Date Received: 2023-06-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a settlement check to a chase bank in person to the atm. I was advised by the receipt that I have to wait 7 days until the funds are available. I waited the 7 days and chase will still not release the funds to me. I called the customer service line and was advised that they can't verify the check with their system. The representative said that he was trying to call the CEO of the XXXX XXXX XXXX I'm sorry but that's just ridiculous. They are being unfair and holding my money for no reason.
Company Response:
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am a victim of fraud and theft. I notified my bank as soon as I found the theft. I was temporarily refunded the money. Well due to some of the theft being older than 60 days, ( back in XXXX and longer ) the bank has decided that the most two current stolen ATM withdrawals are beyond the 60 days even though they only happened 45 days before I notified them. The bank has decided to retake the money back that was stolen from me. All because XXXX has been stealing money from me since XX/XX/XXXX of 2022. Which I had no knowledge of until I found the stolen ATM money.
Company Response:
State: OK
Zip: 74105
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have been trying to get this late off my redit report for months. I have sent in 4 disputes and nothing is being done. I have sent in proof that I myself are submitting the request to have this removed. I have filled for a full file disclosure and never received it.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In late XXXX I was the victim of identity theft with my JP Morgan Chase XXXX XXXX XXXX My XXXX XXXX was somehow hacked into and my calls were being forwarded, preventing me from checking the actual party I was communicating with. I received phone calls from numbers that showed up on caller ID as Chase bank. After initial fraudulent activity was discovered, I contacted a representative from XXXX XXXX XXXX who changed my password and rectified the issue around XX/XX/XXXX. However, it happened again a few weeks later and I was able to do it on my own once someone alerted me that my calls were not going through anymore. Since then, I bought a new Iphone on XX/XX/XXXX. The old phone was turned into XXXX XXXX XXXX. Chase initially did not charge me for fraudulent purchases on my account. In late XXXX 2023, my account balances were accurate and the fraud situation was behind me. That was until Chase, in XX/XX/ 2023, who I have banked with for years both personally and through my credit card, did a complete XXXX degree turn and is now seeking to hold me responsible for approximately {$12000.00} worth of charges that they initially did not hold me responsible for. This is unacceptable to me and quite disingenuous to do this months later after everything had been resolved. Chase and XXXX have a guarantee that you will not be responsible for fraudulent charges. The telephone scam is not something new and Chase has utterly failed to institute any processes to prevent their customers from being scammed by people who are calling from Chase numbers and have the proprietary information that only a Chase representative would know. This scam has been prevalent and Chase can not simply just turn a blind eye to it while their customers get defrauded. See https : XXXX
Company Response:
State: NY
Zip: 11743
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, we purchased an attraction pass with the merchant, XXXX XXXX, in the total amount of {$200.00} ( Exh. 1 ) for 2 persons or $ XXXX to be used on XX/XX/XXXX, the selected activity date. A week after the purchase, I changed my mind and requested a full refund of the total amount paid of {$200.00}. However, on XX/XX/XXXX, the merchant only issued an arbitrary refund of {$66.00}. According to the merchants cancellation policy ( Exh. 2 ), Full refunds will be issued for cancellations made at least 15 days before the selected activity date and a cancellation fee of JPXXXX XXXXXXXX will be applied before the selected activity date. Considering this cancellation policy, the total refund due is {$190.00} ( {$200.00} - {$4.00} = {$190.00} ). Therefore, the merchant still owes the remaining refund of {$120.00} { {$190.00} ( total refund due ) {$66.00} ( amount partially refunded ) = {$120.00} }.
Company Response:
State: LA
Zip: 70056
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Starting XX/XX/2023, my checking account with Chase Bank started being charged a $ XXXX monthly service fee due to lack of funds. However, I have adequate funds in my savings account. When I contacted Chase Bank they stated they can not " link '' my savings account to my checking account. They said it was a technical issue on their end and are working on a resolution. They have refunded the service charge for XXXX, but no others, including XXXX, XXXX, and XXXX. I am out {$75.00}, with no resolution in sight.
Company Response:
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to request the removal of an inquiry from my credit report that was initiated by Chase Business. According to the advertisement I responded to, the application process was meant to be conducted under my business 's Employer Identification Number ( EIN ), and not linked to my personal credit. Details of the inquiry are as follows : Creditor : Chase Business Date of Inquiry : XX/XX/2023 I believe there has been a misunderstanding or error in this matter. As stated in the advertisement, my intention was to apply for credit solely under my business 's XXXX number, which should not impact my personal credit profile. However, it appears that an inquiry was made against my personal credit instead.
