Date Received: 2020-02-20
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I am enclosing XX/XX/2019 dated fax from M & T Bank regarding instructions to wire Payoff to the Closing Attorney. This fax from M & T Bank " clearly states '' that wire transfers received in our office no later than XXXX EST to be processed the same day. The payoff amount wired was received on XX/XX/2019 and it should have reflected " Paid in Full '' no later than XX/XX/2019 and " NOT '' XX/XX/2019. M & T bank fraudulently started Foreclosure proceedings on reference subject complaint on XX/XX/2019 when they actually " had full payoff amount '' of the subject mortgage, and their excuses are nonsensical as to why the payment wasn't posted on XX/XX/2019 when in fact they did not post payment ASAP. In addition, M & T bank has " NOT '' given within Sixty ( 60 ) days of payment of payoff received to XXXX County, GA Superior court a Satisfaction of Paid in Full to Release Security Deed as required by Georgia State Laws. I have sent a certified letter to M & T Bank requesting Liquidated Damages per Georgia Law.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28451
Submitted Via: Web
Date Sent: 2020-02-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-20
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Dear CPFB I am complaining about M & T Bank where I have a joint with my daughter. Within the last year, I went to the XXXX Branch of M & T Bank and met with Assistant Manager XXXX XXXX. I asked to be removed from the account. As I watched, he worked on his PC, and told me I was off the account. I asked if I had to sign anything, he said no and I left thinking I was no longer an account holder. Imagine my shock when on XX/XX/XXXX, I received an email for insufficient funds notice. Turns out this was my first notice but the the last one before the bank blocked the account and began their collection process. So I had no knowledge but looked into it further and a small matter, less than {$100.00} for a purchase, the first membership fee, and an overdraft let to almost {$300.00} owed. My daughter chose to NOT have her card overdraw her account for everyday purchases. I further learned that the gym is a recurring transaction and not impacted by this choice. The account is negative almost {$300.00}. Is it reasonable for 6 fees of {$38.00} for two items overdrawing the account {$62.00}? It seems convenient that my wishes to be removed did not happen, and M & T only bothered to contact me when the account was a mess. She paid M & T bank last year a total of {$610.00} in fees I have since learned researching this matter. She stopped using the account, and a charge for XXXX XXXX XXXX XXXX XXXX overdrew before she could close the account. Im contacting the CPFB to make sure you are aware of M & T Bank and the fees it charges account holders. How a customer can pay over {$600.00} last year, and this year two items can cause another {$230.00} in fees. And only when a sufficiently large balance is racked up, do they contact everyone on the account? When I contacted the bank, I was told that I remain an account holder and responsible, the account needed to be closed to remove my liability, and that I need to pay in full. Im willing to pay a reasonable amount on behalf of my daughter. Please help me in this matter, thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17078
Submitted Via: Web
Date Sent: 2020-02-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: M & T Bank is my mortgage company. Loan # XXXX. My property address is : XXXX XXXX XXXX XXXX XXXX, CT XXXX. I fell behind in payments after my divorce in XX/XX/XXXX. I did a work-out sheet for monthly payments of {$2900.00} for 6 months. My regular monthly payment without the repayment plan is {$1300.00}. I could not make my XXXX payment with only 3 months to go because my fiancs mother took sick and she ( XXXX XXXX..fiance ) had to take care of her mothers medical needs which caused our income to plummet. M & T didnt offer me another work our packet and stated that Im yet having another crisis. Now Im being sued and my home is in the beginning of the foreclosure process. I have a return date for the Superior Court of XX/XX/XXXX. My ex wife did a quit claim deed so she has nothing to do regarding the property. I want to keep my house. Since I work full time M-F from XXXX-XXXXXXXX it would be advisable to call my fianc XXXX XXXX @ XXXX to answer any questions in my behalf. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06108
Submitted Via: Web
Date Sent: 2020-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-15
