Date Received: 2021-05-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: When I originally took out the loans it was advertised that I could release my co-signer after 12 on-time monthly payments. My first attempt was unsuccessful as new barriers to removal, unbeknownst to me, were put in place and I was denied. So several more years of on-time monthly payments go by and again I try to remove my co-signer. Again I was denied, this time for not having high enough creditworthiness. A couple more years pass and I work my credit score up to the mid-700s and applied again. Surprise surprise now I don't have a long enough credit history according to Navient. The reasons given were a ) a previous loan default ( which I am completely unaware of somehow ) b ) delinquent payments ( for federal student loans which are now many years removed from present day ) and c ) amount on accounts is too high ( I can't imagine the {$14000.00} I still owe them and am paying for is very much compared to many ). I've tried everything to meet the arbitrary standards to release my co-signer from my loan. I've made on-time payments every month for years and years and it's still not good enough. Navient seems to keep finding arbitrary reasons to deny my requests. None of these arbitrary barriers were advertised when taking out the loan so I feel doubly deceived.
Company Response:
State: CA
Zip: 91303
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: During 2019, I was experiencing financial hardship and decided that consolidating my private and public loans into one big loan to get the interest rate down was the best option to help me get my loans paid off and on time. I decided to move forward with refinancing through XXXX. In the last quarter of 2019, I called Navient to let them know of the decision I had made and requested that the six loans I have with them ( totaling {$28000.00} ) be placed on deferment while I waited for XXXX to walk me through my options of consolidating all of my loans. The Navient customer service representative over the phone told me they would place the loan on deferment and I would not need to make a payment for 90 days. The customer service representative was inaccurate in the information they gave me as they FAILED to put the loans in deferral mode. Although I was clearly communicated to that there was no need to make a payment for the days outlined while I waited for consolidation to process, this misinformation caused there to become a failure to pay. With that being said, once I found out there was any sort of inquiry on this loan, I was forced to make an immediate payment but was still penalized for the inaccurate information the representative gave me. I am experiencing ample credit issues now due to the failed processing of my approved deferment and inaccurate information given to me by the Navient representative.
Company Response:
State: TX
Zip: 75204
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Threatened to contact someone or share information improperly
Subissue: Talked to a third-party about your debt
Consumer Complaint: On XX/XX/2021, Navient contacted my aunt, who is not related to my accounts in any way shape or form, regarding my account and reference number. This happened years ago and I reported them then as well. This is completely unacceptable and bizarre as she has never helped me in any financial fashion. I don't know how they got her phone number or anything.
Company Response:
State: TN
Zip: 37931
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have now disputed this with XXXX and XXXX on several occasions and neither of them resolved this issue. I filed a separate complaint with CFPB against both of them, which didn't yield helpful results in fixing this issue. I've personally written Navient ( through their website, several times ) to discuss this as well. I've never received a response from them in over a year. Navient has reported to the 3 major bureaus that I had fallen behind on payments on 9 of my student loans. So, each individual credit report displays both 90 and 120 day marks 9 different times. More specifically, the 90 and 120 markings for each of the 9 loans are placed under XXXX and JXX/XX/XXXX, which suggests that I was 90 days behind on payments in XX/XX/XXXX and 120 days behind on payments in XX/XX/XXXX. This turned these 9 loans into adverse accounts on my credit reports. Further, these derogatory markings were deliberately placed on my reports to suggest to other creditors that I was not paying as agreed upon and that I was not current on my payments. This has caused all sorts of barriers for me in multiple areas of my life, as it's been 4 years and 11 months since Navient first reported this information. The big issue with all of this is that I have never made a late payment on these loans. Ibe never fallen behind on them. These loans were always placed in deferment or forbearance until consolidated in XX/XX/XXXX. Interestingly, I have other federal loans that were all on the same course as these 9 and all went back into repayment at the same time after graduating college and the 6 month grace period expiring. I'm unsure how 9 loans defaulted but the others did not. This next part is what I find to be particularly peculiar. Each of the 9 loans show that I was current on my payments in XX/XX/XXXX, just one month before I allegedly became 90 days late on payments. They also show that I was current on my payments inXX/XX/XXXX, 2 months before I allegedly became 90 days late on payments. Not 1 of the 9 loans on any of the 3 major reports show any indication that I was ever 30 or 60 days past due on payments. So, how did my payment history suddenly become 90 days past due on 9 different loans? Not one of the many employees I've spoken with from XXXX, XXXX or XXXX can answer this question. Yet, somehow, after countless calls, speaking with customer service representatives and supervisors, multiple direct disputes online with the 3 bureaus, disputes put forth through XXXX XXXX and having already filed 2 complaints with Comsumer Financial Protection Bureau, these misleading and outright false markings remain on my credit reports. Every time Navient has been investigated regarding this matter, I get the same response : Navient verified the information im disputing on my report as accurate. Case closed? I'd like to know who is doing the investigating then and if it is actually even occurring because after the " results '' come back, I'm not entitled to see how Navient responded. I'm concerned about the system here because I've been told several times now that for this information to come off, I am the one who needs to provide documentation as evidence. So, a company working directly with our federal government falsely reports misinformation about one of it's consumers for 5 years, depicting them as unreliable, irresponsible and uncreditworthy in a report read by people who quite literally use that information to dictate the most important areas of the consumer 's life ... ... and when the the consumer discovers this defamatory reporting, they're the one that has to prove their innocence? Something is not right there. If that's the case, this system is broken. I am asking here because a supervisor at XXXX verified that as accurate. I have attached screenshots from my XXXX credit report of the 9 loans and how it shows I was late in XXXX and XX/XX/XXXX. These screenshots are a clear and total representation for XXXX, only. These screenshots are meant to be a representation for context purposes relating solely to the 90 and 120 markings for XXXX and XX/XX/XXXX for XXXX and XXXX reports. Thank you for your time.
