Date Received: 2022-08-25
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have followed the coverage of the legal issues raised against Navient and the predatory practices with regard to student loans and the class action lawsuit ( s ) that were filed by the California Attorney Generals Office. The lawsuit alleged that Navient violated Californias Unfair Competition Law and False Advertising Law by taking advantage of vulnerable borrowers by pushing them into costly forbearances and failing to inform them of other programs, such as income-driven repayment plans, among other claims. I am one of those vulnerable borrowers. I have been granted some relief from the loans under federal issuance, but I am not going to receive any relief with regard to my private student loans. The structure and qualifiers for student loan cancellation under the recent Navient Settlement are such that I will not qualify due to my ongoing payments towards my student debt. I have not defaulted on my loans, which is one of the critical qualifying parameters. I have consistently tried to do the right thing by making payments, unlike those who defaulted. I have struggled for years now to make the bare minimum payments, and when I did have extra money from side hustles, I was never able to pay anything extra towards the principal balances of my loans, as there was never a place on my payment coupon for me to direct funds to the principal. This is also quite deliberate on the part of your company and the payment section of my accounts on the internet. I was defrauded. I was defrauded by Navient, as well as the schools, The XXXX XXXX, ( XXXX ), of XXXX, Arizona, XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX California, which by the way are all now closed. I never graduated because the student loans became an ever-pressing issue for me, where I could clearly see I would never pay off my student debt if I had stayed and tried to finish. I have been paying towards my student loans for 13 years, was steered into forbearances and deferments when I would seek help and my ability to pay was at great risk. Today, on one loan, I owe MORE than what I originally borrowed after 13 years since repayment began and being steered into forbearances and deferments by Navient. On one loan it appears as though I have only paid {$470.00} toward the principal after 13 years of repayment due to the recommended forbearances and deferments. My father, who co-signed on all of my private student loans, would be sought for repayment of my loans if I were to default, so my commitment to make my payments goes further than just my personal credit or potential for lenders to garnish my wages. The criteria for loan cancellation under the recent Navient Settlement actually REWARDS those who have defaulted on their loans, while I am PUNISHED for trying to stay afloat and make good on my promise to pay. The following student loan in the amount of {$3200.00}, which is the original borrowed amount, has actually increased over time due to offers of deferment, not understanding the terms of deferment and how the interest would be levied not only against my loan, but also on the interest of the interest of the deferment. This lending practice was not explained to me in any way. Navient was and still is well versed in this practice, knowing full well that most young people were not savvy to these rogue lending practices, it was a deliberate tactic. In fact, I was pulled out of class while attending the XXXX XXXX XXXX, California, and was told I didnt qualify for the loan I originally applied for and that I would be dropped from my classes and would still be responsible for the time I was in class, approximately 2 weeks, if I didnt sign the new loan presented. I was pressured into signing the new loan and was told I could not read over the terms at home when I could carefully consider my options to pay for school. I have made numerous calls to Navient over the years to try to get help regarding my loans and how I might be able to get assistance, and was consistently given misinformation, promises of deferment, forbearance without clear explanation of the structure, repayment of loans that were deferred. As recent as Monday, XX/XX/XXXX, at XXXX, I made a phone call regarding my federal loans and deferment was heavily pressed and recommended and that only a few months can't hurt '', by the representative who did not know I had already utilized ALL of the available forbearance time on my loans over a 13 year period. She insisted, multiple times, until I grew angry and ended the phone call. According to Navient 's website, the company promotes the following Values that support our vision and shape the culture of our company. These values guide everything we do : how we interact with and serve our clients; how we hire, develop, and retain our people; and how we contribute to our communities as responsible corporate citizens. These principles serve as the foundation of the passion, commitment, and integrity we bring to our business every day. We strive to be the best. By relentlessly pursuing the right solutions, we deliver on our promises to each other and those we serve. Were stronger together. We succeed because were inclusive and authentic, and we know good ideas can come from anywhere and anyone. We earn the trust of our customers and colleagues. This is achieved by always holding each other accountable and acting with integrity. We innovate always and everywhere. We empower each other to think differently, develop ourselves, and grow our company. As a client of Navient, a consumer who received products from Navient, I have not experienced the values Navient promotes. I was not offered reasonable solutions to the