Date Received: 2016-10-07
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We applied for and were approved for a loan modification. After the third trial payment was made in full on time we were advised of a judgement/Lien. We took care of this immediately and provided the mortgage company with a warrant of satisfaction which was obtained from superior court. This warrant states that the judgement in question was paid in full and judgement closed. The mortgage company then requested county recording information. As it appears our county does not do this and was unable to provide us the requested documents. The county records clerk provided us with a letter stating this letter was not available, which we also forwarded to the mortgage company. Upon follow up, we were advised that our modification was closed, they would not allow us to talk to loss mitigation, actually refused to transfer to that department. After stating our obvious disagreement, we asked mortgage company to send out a workout package. We called to follow up because we did not receive the packet, and was advised to print it out. A few days later we received a letter stating the sent our file to attorney to commence foreclosure proceedings. This is absolutely unfair. In addition our mortgage company did not record our mortgage with the county until approximately 4years after obtaining it. They want to hold us accountable for not being timely submitting a document that does n't exist for us but can not be heldheld accountable for their insufficiencies with the same entity ( county ) I feel we are being bullied and not properly treated. Any assistance will be greatly appreciated. Thank you
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2016-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-30
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I recently received a letter from M & T Bank informing me that I was required to contact them and update my information. This letter also stated that if I did not take this action, my accounts could be closed. I contacted M & T and asked why I received this letter and I was informed that it was required by Section 326 of the Patriot Act. I have since made repeated requests to M & T asking for an explanation as to why I received this letter as I am not a new customer, nor have I opened any new accounts. On at least seven occasions M & T has refused to provide me with an explanation or any detailed information as to this requirement. M & T employees have threated to close any and all accounts that I am associated with if I do not comply, but has ignored every question I have asked. I have also repeatedly requested contact information from them so that I may speak to someone to resolve this issue and they have refused to provide me this information as well.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2016-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-01
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: i have been a customer and investor at the XXXX branch XXXX, XXXX M & T bank since they opened years ago. when withdrawing {$6000.00} from my checking account XX/XX/2016 i had an unpleasant experience with XXXX. he was arrogant and condescending, and evidently does n't care if i bank here or not. thank you.
Company Response:
State: PA
Zip: 17268
Submitted Via: Web
Date Sent: 2016-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-29
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: My cable company took money out of my account. I was charged 2 insufficient fees. I put in a dispute, and the customer services reps have told me repeatedly that the provisional credit would be in my account in a matter of days, and the 2 fees would be as well. None of this has happened, and its been 8 days. I spoke with XXXX in XXXX, NY, she was a Complete XXXX to me, and I disconnected the call. I called again yesterday and today, and have gotten nothing but RUDE people NOT WILLING TO HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM NOT DEALING WITH THIS ANYMORE!!! I am a XXXX, have no money right now, and I am a Single Parent, who DOES NOT RECEIVE ANY CHILD SUPPORT!!!!!!! XXXX was the last Supervisor I spoke too. He was mean, and was arguing with me!!! I am not dealing with this. Something better be taken care of soon, or I am reporting this bank to the XXXX, and the XXXX!!!!!!!
Company Response:
State: NY
Zip: 132XX
Submitted Via: Web
Date Sent: 2016-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Case # XXXX-Update I wanted to add more detail to my response to MT Bank response : -XXXX-check received by MT Bank with letter was attached that broke down the insurance checks MT had already and a check for remaining balance was sent to MT as instructed by MT. Check was mailed back. XXXX XXXX - overnighted check - letter was attached that broke down the insurance checks MT had already and a check for remaining balance was sent to MT as instructed by MT. -XXXX - Postal tracking confirmed MT received the check. Spoke with XXXX at MT-she confirmed that this payoff needed to be processed AND informed me that SHE was immediately reaching out to the attorneys so that house did not go to sheriff sale. Two days later house listed for sale. Payment not processed- check mailed back AGAIN- different story every time MT Bank is called. -Spoke with Attorneys- Overnighted the same check on XXXX/XXXX/16. It is now XXXX/XXXX/16 and account is still not paid off. -M T Bank has had the first two insurance checks since XXXX. So there response that they can not waive fees is not only ridiculous but should be illegal. There should be notes all over the account at MT of all the discussions. The time spent on phone calls ( which were usually hour or so long ) is frustrating and stressful. How do they get away with treating consumers like this. There should be a class action brought against M T Bank-reading other consumer complaints on the consumer protection bureau about this same treatment makes me wonder how many consumers were charged more then they should of been or worse yet lost there homes.
