Date Received: 2023-12-12
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I recently had a business transaction done where a customer paid me {$7700.00} for my services. CHASE WePay decided to hold these funds for 120 days from XX/XX/23. I provided them all information about my business, including invoices, etc. They decided to continue holding my payments. I do not understand why they are continuing to hold. They stated it was because of high risks of chargebacks or disputes. Since that day, I have not received any chargeback or dispute notifications for my business for that transaction. I would like my money back. This caused a lot of stress for me since the customer paid for a service and the funds never arrived to me. I also reached out again in XXXX and they gave me the same answer, that the funds would be reviewed for release 120 days from XX/XX/23. Im tired of waiting and would like the funds released.
Company Response:
State: FL
Zip: 33884
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Repossession
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: On XXXX XXXX at approximately XXXX my vehicle was unlawfully repossessed at my apartment. The repossession company hired by my lender Chase bank approved this repossession company tokeep my vehicle after I clearly stated an objection to the repossession. My vehicle was in parked and running when a white pickup truck pulled up and took my vehicle. They took my keys that was inside of the vehicle while the vehicle was running. The driver was immediately informed that I the consumer was objecting to the repossession. Clearly demanded the return of my automobile the driver evaded my respectful request. I was at a safe distance from the vehicle gratefully as this driver was driving and moving at an alarming rate. This repossession was illegal for several reasons as I am sure it was a forceful attempt. An attempt that threatened the safety of myself and others around. Im asking the vehicle be released to me immediately. This company has made it clear they will not let me have my personal property from inside the vehicle. In attempts to avoid legal action on this repossession company and Chase bank as well. Unlawful repossession is highly subject to lawsuit.
Company Response:
State: WV
Zip: 25705
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023, I purchased two round trip tickets ( one for myself, one for my partner ) from XXXX, Illinois to XXXX, XXXX for {$920.00}. The flight was on XXXX XXXX and I purchased it through Chase Travel. The flight was set to leave on XX/XX/2023 at XXXX XXXX. About 24 hours before the flight ( XX/XX/2023 ), my partner and I attempted to check in for our flight. I was able to do so, but my partner was not. I called Chase to see if they could resolve the problem. I talked to person A who said something about spinning off my partner 's reservation, and said that would mean that my partner could use that confirmation code to check in with the airline. That did not work. My partner and I then proceeded to spend the entire day ( I would guess it was about 8 hours ) on the phone with person B at Chase trying to resolve the issue. We were ultimately told that my partner did not have a ticket issued and we would have to rebook a ticket for the next day at our expense. The cost of the same ticket ( to match my ticket ) was approximately {$3000.00}. Again, Chase said this money would have to come out of our pocket despite that we had booked the flight months earlier and had done nothing wrong ourselves to change the flight. We declined to give Chase more money and risk getting stranded in another country if the same thing happened on the way back, so we scrapped the flight, meaning that neither of us used the two tickets that cost {$920.00} ( as I was not going to go on an international 10-day trip by myself, when that is not what I purchased ). So I need the {$920.00} back from Chase because I simply did not get what I purchased. I have called Chase again on XX/XX/XXXX and XX/XX/XXXX and have submitted a written message through their portal, but keep getting the run around rather than a refund for this terrible experience that put me out {$920.00}, wasted my entire day on XX/XX/2023 ( and several hours after ), and suddenly ripped away long-held travel plans that we were looking forward to.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: on XXXX i opened a checking account, i had a check i deposited a check for XXXX that i has received, in the meantime i had a wire come in from my a Attorney office or a lone on my house on XXXX a few days after the wire came in they told my the check was a fraudulent check, I never tried to touch the money. They closed my account. I am a widow with no Access to any money. I just want my wire Released.,
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I wanted to open a depute on one of the amazon transaction since there is a problem with an item I purchased. I called Chase customer service line 4 times, and 4 times bank refused to open a dispute. I asked for a supervisor to assist, but was also denied by a person whos name is " XXXX XXXX ''. Both bank actions violates terms and agreement that I have signed with this bank.
Company Response:
State: FL
Zip: 33460
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Chase closed my debit card while I traveling overseas, blocking dozens of transactions without any legitimate claim. Chase failed to record my new address in the United States, refused to record my new phone number, and when I arrived in the United States, Chase blocked transactions leaving me without any access to my funds. When I went to the Chase branch at XXXX XXXX XXXX XXXX XX/XX/2023, despite having my passport, drivers license, and debit card, Chase refused to provide me with access to cash, and also refused to close my account and issue me a cashier 's check for the balance. The Branch Manager was abusive, insulting and threatened to call law enforcement even though she was the one breaking the law and was responsible for holding my assets hostage. Chase then subsequently blocked my newly issued virtual debit card linked to my XXXX account, blocked my online access, and canceled a physical debit card which was sent to my new address in XXXX, North Carolina. So in all Chase has blocked my debit cards XXXX, virtual debit cards XXXX, blocked my online access, and refused to close my account and issue a cashier 's check for the balance. In all I have spend XXXX + hours on the phone the Chase, all to no avail.
Company Response:
State: NC
Zip: 27332
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX Account # XXXX ( XXXX ) XXXX Mobile To : Chase Bank XXXX : Reopening Dispute case of XXXX Transaction date : XX/XX/23 Dispute opened : XX/XX/23 To whom it XXXX concern, My account had been charged 3 times without my authorization : {$100.00} posted on XX/XX/23 from XXXX {$100.00} posted on XX/XX/23 from XXXX {$100.00} posted on XX/XX/23 from XXXX I am requesting the amount of {$100.00} which was posted on XX/XX/23 to be returned back to my account. These were unauthorized transactions and frauds. I am requesting you to re-open the dispute case letter on XX/XX/23 and credit the above money back to my account. Chase has not been protecting their customers against fraud and unauthorized transactions.
