Date Received: 2016-07-18
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: PROVEN RACKETEERING, PROVEN LOAN ORIGINATION FRAUD, FAILURE TO FOLLOW THE TRUTH IN LENDING ACT, PREDATORY LENDING, INTENTIONALLY DEFRAUDING THE US GOVERNMENT NOTHING WAS INADVERTENT. EVERYTHING WAS INTENTIONAL ~ EVIDENCE ATTACHED EXHIBIT A ~ Evidence XXXX ~ PROOF THAT XXXX CLAIMS TO BE INNOCENT NO MATTER WHAT AND THEY HAVE NO BEARING OR RESPONSINBILITY, EVEN THOUGH THEY HANDLED ALL OF THE CASH AND MISLEAD US THROUGH FRAUD. Evidence XXXX ~ PROOF OF LOAN ORIGINATION FRAUD .. Evidence XXXX ~ PROOF OF ESCROW MISAPPROPRIATION AND EMBEZZLEMENT EXHIIBT B ~ Evidence XXXX ~ ILLEGAL LOAN TRANSFER WITH LATE NOTIFICATION, WE WERE UNABLE TO PAY, WE TRIED ON XXXX XXXX, AND WE HAD LATE FEES BY THE TIME NATIONSTAR MAILED A STATEMENT TO US. THIS LETTER IS DATED XXXX AND IT CAME XXXX CLASS FROM TEXAS. Evidence XXXX ~ ALTHOUGH IT SAYS WE ARE CURRENT ON OUR LOAN, WE HAVE A {$3000.00} ESCROW SHORTAGE AND THE PAYMENT SPIKES. Evidence XXXX NO ABA ( AFFIILATED BUSINESS AGEEMENT ) WAS DISCLOSED DURING THE LOAN TRANSFER. MAKING OUR TRANSFER TO THIS CRIMINAL SCAM THAT IS ALSO A CORRUPT MONOPOLY CALLED NATIONSTAR ILLEGAL EXHIBIT C ~ BY NOT MAILING MONTHLY STATEMENTS AND ALSO BY FABRICATING MYSTERY CHARGES NATIONSTAR IS ILLEGALLY STEALING PRINCIPAL PAYMENTS WITHOUT LEGAL CREDIT. EXHIBIT D ~ XXXX ~ PROOF OF ILLEGAL PRE-PAYMENT COLLECTION AND FORECLOSURE THREAT. WE WERE NEVER NOTIFIED ABOUT THE THEFT AS REQUIRED BY LAW, THE ONLY REASON WE KNOW TODAY IS BECAUSE THE CFPB FORCED THEM TO ANSWER. WITHOUT THE INVOLVEMENT OF THE CFPB THIS SCAM WOULD HAVE ROLLED OVER US LIKE A STEAMROLLER. OUR PAYMENT WAS {$840.00} A MONTH YET WE OWE ALMOST 4 MONTHS OF PAYMENTS IN 60 DAYS. THIS HAPPENS AGAIN OVER AND OVER. EVIDENCE XXXX ~ WITHOUT EXPLANATION OR NOTIFICATION WE ARE PAYING AN ADDITIONAL {$760.00} IN ESCROW FOR A {$1400.00} LOAN PAYMENT ... ALL BECAUSE THESE A**HOLES STOLE OUR ESCROW THE MONTH AFTER MY HUSBAND DIED. EVIDENCE XXXX ~ THEY NEVER TOLD US ABOUT THE MONEY LEAVING OR COMING BACK. THEY FAKED CUSTIMOER SERVICE AND THEN SOLD THE LOAN TO THE PEOPLE THAT FLUSH THEIR TROUBLED FILES FOR THEM. NATIONSTAR AND FREEDOM MORTGAGE ARE VERY CHUMMY, THEY ARE THE ONLY ONES THEY ANSWER THE PHONE FOR AND THEY ARE CRIMINALS. EXHIBIT XXXX ~ NATIONSTAR IS GUILTY OF CONSUMER FRAUD AND LOAN FRAUD. THEY KNEW WE ARE SUING THEM AND THEY CLAIMED OVER AND OVER AGAIN, ILLEGALLY, THAT XXXX IS THE OWNER OF THE LOAN. THIS CLAIM IS IN WRITING BUT EXHIBIT XXXX CLEARLY SHOWS NATIONSTAR IS THE OWNER AND THEY HAVE LIED TO US FOR OVER A YEAR. THEY TOLD US BEFORE THAT " XXXX OWNS THE LOAN ''. HONESTY IS XXXX. EXHINBIT XXXX XXXX I HAVE A NATIONSTAR SUBCONTRACTOR STATING, UNDER OATH, THAT HE HAS WITNESSED CRIMES AND IS WILLING TO TESTIFY IN ANY COURT IF NEEDED. ATTACHED IS PROOF OF A LISTING AGREEMENT HE HAD. EXHIBIT XXXX ~ MISUSE OF GOV RESOURCES, INTENTIONALLY DEFRAUDING THE US GOV, FAKE CUSTOMER SERVICE, FAKE RESOULTION, FAKE = FRAUD AND FAKE AND FRAUD ARE ALL WE SEE. EXHBIT I ~ XXXX 2016 XXXX IN RESPONSE TO OUR CFPB COMPLAINT WE GET AN ILLEGAL COLLECTION LETTER AND A REQUEST, YET AGAIN, FOR ILLEGAL PRE-PAYMENTS. NATIONSTAR AND XXXX BOTH FOLLOW THE SAME GAME PLAN. THEY MAKE INTENTIPNAL ERRORS AND HOPE THE CONSUME XXXX TOO STUPID OR TOO LAZY TO FIGHT BACK. WHEN PEOPLE ARE DOWN? XXXX XXXX. WHEN THERE IS A DEATH? THEY BECOME PREDATORY AND BREAK LAWS FIGURING THE WIDOW OR WIDOWER WILL DIE SOON ALSO. **A NATIONSTAR SUB SPEAKS**It has taking me a year to piece together this XXXX view from the inside all the way to the victim on the outside but here is how it works. If they can get the initial loan origination fraud past the consumer they have already created a racketeering scam that defrauds, embezzles, misleads and constantly abuses the consumer forever and it is all illegal, especially their math. The goal from day XXXX is to steal the home. Customer service is never the goal with these people. That " service '' part is a front