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2016-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-09-26
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: This is part of Case number : XXXX which was supposed to have been resolved with credit reporting agencies ( as per letter we received from M & T ) but the issue has yet to be resolved ( it 's been 5 months ). We received a letter from M & T Bank stating they were going to resolve the issue with all credit reporting agencies. The negative mark is still on my wife 's TransUnion report even after took proper steps with XXXX to have the issue addressed. Per XXXX ... They contacted M & T Bank and their investigation did not result in removing the negative mark from XXXX credit report ( the XXXX report is unchanged ). I am including the original complaint inside this case because I was n't able to find a way to dispute or reopen the previous case. XXXX ORIGINAL COMPLAINT ==== My wife and I walked into the XXXX XXXX M & T Bank branch XXXX XXXX XXXX XXXX XXXX XXXX to close all of our M & T accounts on file ( for myself and my wife ). We clearly stated our intentions to close all accounts and move on from this bank. After a half hour or so, we had exchanged cash where applicable in order to zero out each of our XXXX accounts. The banker told us we were completely closed out. We left the branch that day under the impression all accounts were closed per our discussion with the bank rep whose name is XXXX. A few weeks later we discover my wife 's " overdraft line of credit '' was in fact left open ( against our wishes ) and was now showing a negative balance of XXXX {$60.00}. The banker only actually closed XXXX out of XXXX of our accounts ( left my wife 's " overdraft protection '' line of credit open, even though the checking account it was linked to was closed ). So we immediately call the branch and we 're initially told its not possible to close the line of credit without coming into the branch. My wife explained to the rep its extremely difficult for us to come to this branch as its not close to our residence. Finally the rep says she will close the account and mail us a bill for the remaining balance on the account ( telling us that they waived a late fee ). 3 weeks go by and we do n't receive anything so we call again. This time we speak with a third rep who tells my wife to mail in a check for XXXX {$30.00} which will close out the account and we 're assured the account will actually be closed this time. We leave for a one-week vacation and when we return theres a letter from M & T Bank which is dated 3 days before our previous phone call and states that there 's an overdue balance of {$1.00} which at this point is 50 days past due and that this has been reported to credit bureaus. Sure enough we check my wife 's credit report and now see XXXX delinquent account on her report. This is the first and only delinquency on her credit report and her score has already dropped by XXXX points. We 've spoken with the branch manager named XXXX who is currently researching the issue has told us he 's not exactly sure if this is the bank 's fault and can not promise a reversal of the negative reporting to the credit bureaus. We firmly believe if the first banker ( XXXX ) had simply closed the overdraft line of credit the first time we visited the branch ( as we had asked for and assumed had happened ) there would be no issue and nothing negative to report to the credit bureaus.
Company Response:
State: NY
Zip: 11232
Submitted Via: Web
Date Sent: 2016-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-24
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: XXXX merged into M & T Bank XX/XX/XXXX. In XXXX XXXX XXXX XXXX 's accounts were integrated into M & T 's system. XX/XX/XXXX, M & T cut the interest rate for My Premium Checking Accounts from .25 % from where it had been held during the proposed merger period to .001 % which is unconscionable. My local branch in XXXX, NJ stopped displaying the current interest rates so that customers were not informed until after they received their monthly statement which took up to several weeks after the rate change. M & T Bank is offering bonuses to new customers which appear to be paid for with the reduced funds they are paying to existing depositors. The impact of the interest rate change is greatest on elderly and XXXX customers who live on a fixed income and find it hard to move to another bank.