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I am the executor/personal representative of my aunts estate and she passed away, on XX/XX/XXXX, with an outstanding balance of roughly XXXX points ( equivalent of {$880.00} ) on her M & T Bank credit card. I reached out to M & T Bank customer service to get information on the process to close the checking account and to get a check issued for the points balance on the card. I was instructed to deal directly with a branch representative ( no mention that there was an estate services division available to help with such issues ). I sent an affidavit on XX/XX/XXXX directly to the branch with attention to a specific representative, including instructions/inquiries on how to monetize the points on the account. I then followed up with at least 6 phone calls over the next few months dealing with the same Branch representative, but never got a resolution. When I finally gave up with dealing with the representative, I reached out to the credit card customer service. I had to specifically ask if there was an estate services area in order to get them to take any action. Once I inquired with the estate service directly on XX/XX/XXXX, they rejected my request to receive a check, given I was outside the 45 day time frame that was required to make such requests. On a separate note, it took XXXX XXXX XXXX less than 2 weeks to issue a check on credit card points in the estates name after I started the process with that bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75032
Submitted Via: Web
Date Sent: 2020-02-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-13
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XX/XX/2019 XXXX reported a credit inquiries for - M & T BANK I DO NOT HAVE ACCOUNTS WITH THIS BANK.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07712
Submitted Via: Web
Date Sent: 2020-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-06
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Hello-I listed my home for sale in XXXX and accepted an offer and sold it in XX/XX/XXXX. I had a deposit on a home in XXXX to be closer to my elderly parents. Eighteen hrs before the closing on both homes my mortgage lender called to tell me they just found a second lien on my property for $ XXXX. I was unaware if this lien and was not able to purchase the home in XXXX. I had purchased the home in XXXX in XX/XX/XXXX and in XX/XX/XXXX was laid off from my job. Knowing it would be tough to make the mtg pmts I contacted my mtg co. XXXX XXXX XXXX XXXX. They told me that they would do a modification to help me. They would let me skip 1 yr of pmts and after that year they would raise my interest a point, lower my payment and bring me back from 29yrs to 30yrs. I was okay with that. They never told me that they would let HUD put an addt'l lien for $ XXXX on my property. This lien never showed up on my credit report until 18 hrs before the closing. I did sell the home in XXXX but had to pay the addt'l lien to HUD. I was not able to purchase the home in XXXX and am living with a friend for now. I want my $ XXXX back from HUD. XXXX XXXX XXXX XXXX used unfair lending practices and when I contacted FHA the woman I spoke to told me that this was happening to a lot of people. Even if you include interest, PMI and my monthly mtg pmt for that 1 year if would only be around $ 12K. How did HUD get to put a lien on for $ XXXX? I am a XXXX yr old woman who has worked since I was XXXXyrs old, raised my son alone and put him through college. I am now still living paycheck to paycheck and do not know where I will be living in another month or two because of this scam HUD is using on homeowners. Please help me get my $ XXXX back. I have contacted Senators : XXXX XXXX, XXXX XXXX and XXXX XXXX. I have contacted the Attorney Generals Office and the Federal Reserve Commission. So far no one has attempted to get back to me on this matter. I have documents to back this up-will send upon request. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2020-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Issue : Electronic Payment from XXXX XXXX XXXX to M & T Bank is not credited by M & T Bank after 10 days. Description : A payment of {$10000.00} was made from my personal Checking Account with XXXX XXXX XXXX of NJ to my personal Checking Account with M & T Bank. Payment originated from XXXX XXXX XXXX and set as " Electronic payment ''. Payment Date : XX/XX/2020 Amount : {$10000.00} XXXX XXXX XXXX did originate the payment and did provide written " Proof of Payment Transmission for Payment ID XXXX ''. It clearly states all relevant payment details, including M & T bank Checking Account number where the payment was supposed to be credited, amount, my full name, date and time when payment was transmitted. This is not first time when this type of payment was made from/to above mentioned accounts and I had no problems before. After 6 days, I did not see the credit in my checking account at M & T Bank ( accessed through M & T Web account ) Monday XX/XX/2020 I did contact local M & T Bank Branch in XXXX PA. I was advised to call M & T XXXX number. I spoke to following Customer Service persons : XXXX XXXX XXXX, XXXX and finally connected to XXXX that I was told is a Supervisor. XXXX did confirm that information provided are correct, other previous identical transactions were processed without problem. The most recent identical transaction was processed on XX/XX/2020 for the amount of {$500.00}. XXXX mentioned that is unable to provide an explanation as to why the latest transaction of {$10000.00} is not