Date Received: 2019-08-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My house was rushed into foreclosure ending with predatory leaning for the ages. I lost my house and the XXXX of equity that I had build up. I only owed XXXX. I was taken advantage of. The courts were manipulated. Justice was not served.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2019-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Both of my accounts at M & T Bank were frozen due to a delayed tax payment to the IRS. I did not receive any alert from M & T that I would not be able to access my funds. After waiting about one month for the IRS to process my payment, they confirmed on XX/XX/XXXX that the payment had been cleared. I called M & T Customer Service onXX/XX/XXXX to ask if my account was still frozen and after being on hold for a while, I requested to escalate the issue to a supervisor. I spoke to a Mr. XXXX who advised me that he would look into the situation and get back to me on Friday XX/XX/XXXX " by noon. '' I called on XX/XX/XXXX shortly after XXXX because I had not received a call and was on the phone with Mr. XXXX by XXXX. He called the IRS while on the phone with me and confirmed that the hold on my account was released and my accounts would be accessible by Wednesday, XX/XX/XXXX. On FridayXX/XX/XXXX, went to the XXXX M & T branch around XXXX and told a teller that I wanted to withdraw money in addition to closing my account. The teller told me that I would need to speak to a personal banker. I waited about 35 minutes for a personal banker but needed to go back to work. At no point did someone look up my account or suggest seeing a teller to at least withdraw money. After returning to work, I called both the XXXX and XXXX branches to see if I could get an appointment with a personal banker that afternoon. XXXX at the XXXX branch and XXXX at the XXXX branch both told me that the personal bankers would not see any customers- unless you have an appointment- after XXXX ( even though the bank closes at XXXX ). On XX/XX/XXXX, I made arrangements to leave my Saturday job early to go to the bank prior to the XXXX closing time. I arrived at the bank between XXXX and XXXX and was told by XXXX that all of the tellers were closed and I wouldn't be able to withdraw any money. At the mention of me closing my account, she set up an appointment with me for an " account review '' ( scheduled for Monday XX/XX/XXXX at XXXX ). Knowing I wouldn't be able to leave work again for the bank, I tried to arrive first thing in the morning on Monday XX/XX/XXXX to withdraw money. Having hesitation after all of the trouble I've experienced, I called M & T Customer Service again to confirm that I wouldn't have any issues. At around XXXX a customer service representative advised me that there was still a hold on my account. On XX/XX/XXXX, I called the IRS and confirmed again that the hold had been lifted from my account on XX/XX/XXXX. I called both the XXXX branch ( spoke to XXXX ) and M & T Customer Service to see what I needed to resolve this issue and they told me that if I requested a transcript from the IRS and brought it in, that would resolve my issue. I was told on XX/XX/XXXX that my account would be unfrozen by XX/XX/XXXX and it is now XX/XX/XXXX and the bank is advising that I wait up to 10 additional business days for my transcript so that they can unfreeze my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2019-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: M and T bank could not justify XXXX in overdraft fees in a one month period of time. The overdraft fee amount is XXXX each which would mean there would have been 72 overdraft charges to add up to XXXX. When asking for a breakdown or more information for the charges they would not give me the information. When I checked my checking account there were enough funds and the timing of the overdraft fees did not match the balance of my checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08054
Submitted Via: Web
Date Sent: 2019-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a notice from XXXX XXXX in XX/XX/XXXX that I was behind with one of my accounts and so I logged in and it was my mortgage company, M & T Bank. I had made all of my payments on time and even paid XX/XX/2019 payment in XX/XX/XXXX. I went through my bank statements just to make sure and yes, I had made every single payment, there just was not one listed for XX/XX/XXXX because I made it on XX/XX/2019. I emailed the company on their website listing dates and amounts that were paid ( I have attached a copy of the email and their response ) The XX/XX/XXXX payment was made on XX/XX/2019 for the payment amount of {$490.00}. The payment I tried to make early for XX/XX/XXXX was paid on XX/XX/2019 in the amount of {$560.00}. I paid extra to pay down late fees that I have incurred. Imagine my surprise when in the response