predatory loans I received from Navient. No one relentlessly pursued the right solutions for me. Navient did not earn my trust as your customer. Navient did not, has not acted with integrity. Navient continuously set me up for interest upon interest bearing loans, with little hope of repayment. Navient was sued by the Consumer Financial Protection Bureau for the following PREDATORY PRACTICES : 1. Failing to correctly apply payments 2. Steering struggling borrowers toward paying more than necessary 3. Obscured information needed to maintain lower payments 4. Deceived private student borrowers about requirements to release their cosigner from the loan 5. Harmed the credit of XXXX borrowers, including severely injured veterans In XXXX, Navient reported a profit of {$710.00} XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, the CEO of Navient, boasted, It was a year where we exceeded all of our goals. He doesnt care at all about the people Navient has harmed with their lending practices, just the bottom line of his wealth! The XXXX XXXX has closed. The school was a predatory, for-profit program that sought out students that didnt have the resources or high school transcript ( high GPAs and SAT scores ) to attend an accredited state community college, university, etc. The XXXX XXXX promoted their programs as highly sought after, maintained rigorous standards of student acceptance, made big promises of post-education job placement, and now the truth is known. The XXXX XXXX was a sham school. I will also be seeking assistance from all of my governmental representatives in California and the federal level. Navient has the ability to offer me cancellation for all of my private student debt, just like all of the students being rewarded for defaulting on their loans. I deserve relief just as much as they do.
Company Response:
State: CA
Zip: 91324
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: I am former XXXX student, I was informed by XXXX XXXX that most of my loans were discharged. However I discovered there was one loan that was a private loan, I was unaware that I had a private loan. The loan is managed through Navient and I was informed that CFPB had filed suit against Navient to remove any private loans from XXXX students. As I stated previously I was unaware that I had any private loans.
Company Response:
State: FL
Zip: 33351
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have private loans from XXXX that were originally from sallie Mae, now navient services them. I am in a repayment program that I have to keep renewing every 6 months or they increase my monthly payment even more. Every time I renew the program the amount goes up. I ask them to lower the payment, they say they can not. Is there any assistance with these loans seeing as they were for XXXX who was found fraudulent for pressuring students into signing loans.
Company Response:
State: NY
Zip: 14225
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I have no contract with Navient. Navient is in violation of 15 USC 1692c by not having prior consent from the consumer to make contact about a debt. They are fabricating a communication to me without express written consent. Navient has committed identity theft by acquiring my information for monetary benefit. Navient has invaded my privacy and has reached out to my personal contacts, without their consent, about an alleged debt. Navient has made false claims by attaching TEN entries onto the credit file, reporting all entries as late thereby damaging my credit. Navient has caused harm by way of trespass, violation of privacy and identity theft. 15 U.S. Code 1692c - Communication in connection with debt collection ( a ) COMMUNICATION WITH THE CONSUMER GENERALLY Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt 15 U.S.C.1681g ( e ) ( 11 ) Definition of victim For purposes of this subsection, the term victim means a consumer whose means of identification or financial information has been used or transferred ( or has been alleged to have been used or transferred ) without the authority of that consumer, with the intent to commit, or to aid or abet, an identity theft or a similar crime.
Company Response:
State: OH
Zip: 43085
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I attended XXXX XXXX which has now had legal trouble and basically all these loans are being forgiven. I contacted my servicer, Navient, about getting my remaining balance forgiven and I was told : " Thank you for contacting us regarding the settlement agreement announced on XX/XX/XXXX To be eligible for forgiveness under the settlement agreement, your loan must have been in default as of XX/XX/XXXX Your loans were not in default as of XX/XX/XXXX and can not be included in the loan forgiveness under the settlement agreement. Please understand that the terms of the settlement were agreed to by the participating states ' Attorneys General and Navient has no authority to alter or deviate from these terms. '' So basically because I was doing the right thing and paying my loan on time I get the short end and have to repay while someone who defaulted gets to have everything wiped clean. I have a family to support and couldn't afford to hurt my credit by just not paying so this seems completely wrong. I spoke to XXXX XXXX since I also had some federal loans and they are helping me and when I brought this up to them they said they had never heard of such a thing. Here is my loan info : Loan number XXXX, remaining balance {$5800.00}, initial loan amount {$15000.00} Please assist as this seems wrong to punish me for paying my loan and I can't imagine this is in the best interest of the consumer, it seems to only benefit a lender to keep getting money from people who pay.