Company Response:
State: FL
Zip: 34293
Submitted Via: Web
Date Sent: 2016-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-18
Issue: Making/receiving payments, sending money
Subissue:
Consumer Complaint: My loan was recently transferred to Nationstar XXXX/XXXX/16. Prior to transfer I had property damage to my home XXXX/XXXX/16. My first contractor did not complete the necessary work, I hired a new contractor. I sent the documents to Nationstar who stated they would not begin paying since my claim was over {$300000.00} to my new contractor because there was no license submitted. Myself and my new contractor informed them my state no longer provides licenses, however they insist they did. My house can not be fixed since they will not disburse any funds without license. In my states old law required contractor license over {$30000.00}. I informed them I would just hire several contractors whose claims would not total over {$30000.00} each they said they still would not pay claim without license. I need to have my home repair so I can move back in my home. But do n't seem to be able to get funds to repair which my Nationstar will not release. My insurance adjustor has only allowed 3 months for repairs to be completed and my time is running low.
Company Response:
State: NC
Zip: 27406
Submitted Via: Web
Date Sent: 2016-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-18
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My Loan with Nationstar Mortgage # XXXX was modified and my trial payments were on time, I received XX/XX/XXXX statement and my payments went down to {$1600.00}, I phoned the bank and after reviewing they said my escrow was decreased. I made XXXX XXXX payment. Than XXXX XXXX payment came again {$1600.00} was made. My XXXX XXXX statement came and they were requesting {$2100.00}, I called and they connected me with an Escrow specialist, who did not understand what was going on, she than spoke with her Supervisor who also did n't have an answer. I was told they would call me back on Monday, when the Specialist team gets in and they wld review and phone me back. I waited patiently and still no call. I called again and this time a XXXX XXXX XXXX was assisting me. He looked at the notes but did n't have an answer for me, again spoke to his Supervisor and he did n't have an answer. They said they needed to get the top heads on my case cause they were puzzled as to why my Trial payments were higher than my statement payments. Once again I waited patiently and no phone call. Everytime I call I I get someone else and I give name of person who was helping me prior and they never recognize the name because they have so many diff. dept. I called once again and the rep read the notes and told me there was no update on status, but she wld try to figure it out. She said I had an escrow shortage XX/XX/XXXX, mind you I had talked prior to my Town Assessor and they claim that the escrow did not go up that I had to take that up with the Bank. If there was a shortage like the rep claim, should n't all that be put into the Orig. Loan Modification? If so, than why am I the one being penalized for their mistakes.