Company Response:
State: NJ
Zip: 07052
Submitted Via: Web
Date Sent: 2016-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-09-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: M & T Bank attempted to foreclose on my family 's property. I believe that the fees, legal expenses, and interest were excessive and the accounting inaccurate. My family hired an attorney to fight these charges and avoid foreclosure. The bank made no effort to correct its fees. On XXXX, XXXX, XXXX, I paid off the entire amount of {$61000.00} to avoid the foreclosure. With the foreclosure stopped, I reached out to M & T Bank about the excessive fees. M & T Bank agreed that some of the fees were excessive and issued a refund check in the amount of {$1300.00} in the name of a deceased relative who has not owned the property since XXXX. The check can not be cashed, as the estate of the relative has been dissolved. I contacted M & T Bank to re-issue the check in my name, As I had paid off the mortgage. I also indicated that it would be acceptable to issue the check in the Name of XXXX XXXX, who was the current owner and who was also named in the Foreclosure lawsuit. M & T Bank refused to re-issue the check, nor would they consider refunding any additional fees. I want the CFPB to examine all of the fees charged and instruct M & T Bank to refund all of the fees in a check that is written to an actual, living person. The check can be made out to me, XXXX XXXX XXXX, as I paid off the mortgage and now own the property or it can be made out to XXXX XXXX, who was a party named in the foreclosure lawsuit, and who owned the property during the foreclosure process. I have attached copies of the original payoff letter with the breakdown of fees, and deeds showing the chain of ownership. The
Company Response:
State: NY
Zip: 11561
Submitted Via: Web
Date Sent: 2016-09-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-09-26
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I am a first-time homebuyer who used the XXXX HUD ( United States Department of Housing and Urban Development ) loan program to purchase my dream home. To date, my former contractor has received approximately {$86000.00} in funds ( aided by my former HUD XXXX consultant ) while many of the areas where the money has been spent will not pass city inspection ( supporting documentation available ). After bringing this to the attention of XXXX HUD officials it has become apparent they do n't know what to do. They have been very slow with their " investigation '' and alluded to the offending parties ( i.e. lender, consultant, contractor ) simply not even responding to the complaint at all. A requirement of the XXXX HUD loan program is to enlist the services of a consultant whose job is to help navigate the process. However, it has come to light that the consultant and contractor in my case have possibly been colluding to defraud me. I would later discover the contractor whom I found through my former consultant was unlicensed to do work in XXXX ( when he signed on for my project ) where my home is located and has been since XX/XX/2015. This contractor would later hire an unlicensed roofer who put a horrible, poorly done roof that is a potential fire hazard on my home and will need to be re-done completely. The work done by the plumber, electrician, and other subcontractors is just as horrible and will all need to be re-done. My home is extremely unsafe and in no way, shape or form can I allow my family to stay there. I 've kept my bank abreast of these developments as I have discovered them. Once I terminated the contractor I was told that I am unable to move forward with any other renovations because the funds set aside for this are " frozen '' until the situation with the contractor is " worked out. '' However, the only resolution the bank proposes is '' binding arbitration. '' This contractor not only failed to perform the duties required he totally misrepresented himself. Binding arbitration may work for small disputes between a contractor and client. Being forced to arbitrate with someone who uses the loopholes in a faulty system to defraud me equates to being forced to negotiate with my extortionist. This contractor has used most of my budget on renovations I ca n't use, destroying my home in the process and after bringing this to the attention of all relevant parties ( i.e. HUD, and M & T Bank ) feel their lack of sound action shows a level of indifference to an extremely abysmal situation. This push towards binding arbitration by the bank is not a one size fits all approach and should not be handled as such. I believe my situation far exceeds the normal contractor/client dispute. I was supposed to move into my home in XX/XX/XXXX and due to this mess have been unable. I 've done everything asked of me by all parties ( i.e. HUD, XXXX XXXX and M & T Bank ) throughout this mess and have n't defaulted on my obligation to pay the mortgage on a home I have no idea when I will be able to move into. I believe throughout this process the contractor has enjoyed more protection than I have ( the consumer ) and being forced to arbitrate with this contractor affirms that. When in point of fact this contractor owes me money. The only recourse I seemingly have is to legally pursue this contractor outside of arbitration. This whole situation is wrong and there is no one advocating my rights and I have been grievously wronged. I need help and implore you sound the alarm on this situation bringing my story and others like it to the forefront. After speaking to others with similarly terrible experiences I believe the XXXX HUD program is a breeding ground for predators seeking to defraud consumers. I know buying a home can be a difficult and arduous process, however, I never expected to be taken advantage of by people who were supposed to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19140
Submitted Via: Web
Date Sent: 2016-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-09-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am just going round and round with lender trying to modify my loan.
Company Response:
State: CT
Zip: 06840
Submitted Via: Web
Date Sent: 2016-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No