from the bank, they told me that they did not show me making a payment of {$490.00} on XX/XX/2019. She asked me to fax the information over if I had proof otherwise which I did on XX/XX/2019 at XXXX XXXX, I am attaching the fax confirmation sheet. On Friday, XX/XX/2019 I received a letter from the bank dated XX/XX/2019 stating that they will investigate and let me know what they find. The letter states that I owe for XX/XX/XXXX ( which I do not ) and now it is XX/XX/XXXX and I owe for XX/XX/XXXX also. My credit report shows that I did not make a payment for XX/XX/XXXX, which is false, I sent them a statement from every month showing all of the payments I made. I also had a problem with my mortgage insurance and had to get new. My new company sent them the information in XX/XX/2019 to have insurance begin XX/XX/2019 and to be put in escrow. The company did not pay the bill for the escrow and beginning XX/XX/2019 raised my payment to include their insurance. My payment went from {$490.00} a month to {$780.00}. They would not accept payment for the mortgage only and did not pay the escrow for that. So I went back to the insurance agency and did a new policy that began in XX/XX/2019 but I still had to pay the outrageous amount of {$800.00} because they still did not pay the escrow and I had bounced a check so I added the {$20.00} to that payment, which I told the girl when I called that is what it was for, and yet it still shows I owe a {$20.00} NSF fee which I have attached a copy of my online account because it also STILL shows I owe for XX/XX/XXXX and now XX/XX/XXXX. As of today, XX/XX/2019, they have not paid my insurance to escrow and it will be cancelled on XX/XX/2019 if they do not. I have gone back and forth with this company and they are never willing to help even when it is their fault. I can't afford to pay XX/XX/XXXX and XX/XX/XXXX and so I will be going into default soon. Thank you XXXX XXXX - XXXX M & T Bank is my mortgage company account # XXXX Their phone number is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48423
Submitted Via: Web
Date Sent: 2019-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-02
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: M & T Bank has collected several thousand dollars in overdraft fees from my personal checking account over the course of the year which I find excessive. As per the law, the bank could have declined debit and/or POS transactions due to insufficient funds in the account when my bank funds were running low or should have warned me that an overdraft fee would be assessed if I proceeded with the transaction. But instead of this, M & T Bank routinely processed such transactions and charged me an overdraft fee of {$38.00} per transaction, even if the transaction is for only a few dollars. This is designed and intended just to increase overdraft fee revenue. This practice is a violation of New Yorks consumer protection laws and also its implied contract of good faith and fair dealing in M & T 's General Deposit Account Agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2019-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mother in law passed away in XX/XX/XXXX. She divorced her husband in XXXX and legal proceedings were held to remove him from the morgage held by XXXX XXXX at that time. In XXXX the morgage was sold to M and T bank. They have been informed of our want in succesor of interest, however they refuse to alliviate XXXX XXXX, my divorced father in law, of his responsibility to the debt. After much discussion with XXXX XXXX and many document transmitals. Their final response from their representative, XXXX XXXX was that it, '' sounded like a XXXX XXXX problem and not a her problem ''. She also seemed to think we might be interested in coming into their New York based office from Texas.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75052
Submitted Via: Web
Date Sent: 2019-07-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: M & T Bank Claim Number # XXXX. I called and disputed the charge of {$150.00} that was charged to my account on XX/XX/XXXX by XXXX as i have not booked anything in a very long time. On letter dated XX/XX/XXXX M & T Bank sent me a letter stated they are denying my claim due to an email i use for the booking. I have since logged into that account and the last time a booking was made to that account was on XX/XX/XXXX. There was no more bookings used after that with that account listing with the email. I do not see any documents that show if or who actually went to the hotel.