Date Received: 2020-08-25
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: Car was paid off on XXXX and I havent received the title. After calling a few times the representatives says the title release will be delivered after ten days. Almost 30 days after I still waiting for the title and they keep telling me the same thing over and over. This is not the first time that M & T has failed to their word. I want to close this chapter once and for all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: 00769
Submitted Via: Web
Date Sent: 2020-08-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-25
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Please review attached documentation. First notice of dispute with debt validation request sent on XX/XX/2020 - no validation response from M & T Bank Second notice of dispute sent on XX/XX/2020 - no response from M & T Bank 2nd Debt Validation Letter sent on XX/XX/2020 - awaiting response from M & T Bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77338
Submitted Via: Web
Date Sent: 2020-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Good morning, We have an existing mortgage with M & T Bank. However, they have been negligent in following up about taxes and overpaid the taxes due to an error of their own. Our new home was built on a former plot and it had a specific plot number. However, on the same plot there are two new homes. M & T did not bother to check with the town and decided to overpay taxes by nearly {$15000.00} that increased our mortgage amount by $ XXXX/month because of an error on their part. The town has acknowledged that the bank overpaid. The bank has acknowledged that they have overpaid. However, the bank has not credited us the amount of the overpay. We would like an immediate relief in the following format : 1 ) full refund of overpayment 2 ) interest for the amount of overpayment 3 ) recalculation of mortgage payment Thanks, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2020-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-24
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened and M and T Premier checking account XX/XX/2020. The promotional terms were {$500.00} which I completed on XX/XX/2020. The bank confirmed my promotion and instructed me to wait. I waited the 90 days and now they state I am not able to receive a promotion .I spoke to the bank at least 5 times and they had many opportunities to inform me. They made me send identify documents twice. I feel they are being deceptive as they also charged me {$14.00} in service fees for 2 consecutive months. They had no intention on paying this promotion and merely bilked me for fees. I have attached all the records I have kept, and a copy of their promotion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 03110
Submitted Via: Web
Date Sent: 2020-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I want to take PMI off my loan. I owe XXXX and M & T Bank sent me a letter stating my house needs to appraise for {$100000.00} in order to remove PMI. The original loan amount was {$82000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31088
Submitted Via: Web
Date Sent: 2020-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To Whom It May Concern, I made my mortgage payments on time to my mortgage lender, M & T Bank. My note provides that my mortgage account is escrowed. As a result, M & T Bank is responsible for paying the insurance directly to my insurance company, XXXX. My insurance renewal date was XX/XX/XXXX. M & T failed to make said payment timely and remitted payment to XXXX on XX/XX/XXXX. XXXX cancelled my policy on XX/XX/XXXX and returned the late payment to M & T once they received it. I was not notified of this as XXXX XXXX correspondence went directly to M & T Bank. M & T Bank did not notify me either. I continued making my mortgage payments and was notified by M & T Bank on XX/XX/XXXX that my insurance policy had been cancelled. This was 9 months later. During this 9 month period, there were no indications on my statement that there was an issue with insurance. I contacted XXXX XXXX immediately and paid out of pocket to renew my policy until I sorted the bank 's mistake out. I spent countless hours on the phone with representatives and they ignored my concerns telling me that I needed to make a payment of {$4700.00} to retroactively pay for forced place insurance for coverage from XX/XX/XXXX-XX/XX/XXXX. I wrote a letter to the company on XX/XX/XXXX and they ended up during an investigation. They determined that they did not notify me of their late payment and the cancellation of my insurance policy as a result of their negligence. However, they are still demanding I pay for insurance during the XX/XX/XXXX-XX/XX/XXXX period even though they did not seek force place insurance and the time lapsed without any coverage.Additionally, none of my statements during this 9 month period itemized forced place insurance. Once the issue came to light, M & T bank is trying to retroactively charge forced place insurance on my account. They even issued a declaration page on XX/XX/XXXX stating that XXXX XXXX XXXX XXXX insurance was on the account with no verification in any documents prior that this was the case. Contrary to that, they indicated on XXXX XXXX that they would have to put forced place insurance on my account if I didn't obtain hazard insurance. This was the first letter sent to me alerting me that something was wrong. M & T Bank is attempting to make me financially responsible for their error. I need the help of CFPB to get justice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 065XX
