during that time, not going to the principle? She had no answers other than, this is how student loans work? I'm not satisfied and would like a better explanation. I also noticed that it looks as if no payments went to the principle of the loan from XXXX yet I made payments to them? I'm not sure why when I download the spreadsheet it shows XXXX payments made? I think this loan servicer is shady at best and now understand why people feel trapped by this lender. I might add that she again tried to convince me to refinance my loans or put them into forbearance if I couldn't pay them, and I told her absolutely not until I got to the bottom of this situation. As I looked deeper into the Navient on line forms, I noticed that all the documents and form I had sent them over the past uploaded or otherwise did not exist in their forms you sent us tab. So apparently any documentation that I could have sent you about my situation no longer exist, just them saying I filled out electronic forms without signatures. I might also add that she informed me that I was not able to record the conversation at the beginning, as I had ask her to do so. Sincerely, Concerned about the Ethical Issues
Company Response:
State: MI
Zip: 494XX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My complaint is highly related to incorrect financial reporting/abuse conducted by Navient and Studentaid.gov. In XXXX I consolidated my student loans with Sallie Mae so that they were all with one lender, Sallie Mae. Later down the road I was notified by another lender that I was late or have missed payments on my student loans, but what turned out to be an error in which an account was left off consolidation. So in XXXX, I had to do another consolidation to include the missing account, which was a very small amount XXXX {$3500.00} XXXX. The statement received in XXXX of XXXX shows that my total balance was {$52.00}, XXXX. Some of my loans were with other lenders even though I had consolidated them all with SallieMae. In XXXX, some of my loans were given to XXXX by Federal Student Aid, and I am not sure why as XXXX was never my lender and I had not requested them during any consolidation application. XXXX begin to report XXXX via my credit ) in the later part of XXXX and had placed these accounts on my credit file with late payment marks, affecting my credit worthiness, which is what in part prompted bankruptcy. I sent them a good faith letter asking them to remove the late payments, as my loans should have never been assigned to them, but they refused to help. They advised me that I needed to contact Federal Student Aid to see how some of my loans were assigned to them. I ended up having to do another loan consolidation, as I did not want any of my loans with any other lenders. I have only and always selected SallieMae/Navient. When SallieMae changed to Navient things just seem to go downhill and they have not been the same. My loan balance was {$52.00}, XXXX as of XX/XX/XXXX, and skyrocketed to {$84000.00} by XXXX. I have not taken out any student loans since XXXX, as I was near the XXXX loan max of {$57000.00}. So I contacted Navient in again XXXX to have the matter regarding the incorrect balance corrected and for them to provide me proof. I requested for them to send me all promissory notes, loan disbursement dates, all consolidation applications ( along with dates submitted ), and loan amounts provided. I have yet to receive all of this information. What I did receive were letters that all did not have dates, and I was only provided partial of the requested documents, so I could not compare the details against the financial aid documents I recently ( XX/XX/XXXX ) obtained from all institutions that I took out loans with. I am not even able to match the account numbers reported on my credit file to any information with my studentaid.gov account or within my Navient account. If there were 8 consolidations done on my account, why was I not provided with all XXXX applications with dates so that I can reference my notes. I was also being charged interest while in-school XXXX years XXXX XXXX, and year XXXX ) and on both loans and Navient advised me that none of my school were not reporting me as enrolled. I then provided them documentation XXXX enrollment letter XXXX that I was in fact enrolled. They still refused to modify my account. I then ( still in XXXX XXXX filed a complaint with the Ombudsman department, as I was not receiving the information I requested from Navient. I have been working on this concern for over 3 years, and I recently ( XX/XX/XXXX ) filed another complaint with the ombudsman group regarding this entire concern, and they basically recapped everything I had told them, in an email back to me without additional details or guidance that was received on XX/XX/XXXX. On XX/XX/XXXX - I filed a case with the ombudsman group regarding the incorrect balance of my student loans reporting on my credit reports, and also because Navient has not provided the requested information I've asked them for. On XX/XX/XXXX - I called Navient, spoke with XXXX, and we spent over an hour trying to go over my consolidations and loan details. XXXX advised me that there are only two loans were taken out by SallieMae, and that she shows 4 consolidations being done on my account. However, when I log in to my studentaid.gov account it shows that 8 consolidations were done on my account. Some of which do not show where the attending school was nor how much was taken out per term, they only show high balances. A consolidation is to bring all accounts into one account for easy management and it seems that my consolidations were consolidated from a consolidation into another consolidation, only to be consolidated again. Meaning, it seems as if balances that were already included in the consolidation were added again when the consolidation was corrected, only it was still not corrected. This is highly frustrating. There is no way that my loan balance increased well over $ XXXX within a XXXX year period, when I never exceeded XXXX loan maximums. I really do not know what else to do at this point and I feel as if I have exhausted all of my resources. Please help me!! Please..
Company Response:
State: GA
Zip: 30013
Submitted Via: Web
Date Sent: 2021-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have 3 student loans with Navient. Navient is incorrectly reporting that my student loans were 150 days late twice, back in XXXX, and XXXX. My student loans were never late. I have contacted Navient and wrote letters regrading the issue and they have yet to remove the 2 late payments from XXXX and XXXX. Also under 15 U.S Code 1681b Permissible Purposes of Consumer Reports I never gave Navient written consent to report these accounts. As a consumer these accounts must be deleted immediately, or i will seek monetary damages in small claims court in my city and sate. Under 15 U.S Code 1681b Permissible purposes of consumer reports i never gave Navient any written consent to report anything on my consumer report and no consent is IDENTITY THEFT.
Company Response:
State: CA
Zip: 92563
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A