Date Received: 2023-06-02
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: XXXX XXXX Chase Bank XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX Attention : XXXX XXXX, Chairman of the Board I am writing this letter to Chase Bank to demand the closing of our loan application pursuant to Loan ID XXXX. The reason for this request is that we suspect fraud on behalf of the agent in charge of my account, XXXX XXXX, and Chase Bank. I am not an attorney but have been a business executive for over 50 years. My experience tells me that the circumstances surrounding the processing of my wifes and my loan application are suspect. I am going to outline the facts as I see them which has lead me to further authenticate my concerns and urge you to act on this matter before I seek legal counsel : XXXX. Original online contact date to start the loan application. I work in the Country of Mexico but had access to all documentation needed for this loan application. We fully informed XXXX XXXX that we would be out of the XXXX until XX/XX/XXXX. XX/XX/XXXX Confirmation of Terms and Rate Lock. XXXX ARM with Initial Rate : 2.87 %. XX/XX/XXXX XXXX requested XXXX loan documents were submitted by the end of XX/XX/XXXX. XX/XX/XXXX See my E-mail below requesting a closing date : To : XXXX, XXXX XXXX Fri XX/XX/XXXX XXXXXXXX XXXX Hi XXXX, It has been almost a month since we provided all the loan documents you requested. Please update the status of our loan application. XXXX XXXX XXXX XXXX never responded to my Email. In addition, Chase Bank and XXXX XXXX, for unknown reasons, ceased all further communication and ultimately deleted our application from our online account. Mortgage Interest Rates were increasing from .25 basis points in XX/XX/XXXX to a rate of over 5 % in XX/XX/XXXX. Our lock-in rate of 2.87 % was due to expire on XX/XX/XXXX. Chase Bank XXXX : XXXX. XXXX. I believe Chase Bank had a legal responsibility to inform us in writing of the status of our loan application. By not doing so, it jeopardized our ability to obtain another cost-effective mortgage. XXXX. Honoring the Chase Bank XXXX. In the absence of any disqualifying loan items communicated in writing to us, Chase had the obligation to close this loan within the time frame of the locked interest rate. Perceived Fraud : It seems evident that Chase Bank purposely slow walked our application after interest rates were increasing throughout the lock-in period. Chase Bank allocated our funds to another mortgage client at a higher interest rate, enriching the bank. The failure to communicate following our E-mails substantiates our belief that this was purposeful. XXXX : The intentional perversion of truth in order to induce another to part with something of value or to surrender a legal right. Damages XXXX. Because of Chase Bank actions, we were forced into a form of mortgage limbo in the months of XXXX, XX/XX/XXXX and beyond. We were disqualified from processing a new loan application with another lender that would be timely in achieving a lower interest rate. Mortgage rates continued to climb throughout the year. Because of Chase Banks actions, we were essentially disqualified our ability to refinance our loan with an acceptable interest rate. Chase Bank then enjoyed the allocation of our loan amount to a much higher rate of return on mortgage loans. The damage to us is already several XXXX dollars a year on our current adjustable-rate mortgage and could be tens of thousands of dollars in the future.
Company Response:
State: CA
Zip: 92203
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: woke today see my account was negative {$1000.00}. I called the bank imagine that there is an error where it was duplicated A charge. They mentioned that I can use my card without any fees ( They think that they are doing a favor by doing that while they are the one who made the mistakes and prevent the rest from getting to our money ). I use the card at a grocery store and still got declined. When I call to complain they hung up on me and just said to wait until XXXX XXXX. On Friday I usually do all of my grocery shopping and that's when I get most of the stuff for my family. When we make mistakes we get charged fees when they make mistakes we're supposed to shut up and take it. I thought this is America.
