Date Received: 2023-06-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: A scam charge I paid for products never received
Company Response:
State: ID
Zip: 83642
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I would like your help because someone committed fraud on my account and my bank does not want to help me and recognize this fraud. Two checks were deposited in my account and then three atm withdrawals were made somewhere in an atm at XXXX CA. I did not authorize this I didnt not deposited this checks nor did I withdrawal the money. I was at work in XXXX XXXX CA when this happened I had my card stolen I did not have it I did not authorize this. XX/XX/2023 ATM check deposit {$1000.00} ATM withdrawal {$500.00} XX/XX/2023 ATM check deposit {$1000.00} ATM withdrawal {$1000.00} XX/XX/2023 ATM withdrawal {$580.00} Chase bank did not approve this was fraud they mentioned it had to be someone close to me. I had my card stolen, even if it was someone close to me as chase said which there is no prove of and it could have been anyone who did this ; this is still considered fraud they did fraud on my account because this was never accepted by me. I do not know who did this I dont know where it even happened it was not me nor authorized by me and I believe chase bank needs to offer protection against fraud.
Company Response:
State: CA
Zip: 91911
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Hope this email finds you well, I deposited on the I deposited on the Drive thru ATM on XX/XX/1928 XXXX $ bills the receipt printed showed XXXX $ this is in correct. I just received a letter from the claim department saying they completed the Investigation and the couldnt find my money, they will be removing the credit that was given. This is insane!!!! That was the money I deposited XXXX x XXXX $ bills on the deposit window first time I deposited such of big amount on the ATM. The receipt I got said XXXX that was incorrect, Called Chase they Gave me the credit, now they are removing the money stating no money was found, and this claim was opened with a Police report, I just cant believe this is happening with chase, XXXX cant trust my Bank? Honestly this is insane, I just cant believe it! Please help. Best Regards. XXXX.
Company Response:
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: JP Morgan Chase Bank double charged my XXXX transfer made in XX/XX/23, resulting in {$1900.00} taken from my account without authorization. My account has been overdrawn by almost {$900.00} dollars for more than XXXX hours now. Chase Bank has not returned my funds, and can not or will not give me a time frame for when they will be returned. I can not get groceries, pay other bills, or do any sort of financial transaction at this time.
Company Response:
State: CA
Zip: 90035
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Good afternoon, Complaint # XXXX summary : In XXXX, I created my company XXXX XXXX and I needed to open a Business account. So I chose Chase because they had an offer when you did a deposit of XXXX XXXX you did not have to pay monthly fees for new Business account. Beginning of XXXX, I have started receiving monthly fees to pay with no notification from XXXX that they changed their rules of having now a minimum of XXXX $ of deposit. So I had an appointment in XX/XX/XXXX to explain the situation with my contact at XXXX XXXX Chase branch ( with XXXX XXXX ). She supposed to reimburse the current fees and I had a check of XXXX $ to have a total of XXXX $ as a start. But the next month I have been continuing having fees of XXXX $ per month. I have let several voicemails and emails to XXXX XXXX to understand why I was having ( and still have ) this situation. XX/XX/XXXX I called the Chase Service Center after talking to 3 different agents, the only answers were : ''Try another branch '', ''Try to have another appointment with the same contact '' or ''we can not help you online ''. My Business account statement from XX/XX/XXXX ( attached ) shows exactly that what I did was supposed to be done but they did not stop de monthly fees. I have no other solution to complete this complain because I do know how to fix this situation which is originally a Chase ' mistake. Today XX/XX/XXXX : I receive an email about the bank account statement availability of XX/XX/XXXX : Once again, with the same error, they started charging me the XXXX $ fee even if my bank account was at XXXX $ in XX/XX/XXXX ( statement attached to this new complaint, with the other documents I attached on my first complaint ). So I would like to have your help again please to fix the same error. Regards XXXX XXXX
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In XX/XX/2023, I deposited a third party check inside the branch of Chase bank. The person to whom the check was written was present with me in the bank on that day. I asked the teller if it would be okay to deposit a third party check. I was told it was no problem. ( I specifically asked because I said I didnt want them to say it was okay now and then XXXX weeks later come back and say it was a problem. ) A few weeks later the bank closed my account without any explanation. I did not receive any correspondence from them to explain why the account was closed or what they required from me for my funds to be released to me. At the time of closing, there was {$310.00} in my account. The only correspondence I received was a final statement which indicated a check has been issued in the amount of {$310.00}. When I called customer service, they confirmed that a check had been issued and was in the mail. The check did not arrive after XXXX days, so I called again. They said dont worry, the check is in the mail. No check arrived so I called a third time. I was told, again, that a check was in the mail. I called back and asked to speak to a specialist. I was then told that in fact there never was a check in the mail and the account had been put on a hold pending verification of the third party check. I reminded them that the deposit had been made at the counter, not at an atm, and that they should have a record of the ID for the third party, since he was present at the time I made that deposit. They said they needed to talk to him again. I brought him into the branch with me and we told the manager about the situation. She said the bank had changed its policy so the person being present with his ID was not considered verification of identity. They wanted a phone number so that was registered to the third party so they could call him. His number was under a family members name, so he called his phone carrier and had them put his name on the account. They said it would take XXXX hours but after that time his number would be im his name. XXXX hours later I called the bank and told them they could use the phone number now. They said no in fact the number was not a registered number and they could not use it. I called back XXXX days later when the third party was at my house and explained the situation to them again. This time I was speaking to a specialist in the fraud department. That specialist said the number was not valid. I asked to speak to someone higher up. They transferred me to a specialist named XXXX whose job, apparently, is to let you know that as a customer you have the right to be victimized and abused by the bank and there us nothing you can do about it because they reserve the right to make you eat XXXX anytime for any reason. She also explained that they were not obligated to offer me any explanation or assistance, even though I was a customer with that bank for over 10 years. XXXX said she was sorry but the requirement for the funds to be released was a registered phone number but she was unable to advise me about how one would go about getting their phone number registered. She even admitted thi I at her own phone number would not show up as registered. I had no option but look to accept that they were never going to release my funds to me.