Company Response:
State: NY
Zip: 10016
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: We have 2 complaints regarding Chase Bank XXXX XXXX XXXX XXXX, NJ First complaint we opened a checking and savings account with XXXX who inputted my first and last name incorrectly, my SS number incorrectly and only had my DL number correct. When we were referred to him to resolve the issue XXXX made our checking account our savings account and savings account our checking account without our knowledge. This resulted in our initial deposits being incorrect which XXXX corrected himself without our knowledge. This also resulted in us having checks for a savings account and a checking account created by XXXX. These checks also had 2 different routing numbers on them which we still have not received a valid answer for to date. When we asked the branch manager what would happen if we used these checks he said they would probably bounce and it was no big deal. No big deal to who them? On XX/XX/XXXX our checking should have had {$3600.00} in it and our Savings {$5000.00} they did not as initially opened. The money was Secondly we were given a voucher that states if we open a checking. and savings account we would receive {$600.00}. The money was moved on XX/XX/XXXX without our knowledge. The {$600.00} voucher money appeared in our account on XX/XX/XXXX for a day and than disappeared. We question how this money can deposit and withdraw from our account without a trace and were told this never happened. We spoke with the brand manager XXXX and got no response to date. We requested the regional manager address the issue got no response to date. We contacted Chase Corp and spoke with XXXX who did not resolve our issues and would not return our calls in a timely fashion. We spoke with XXXX 's supervisor XXXX who was more attentive to our issues and returned our calls but has now referred us back to XXXX. Per our conversation with XXXX on XX/XX/XXXX we were told we had to deposit {$15000.00} to get the voucher in our savings account. as can be seen by the voucher no such requirement exists. The voucher states deposit {$15000.00} in savings OR have direct deposit set up. We are against setting up direct deposit until our concerns are addressed. Money disappeared from our account without a trace. We were issued bad checks from the bank representative Money was moved without our knowledge XXXX was questioned and lied he never did any such thing, well than how do we have these checks and deposits slips which reflect our statements? Customer service is horrendous!! I have no faith in this bank doing the right thing.
Company Response:
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I found that my bank account at Chase Bank had an Unauthorized Charge of {$86.00} for an Antivirus Program, from the XXXX XXXX XXXX XXXX, I did not have plans to renew for a second time. I had turned off automatic renewal option on the XXXX website when I first purchased the program back in XXXX. I notified my bank on XX/XX/XXXX, that I did not authorize this renewal charge of {$86.00}. It was posted from XXXX on XX/XX/XXXX to CHASE BANK, The person that took my call after hours said he could not help me and to call CHASE in morning because of Holiday. Somehow Auto Renewal was turned back on in XXXX website and not by me. I received an e-mail letter on XX/XX/XXXX from Chase stating the {$86.00} was correct and they denied my refund. This internet company downloaded XXXX XXXX XXXX, and also XXXX, and XXXX XXXX for Phone to my computer from their computers without my consent or knowledge On XX/XX/XXXX, they charged my account with Chase Banks Approval on XX/XX/XXXX. I am a XXXX XXXX XXXX woman on Social Security and XXXX, along with Chase Bank, decided that I needed this program and from them. The money came from my Social Security Checking Acc. at CHASE. XXXX at XXXX XXXX had no right going inside my computer and downloading all those programs into it. Please look into this matter as I need my money back. Last but not least, this company in my opinion have bad practices in way of turning back on AUTO RENEWAL, Just my opinion, buyers beware. Regards, XXXX XXXX
Company Response:
State: AZ
Zip: 856XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a 401k loan check iao {$1500.00} XX/XX/XXXX. I spoke with a supervisor XXXX on the XXXX that told me my funds would be available the next day. Funds were not available XX/XX/XXXX. I called and spoke with a rep XX/XX/XXXX that told me my funds are not available because the issuing bank says they are not available. I called the issuing bank and they said of course the funds are available as the funds are a loan against my 401k account. Which Im already paying back and dont have access to the funds. I got the loan to pay bills I knew were due at this time. Because my check is being held my water has been cut off. My internet has been cut off and XXXX XXXX XXXX XXXX. My car note is now late and my power will be cut off on the XXXX of XXXX. There is no reason my loan check from my 401 k account should be held up. Its not only my money but its my money Im already making payments back to myself on. This has ruined my eligibility with the connectivity program to get my internet at a discounted cost. I havent been able to bath and the worse of all I have not been able to work so Ill be in even more depth. My funds are available! My funds are good! There is no reason my 401k check should be held up. I could have had the check cashing store cash my check immediately but I trusted chase. But now youve ruined my life. Please release my funds. At the very least create a new process for a 401k check. Its my money 3x over. Your reps should have not lied.
Company Response:
State: TX
Zip: 76105
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A