Company Response:
State: NY
Zip: 12533
Submitted Via: Web
Date Sent: 2016-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-17
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Aurora Loan Services was the servicer of my loan in XXXX. XXXX XXXX purchased my loan from XXXX XXXX XXXX XXXX in XXXX. At the time this purchase was made, there was no assignment of the mortgage & or the note to XXXX XXXX or XXXX or Aurora in the county records. It is Florida state law that these records are to be recorded in the county records if transfer occurs of a loan. The mortgage and the note are to be kept together at all times. When Aurora purchased the loan from XXXX XXXX XXXX Mortgage, an assignment of mortgage mysteriously appeared which was predated back to XX/XX/XXXX. The assignment alleges that XXXX XXXX XXXX, XXXX F/K/A XXXX XXXX XXXX was the assignor and Mortgage XXXX, XXXX was the assignee. This document was not recorded in the XXXX County records until XXXX/XXXX/XXXX and the document was NOT recorded by XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX. The document was recorded by Aurora Loan Services and prepared by a known robo-signing and false document mill by the name of XXXX XXXX. The document states that it should be returned to Aurora Loan Services after being recorded. There are XXXX loan numbers on the assignment. XXXX belongs to XXXX XXXX ( XXXX ) and the other belongs to Aurora Loan Services ( XXXX ). There is also a min number ( XXXX ) on the document and the first XXXX digits of the min number are the company number for Aurora Loan Services. At the time this document was prepared and signed, XXXX XXXX XXXX XXXX XXXX, had in fact been defunct for 2 years. When this document was recorded, XXXX aka Aurora Bank FSB fully purchased the loan from XXXX XXXX. XXXX XXXX XXXX XXXX, XXXX and XXXX, llc have never been a member of XXXX and would not have had the authority or the membership to assign my mortgage to XXXX in XXXX. It is obvious that this is a fabricated document and there are XXXX DIFFERENT companies involved on XXXX assignment of mortgage. After this occurred the loan was securitized and there were several other servicers servicing the loan. Then, in XXXX XXXX BANK XXXX decided to buy the loan back and serviced the loan from XX/XX/XXXX to XX/XX/XXXX with a completely different loan number. In XXXX XXXX filed bankruptcy, so why the sudden interest in my loan? Aurora Bank FSB F/K/A XXXX bought back my loan from the trust and then sold the servicing rights only to Nationstar Mortgage, LLC so it could fund itself? XXXX governs the sale & securitization of a negotiable instrument. Once the asset is sold, the bank is no longer the REAL PARTY in interest. Aurora Bank FSB bought the mortgage and note XX/XX/XXXX. I have requested information from Aurora in a QWR and I have been refused the information.
Company Response:
State: FL
Zip: 32526
Submitted Via: Web
Date Sent: 2016-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-17
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Mortgage company failed to pay taxes out of our escrow account. The taxes are now 7 months behind. We have been in constant contact with the mortgage company in the past 7 months. We were assured it was paid over and over several times by the mortgage company.. Several times. Have now received a letter from a lawyer for the city, stating they are going to begin the process of foreclosure if we do not pay the overdue taxes. Mortgage company is Nation Star Mortgage. Note we have NEVER missed a mortgage payment OR been late OR not paid in full our monthly mortgage payment. We also have email documents back and forth from the company saying the taxes were paid. And they still have not been.