Company Response:
State: OR
Zip: 97203
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: About 6 months ago I was contacted by Chase that I owed them around XXXX from a credit card I have NEVER heard of. They said that I opened the account and there were payments from my bank. I informed them that I did have my bank account information stolen as well as XXXX and it could have been from this. They never responded to me, then a legal firm sent me a letter saying they could help me because CHASE sued me. I NEVER got any information from them after writing mail-in letters to their corporation, I was never informed I would be sued. I thought that they would eventually resolve their issues at corporate or send me another letter. Instead, they decided to sue me with no information or communication. I do not want this on my credit score and I do not want to be sued. I really need help because I have tried to be in contact with the company and sent mail in letters TO them. I had no idea I'm being sued, my address is not the one on the credit card, I had a period of time my information was misused. This company is taking advantage of people with their lawyers since they have the money to use them against any regular working American. They didn't even communicate me being sued. They didn't even respond to my communications. I responded to them several times and instead of responding they decide to sue me and ruin my credit score at a time I am trying to purchase a home all behind my back. This company is extremely shady and just uses their power to bully citizens. A multi-billion dollar corporation couldn't even respond to my letters and communications and decides to randomly sue me without me knowing. It is well in their capability to communicate with me to resolve this issue. This is wrong and fraudulent activity by a XXXX institute.
Company Response:
State: TX
Zip: 76017
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX Chase authorized XXXX XXXX transactions, of which only XXXX was authorized for the purposes of paying rent, leaving my checking account gravely in the negative and overdrafted. This has caused my other automatic payments to be unpaid and left me without access to the money in the account for other expenses. Currently my account has been left overdrafted XXXX hours and will probably be left overdrafted the entire weekend ( as it is Friday XX/XX/XXXX writing this ) with no solution nor word of a solution. Chase has made no reach out regarding this situation to inform me of it nor have they made any attempt to reach out regarding a solution or a solution in progress.
Company Response:
State: NV
Zip: 89502
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: As disclosed herein XXXX XXXX XXXX XXXX & XXXX was subject to a cybersecurity attack culminating in ransomware from XX/XX/XXXX to XX/XX/2022 ( the Incident ). XXXX & XXXX endpoint security detected and terminated the ransomware shortly after it executed. With assistance from third-party experts, XXXX & XXXX took immediate steps to secure its systems and investigate the nature and scope of the Incident. On or about XX/XX/2022, XXXX & XXXX discovered that the Incident may have impacted protected health information ( PHI ) or personally identifiable information ( PII ). We have found no evidence that your information was misused. XXXX XXXX XXXX failed to prevent 2022 data breach. In response to the attached letter, I mailed it to each of the three major credit bureaus to request a fraud alert to be placed on my credit report. As an asinine response, as if these people working for XXXX, XXXX and XXXX don't understand basic XXXX, or don't care to read it, I received a credit report from each, but neither made mentioned the need that creditors have purported for a phone number to be on file. In fact, when I called each entity every time a creditor, namely XXXX XXXX XXXX ( co-brands with XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Business Advantage ), XXXX XXXXXXXX ( XXXX ), Chase ( XXXX XXXX ( who failed to communicate this, until I pressed the issue after waiting 48 days to receive business cards to reflect the approved $ XXXX and $ XXXX application letters, which I will address further on another report ) stated that they could not move forward with my credit card applications, notwithstanding a section of the Ohio Revised Code ( 4112.021 Unlawful discriminatory practice of creditor ) which in part, prohibits creditors from discriminating against any applicant for credit in the granting, withholding, extending, or renewing of credit, or in the fixing of the rates, terms, or conditions of any form of credit, on the basis of race, color, religion, age, sex, military status, marital status, national origin, disability, or ancestry, ( except that this division shall not apply with respect to age in any real estate transaction between a financial institution, a dealer in intangibles, or an insurance company as defined in section 5725.01 of the Revised Code and its customers ). They try to circumvent the discrimination claim by purporting that they can not verify us, namely people of color, or if we have a fraud alert on our credit report, which is not visible, they require us to endure a personally identifiable information ( PII ) exposing verification process via an interrogation- over the airwaves of VoIP - that they purport is only a verification process, but they refuse to provide their first and last name, representative identification and/or city in which they are working. I am sure there is a label on ANY account that I hold per my vehemently complaints about the lack of fairness in communication and privacy as we never know who is interested in collusive activity. In addition to that, the credit bureau representatives purport that none of the phone numbers that are on your credit report is the one on your account for the fraud alert. This is institutional discrimination which prevents us from accessing working capital and the like. Of the three credit bureaus, XXXX has NOT sent me a printed copy of my credit report, no matter how many times I have requested it annually or when I am denied credit for my businesses by asinine decisions of creditors.
Company Response:
State: OH
Zip: 434XX
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Despite my multiple attempts, Chase Bank has consistently declined my requests to open a new account due to a supposed outstanding balance. This has become a perplexing issue, particularly because I have already contacted their Recovery Team and confirmed that there are no remaining debts under my name. Their representatives have assured me that I am indeed eligible to apply for a new account without any hindrances. This persistent discrepancy between the bank 's response and the recovery team 's assurances has left me feeling frustrated and unsure about how to proceed.
Company Response:
State: FL
Zip: 32771
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A