Date Received: 2023-12-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: so this woman added me on XXXXXXXX XXXX XXXXXXXX is her profile link and she offered to help me make money on bidding on nfts. she then added me on XXXX XXXX with the phone number i provided. she also added me on her supposed work phone on XXXX XXXX as well. XXXX XXXX XXXX XXXX the other number is XXXX XXXX XXXX XXXX she goes by the name XXXX XXXX XXXX and claims to own her own yoga studio she talked me into downloading trustwallet from XXXX and then from there wire transfering my money from chase bank into it at first it looked like everything was going good but the browser she had me open which was called XXXX XXXX which is a website im sure she created on her own to scam strangers for money. so somehow she hacked into my trust wallet and stole all my funds which was a total of {$24000.00} dollars. once she did this she shut down the website and never spoke to me again. now when i try to visit the website it goes straight to a metamask website. please help me get justice and retrive my funds back this has set me back significatly my name is XXXX XXXX and my phone number is XXXX XXXX XXXX. Please let me know what steps i need to take to get this taken care off. the wire transfer went through a bank called XXXX XXXX XXXXXXXX XXXX which is located in XXXX New York XXXX XXXX XXXX XXXX XXXX. i have tryed to contact this bank to perform a chargeback process and ive left multiple voicemails but they dont return them. i also checked the reviews recently on this bank and many people have complained that this bank is running a criminal organization and scamming many people out of their hard earned money. i also tryed to contact chase bank to perform a chargeback process but they did not help me with this they said i have to contact the bank and the authorites i also am planning to get a lawyer to help me deal with all of this please help. also in the discloser it states that i have 120 days to do a charback process through chase bank and it has not been 120 days and they said they couldnt do it or help me with no concern of my stolen funds
Company Response:
State: CA
Zip: 92203
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I received over XXXX XXXX fees which is causing a financial strain. I transferred funds in my account a little before midnight and still received fees
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Problem with customer service
Subissue:
Consumer Complaint: I recieved a check from XXXX XXXX XXXX XXXX ( apartment under XXXX XXXX ca ), with amount of {$11000.00}, and thats is for refund of rental security deposit. I deposit the check into my Chase checking account around XX/XX/2023, ( I forget exact date ) Usually the balance should be available in next business day, but it's not. I called customer service, they are the yare holding that check for 10 days. On XX/XX/2023, I found that my checking account is being closed On XX/XX/2023, I meet agent in a chase branch, he told me rest of my balance will be mailed to my adress. But {$11000.00} from that check is suspended, and call XXXX later to figure out the reason. On XX/XX/2023, I called that number here is their response : " The check is suspicious, so they want to contact the sender. However They can't find sender 's registered number in system. So customer has to provide one to them. '' Here are two issue. First is that the sender ( XXXX XXXX XXXX ) doesn't have a phone to call, they only have email. Second is that the sender also used Chase account to send me the check, and Chase said they can ; t find sender 's information. On XX/XX/2023 I called Chase again, they said if I can't provide sender 's registered number, I should let sender issue a stop payment and send me a new check. On XX/XX/2023, After I contact the sender ( XXXX XXXX XXXX ), here is original response in email : '' As previously stated, your check cleared our bank account on XX/XX/23. Be advised that we are unable to issue a stop payment on a cleared check. We wish to clarify that if your bank is holding back the funds, then you will need to contact your bank directly regarding the release of funds. Additionally, Chase bank has access to our account and may contact us with any questions they may have. '' Now it's like a circular conversation. Chase want to contact sender. Sender says the check already withdraw money from their account, they can't do anything.
Company Response:
State: CA
Zip: 92122
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: In XXXX, I opened an Amazon account and signed up for the Chase credit card ( XX/XX/XXXX ), offered through XXXX. In XX/XX/XXXX, I finally signed into the Chase account and found that charges from XXXX XXXX, a service I have never purchased, received, or used, was charging my account XXXX XXXX monthly from XXXX, then XXXX XXXX monthly from XXXX. I immediately contacted Chase to inform them of these fraudulent charges, Chase credited the charges back to my account, then overnight, replaced the charges back, stating that XXXX XXXX said I had an account. From XX/XX/XXXX to XX/XX/XXXX, I have been working with Chase and XXXX XXXX to resolve this issue. XXXX XXXX representatives and managers have stated that I would be paid in full, since there was no evidence of me having or activating an account. The many conversations have been on three-way calls with Chase representatives present. On XX/XX/XXXX, I received a statement letter, in my Chase account, stating " We resolved your dispute '', stating, " the charge you disputed is valid ''. " It will remain on my credit card account ''. This is totally unacceptable, that they would expect me to pay a charge that I never activated or received. Currently, the balance is {$2500.00} and growing with interest.
