Date Received: 2023-06-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: HELLO MY NAME IS XXXX XXXX XXXX XXXX, I AM WRITING THIS CLAIM BECAUSE I AM A VICTIM OF FRAUD THEY STOLEN THE PERSONAL INFORMATION FROM MY CHECKING ACCOUNT, TO CARRY OUT FRAUDULENT TRANSACTIONS, THE COMPANY XXXX AND THE COMPANY *XXXX* I HAVE NEVER HAD RELATIONS WITH THESE COMPANIES, SOMEONE ELSE STOLE MY PERSONAL INFORMATION TO DO FRAUD, I NEED HELP TO REOPEN THIS CASE AND VERIFY WELL WHO STOLE MY MONEY AND BE ABLE TO RECOVER IT, AND PUT A STOP OF PAYMENT TO THE COMPANIES THAT HAVE WITHDRAWN FROM MY BANK ACCOUNT...
Company Response:
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to bring to your attention an issue I recently encountered with my Chase checking account, which requires your prompt attention and resolution. On Thursday, XX/XX/2023, I utilized my Chase checking account to transfer {$110.00} to a friend through XXXX ( Chase Quick Pay ). To my dismay, I discovered on Friday, XX/XX/2023, that two separate transactions of {$110.00} were processed and sent to my friend via XXXX, despite the fact that I only authorized a single payment. It was evident that a duplicate transaction had occurred without my consent or intention. In light of this error, I would like to acknowledge Chase bank 's efforts to rectify the situation. On Saturday, XX/XX/2023, I observed that the duplicated transaction of {$110.00} had been reversed from my Chase checking account. While I appreciate the swift resolution, I believe it is imperative to report this incident to the Consumer Financial Protection Bureau ( CFPB ). My objective in doing so is to prevent similar instances from happening in the future, especially when individuals are making important payments such as rent. I kindly request your assistance in thoroughly investigating this matter and ensuring that appropriate measures are taken to prevent the recurrence of such errors. It is essential to maintain the integrity and reliability of banking transactions, safeguarding the interests of customers like myself. Please acknowledge receipt of this complaint promptly and provide me with an update on the actions taken to address this issue. I trust that Chase bank, being a reputable financial institution, will handle this matter efficiently and with the highest level of professionalism. Thank you for your attention to this matter, and I look forward to a prompt resolution.
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, at XXXX I was at a chase atm and I deposited XXXX cash in all XXXX in my account. I also have a video of me at XXXX of me at the atm with the money prior to the incident. The machine took my money, and proceeded to load slow, it kept making noise as if it had trouble counting it, after about 7 minutes the machine printed out a receipt saying call a XXXX to be sure that my deposit went through. So I called Chase and told them everything that happen and they filed a claim. They kept telling me that they didnt see a deposit of XXXX pending. They told me a credit of the full amount would post to my account during the 10 day investigation, they keep reassuring me that everything was going to be okay. On XX/XX/2023, XXXX, I called chase customer service line again and spoke to a representative about my claim. I again explained the atm situation again, and ask for an expedited credit to my account. I needed to pay my rent which is due before the XXXX and any day after will result in a late free which Im trying to avoid. So I pleaded for the credit and the Rep said that she will send the request to the back office for approval for the expedited credit of XXXX that I lost to their atm. I waited on the phone for about 13 minutes for approval, and the rep came back and said the back office denied the expedited credit and I would hath to wait the 10 days. At that point I asked for a supervisor, the representative told me that the supervisor would tell me that same thing, I told her to please transfer me. The supervisor got on the phone, and she explained to me that because on their end they only see me inserting my card and putting in my PIN number but they dont a deposit, so I asked her did you guys check the camera, and she said I would hath to get a subpoena. At this point I could tell that the supervisor was getting aggravated so I started Crying because Im the one who lost my money trusting their atm, and shes giving me attitude, then she says she would never deposit that much money in a atm she wouldve went inside the bank, and then asked for her superior to speak to, and she told me to have a good day, and hang up on me. At that point Im still out of XXXX so I went to the bank branch at XXXX and spoke to the branch manager about the whole situation, he was kind and reassured me that he was going to file a complaint against the supervisor but he couldnt help me the XXXX that I lost, he said I would have to wait the 10 days. At the point I freaked out because I dont want to get evicted from my apartment because 10 days is way past the 5 day deadline for rent. I simply trying to deposit the cash in my account to pay my rent. They wont even credit my account so I could pay it for the time being not even hath. Im so sad and depress. I have never experienced anything like this.