Company Response:
State: VA
Zip: 23060
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Today XX/XX/XXXX I called JP Morgan Chase to make a payment on the loan that was transferred to them from my old servicer rocket mortgage. At first they were unable to find any account information but then the conversation proceeded into them not being able to accept a payment because my " transfer had not been completed '' and that there was a XXXX blackout for any payments being made. I went to a branch to physically hand them a check and was threatened with the police being called if I were to just leave it in the branch. This conversation was had with the branch XXXX in XXXXXXXX XXXX XXXX I have received no paper communication from JPMorgan Chase as of today only a text message and a few emails. I believe this mortgage servicer is in violation of the terms of the agreement with them because they will not allow me to make a payment. I have attached a picture of the document that I had intended to leave with the bank, pertinent information redacted.
Company Response:
State: NC
Zip: 28213
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Chase Bank experienced a technical bug on Thursday, XX/XX/XXXX, which resulted in duplicate charges and transactions. Like most people who this bug affected, I woke up on XX/XX/XXXX to see I was withdrawn and in the negative. My XXXX payment was submitted twice. There is no way to reverse this charge on my own or get my money back until Chase fixes the bug on their end. Chase did not notify anyone of this egregious error for almost 15 hours after the incident happened, and they only posted a brief update on XXXX this morning around XXXX XXXX XXXX XXXX. They updated the website with a header notification alerting people of the issue but did not post any sort of notice on the mobile app. First they said the issue would be fixed within a few hours, then they updated to 24 hours, and now some Chase reps are saying it could take up to 5 business days to get money put back into my account. This conveniently happened on the day that rent and other major bills are due, and Chase is not communicating to anyone with updates about this process. Nobody knows when we will stop being overdrawn. Utility and bill companies are charging extra fees because payments bounced because chase took all of our money. They arent giving anyone any more information. In fact, they are deleting comments asking if and when we are going to get the money and what Chase is going to do about this huge liability issue. Millions of people are very furious right now and stuck without the ability to get groceries or even go to work.
Company Response:
State: IL
Zip: 60640
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: It's a bit of story, but back in XXXX I disputed a charge with Chase Bank on my Freedom Flex Card. They lodged it as a fraud rather than a dispute. Then they decided the fraud wasn't valid so they've now decided to reverse the temporary credit they gave me. They appear to have no way lodge a dispute. I tried through the mobile app, the website, and calling them. When I called them they said I needed to upload a letter ( can't upload a letter without a claim number ), called them back they said to do it as a secure message ( can't lodge dispute as a secure message according to their website ), website says it should be under the credit card itself on the website ( it isn't their is only a place to track disputes, not lodge them ). So, anyway I'm turning to you in the hopes to resolve this issue. All of this is regarding the following charge : XXXX XX/XX/2023 for {$400.00} Posted on the XXXX XXXX XXXX XXXX XXXX
Company Response:
State: AZ
Zip: 85029
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: THE FILES HAVE BEEN SENT TO CHASE. THEY INCLUDE THE STATEMENTS FROM THE TIDES WHERE I RESIDE. ALONG WITH THEM ARE THE STATEMENTS FROM CHASE REFLECTING THE INTEREST CHARGES. I CONTACTED THE BANK EARLY IN THE YEAR AS I HAD LOST MY JOB AT XXXX XXXX THE PRINCIPAL AND HER ASSISTANT WERE FIRED THIS SPRING. I WAS IN ARREARS AS A RESULT OF NOT RECEIVING MY TAX REFUND FROM THE IRS. THE BANK HAS ALL OF THE INFORMATION IN THE FILE XXXX
Company Response:
State: AZ
Zip: 85032