properly processed. She mentioned that an Investigation will be initiated and she will call me no later then Wednesday XX/XX/2020 with a resolution to my issue. As of today XX/XX/2020 XXXX I have not heard from XXXX XXXX I made a call to above mentioned XXXX number and insisted to talk to XXXX. This time XXXX took the call and I was asked numerous questions not only directly related to identify myself and my Account but also questions that I was never asked before by any bank, including M & T bank. Like : Who are you employed with? What country are you citizen of?. To me looks like my accent played a role in triggering additional questions. When I objected to unnecessary and annoying questions finally was was put on hold and after a while I was told that my issue was not resolved, XXXX goes into a meeting and I will be called by XXXX when the issue will be resolved. I took the answer as : We will take care of you, the customer, whenever we get to it. The {$10000.00} was intended to pay a Home Equity line of Credit that I have with M & T Bank. The M & T bank sits on my monies for 10 days or so, while I am charged interest on my Home Equity Line of Credit. All of this white I wonder what happened to {$10000.00} This doesn't look right to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 178XX
Submitted Via: Web
Date Sent: 2020-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Property address : XXXX XXXX XXXX XXXX, XXXX XXXX, NJ XXXX XXXX XXXX XXXX XXXX XXXX XXXX Original loan XX/XX/XXXX {$650000.00} with Hudson City Savings Bank at a fixed rate of 5.375 % for 30 years Sometime in XX/XX/XXXXHudson City Savings Bank was merged with M & T Bank. During the entire loan time we made mortgage payment on time every month. During the next few years M & T Bank indicated that some months we were short on payment and we sent in additional payment to cover without asking why. In XX/XX/XXXXwe changed insurance providers for the coverage of the house and the bank and insurance company didnt communicate and we got charged additional fees {$500.00} per month for several months. Once we provided proof of insurance without any gap in the policy they only gave us partial credit for the insurance and still demand us to pay the balance for the insurance. The insurance for the home is paid directly by us. In XX/XX/XXXX we received a invoice indicating that we owed {$19000.00} M & T bank. This was a complete shock to us and we started to see look into what is going on. Well the first thing we see is that the bank changed the rate from 5.375 % to 6.375 %. We immediately contacted the bank and all we got is run around between transferring us from one person to another person. We gave up and went to local branch to see a someone in the branch to help us. We got similar run around indicating we need to schedule an appointment with an agent to see if they can help us. Hudson City Savings Bank XXXX Account XXXX XXXX M & T loan account # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19115
Submitted Via: Web
Date Sent: 2020-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-31
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: The M & T Bank didn't keep record of the balance of my account, nor have records of my transferring out of the account. The result is that I couldn't see the scheduled transfer. So, I used XXXX to transfer money out of my account. It turns out, the Bank transferred my prescheduled transfer without deduction balance from my account. There was not any record under the tab of transfer history. So, I transfer money out the account. Then, the bank withdraw the money from my other bank account, charged me a fee for insufficient balance. The insufficient fund was caused by the bank since it should have had updated my account balance and keep a record of transfer so that I can see what's going on. I contacted M & T for the refund of fee, no response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07032
Submitted Via: Web
Date Sent: 2020-01-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-29
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: XX/XX/2019 opened an account with MTB Bank. I was able to successfully open the account and also make 2 small deposits totaling XXXX cents from my other bank institution so they can verify the deposits and allow me to make transfers back and forth. My account was immediately locked by MTB until they received a copy of my ID and social security card. I sent a fax with my prior year tax returns and a copy of my license but MTB said they needed a copy of the actual card ( I lost it ). I am trying to close my account as I haven't had time to obtain a new SS Card and MTB is telling me they can not close it because it has a balance of XXXX cents. The problem is I can not withdraw the XXXX cents because the account is locked. In addition they have been charging me service fees ( without my knowledge ) without even being able to access or close this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85251
Submitted Via: Web
Date Sent: 2020-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A