Company Response:
State: SC
Zip: 29407
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Problem using the XXXX connected to my Chase account. Say that there was a problem in XX/XX/2023 and the ONLY solution is to use a new email address and create a completely new Chase profile. I have had no fraud or other issues with my accounts. Have spent hours with high-level customer support and they have said the same things as a solution. BUT will not tell me what the issue is that caused the problem in the first place. Please help!
Company Response:
State: NY
Zip: 10956
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Chase decided to close my bank account and now its gon na be on my credit and effect me negatively I ordered a product from XXXX and I didnt receive it so I did a charge back with my bank and yet they reversed the credit and says I owe and just closed my account I tried reaching out but they refused to undo the reversal. I ordered an XXXX from XXXX and didnt receive the product I called and made a police report online. So Im confused as to why my account is closed. Its unfair!
Company Response:
State: OH
Zip: 43068
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: ON XX/XX/XXXX Chase bank overcharged my credit card I paid twice XXXX for using service one time I continuously keep having problems with this bank I been scammed and they didnt take action my accounts been compromised no action I received a call from chase bank at XXXX last night they woke me out my sleep to ask me questions I cant even remember so now Ive been charged twice for same transaction XXXX is a company I used to reserve rental I rented with XXXX XXXX XXXX on XX/XX/XXXX and they calll me on XX/XX/XXXX I feel like Im being Frauded by bank and I need action taken not protecting my credit or money XXXX XXXX XXXXXXXX their policy is to protect our money and identity and they havent lived up to agreement I signed with chase I would like them to be fined and I would like to RECEIVE COMPENSATION FOR THE HARD TIMES IM ENDURING. Currently have XXXX IN LOWER BACK THAT CAN RESULT IN DEATH I HAVE XXXX DIAGNOSED AND I TAKE MEDICATION SO ALL THIS IS MAKING MATTERS WORSE I LIVE IN XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX phone number is XXXX
Company Response:
State: MA
Zip: 02128
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My aunt recently endorsed her check to me and it was placed on 7 day hold. When I went to the bank to make a withdrawal I was informed that they couldnt release the funds without contacting my aunt. My aunt who was unavailable at the time. I have an incoming direct deposit and without being informed my account is unavailable for me to view. Please get back with me as soon as possibl with the release of my funds.
Company Response:
State: GA
Zip: 30314
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX during COVID 19 Cares act is using information more harshly against XXXX XXXX. Everyone from expert XXXX, XXXX, XXXX and XXXX do nothing to protect the consumers rights under COVID 19 Cares act. Spoke with some XXXX who claims she will check into this however when it happened I called and was assured the late payment would be removed that is driving my XXXX score down. Being XXXX Im needing the bathroom remodeled from r my ability to take showers. XXXX, XXXX, XXXX and XXXX only protect the business which is why XXXX is being done away with as it is.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My identity was stolen. See attached.
Company Response:
State: TX
Zip: 77004
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Chase advertised a {$900.00} sign up promotion for their checking and savings accounts requiring multiple steps including keeping a balance for 3 months and then waiting an additional 15 days to find out if you received the bonus. I followed all required steps after seeing the promotion advertised online, following that promotion link to the sign up page, and opening both checking and savings accounts as instructed. I think had my employer direct deposit sent to Chase as required, I funded my savings account with over {$15000.00} and kept that balance for 3 months. I then waited 2 weeks for the promotion and it never arrived. When I contacted customer service, I was told there was no promo attached to my application, even though I followed the hyperlink from the promotion page and promo code. Chase never confirmed the promo was active or not active, there was zero communication
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A