Company Response:
State: MI
Zip: 48038
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I want to register my complaint with regard to the unfairness of the public service loan forgiveness waiver Ive worked for the XXXX of XXXX for 20 years, have always made my loan payments monthly all these years and still can not qualify for any type of loan forgiveness!!! Every other coworker I work with has managed to have their loans forgiven and I will never have that advantage. That is so very unfair!!! When I decided to go to a XXXX XXXX, I wasnt given a choice of where my student loan funds were coming from or be serviced byI was just happy to be going forward on a XXXX XXXX. My loans are through XXXX XXXX Bank and I suppose I will pay on them until I die that is so very unfair!!!
Company Response:
State: OK
Zip: 74012
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-21
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: i have been attempting to pay my student loans from the years XXXX i attended XXXX XXXX. i also had individuals close to me falsify my name and use me for what i thought was a grant/deposit from my college after having paid my tuition. bottom line, i can not afford to pay the amount owed and my entire credit profile/debt/stress/inability to obtain basic items is in jeopardy. i am a XXXX XXXX XXXX XXXXXXXX, a man who has been getting " bullied '' and harassed for years by debt collectors/con artists etc. i can explain more however i am respectfully requesting that my entire deb in full to the company known as navient, formerly sallie mae, be forgiven based on my public service and my disabilities and my inability to pay unless i declare bankruptcy or am able to collect back pay from the dept of veterans affairs.
Company Response:
State: NH
Zip: 03062
Submitted Via: Web
Date Sent: 2022-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-20
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Hi, I cosigned for a student loan with my father in XXXX ( yes, nearly 20 years ago ) which now shows as Navient ( it may have been Sallie Mae at the time ). This has recently ( this month ) shown up on my report for the first time dropping my score by over XXXX pts. This account is far too old to be on the report ; i have disputed w/ all 3 bureau and nothing has happened to removed them ; they were thus far both completed and did not change nor was the mark removed ( account ). My father had this removed in XXXX and i am kindly asking that mine is removed as well as soon as possible. Thank you so much for your help. I'm not where else I can go for this.
Company Response:
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2022-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been one of the defrauded by Sallie Mae for their practices, e.g. forced to take private high-interest loans through Sallie Mae/Navient when I was unable to pay Sallie Mae/Navient, but I did not go to a for profit school. However, I need remedies too. As of today, per Sallie Mae/Navient, I have paid over XXXX on an original XXXX loan and they say I will not pay off the loan until XXXX. I have no idea how to get them to rectify the problem and I have called and emailed. They have no claims department and have no remedies. Please help/advise. They are the most horrible lenders I have ever dealt with and they forced me to take out the loan in the first place when I was experiencing economic hardships. Warm regards, XXXX XXXX
Company Response:
State: MD
Zip: 20783
Submitted Via: Web
Date Sent: 2022-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-19
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: I enrolled at XXXX XXXX XXXX in XXXX I was told that they had 90 % placement after graduating and this was a recognized university. After graduation I planned on enrolling in military as an officer and found out that they are not recognized and my Bachelors degree was not from an accredited University. The hours and classes at this college can be anytime 24 hours and schedules change every month so it was impossible to get a job so they suggested that you take living expenses from the private loans. At the time I was only XXXX and my mother who co-signed was not a college graduate herself and we feel like we were misled into paying for a non accredited college. This has completely ruined my life. I will be in debt until I die. The original loan amount was $ XXXX I owe $ XXXX and I have been making my payments on time for 15 years. My loan originator was Sallie Mae now Naviant. XXXX XXXXXXXX owners recently celebrated their XXXX earnings. This college is a fraud and scams thousands of young adults every year also trapping their cosigners. I hope there are lawsuit against them just like I am seeing lawsuits against XXXX XXXX. Thank you for your efforts and I hope this can be brought to light.
Company Response:
State: FL
Zip: 32807
Submitted Via: Web
Date Sent: 2022-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A