Date Received: 2022-08-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Navient encouraged me, as a borrower, to refinance multiple times rather than proceed with the income-driven repayment plan I had re-qualified for. Back in XXXX of 2021, after prequalifying for an income-driven repayment plan of $ XXXX for XXXX years and the remaining balance forgiven, Navient bombarded my email with notifications XXXX " Take Immediate Action '', " Congratulating '', and " Alerting '' me to complete the offer " before expiration ''. In my ignorance and anxiety caused by the urgency they were insinuating, I thought Navient was notifying me to begin my XXXX plan. However, after completing the process via the link they sent me multiple times, I was contacted by a representative with devasting news. Instead of encouraging me to move forward on the income-driven repayment plan I had looked into and prequalified for, Navient was actually urging me to move forward with refinancing my federal loan to a private loan that offers no income-driven repayment plan. Now, rather than the repayment plan of $ XXXX for XXXX years and the remaining balance forgiven, I am being told I owe $ XXXX for the next XXXX years. And because it's now a private loan I'm no longer eligible for any assistance based on my income. As a single mom of XXXX kids, this is completely unattainable. I've tried sharing my situation with various representatives and supervisors, I've even reached out to a lawyer and am being told my only option XXXX be to file bankruptcy! As someone with good credit and no other debts, this is both terrifying and completely unacceptable. Navient truly deceived and bullied me into believing I had to refinance. All I wanted to do was set up manageable payments to take care of my school loans, yet now I'm faced with this additional financial hardship.
Company Response:
State: MO
Zip: 64015
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I asked for my overpayment all be allocated to principal. The person who responded pretended that I had not made a request, and instead chose to respond as though I asked a questions, and did not follow my instructions.
Company Response:
State: GA
Zip: 30030
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My two private student loans were originally taken through Sallie Mae, and were later assumed by Navient. For both loans, my mother was a guarantor/cosigner. I have paid these loans religiously every month since I graduated in XXXX. In fact, for the vast majority of this time, my loans were set up on autopay and paid automatically every month. I never applied for any alternative repayment plan or forbearance. My husband and I filed a joint XXXX XXXX bankruptcy in XX/XX/XXXX. As I was told student loans are not discharged in bankruptcy, I continued to pay my loans every month, during my bankruptcy and after. In XX/XX/XXXX, my autopay did not draft and I received a notice from XXXX XXXX that my accounts were paid off. I immediately contacted Navient and was told that due to settlement of a class action lawsuit against Navient, my loans should have been discharged in my bankruptcy in XXXX and have now been written off and I no longer owe Navient anything. In XX/XX/XXXX, my mother received an email that she had a new payment due to Navient. I again contacted Navient and was then told that the loans were transferred to my mother because I am no longer legally responsible for repayment. I explained that they told me the loans were written off, not that they were going to go after my XXXX mother for the balance. After some research, I found several complaints about Navient offering a cosigner release form where loans qualify for a cosigner release after 12 months of on time payments from the primary borrower, a good credit score, and other requirements. Neither Sallie Mae nor Navient ever disclosed to me over the course of 12 years of on-time payments that a cosigner release was even an option, let alone that I qualified for it as far back as XXXX. Additionally, this information is conveniently not able to be located anywhere on Navient 's website, even in the borrow information section. You can only find this elusive information on Navient 's site by Googling " Navient cosigner release ''. Mine is one of many complaints about Navient 's deceptive practices and failures to disclose. Had I known my mother could be released as a cosigner, I obviously would have applied for such, like any prudent person would. I submitted the cosigner release request in XX/XX/XXXX and was denied on the basis that I " do not have any active loans with Navient ''. So because Navient arbitrarily closed my account without notice, transferred loans to my cosigner without notice, and failed to ever disclose over the course of 12 years of on time payments that the cosigner could have been released, these loans are now in my mother 's name and I continue to pay them by check every month because I can no longer access them online. Had my mother been released as a cosigner at anytime between the time I qualified for a cosigner release in XXXX and the filing of my bankruptcy in XXXX, the balance of these loans would have been written off and my mother would not be saddled with student loans at retirement. To make matters even worse, as I've continued to pay these loans every month via check, Navient has cashed every check, but today reported to the credit bureaus on both my credit and my mother 's that the accounts are 60 days past due and in default, which is no where near true. I have paid back well more than my original loan amount, and Navient has made plenty of money off of me these last 12 years. Navient had a duty to inform of the potential of a cosigner release and the process for such and they failed to do so. Had Navient properly disclosed the cosigner release process, my cosigner would have been released from the loans well before my bankruptcy, and my loans would have been properly discharged due to my bankruptcy. Navient is using their failure to disclose their policies as a backend way around bankruptcies to continue to collect from discharged borrowers because most prudent people aren't going to allow their retired parents to become saddled with their education loans.