Company Response:
State: TX
Zip: 761XX
Submitted Via: Web
Date Sent: 2016-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: NATIONSTAR MORTGAGE HAS FAILED TO CORRECTLY MAINTAIN OUR MORTGAGE ACCOUNT. XXXX 2016 REVEALED THAT THEY ADJUSTED OUR MONTHLY PAYMENT DOWN BUT UPON PERSONAL DISCOVERY LOCATED THAT THIS WAS DONE IN ERROR DUE TO THE COMPANIES ILL ATTENTION AND RESEARCH WITH OUR LOCAL COUNTY TAX BOARD TO CALCULATE THE ESTIMATED PROPERTY TAX AMOUNT. THEY ISSUED AN APPROXIMATE {$8500.00} REFUND AS A RESULT AS WELL. AFTER AN APPROXIMATE 6 HOURS ON THE PHONE TO CORRECT THE ISSUE, AN AGREEMENT WAS MADE WITH NATIONSTAR THAT US/THE CONSUMER WOULD ISSUE 2 CHECKS. 1 FOR THE MONTHLY PAYMENT AND 1 TO CATCH UP THE ESCROW ACCOUNT THAT THEY HAVE NOW SHORTED AS A RESULT OF THE ABOVE ERROR. INCLUDED IN THE OVERNIGHT PACKAGE WHICH INCLUDED THE ABOVE SAID 2 PAYMENTS WAS A TYPED LETTER OF HOW THE PAYMENTS WERE TO BE CREDITED IN ADDITION TO A NOTE IN THE MEMO SECTION OF EACH PAYMENT SAYING " PAYMENT '' AND " ESCROW. '' UPON ARRIVAL OF OUR XXXX MONTHLY STATEMENT, " NATIONSTAR '' HAS YET AGAIN FAILED TO SERVICE OUR ACCOUNT CORRECTLY AND APPLIED THE " ESCROW '' PAYMENT TO PRINCIPAL.
Company Response:
State: CA
Zip: 92870
Submitted Via: Web
Date Sent: 2016-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: ***THESE ARE NEW CRIMES FOR THE WEEK OF XX/XX/XXXX - XX/XX/XXXX ... THEY CAN NOT BE EXPLAINED BY ANY PREVIOUS ANSWER OR CFPB FILING*** PLEASE BE ADVISED THAT NATIONSTAR AND XXXX HAVE XXXX FACES ... THE ONE THEY FAKE FOR THE CFPB AND FHA ... AND THE OTHER ONE, WHICH IS NON COMPLIANT, UNHELPFUL, A CRIMINAL FRAUD, AND AN ILLEGAL, MONOPOLISTIC SCAM THAT HAS NO BUSINESS TOUCHING ANY FHA ASSET OR CONSUMER EVER AGAIN Criminal/compliance offense # 1 ~ ***WE HAVE DOCUMENTED NUMEROUS ATTEMPTS TO ILLEGALLY DEFRAUD THE CONSUMER AND THE U.S. FEDERAL GOVERNMENT*** These include failure to mail monthly statements for nearly a year now, numerous illegal fees without explanation, and illegal collection letters that no one can source and find in the file on their end. Criminal/compliance offense # 2 ~ **WE HAVE DOCUMENTED AN ILLEGAL ATTEMPT TO STEAL THE HOME AS A VINDICTIVE RESPONSE TO OUR MOST RECENT CFPB FILING*** We have 2 letters dated XXXX XXXX from the same office. One is acknowledging our CFPB complaint was received and the other is an illegal collection letter extorting and demanding {$4500.00} in a one time payment in certified funds or they take the home. Criminal/compliance offense # 3 ~ ***NATIONSTAR AND XXXX XXXX ARE CHARGING A 3,600 % INTEREST RATE ON LATE FEES INSTEAD OF THE {$25.00} IT 'S SUPPOSED TO BE ON OUR PAYMENT. IT IS A SCAM THAT IS ILLEGALLY FORCING PREPAYMENTS ON OUR LOAN THAT THEY POCKET WHILE SIMULTANEOUSLY STEALING PRINCIPAL PAYMENTS WITHOUT LEGAL CREDIT*** This is a XXXX offense legal and compliance violation. Criminal/compliance offense # 4 ~ ***NATIONSTAR IS ADDING LATE FEES BEFORE THE PAYMENTS ARE LATE ... THEY ARE NOT ONLY 3,600 %, THEY ARE ADDED ON THE XXXX DAY OF THE MONTH*** Criminal/compliance offense # 5 ~ ***NATIONSTAR IS GUILTY OF NOT MAILING A MONTHLY STATEMENT OF ANY KIND IN 2016, DESPITE OVER XXXX REQUESTS FOR THE STATEMENTS TO BE MAILED AS REQUIRED BY LAW*** Criminal/compliance offense # 6 ~ ***WHEN ASKED ABOUT THE MONTHLY STATEMENTS XXXX OF THE " LOAN SPECIALISTS '' WE TALKED WITH AND ONE SUPERVISOR TOLD ME, AND I QUOTE, " WE DO N'T HAVE TO MAIL A MONTHLY STATEMENT OR BREAKDOWN THE FEES YOU OWE*** Criminal/compliance offense # XXXX ~ ***WHEN I CALLED TO ASK ABOUT THE XXXX PAYMENT FOR 2016 ( BECAUSE THEY REFUSE TO MAIL STATEMENTS ), A {$400.00} LATE FEE WAS ADDED TO THE PAYMENT BY THE XXXX DAY OF THE MONTH EVEN THOUGH I CONFIRMED THE LATE FEE IS {$25.00} AFTER THE XXXX Criminal/compliance offense # 8 ***NATIONSTAR IS GUILTY OF EXTORTION. THEY WO N'T EXPLAIN WHERE THE {$400.00} CAME FROM, OUR PAYMENT IS {$990.00} A MONTH, BUT THEY WANT {$1400.00} AGAIN*** Criminal/compliance offense # 9 ***THIS IS THE 5TH TIME WE HAVE HAD A {$1400.00} PAYMENT ON A LOAN THAT WAS ILLEGALLY DISCLOSED AS {$840.00} WITH LOAN ORIGINATION FRAUD*** Criminal/compliance offense # 10 ~ ***NATIONSTAR AND XXXX ARE BOTH GUILTY OF INTENTIONALLY MISLEADING A GOVERNMENT INVESTIGATION OVER AND OVER AGAIN. WE HAVE PEOPLE WHO WERE NOT THERE, AND NEVER KNEW THE GUILTY PARTIES, STATING ON PUBLIC RECORD THAT THESE PEOPLE THEY NEVER MET WERE OF IMPECCABLE CHARACTER AND THEY ARE ABSOLUTELY 100 % POSITIVE NO ONE EVER HAD A BAD INTENTION IN THE MORTGAGE INDUSTRY. WORDS CAN NOT DESCRIBE HOW LAUGHABLE THAT CLAIM IS*** Criminal/compliance offense # 11 ***NATIONSTAR AND THE PREVIOUS SERVICERS HAVE ALL FAILED TO FOLLOW THE 45 DAY RULE ON MAKING US AWARE OF LOAN ORIGINATION FRAUD, FORCED INSURANCE, ESCROW THEFT AS JUST A FEW EXAMPLES*** Criminal/compliance offense # 12 *** ENABLING/DIRECTING A CRIMINAL, CRIMINAL AND CIVIL RACKETEERING ~ IF XXXX XXXX OF NATIONSTAR AND XXXX XXXX OF XXXX XXXX BOTH HAVE THE FIRSTHAND KNOWLEDGE OF ALL OF THE ILLEGAL ACTS AS THEY HAPPENED AND THEY WERE THERE, THAT MEANS THEY NOT ONLY HAD FIRSTHHAND KNOWLEDGE OF THE CRIMES, THAT ALSO MEANS THEY DIRECTED AND MATERIALLY PARTICIPATED IN THE ILLEGAL ACTS IN ADDITION TO THE ENSUING COVER-UP.
