Date Received: 2023-06-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My account was charged twice for a rent payment and now I dont have access to my money the bank stole my money and I cant even eat today
Company Response:
State: CA
Zip: 90810
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: 3 Treasury Checks were deposited on XX/XX/23, totaling just over XXXX. The bank placed a hold on the check until XX/XX/23. The treasury checks were verified through the treasury department as being valid, and on XX/XX/23 were also verified as paid by the treasury department. Chase Bank refused to release the funds, and have cause me material hardship with the inability to pay vendors and employees. There is no valid reason for them to hold funds since they have already cleared and I have all supporting documentation and proof required. I have banked with Chase for over 16 years.
Company Response:
State: NV
Zip: 89011
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023 I had two XXXX transactions on my chase account to XXXX {$250.00} and XXXX {$200.00} which I did not recognize. I called chase on XX/XX/2023 they filed a claim and gave me new log in as well as a temporary credit. Today XX/XX/2023 they reversed my credit and re refusing to fix it. Im short {$450.00} that I dont recognize please help
Company Response:
State: FL
Zip: 33029
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: The company involved is " Chase Card Services '' or commonly known as J.P. Morgan Chase ( JPMC ). Other creditors referenced below are not a part of this " complaint. '' In XX/XX/2023, I learned I was the victim of ID theft and 5 accounts at 4 creditors were opened in my name without knowledge or authorization from me. I found the accounts through my credit report and contacted all creditors. There were 2 accounts at Chase Card Services ( CCS/JPMC ) and 1 each at 3 other creditors. I contacted all 4 creditors, the 3 credit bureaus, and FTC Identity Theft report center. XXXX XXXX, XXXX, and XXXX found in my favor, notified me, and had the negative accounts removed from my credit report occurring in an improvement to my credit score. Of the 2 CCS/JPMC accounts, only 1 was ever used before it was charged off. The other was closed before the startup fee was paid. I focused on the negative account. CCS/JPMC denied my dispute saying " The account was opened with an address we confirmed through public records. We mailed credit card statements to this address, and they were not returned. '' I contacted CCS/JPMC and said I have a " public record '' that I live at a different address and did not receive any CCS/JPMC statements. I imagine the fraudsters may have received the statements and did not voluntarily return them, thereby self reporting their crime. I then disputed the denial. I submitted the referenced letters from the other creditors finding in my favor as evidence to CCS/JPMC. They denied the dispute again and said " You have accepted responsibility for this account '' and " We previously sent a one-time passcode to your verified phone number. '' I personally never accepted responsibility nor received a passcode ; however, I imagine the fraudsters did that in my name. I then contacted CCS/JPMC again to see about my options, they said something like they will look into it but ultimately denied me saying, " Our latest review confirms our previous finding that the account is valid '' and " You're responsible for the account in accordance with your Cardmember Agreement. '' Also, that no further review will be taken w/o new information. More of the same ; not my agreement as I never applied. I am now seeking assistance here.
Company Response:
State: LA
Zip: 70448
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: A XXXX transaction routed through Chase Bank was withdrawn multiple times. The withdrawn funds were only sent to the recipient once. Chase has the funds withdrawn in error somewhere in limbo and has caused my account to overdraw. I have no access to my money.
Company Response:
State: CA
Zip: 91750
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: CREDIT REPORT DISPUTE LETTER XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Pennsylvania, XXXX ( XXXX ) XXXX Dear XXXX, XXXX, XXXX XXXX XXXX, have written this letter to dispute a claim that is falsely listed on my credit report with your bureau. The amounts ) owed are no longer outstanding for the following items : Party Owed : XXXX XXXX Amount : SHard Inquiry XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 2 times ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 2 times ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX JPMCB CArd XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX I am disputing this claim due to : The reason being I have no knowledge of ever applying to and of these creditors This is my official request to have the aforementioned item to be deleted off my credit report. Enclosed mav be additional evidence to support my claim. Sincerely, By XXXX XXXX XXXX XXXX XXXX
Company Response:
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Money authorized once via XXXX was charged twice at the banking institution. My checking was overdrawn and had to be transferred from my savings. I have gone without funds for 5 hours and counting.
Company Response:
State: CA
Zip: 91607
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I have a Chase checking account. On XX/XX/2023 I used the Chase mobile app to pay my rent using XXXX, as I do every month. Today, XX/XX/2023, although the XXXX Payment Activity Money Sent report on the Chase website shows a single payment, and I believe my landlord received only a single payment, my checking account transaction history shows XXXX identical withdrawals for the full rent amount. As a result I am overdrawn and have no access to my money. Chase posted about this issue on XXXX ( https : XXXX ) hours ago but has not done anything else to rectify the situation. It is late XXXX afternoon now and I have no access to my funds and likely will not have any access at least through the weekend.
Company Response:
State: NY
Zip: 10031
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: JP Morgan Chase duplicated a XXXX payment requested XX/XX/ for {$100.00}, by charging the counterparty TWICE on XXXX when only a single request was made. The {$100.00} was credited from counterparty 's account twice, and debited to mine twice. In reaching out to JP Morgan Chase, their phone line had a 60 minute estimated wait time with no option for a callback. They do not have an active customer service email address. Further, since this is a XXXX payment to JPMorgan from XXXX, JPMorgan should be responsible for repaying the counterparty the {$100.00} that was inappropriately charged by JPMorgan to the counterparty 's XXXX account. My account balance should not change as this is solely the error and responsibility of JPMorgan.
Company Response:
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XX/XX/XXXX at approximately XXXX PT, I logged into my account at Chase and noticed that I had an abnormally low balance. I checked my account activity only to realize that a payment I had sent was debited twice. I immediately called Chase and was told the issue was known, there was no immediate resolution to the problem, and that I would have to wait for the problem to be rectified to get access to the money. Chase did not notify me proactively at any point about this supposedly known issue. Chase has offered no compensation for the inconvenience and continues to offer no solution other than to wait until they can resolve the issue. As far as I'm concerned, this amounts to Chase withdrawing money from my account without authorization and it should be investigated immediately. Chase customers should be compensated for this issue. Chase should be penalized for the negligence in failing to protect customers from the issue and failing to notify customers of the issue.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A