Date Received: 2018-05-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX XXXX XXXX XXXX sold my mortgage to M & T Bank. Because I was in bankruptcy, to protect my home from illegal foreclosure from XXXX, it was sold as a bad debt, therefore XXXX XXXX XXXX serviced the loan for M & T. I only had 4yrs left on the mortgage. My Chpt XXXX bankruptcy was dismissed in XX/XX/XXXX. They are absolutely horrible. The mortgage payments that I have paid since XXXX have been wiped from my account. They were never applied to my loan/account therefore M & T thinks I haven't made a payment in 4 years. Therefore they are starting foreclosure proceedings. I have spoke to M & T bank but they don't have my file and can't see any history on me and said that I have to deal with XXXX. I opened an investigation on XX/XX/XXXX with XXXX 's escalation dept and provided them and their attorney proof of payments since XXXX. XXXX XXXX the escalations supervisor assigned my file to XXXX XXXX but left the company within 24hrs of being assigned my case. It has now been transferred to XXXX XXXX, who said, yes I have your file but haven't gotten around to reviewing it yet. So you will have to wait until I look at it. Apparently XXXX has given him until XX/XX/XXXX to complete his investigation. However, M & T isn't being updated on any of this and they are coming after me. What concerns me is that they returned my XXXX payment back to me because it's in foreclosure and they won't accept anymore payments until this is resolved which will force the loan to go further in arrears. XXXX XXXX is the attorney for XXXX. I have never received a mortgage statement from M & T nor XXXX so I would know where I stand with my mortgage. I believe the mortgage has been paid off by now but who knows. Also my XXXX statements for 4 years have never shown payments nor reduction of principal. My accountant has had to file for a transcript to explain it and I have been battling with them since the start to get a handle of this loan. XXXX XXXX said - it looks like it has been wiped out of your account. If you look on the Consumer Affairs website - there are over 200 complaints on each party. I have already spent 10 years recovering from the illegal practices of XXXX XXXX XXXX and now am going through it again with M & T bank & XXXX. These practices need to end. I'm at risk to lose my home ... ... .again. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10010
Submitted Via: Web
Date Sent: 2018-05-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-25
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX I closed on a cash out refinance with M & T Bank. Unbeknown to me, the FHA HAMP loan I received in XX/XX/XXXXwas missed during the title search by the title insurance company that M & T hired. In XX/XX/XXXX I was contacted by HUD that my HAMP loan became due when I refinanced. I did not know this. They want me to pay {$2700.00} a month in addition to the {$2600.00} I pay for my mortgage. I am not in a financial position to to that. I was working with M & T for two months and they filed a title insurance claim. Last month they told me to get an attorney as they are only concerned with their rights not mine. I had to borrow {$2000.00} to pay an attorney and she is working with HUD on getting a lower payment plan. Now HUD has put this HAMP loan on my credit report as a collection account which has caused not only my credit score to go down but I am unable to cosign a student loan for my daughter who is a straight A student and supposed to start college in the fall. All of this is happening because M & T and their title company made a mistake. I never should have been approved for the refinance. I need help with M & T as they need to take some responsibility in this. If the title insurance company grants M & T 's claim then I should benefit from that relief. PLEASE HELP ME!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08742
Submitted Via: Web
Date Sent: 2018-05-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: After refinancing my home and closing with my new lender on XX/XX/2018, my former mortgage with M & T Bank was paid in full and funded on XX/XX/2018 In XXXX, I was notified by XXXX XXXX and my credit monitoring service that I had a derogatory/30-day late reported for XX/XX/2018 from M & T Bank I contacted M & T and asked them to explain because this was inaccurate. I have never made a late mortgage payment. M & T told me they marked my late because the received payment on XX/XX/2018 and that was 30 days after payment was due. I told them that did not make since and did not coincide with federal laws. M & T told me to file a complaint and they would investigate and get back to me. A couple weeks later, I received a letter from M & T saying they would not remove the derogatory mark from my credit report and they pretty much stood by the information stated to me previously. I also received a paid in full letter from M & T Bank stating my loan had been paid in full on XX/XX/18 ( attached to this email ) I filed a dispute with the credit bureaus and M & T changed some of the wording on my credit report but failed to remove the 30 day late from my credit report I worked with a credit reporting agency and had a conference call with my current loan officer, credit agency and M & T bank last week. In that conversation, the rep ( XXXX ) from M & T Bank said in plain language I never made a late mortgage payment and was on time in XX/XX/2018 because the loan was paid off on XX/XX/2018 After our conference call, the credit agency called M & T back and a supervisor ( XXXX ) said they would not remove the late payment from my credit report I have never made a late mortgage payment and I am disappointed with how M & T Bank is handling this matter. I am not in opposition of legal recourse if this matter is not remedied.