Company Response:
State: GA
Zip: 30141
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: Amazon offered {$60.00} credit if applied for credit JPMC Chase XX/XX/XXXX applied for credit no instant approval Need street address Emailed copy of Texas drivers license XX/XX/ letter receive XX/XX/XXXX could not read drivers license XX/XX/XXXX Went in to bank branch and they faxed copy of drivers license confirmed they received the copy XX/XX/XXXX received letter to contact them with phone number It looks like a delay tactic. If they give me the {$60.00} they can keep the card My credit score is above XXXX My husband has an Amazon Chase card
Company Response:
State: TX
Zip: 77365
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX at XXXX, I transferred {$180.00} of available funds from one of my checking accounts to the other. This transaction was completed. At some point after this, the bank reversed a claim of dispute and debited my first account for {$260.00}. Then on XX/XX/XXXX, the transfer made by me was reversed and the money removed from the 2nd account, and placed back into the first account because the claim reversal caused an overdraft. I contacted the bank, and was told the transfer I initiated never completed which is a lie. They waited until I made a cash deposit into 2nd account, then went in and moved the transfer back to the first account to cover their overdraft of reversing the dispute claim. I find this type of behavior to be wrong and has left me with no money.
Company Response:
State: KY
Zip: 40502
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: CHASE DEBIT CARD Denied XXXX unauthorized charges on my card : {$42.00} twice on same day. XXXX was stolen and replaced by XXXX. They first issued XXXX credits and then charged them back without any reason other than they were authorized. They were not. I gave them the name of the person I am sure did it ... and other unauthorized charges on other bank cards. I spoke with a branch rep and he said he would re-submit my disputes.
Company Response:
State: NY
Zip: 122XX
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My account should be secured but its not. This is the second time that my money was stolen from my account within months on XX/XX/2023 money was stolen from my account from my bank thats in Illinois and I live all the way in XXXX so I am confused on how this can happen, I sent all the information that they needed to prove that it wasnt me and I have no business with this bank in Illinois is frustrating because I work hard for my money and my money was taking within minutes and I have to go through a long process just to get my own money that I worked hard for.
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Requesting honor of chargebacks. I was misled and not told about " provisional '' credits when I was credited for successfully disputed charges. I was told at the time of reporting that I was made whole of fraudulent charges and formally and finally given the credits. Retroactively 2 months later I was called by a " case manager '' and told " those were provisional credits '' and now those charges back on my account. I was never told they were " provisional '', rather, I was told by the rep that my case was closed and resolved. Even if these were originally supposed to be " provisional credits '', I was never informed and I lived my life under the finality of what I was told -- that the credits were formally given and my case was resolved. I was either negligently misrepresented at the time of receiving the credits OR negligently misrepresented upon receiving the charges back on my account. Charges spanned from XX/XX/XXXX to XX/XX/XXXX for a merchant named XXXX XXXX, whom I purchased many digital passes for live events that never came to fruition, and then they went backrupt and they deprecated their platform as per an email XX/XX/XXXX, attached titled " XXXX - An update from XXXX ''. These charges, plus the interest accrued, are rightfully shown in my attached statement as credits titled " XXXX XXXX. View the charges now retroactively added back in the attached doc, XXXX XXXX XXXX XXXX XXXX I've tried every avenue available through the relevant departments. The fraud department points to the disputes department as responsible, and the disputes department points to the fraud departmenr as responsible. The disputes department said there was no further action I could take except to send a secure message through Chase online portal addressed to Chase Executive Offices. I did that and haven't heard back. Also, in order to further escalate I was told by the disputes department that a manager would call me within 24-48hr. This was two weeks ago and never heard back so yesterday I called again to followup and they apologized and said someone would call me withint 24-48hr again, I don't have confidence there, and nor did the rep on any resolution from whatever that call would be.
Company Response:
State: VA
Zip: 23455
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Delays in the application process
Consumer Complaint: Original loan XXXX XXXX XXXX XXXX New loan number XXXX I originally spoke with XXXX XXXX on XXXX at that time my credit report was ran. I was approved, after not hearing from XXXX for over a month. He was out sick for 3 weeks. After reviewing the title company information of the amount of over {$10000.00} being paid to them. I went back to XXXX and ask if I could add my spouse for income purposes. I was informed that my spouse credit score would need to be XXXX, it was XXXX XXXX said that he could not remove my spouse, he would need to do so manually, to avoid entering a new application, and it should take no more than 2 days, and that he would call me back. He never called, so upon calling him back the following week XXXX was out of the office, so I emailed his supervisor XXXX XXXX, which informed me at that time I was misinformed, and that she apologized for the inconvenience, she would make sure that I was locked in at the same rate, but would have different advisor take care of my application moving forward, by the name of XXXX. I spoke with him that day only, upon calling back he was never available, so I switched back to XXXX XXXX. Who started a new application around XXXX and told me he had everything, and to only send an updated paystub, which I did, while on the phone with XXXX, and he also requested for me to pay another appraisal fee, which I did. By the end of the call XXXX told my closing date would be on XXXX, due to my information already being verified, and processed. I called XXXX on Friday, and again on Monday XX/XX/XXXX to confirm closing, and he said yes you are all set to close on XXXX I felt to call him back again today XXXX. XX/XX/XXXX At that point XXXX said they ran into a problem, my credit report expired. Keep in mind I file a complaint at the Bank last month with the resolution department,
Company Response:
State: TX
Zip: 75052
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A