Submitted Via: Web
Date Sent: 2020-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I applied for a personal loan with XXXX XXXX XXXX XXXX on XXXX, XX/XX/2020 and was not informed that my income was not high enough for the amount I needed. They ran a hard inquiry on my experian credit report and was denied on the basis of my income being to low. The relationship banker called and informed me that I was denied and the reason why. I told her that during the application process I specifically asked if my income was sufficient and she replied that it shouldnt be a problem. I asked if adding my father as a co-borrower would help as it would include his income as well. The relationship banker ran the new application through XXXX on XXXX, XX/XX/2020 as my father as a co-signer vs. co- borrower which would help if my credit scores were not sufficient. I was denied a second time. The relationship banker called me on XXXX, XX/XX/2020 and informed me of her mistake and offered to expunge the hard inquiry from XXXX XX/XX/2020 and redo the application a third time but correctly adding my father as co-borrower. XXXX XX/XX/2020 she ran another application through XXXX causing a third hard inquiry. I heard nothing till next day XX/XX/2020 when my credit was ran again for the 4th time again on my XXXX report as well as my XXXX and XXXX credit reports. I usually have frozen at XXXX and locked at XXXX and XXXX but lifted them for a mortgage pre approval and for the personal loan. I also have an extended fraud alert on my reports as Im a victim of identity theft but was never contacted by XXXX XXXX XXXX XXXX regarding the steps necessary under the fraud alert bi-laws. I was told the extra hard inquirys were part of the verification process but I find nowhere where it says thats an acceptable verification process. They according to them are expunging the XX/XX/2020 inquiry as it was there fault in processing that application incorrectly. But they refuse to remove one of the last 2 hard inquirys claiming it was pulled twice due to the fraud alert on file. I know have 4 hard inquirys in a matter of 6 calendar days for a single personal loan, 2 of which Im not responsible for them not informing me about my income and incorrectly filling the application in XX/XX/2020. The excess hard inquirys are on my XXXX report and not on my XXXX or XXXX reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17403
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: I am a XXXX XXXX that provided XXXX to Essential workers during the Pandemic I logged into my bank account on XX/XX/XXXX in the morning To find that my account had been totally wiped out and was over drawn {$230.00} When I contacted the bank i was informed about a provisional credit that they had Issued me on XX/XX/2020 for {$1600.00}. I did not request this credit nor was I informed that I had been giving this credit. When I asked why they said it was a credit given in regards to my stimulus check and any account that was negative at the time was issued this credit that was mandated by whom I am not sure so that you could have the full benefit of your stimulus check. Well the problem with that was my account was not negative. The day before I had two deposits one for {$250.00} and {$1000.00} and on the XXXX I had a deposit for {$3400.00} and I had another deposit on the same day for {$3500.00}. Again when was my account NEGATIVE .... in my opinion all this was a bunch of lies and predatory lending at the highest level. Not to mention my Stimilus check was deposited in my account on XX/XX/2020 and cleared 3 days later ... So why was i issued a credit 3 weeks later for my account allegedly being negative ... More Lies. When I spoke to several supervisor at M & T Bank over the phone about this situation one supervisor informed me that I should have been sent a letter in the mail about the credit which I did not receive and he also stated that several other customer called and said they too claimed that they did not receive it or notice that they got this provisional credit. After to speaking to several people at the bank they all came to the same conclusion my account was NEVER NEGATIVE and they did not know why I got the credit. There was nothing they could do to reverse it to help with my current financial hardship in which they where cause of In addition to this I had {$14000.00} in my Business saving account the is also used as my overdraft protection to my checking account. I feel like they did this to hurt people down the road by reversing that credit