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2019-07-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This is regarding M & T Bank, the XXXX XXXX Branch in XXXX, XXXX I just moved to XXXX, XXXX from XXXX and wanted to open an account at a local bank, as XXXX and XXXX XXXX are way too far to realistically bank at anymore. I met XXXX XXXX He gave me a business card of a female employee ; he was using her desk ) and the FIRST THING I told him was that I would be using the cashiers checks I was depositing to fund a home with escrow closing on on XX/XX/XXXX to make sure the money would be available to me in time. This was the FIRST thing I wanted to clarify. He assured me that it would be available no problem and told me about the home he just purchased. I actually used {$25.00} cash to open the account this first day. I came the next day with the cashiers checks made out to my husband and endorsed to me and the teller, XXXX, informed me that my husband would need to be ON the account to do this or would need to come in in person. My poor husband used his lunch 1/2 hour to appear after being up ALL NIGHT on call at the hospital and didnt get to eat that day. Now, AGAIN, when I handed him the checks ( funny, I dont trust that people are being straight with me ) I wanted to make SUPER sure I would be able to access this money in time for my escrow to close. He assured me that it would be no problem, that the checks would be held for FIVE business days and be all mine after that, which was last Tuesday. I was shocked, since these were CASHiers checks ( literally has CASH in the name, so I was shocked they were being held AT ALL, especially since I sat right there for 20 minutes while he called both banks they were written from and they vouched for their authenticity ), but whatever. I know banks make interest on all the billions they are holding at any given time, but I digress. So Tuesday comes and I have to put my dog to sleep, so you can imagine I am not thinking about banking, and especially not worrying since I was ASSURED by TWO MEN in this branch that I would have the money in plenty of time, no problem. I start bright and early at XXXX this morning at the XXXX XXXX branch and start the process with a gal at a desk there. I did not get her name, because I had no idea what a total nightmare this was going to turn into, but she didnt tell me lies ( although I suppose she might be trained to lie, like XXXX and XXXX clearly are by corporate : anything to meet those quotas! ). Nice lady. Anyway, I didnt have the routing number of my XXXX account and realized I had an appointment, so I had to leave. I came back one hour later with the routing number in hand and she informs me that I cant do a wire transfer from an account this new ( 8 business days old ) but that I could go to the XXXX XXXX branch, where XXXX usually works so he could authorize the transfer at his discretion. I drive over there thinking to myself, Hmmm.I told him I was buying a house, is he really so XXXX that he didnt t think to tell me I wouldnt be able to WIRE MONEY that soon!? Didnt he just buy a home? Doesnt he know there are WIRES involved?! Well, he was too busy to help and I was so upset by the time I finished with XXXX XXXX that I didnt even think to see if his customers had finally left. All I could think about was the LONG drive to and from XXXX that I now had to do and how MAD my husband was going to be at me. Im getting ahead of myself. She told me since I couldnt get a wire, perhaps a cashiers check or official check XXXX no word about the 10 day hold being applied to THESE ). My alerts went up about how that would only get held and I didnt have time to waste on another 5 business-day hold. I called XXXX and asked how that would go, XXXX gave me her card and said they could call her directly to release the funds and the man at XXXX said that would work but couldnt 100 % say it would be immediate so I opted for green money, real cash. XXXX was away from her desk for 10 minutes and came back saying they couldnt find that much cash even from all 4 local branches by today. OK, there goes that idea, lets just do a cashiers check. Shes gone another 10 minutes and tells me that XXXX XXXX at the XXXX XXXX Branch XXXX deposited the cashiers checks wrong, so you should drive to that branch and see him personally. By now, I am dumbfounded, have texted my husband who is blowing me up via text and I am just blind with fear and worry and frustration. I dont even think to see if XXXX is available. I drive to the XXXX XXXX Branch in XXXX XXXX. XXXX asks for my ID. NOW he says he cant give me a cashiers check because my license address doesnt match the address on my bank account and asks me WHY..Um, because I moved. People move ; its quite common. This is what I brought XXXX to open my account with. At this point, I feel as if I am being messed with intentionally. Every person has told me a DIFFERENT reason why I can not access money I was ASSURED multiple ways by TWO MEN in this branch that I would be able to. He says he needs to call the security department about the ID. ( Side note on your security department : XXXX was able to open my account with my name spelled wrong, just saying, their security seems