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2018-05-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: RE : M and T Mortgage Loan # XXXX M & T bank has persistently misrepresented the fact around the late payment that was reported to the credit agencies in XX/XX/XXXX. After repeated attempts to correct the issue they refuse to see the facts. The mortgage was started in XX/XX/XXXX as a FHA XXXX Construction loan. The loan as agreed by the originator was to include 4 month of payments in escrow in addition to the construction funds and taxes which is a very normal, standard, and common arrangement in the XXXX loan process. The house was under construction and not receiving regular mail as M and T would be kneadable of during a major renovation. In XXXX I received a Tax bill from the town that showed a balance due. On XXXX XXXX as you can see in the phone records below I call M and T and asked them why I received this bill and asked them is the money for the taxes and the mortgage coming out of escrow as agreed. I was assured that the money was there, and the bills would be paid. I NEVER heard back from M and T and the XXXX tax bill was indeed paid but they were not paying my mortgage from the construction funds AS I WAS INFORMED ON THE PHONE. In fact you will see that I called them again on XX/XX/XXXX and no mention of this outstanding balance was made. It was not until I learned of the 30 day late from the credit agencies that I contact them to find out what had happened and immediately paid what they said was owed and have been trying to get them to fix the error on the reporting since. I NEVER Received a single call in XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXXstating that there was a pas due amount. Please see my phone records below, not a single incoming call from M and T. In a previous attempt to get them to correct this they sent documents and stated, here is what was due. Sending me documents 4 month after the fact does not constitute notice of payment due. M and T can send me all the documents they want now but it does not change the fact they NEVER contacted me to let me know that what THEIR representative misinformed me on the phone in the XX/XX/XXXX call. Additional M and T keep detailed phone records and can offer no proof that they did so and can offer no proof that I RECIVED anything from them nor attempted to contact me. It is unacceptable to mail me documents after the fact and claim I knew. I called to confirm that the money was in escrow and they confirmed this in the XX/XX/XXXX call, any claim or statement to contrary is a misrepresentation of the truth. M and T can provide no proof that after the XX/XX/XXXX call that they in any way attempted to contact me. If they say they mailed me documents, they must provide proof of receipt as no documents were received. If they say they called me after the XX/XX/XXXX call they must provide proof of the call. M and T needs to do the right thing and remove the 30 days late immediately with all 3 reporting agencies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/XXXX, M & T reported to the Credit Bureau that I was 30 days, When discovered I quickly notified M & T of the error however they insisted that it was accurate. I asked M & T to provide me with proof of when I was ever 30 days late, and I even sent a validation letter through certified mail on XX/XX/XXXX requesting for them to validate the late payment inquiry. M & T received the letter however 30 days passed, and M & T never responded. I disputed it with XXXX, and all I received was emails informing me that the creditor confirmed that the late payment was accurate, however, still, no proof was sent to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11412
Submitted Via: Web
Date Sent: 2018-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I opened a savings account with M & T Bank here in XXXX and was not told that a service fee of {$15.00} a month would be bank taken out of my account if I didn't keep a minimum of {$2500.00} in my account. I hadn't touched my savings account since XX/XX/2017 and until now this bank has been charging my account up to {$500.00}. so far. I hadn't noticed on my statements until now of such a fee for having my money in a savings account for safe keeping. I called the bank to ask to them to put my money back but they sais they would give me {$60.00} of it because it wasn't the banks fault or error. I said it is the banks error because I wasn't told such rule. I said if I knew of this I would have either kept {$2500.00} in my account or I would had closed out the account all together.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21229
Submitted Via: Web
Date Sent: 2018-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I purchased this property and I secured a home equity line from XXXX XXXX XXXX for the property at XXXX XXXX XXXX XXXX Tn XXXX.I also secured insurance from XXXX XXXX XXXX at that time. On XX/XX/XXXX I took advantage of a fixed rate loan option ( FRLO ) to convert from an adjustable to a fixed rate for the life of the loan paying {$150.00} as a conversion fee. All copies were scanned and emailed to ( XXXX XXXX ) XXXX XXXX on XX/XX/XXXX regarding the statement and proof of conversion fee check and supporting documentation for the FRLO. My XXXX loan was current as of XX/XX/XXXX when I received a letter that the loan was being transferred to XXXX XXXX. I was called by XXXX XXXX ( XXXX XXXX ) as I wanted to put the loan on auto pay but when the loan was transferred there was a problem as my payment was XXXX but XXXX XXXX thought it was XXXX but that was 2 months. XXXX XXXX demanded that I make the payment and XXXX was my new monthly payment. The following month I was told I owe XXXX twice the XXXX.I really believe they have issues with their banking software system they are using. Finally XXXX admitted there was a problem when it came over from XXXX and duplicated payments in their system.IN their eyes it is better to demand money and admit no wrong. Next I was told to add them to the insurance so I was on the phone twice a week trying to get the payment correct on top of the interest rate problem as described above. So XXXX XXXX does not work at XXXX XXXX anymore so now I start calling XXXX XXXX ( the new account rep ) and I leave message after message for 3 straight weeks at least a few times a day and no return call. After about 4 weeks I was able to reach XXXX XXXX and explained all my concerns and I never heard back from her. I called XX/XX/XXXX and demanded to speak to anybody that could help and was called back by XXXX XXXX with XXXX XXXX. I explained the situation and XXXX decided to take the position that he has been in the business 30 years and XXXX never does anything wrong and wanted to educate me on how interest works and force placed insurance all on a Friday night at XXXX. I am XXXX XXXX XXXX XXXX so I believe I understand how it all works. I was told by XXXX that the loan came over from XXXX with forced place insurance but I have documentation that shows there was no forced place insurance. I also have documents that show that the statements are so incorrect because on XX/XX/XXXX that statement shows XXXX as interest payment and no principal payment. On the statement I received dated XX/XX/XXXX it shows XXXX as they took the payment XXXX added XXXX they are trying to extort from me for force placed insurance equals XXXX and calling it the regular monthly payment.I have been very pro active to protect my credit and work with these people but they must have software issues and their lack of customer service is sad. I guess that is why they were fined XXXX XXXX by the CPFB. My issues are accuracy of statements and interest rate, lack of communication and both XXXX XXXX and XXXX XXXX both stated that the {$130.00} would be removed from the account as I was taken advantage of as I was working with them and was assured everything would be fine.That is similar to dual tracking only insurance related.