Company Response:
State: IL
Zip: 60089
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: This is in regard to application reference number XXXX. I believe that Chase engaged in deceptive marketing / customer service practice, which in turn caused me consumer harm. Please see below. Every two years, I cancel my credit card product with Chase / Southwest when I am eligible to apply and receive the promotion they were offering. I have never had any issues with this prior to this occurrence. On XXXX, I spoke to a Chase credit card agent who confirmed I was eligible to apply for the promotion if I cancelled my current account. I proceeded with cancellation over the phone. The agent confirmed the product was cancelled. I also verified this to be the case within my Chase app. Subsequently, I applied for the Chase Southwest Priority card online. On XX/XX/12, I called Chase to inquire about my application. They informed me I was declined for having a similar product, which is inaccurate. Because I felt deceived and I feel I am experiencing consumer harm from following what the Company told me to do and I am now without a personal credit card during the holiday season, the agent transferred me to management escalation team. I spoke with XXXX, who simply told me the decline reason and offered no further assistance. She transferred me to the complaints department. The agent I spoke to let me know that he feels no one in the Company will be able to help me. I asked to speak to someone to at least be able to reapply and utilize a promo code to access the promotion I should have had access to. He indicated that was not possible. I informed them I would file a complaint with the CFPB.
Company Response:
State: MO
Zip: 64155
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/23. I went to a XXXX XXXX made a purchase. store was very busy. After I purchased the items I was driving home and got an alert from chase that someone was trying to take {$1000.00} from an ATM in XXXX XXXX on XXXX XXXX. I immediately informed them it was not me using the card because I had just left the store with my purchase. I called Chase and they were going to investigate it. They said the money would be put back in 12 hours. The following day the money was in my account. Then it was removed the same day. 20 days later my account was in the red! They deducted the withdrawal on XXXXXXXX XXXX. They removed my money I called the fraud department, and they denied my claim and said their wasn't anything they could do since my pin number was used! They suggested that I wrote the pin # on the card somewhere. I would have never known if thos transition was done if they wouldn't have notified me. The ATM thst the person used has camera 's or video. Also the XXXX XXXX has camera 's on when I was in line and left the store with the people around me. Social security is my only income and they are letting this thief take my money. This is fraud. My card was stolen at some point and I have never given my pin to anyone or family member. I know I'm just an old XXXX but this bank is doing the wrong thing to me. They notified me! They knew it was fraud and have pictures who took my money out of the Atm in XXXX XXXX. Please help me collect my money back.
Company Response:
State: CA
Zip: 92344
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Subject : Urgent Resolution Required for Gross Negligence and Identity Fraud Handling Dear CFPB : I am writing to express my deep concern and frustration regarding the handling of identity fraud and the subsequent gross negligence exhibited by JP Morgan Chase Bank in addressing the fraudulent activities on my Business Ink card. In XXXX of XXXX, unauthorized charges and transfers were made from my account, prompting my immediate notification to Chase. Despite alerting your institution to these fraudulent activities, Chase failed to take appropriate action until XXXX, when legal intervention became necessary. Multiple accounts were illicitly created and manipulated using my sensitive personal information. Entities such as Chase, XXXX, and XXXX XXXX eventually acknowledged the fraudulent nature of these transactions, which were part of an elaborate inside banking scheme. These organizations removed the charges after a thorough investigation involving law enforcement and my legal counsel and were removed out of the lawsuit that included other banking institutions that ignored my fraud disputes. Shockingly, in XXXX, I discovered a sudden surge in my JP Morgan account balance, correlating with the reappearance of fraudulent balance transfers initially removed in XXXX. Despite Chase 's prior acknowledgment and removal of these charges, I found myself yet again facing a lack of accountability from the JP Morgan institution. I made repeated attempts to rectify this issue and have been met with callous indifference, misinformation, and responses that have been irrelevant and laden with inaccuracies and random details that do not reflect my situation. I've expended over 105 hours in more than 30 attempts to resolve this matter, only to be either disconnected, shuffled between departments, or informed erroneously that nothing can be done. The impact of Chase 's negligence extends beyond financial implications. The reinstatement of these fraudulent charges has severely affected my credit utilization, especially during the challenging times of the COVID-19 pandemic. I am appalled by the gross negligence displayed by Chase in reinstating charges previously deemed fraudulent and removed. I estimate that the amount in question, totaling between $ XXXX {$3000.00}, is directly linked to fraudulent transactions that Chase unjustly placed back on my card without prior notice or valid justification. I am urgently requesting your immediate attention and intervention to rectify this matter. I would like Chase to expeditiously remove the interest and balance transfer fees associated with these fraudulent transactions and reinstate and reflect an accurate balance on my card. Moreover, the inability of Chase employees to access my account information predating the COVID-19 era, coupled with their lack of response to my requests, adds to the distress and confusion caused by this situation. I trust that, as a reputable watch dog agency, you will get Chase to promptly investigate this matter thoroughly and take the necessary steps to rectify the erroneous charges, providing me with the resolution I rightfully deserve. Sincerely, XXXX XXXX
Company Response:
State: CA
Zip: 91401
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A