without proper notification caused my account to be overdrawn and they took every dime I had ..It also left me open to receiving several {$100.00} dollars in NSF if I did not have the financial means to cover all outstanding bill and expenses. I had to borrow money form Family to cover my expenses for the next two weeks I was devastated ... .business has slowed down for me at this point in time. I feel like it was there intent to make money off their consumer hardship if they could not cover their expenses once the credit was reversed by collecting thousand of dollars in NSF.. They never even sent out a letter stating when the credit was going to be reversed so customers could have been prepared ... However, I was blind sided since I never notice that they gave me the credit until they reversed me and threw me into financial chaos. This a bank that send you a letter every time you add a card to XXXX XXXX but sent nothing out about this NOT ONE SINGLE PIECE OF CORRESPONDENCE about this Credit. I cant imagine how may other customers that they did this too who are struggling to make ends meet and stay healthy and STAY ALIVE during this COVID 19 Pandemic. I am Super beside myself and I have been banking with them for over two decades.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21244
Submitted Via: Web
Date Sent: 2020-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Its been roughly 5 months since I started the loan process and still no clarity on where I stand. I have given document after document to then be questioned furthermore. I was initially told in mid XXXX that the loan would be closed in XXXX. As XXXX came to a close ; I was then advised that my identity was of question. To which I submitted a second copy of my license, of which had already been given at the inception of the loan application process in early XXXX. Then the next issue was M & T Bank needed proof that I was current with my child support obligation ; provided that too. Then, I needed to show current asset information, I provided that as well. The next thing they were asking for was more paystubs or in depth pay history ; satisfied that request as well. Then they were seeking justification to show why there was a difference in my earnings from year to year ; satisfied that as well. That was followed by another request regarding the occupancy of the building I was purchasing. Since its an estate purchase and previously owed by my great great mother I was asked to provide documentation of my great great grandmothers residency prior to her death to confirm the property in fact her residence and occupancy prior to her death ; however, although reluctant I too provided this as well. Then it was the contractor hadnt been clear in the required documents they had requested and they needed for him to resubmit them due to the legibility of the documents. XXXX XXXX XXXX M & T Bank told me if she was not successful with getting ahold of him by phone or email that she would contact me. However, I hadnt been advised of their lack of communication with the contractor until I continued to reach out to her several times to gain clarity about where things stood. My calls and emails appeared to have gone unnoticed as her reply was untimely, almost 2 weeks later!!!!!. Email after email and phone call after phone call to confirm where things stood and I continued to get their apology but still no assertion of my loan standing. I followed up with the contractor without a problem and at this point as I pointed out to XXXX XXXX during my last call to her office, the contractor felt the banks delay and lag was negatively impacting his business therefore he was contemplating his role in moving forward as the contractor and the likelihood of him moving forward with other jobs. During this call roughly three weeks ago XXXX XXXX stated my file was with the underwriter and she was expecting the approval very shortly and confirmed that I would get resolve within a few days. I asked XXXX XXXX about the time thus far and asked that she provide me with the HUD guidance documents to support the applicability of this line of scrutiny and/or supportive information that was needed to support this type of loan, of which she agreed to do so ; but her reply to me via email failed to do so nor did it include any written record from HUD, ... .instead she inferred in the body of her email that the documents for which I was requesting could be referenced on line as it was a public document. Then ten days thereafter she told me her supervisor needed to review the paperwork yet again and still no status on the loan.??? I dont want to jump to conclusions but I am beginning to feel a sense of concern for the obstacles and obligations at each step. M &. T Banks reluctance continues to delay the process and based on my initial discussion with XXXX XXXX the initial bank rep, he stated the process was to take no more than a week or so once it reached underwriting. However at each phase of the loan Ive encountered more roadblocks. At one point I was told the underwriter had to refer the documents