Company Response:
State: AZ
Zip: 85016
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-08
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I'm trying to login to Navient on Saturday, XX/XX/2021 to download tax forms related to my student loan and am unable to login due to " scheduled maintenance. '' Their automated phone system is also unavailable due to maintenance. I will concede that I could have been more proactive in working on filing my taxes earlier, but it strikes me as irresponsible and inconsiderate for a loan servicer 's site to be undergoing " scheduled maintenance, '' one weekend before the tax deadline. For people who work during the week this makes it very difficult to take care of business and is a disservice to me as a student loan borrower and as a taxpayer.
Company Response:
State: GA
Zip: 30601
Submitted Via: Web
Date Sent: 2021-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This account is involved in litigation for fraudulent practices according to my FCRA rights. I have not supplied proof under the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I may presume that no proof of the alleged debt, nor therefore any such debt, in fact exists. Note that the collector has to stop all collection activities until it can provide all the evidence. Under the FDCPA Section 809, Validation of debts [ 15 USC 1692g ] I have the right to verify any alleged debt on my credit report and if the alleged debt is being disputed, the debt collector shall cease.
Company Response:
State: TX
Zip: 76018
Submitted Via: Web
Date Sent: 2021-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-05
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Student loans maxes out can't pay for math class destroyed financially. INVESTIGATE XXXX XXXX XXXX
Company Response:
State: WA
Zip: 992XX
Submitted Via: Web
Date Sent: 2021-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am a teacher and should soon qualify for Public Service Loan Forgiveness. Any time I have tried to enroll or have tried to find information, I have basically ended in a broken link or a form I can not fill out. I started with just under $ XXXX in student loans and after 8 years of paying them on an income-based repayment plan, I have hardly touched the principal balance. In fact, one of my largest loans, A direct loan, originally for {$20000.00} now has a principal balance of {$22000.00}. Last year, I paid over {$6000.00} in interest alone! If I am paying {$6000.00} in interest in a year, with monthly payments at around {$500.00} ( what I can afford as a teacher ), that means I am only ever paying off the interest, but not touching the principal balance. The fact that interest on some of my loans is almost 7 % is outrageous! After 8 years of teaching, I have not made any progress on my student loans, and still don't even know if I am on the right track for Public Service Loan Forgiveness. It's infuriating.
Company Response:
State: CO
Zip: 80401
Submitted Via: Web
Date Sent: 2021-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My monthly payment to Navient is {$390.00} for two consolidated loans under FFELP was up to date.This payment contract stated in 2006. Ive been making regular payments with a couple of deferment interruptions. I started an inquiry about delaying payments until I was able to pay again because I was having temporary hardship. I was informed about an ( IDR ) and received an email. Thats when I realized I preferred a deferment, and made a second call, then I was offered immediately a forbearance that would stop payments until XXXX and resume again at a lower payment for two years @ {$250.00} month. After the two years, the payment would go up to XXXX for 155 months. The after the 155 payments, one payment @ {$450.00} for one month. I requested the representative from Navient to email me the contract before I make a decision and before I send in verification of income. The representative told me the forbearance was already in progress and that my payment was stopped until XXXX. I told the representative to hold off on the forbearance because I didnt like the terms of the new contract and that I wanted a deferment not a forbearance. She continued to read the script that my payments were stopped until XXXX and that payments have been lowered for two years. I made several attempts to get the forbearance removed but they continued to read me the script. The issue I have is that I will be starting this contract all over again with another collection agency and where I will be repaying back more money then if I had stayed with the contract in 2006. I do not want the forbearance and how can they make me accept this when I have not agreed verbally and without a signature. I will not accept this bullying and predatory lending disguised as an option for help when there is a real need for help. It makes you feel so vulnerable and hopeless in trying to get a real resolution that fits my circumstance. You heard the old saying to be thrown under the bus. Well in the case with Navient, they seem to throw everyone in front of the bus and keep running the bus back and forth over them with no compassion.
Company Response:
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2021-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: So my loans are being charged different fees and different interest rates than they were when pay off was signed with lawyers and agreements were set. I see suddenly my entire payment is now counted as a fee when this wasn't the original agreement or how the accounting was handled. Please fix the accounts to show the same interest rates that was agreed upon. Debt collectors can not just change as they see fit as rules must be the same. I have the payments and how they were being distributed to 2014. Once the debt collector sent my bill to another company Navient chose interests and payments were changed. I need statements of accounts that show the agreed upon rates and terms.
Company Response:
State: NC
Zip: 28590
Submitted Via: Web
Date Sent: 2021-05-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A