Company Response:
State: FL
Zip: 34293
Submitted Via: Web
Date Sent: 2016-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have submitted complaints number XXXX, XXXX, XXXX, XXXX, XXXX, XXXX among many other complaints against Nationstar Mortgage , LLC and XXXX XXXX XXXX XXXX XXXX XXXX Et Al XXXX dba '' XXXX XXXX XXXX , XXXX . They have XXXX billing collection issues and XXXX problems with service according to the XXXX which grades them with a " XXXX '' rating. I have not received any responses from this company with regards to their adhering to the Frank-Dodd requirement and the discovery/disclosure of their identities as Parties in Real Interest. I have proven them not be Parties of Real Interest in a law suit in the Circuit Court of XXXX County XXXX under case number XXXX and I have filed the case in United States District Court for the XXXX under Title 42 code 1442-1446 under case number XXXX. This District court has a minute order to stay the temporary restraining order until XXXX XXXX, XXXX awaiting the response from the defendant ( s ) Nationalstar and the AGents. Nationstar promise to respond to my complaint by XXXX XXXX, XXXX after an exceptions hearing. Nationstar has not responded and even though there is a removal and court case in the District Court for the XXXX, Nationstar and the circuit court for XXXX county XXXX has issued a writ of possession on my estate. So far your bureau has done nothing to compel Nationstar to obey the laws and provisions of Truth In Lending Act ( TILA ), Real Estate Settlement Procedures Act ( RESPA ) and Home Ownership and Equity Protection Act ( HOEPA ) and Fair Debt Collection Practices Act ( FDCPA ). Nationstar has denied me due process of law by not responding to discoveries and disclosures, qualified written requests and they are attempting to move forward without even allowing me to face my accuser. I am attaching documents filed in both the circuit court and the district court. XXXX XXXX XXXX is requesting that the this bureau put lawful pressure on Nationstar and stop them from committing any further negative actions against XXXX XXXX XXXX pending verification of debt, the result of the Minute Order by Judge XXXX XXXX of the United States District Court for the XXXX, a forensic audit, discovery & disclosure ( s ), and XXXX XXXX XXXX facing her accuser in court. Administrative Judge XXXX XXXX approving a writ of possession against XXXX XXXX XXXX shows contempt of the Higher United States District Court for the XXXX in XXXX XXXX without due process of law. XXXX XXXX XXXX just received a call from XXXX XXXX XXXX XXXX, XXXX to provide a typed transcript for the XXXX XXXX, XXXX Exceptions Hearing. How can filing an appeal to the Exception order and/or the writ of possession be accomplished if XXXX XXXX XXXX and her family is evicted from her home? Note : for future purposes no one else can administer the above Estate but XXXX XXXX XXXX. XXXX XXXX XXXX and XXXX XXXX XXXX provided Nationstar with a certified and county recorded revocation of power of attorney and Lien against the Estate from them as the primary creditor. NOTICE TO PRINCIPLE IS NOTICE TO AGENT ; NOTICE TO AGENT IS NOTICE TO PRINCIPLE It is very clear that in the CIRCUIT COURT FOR XXXX COUNTY XXXX, Nationstar is SHIELDED AND PROTECTED AND CAN CHOOSE NOT TO ENGAGE IN DUE PROCESS OF LAW WITH THE SANCTIONING OF THE ADMINISTRATIVE JUDGE XXXX XXXX OF THE XXXX COUNTY CIRCUIT COURT. Nationstar are/were aware of the discoveries and disclosure request ( s ), the qualified written questionnaire, the interrogatories, the laws of TILA, RESPA, HOEPA, FDCPA and chose not to honor them and no one is compelling Nationstar to obey the law.
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2016-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I retained XXXX XXXX XXXX to do a Modification for my home in XXXX of XXXX. I paid them about XXXX dollars, and never got a modification..On XXXX XXXX I called up my lender whose name is Nationstar Mortgage and was told my home was sold on XXXX XXXX XXXXXXXX law group never contacted me regarding this matter at all. I also never receive any notices about a Court Date for a Foreclosure Court appearance. In XXXX of XXXX I XXXX XXXX faxed short sale documents to Nationstar Mortgage cause I was under water. Nationstar Mortgage said they never received any documents. So on XXXX XXXX XXXX I called up Nationstar again to fax over some more documents to be told my home was sold on XX/XX/XXXX.XXXX group never contacted me or my Wife regarding this matter now me and my Family have to pack up and leave the premises because of XXXX negligence.This really hurts cause I have a Family.
Company Response:
State: NY
Zip: 10710
Submitted Via: Web
Date Sent: 2016-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have mortgage with Nationstar mortgage and I applied for a loan modification. Nationstar denied my modification. However in the letter it stated that I have a right to access the documents relied upon in this investigation ... I made the request but was denied. I was not reviewed for HAMP
Company Response:
State: FL
Zip: 33023
Submitted Via: Web
Date Sent: 2016-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No