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2018-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My loan was sold from XXXX XXXX to M & T Mortgage I was told it would be the same loan.Then Iam trying to make a payment before XX/XX/XXXX on XX/XX/XXXX and they will not accept it saying the send a demand letter and now have to pay the full amount by end of month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 79934
Submitted Via: Web
Date Sent: 2018-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My name is XXXX XXXX. I am baking with M & T bank, with the branch located in XXXX, PA. A month ago on XX/XX/2018 I went to the ATM next door to the banks branch to try to deposit money. After putting a {$50.00} bill inside of the ATM, the ATM spit out a receipt wasting error on it. Without giving me my {$50.00} dollars back. I called the offices of the bank and told them what happen. They on return gave me my money back which appeared on my card on the XX/XX/2018. Now today over a month later XX/XX/2018as I am preparing to go home from college for summer break, I check my account and its the {$50.00} have been taken out. When I called them bank they told me my dispute has been denied stating that they wont investigate any further and how it may be possible that someone could have gotten the {$50.00} on there card if they came into the place after me. After basically agreeing to this the told me they wont investigate no one else card because no one else filed a dispute. I mean of course no one will file a dispute if extra money appeared on there card. They also told me they viewed the cameras and couldnt see what I was doing on the ATM Machine. Which is outrageous because what is the use of the cameras. They told me they wont give me my money back and wont investigate any further. Although {$50.00} May seem like little money to be complaining about losing, I am a student who is struggling and need that money to get home. I am also a customer with this bank and for them to not help with finding my money because it benefits them is ridiculous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17013
Submitted Via: Web
Date Sent: 2018-05-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-05-03
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: There are 2 complaints that I have with my credit card company M & T Bank : 1 ) There were charges on the account, which I disputed and sent in documentation for because I was scammed and did not receive service. I contacted the bank and sent in documentation, regarding this dispute, and the bank recently sent me a letter saying that the charges are valid, which put the account in an over the credit limit status. I asked the bank if they would provide documentation or information regarding what was provided by the merchant because I know that there was no service provided to me. The bank said that they would not provide any information and just said that the dispute was denied and put the charges back on my account. When I asked why I could not receive an explanation the customer service supervisor stated that he did not have an answer and that no further information would be provided. 2 ) Since the dispute was denied and the charges were put back on my account, I received a letter from the bank stating the following : " If you are experiencing a financial difficulty and are unable to make a payment which would bring your account under its approved credit limit, please contact us right away at XXXX to discuss alternate payment options. The office hours associated with our phone number XXXX are Monday through Thursday XXXX to XXXX, EST and Friday XXXX to XXXX, EST '' ( please see paragraph 4 of the attached letter ). I contacted that phone number, stated in the letter belonging to the Asset Management Department, and they told me that they could not assist me since my account was not past due and that they would need to transfer me to another number to make payment arrangements. I was transferred to customer service and then customer service told me that they do not make payment arrangements and that they would have to transfer me back to Asset Management. I asked the customer service agent to warm transfer the call to Asset Management so she could explain the situation and prevent me from being transferred back and forth between the 2 departments. The customer service agent finally got someone in Asset Management who confirmed that they could not take my call since my account was not past due so I asked to speak to a supervisor. When I spoke to the supervisor, I explained the situation and what was communicated in the letter. He says that he contacted Asset Management while he was on the phone with me and they told him that these alternate payment options are for people who meet the requirements and said I do not meet the requirements. The following are the issues I have with this explanation : A ) First, if I did not meet the requirements then why was it presented in the letter for me to contact them if I was unable to make the payment? The letter makes it seem as though arrangements could be made if I contacted them right away ( please refer to attachment ). B ) When I called the Asset Management Team, at the phone number in the letter, why didn't they tell me directly that I don't meet the requirements ( since the letter came from them ) rather than bouncing me around from 1 department to another? And what are those requirements? The only thing they are basically saying is that my account has to be pass due before I can even speak to them. C ) What happens if this payment is not made by the due date? I already explained that the payment would not be made. This letter, provided by the bank, is very misleading. There has been no meaningful communication with the department who sent the letter although the letter asks me to contact them directly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75228
Submitted Via: Web
Date Sent: 2018-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A