to management????? Now today I am getting a generic email from yet a other person from M & T Bank of whom I have never corresponded with telling me again they are sorry but they are working hard on the loan. The same storyline from month ago. Again, no relief or resolve as it relates to the loan standing. I feel this process has been biased and unfair at each step of the way and at this point I am asking for no more apologizes ; I am simply looking for a fair, and unbiased approach to bring closure to this loan if all possible. Owning a home is the American dream to which I have desperately sought to obtain through financing with M & T Bank to help bring a distressed property back to a safe place to live in. As I spoke of in prior communication with the reps from M & T Bank, I feel each step continues to be a dead end street and impairs my vision of having a safe, descent and affordable place to call home. My credit is descent, I have stable employment and have the assets to close and I am only looking for them to be prompt and impartial to avoid any further undue hardship. Please advise and help me understand why this is a long drawn out process!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 122XX
Submitted Via: Web
Date Sent: 2020-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Due to Covid-19 we applied for hardship assistance with M and T Bank ( MTB.COM ), for our car loan. We received approval for our COVID-19 hardship assistance via email on XX/XX/2020. The email stated : Thank you for submitting a COVID19 Hardship Assistance request. If you have a personal loan or line of credit : We will waive late fees charged or assessed between XX/XX/XXXX and XX/XX/XXXX, XXXX1 and will suspend credit reporting for any delinquencies occurring now through the end of XX/XX/2020 2. If you are able, we encourage you to continue to make payments, even if partial, on your account ( s ). An M & T representative will contact you regarding available options for assistance, including loan extensions and waivers of delinquency options to help bring your account current. Good news right?! On XX/XX/2020, I walked outside and noticed our car was gone. I called MTB and asked if they had repossessed our car? Or was in stolen out of our driveway? Over 3 hours on the phone. M and T would not answer me whether they repossessed our car. They would say, let me transfer you to that department. Long wait, then back to the same menu. Oh that's not our department, let me transfer you. I just really wanted to know if our car was stolen, since we had already been approved for the COVID-19 hardship! Finally, I was transferred to the Repo Department. The person I spoke with said the car was repossessed due to it being 90+ days late on the payments. She said that MTB.com HAS REPORTED OUR LATE PAYMENTS, AND THAT OUR CAR WAS REPOSSESSED TO ALL THREE CREDIT BUREAU 'S. She looked up our account in her and her computer said " system '' under whether we applied for the hardship. She asked if I had copies/proof. I told her that I'm pretty sure that I did, but that I'd have to find it. She gave me the total amount I owed, plus the late fees. She tried to get in touch with the REPO AGENT to see how much the REPO fee 's would be for them to release the car back to me. She asked me to call her the follow day, Tuesday XX/XX/2020 around XXXX to see if she found out the fee amount for the REPO. After hanging up with the REPO agent on Tuesday evening, I found the email stating we were approved. I called her back, I have her extension, and left her a voice mail message. I also forwarded her the email stating our COVID-19 HARDSHIP APPROVAL. I told her I would try calling her back tomorrow morning. I called again and left a voice message for the REPO agent XXXX on XX/XX/2020. No return call. I called on XX/XX/2020 at XXXX and left another voice message. She returned the call at XXXX. The call dropped when I picked up. She called back at XXXX. It was very difficult to hear her on her cell phone. She told me she was referring me to her supervisor. She gave me her supervisors name, and transferred me. I left a voice message with the REPO SUPERVISOR around XXXX on Wednesday, XX/XX/2020. I have not heard from anyone at M and T bank since I left that voice message on Wednesday, XX/XX/2020. Today is Wednesday, XX/XX/2020. This morning I picked up a certified from MTB Bank. The letter is dated XX/XX/2020 but I just received it today. That's 8 days since they mailed the letter! The letter states that M and T Bank will be selling our car by XX/XX/2020! It states that I need to pay upwards of {$2000.00} to get the car back. Plus additional fee 's I'm sure. All of my personal and work stuff is in my car. M and T Bank reported us to all three credit bureau 's despite the fact that we are approved for the Covid-19 hardship! I checked M AND T 'S website, and they still have not taken off any of the late fees. We were approved in XXXX. It is now XX/XX/2020. Please help. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20152
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A