Company Response:
State: GA
Zip: 30043
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of Identity Theft. I am requesting that companies remove and block these fraudulent accounts.
Company Response:
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Navient has been giving me the back and forth on loans that were with them. They told me my loans had been moved over to XXXX. However, two loans were left with Navient and the way I found out was by getting a XXXX point decrease on my credit score. From what I was told by Navient and the news of student loans being paused and loans being moved from under Navient to XXXX, I was under the impression that I would be paying XXXX. These payments havent started yet but Navient put a 120 day late on my credit. Please help. Attached is a copy of my account record on these accounts with Navient.
Company Response:
State: SC
Zip: 29715
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: When I reviewed my credit report, I discovered that some of the information was erroneous. The XXXX credit bureau must validate this account in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). It is not authorized to fail to validate this reporting account as unverified information without providing any proof within the period allowed by law. This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. The account need to investigate and remove from erroneous reporting in my file are listed on my credit report : NAVIENT XXXX
Company Response:
State: CA
Zip: 91030
Submitted Via: Web
Date Sent: 2022-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I went to XXXX XXXX XXXX from XXXX. My loans were with Navient federal loans. I did not complete my degree. I had XXXX credits. I stopped going due to trying to change XXXX XXXX and my credits were not transferring. In late XXXX, my student loanscwere discharged with the 100 % XXXX XXXXXXXX veteran XXXX. In early XXXX the Borrowers Defense discharge was started for students that went to XXXX and the fact that XXXX closed. They received refunds on payments made towards their loans. I did not receive any refunds due to my loans being discharged with another program. But I in fact, qualify for a refund based on the requirements. Navient sold my loans to XXXX XXXX since then. So when I tried to get a refund through Navient, they state they did not have my account on the time of my loan discharge. I paid over XXXX my loan payments.
Company Response:
State: IN
Zip: 47630
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had applied for and was granted a forbearance on my XXXX student loan accounts through Navient during XXXX, as they were not the normal automatic federally stopped accounts. Both were granted, yet one is showing correct while the other continues to show a 90 day late ( which was during the forbearance period. ). I do not have the communication to prove it, as Navient deletes the online correspondence after 1 year.
Company Response:
State: OR
Zip: 978XX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: AS OF XXXX XXXX has failed to update my fraudulent account that are being reported on the consumer profile. FTC and the Police report along with the deletion letter from the company XXXX is evident and attached as well as XXXX being deleted permantely from my consumer profile I have reported them as well for their deceptive reporting and clear violation of the 15USC 1692 ( g ). Their inaccurate reporting concerning the Navient account are not only abusive but clearly fabricated the loans are in deferment not closed and 90 days late. XXXX you are violating federal law and I do intend to receive cure for the injuries that I have thus sustained. See attached Invoice.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-09
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have years of unpaid Navient student loans. Multiple forebearances, they would never reduce my payments. My daughter and I both signed for loans. She was included in the settlement but I was not. The school owner was sent to federal prison for money fraud. I would like to know why I was not included in the settlement. The Navient settlement website referred me to my state attorney 's office and XXXX referred me back to Navient. Any assistance would be helpful thank you.
Company Response:
State: FL
Zip: 32207
Submitted Via: Web
Date Sent: 2022-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A