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to lodge a formal complaint against JP Morgan Chase in relation to my Marriott XXXX XXXX XXXX. I have always maintained a strong credit history, regularly making timely payments on my account, which had a credit limit of {$9000.00}. In XX/XX/, I was informed by Chase that all my accounts were being closed. Understanding the situation, I attempted to make payments in person at a Chase branch located at XXXX XXXX XXXX, XXXX, CA XXXX, because I could no longer make payments online due to the closure of my accounts and not having any other bank accounts at the time. Despite my efforts, the bank 's system did not permit me to make payments on two separate occasions. Due to these circumstances, I decided to open a checking account with XXXX XXXX in order to continue making payments towards my credit card balance. However, because the account was new, a check was not processed on time, resulting in a non-sufficient funds ( NSF ) decline. Chase subsequently reported my account as delinquent to the credit bureaus, causing a substantial drop in my credit score. This has affected my livelihood significantly. I have since paid off the balance of my credit card account, but the negative mark from Chase remains on my credit report, continuing to impact my credit score and financial opportunities. I believe that Chase has not treated me fairly in this situation, particularly given my efforts to make payments despite the obstacles presented by the closure of my accounts. I kindly request the Consumer Financial Protection Bureau to investigate this matter and take appropriate action. I believe it is only fair for Chase to retract the negative comment from my credit report since the delinquency was not due to my negligence but rather to their system 's restrictions. Thank you for your attention to this matter. Yours sincerely, XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90602
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am being told by chase JP MORGAN that the derogatory issues on my account will not be romoved as they said it would be in XXXX after the late payments. I explained I had XXXX during this time and they said they would ensure it was not listed as late. Trying to get house refinanced. I found out that CHASE JP MORGAN intentionally reported the derogatory remarks and refuses to remove it. I am XXXX at XXXX and Chase JP MORGAN wants to keep my fico score low so they can charge more money for interest rates. As a XXXX white male I feel I am Chase JP MORGAN is doing this to further handicap me. Today I spoke with XXXX who specifically said NO CHASE WILL NOT REMOVE THE LATE MARKS ON MY CREDIT REPORT. when I brought up the XXXX XXXX cares act every employee acted as if they were not concerned of the federal government. In fact one employee said they were larger thean the government that they will do what they want. Later A lady XXXX at XXXX with Chase JP MORGAN who wanted to argue the fact I acciddently registered a claim in my wifes name. They knew who the complaint was from but was calling wanting the claim pulled because as she alured to is that it makes them look bad. I am not asking for anything no other credit card company has done in the past, which is submit a bisput to the agencys to remove the derogatory statement. If I was not handicap/disabled I feel CHASE JP MORGAN would treat me differently.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/XXXX, a fraudulent inquiry was made for a credit account at Chase Bank. I have called Chase repeatedly to let them know this application was fraudulent and asked for the inquiry to be removed from my credit reports. Each time I have called I have been told it will take up to 90 days for the inquiry to be removed. My first call was on XX/XX/XXXX. That is almost 5 months ago. The inquiry is still on my credit reports. Please contact Chase Bank and ask them to remove this inquiry from my credit reports. Thank you.
Company Response:
State: OH
Zip: 44039
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I've requesting a second look into reviewing my missing funds of {$4000.00} removed by Chase Bank on XX/XX/2023. The check was deposited on XX/XX/XXXX via the Chase Application on XX/XX/XXXX. The deposited check does show it was added to my balance on XX/XX/XXXX with the provided Chase bank printout provided by the bank. Chase bank is stating that this same check was presented in a different financial institution on XX/XX/XXXX and to contact XXXX and the maker of the check. The maker of the check is myself since I own XXXX XXXX XXXX, and this {$4000.00} dollar is my salary to myself. I also did provide bank statements and a letter from XXXXXXXX XXXX stating this check has only been presented once, so actual proof that it was paid to Chase alone. I've uploaded statements from both Chase Bank and XXXXXXXX XXXX XXXX statement showing the check was cashed once and not presented twice. I've also provided a letter from my bank at XXXXXXXX XXXX that the check was only ever presented once. If it has been presented to cash anywhere else including a check cashing facility, it would show up on my XXXXXXXX XXXX account as returned for duplicate item or paid, it is nether. The only bank who received these funds was Chase Bank. This second letter from my banker has his direct line to confirm this fact. They've ignored the letter provided and have not returned my banker phone message at XXXXXXXX XXXX to confirm this as a fact.
Company Response:
State: CO
Zip: 80204
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A