to be lacking ) Then I offer up my social security card I have in the car with the current address and married name on it to verify, which is what XXXX used to open the account and he says, Im going to wait for her to call me back, plus the money needs to have been available in your account for 10 business days anyway, so I cant do it either way. I can barely SEE STRAIGHT at this point. It really seems like this money is simply being kept from me with ever-changing stories. I thought that was the WIRE TRANSFER rule. Now, all of a sudden its also a cashiers check rule. And when I logged on to set up XXXX, thats blocked as well. I spent MORE time on the phone with 2 different representatives who couldnt remove the XXXX block. They said I needed to do it in the branch. This is a complete .sorry, I cant think of any non swear words to describe this situation. These two men are LIARS or XXXX not knowing their own banks policies. I want know why both of these men are not aware of it when they are being handed money but well aware of it when money is being requested. I opened another local account in the midst of my 4 trips to your 3 branches today and they were DUMBFOUNDED at this practice you have. I have spoken to XXXX and XXXX XXXX about this and THEY are scratching their heads. This is CRIMINAL.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21502
Submitted Via: Web
Date Sent: 2019-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The Amortization Chart is not matching the Balance on my Mortgage statement. I called on XX/XX/2019 and tried to explain to M & T Bank that there was a problem and they said that they would look into it and call me back on XX/XX/2019. We called M & T Bank back on XX/XX/2019 and XXXX from M & T Bank said that the investigation was still open sorry that they didn't call. then XXXX told us to call back on XX/XX/2019. I received my loan payment for XX/XX/2019 and the Amortization was still off and it increased. On the loan payment for XX/XX/2019 there was a {$20.00} deferens in the Amortization and the Principal amount. Then when I got my XX/XX/2019 loan payment the deferens went up to {$20.00} it went up {$0.00} cent it keeps going up. I called back on XX/XX/2019 and XXXX from M & T Bank said that they have opened an new investigation and they have 15 days before they have to give us and answer on the first complaint back on XX/XX/2019 and they do not have to give us and answer until the 15 days are up. I am asking for help please this amount keeps going up and I can not get any answers from M & T Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2019-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-25
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am a XXXX year old woman who is nearing retirement. Now I have to extend my employment and work longer because I was a victim of a scam. Sadly as I spoke to attorney, I was so angry as I learned more. I have never made transactions beyond a couple XXXX dollars. And in less than 24 hours I transferred large sums from my Home equity to my checking account. Then I used my Debit card to make XXXX in large purchases ( XXXX and XXXX amounts ) at XXXX. Again I have never made transactions of this size. Not once did my bank think this was suspicious. if they are protecting me, they would have seen this is very much not normal activity and if they understood the market place and the fraud in the industry, they would have had a clear reason to call me and question the transaction. I would have told them I was working with you on a catching fraudsters. but you would have explained you were not and I would have been protected from a scam. but not one call. in fact I called you and no one even thought to question the massive amounts of money moving from my account. now I am here, extending my employment another year to replenish XXXX dollars as I have a bank that never even had time to call me. my attorney said this is basic fraud prevention for highly unusual activity to be flagged and my bank to call me. it gets worse. I called to report my on line banking was compromised as part of this scam. they have my user ID and pass word. I was told by the fraud team they could only help me with my debit card. so someone could transfer money through OLB or ACH money out and they cant turn off my OLB or change my user ID or even tell me how to do it. in fact the agent told me he wasn't sure they have on line banking? I guess I might be lucky that M & T built on line access for just me and didn't tell anyone. so it makes sense if they don't even know they have OLB and cant help me, how would they ever be able to notice unusual transactions that are so egregious. I am a victim of elder abuse. and a victim of a neglectful bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21015
Submitted Via: Web
Date Sent: 2019-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A