Date Received: 2023-07-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Last Month I got a called from my bank saying there fraud activity, I looked up the phone number and it came up as a chase number and that I needed to send money in order to fix this. They made me send XXXX dollars. I tried disputing the problem with chase and they have done nothing to help me.
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This is a follow up to : Closed on XX/XX/2023. XXXX Company 's Response We appreciate you taking the time to tell us about our service. Your feedback helps us serve you better. Our goal is to give you exceptional service and we are sorry if we fell short when you contacted us. Protecting the information of our customers is one of our top priorities. We only release it to a signer or owner of the account. In order to assist you with the funds of {$5200.00}, please provide us with either an Affidavit of Entitlement to Estate less than {$25000.00} or Letter of Administration and the county must provide a letter on their department letterhead for our review. The documents that you provided are not acceptable to complete your request of releasing the funds to you. We decline your request for any additional compensation because there was no bank error.
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Went to XXXX XXXX at XXXX to get tickets, under the purchase > price > passengers screen I got the following offer : Get a {$200.00} statement credit after first purchase and earn XXXX Rapid Rewards points. XXXX XXXX now > XXXX XXXX Includes taxes and fees {$640.00} Show fare breakdown By tapping 'Purchase ', you accept the below conditions Purchase Contacted them on XX/XX/XXXX via secure message about this offer. On XX/XX/XXXX we were told Hello XXXX, Thank you for contacting us about the new cardmember bonus offer on your XXXX XXXX XXXX XXXX credit card ending in XXXX. It is my pleasure to assist you with your inquiry. XXXX, we reviewed your account and confirmed your applied for the offer to earn XXXX bonus points and a XXXX XXXX XXXX XXXX after you spend {$3000.00} on purchases in the first 3 months from account opening. We are unable to honor your request for the offer to earn a {$200.00} statement. The available credit card offers can vary and change at any time. We strive to ensure that our offers are clear and once you are approved for the card, you would receive the specific offer terms that are disclosed when you applied. We can not guarantee the specific offer you are requesting will be available when you apply for the card. " Purchases '' do not include balance transfers, cash advances, traveler 's checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, racetrack wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable. We're truly sorry for any dissatisfaction this matter has caused. We ended up closing the account because they would not fix their error. We would have never bought tickets with them at that rate, and would have charged it in our 0 % XXXX card if not for this fake offer.
Company Response:
State: CA
Zip: 960XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: For quite some time now, I've been entangled in an ongoing dispute with JPMCB Auto. Their contact information is as follows : XXXX XXXX XXXX, XXXX XXXX, TX XXXX. They have been providing erroneous information to the credit bureau, which has had a detrimental impact on my credit standing for years. The account in question should have been closed and fully paid off, and there should be no reporting of any monthly payment. However, they persistently report a monthly payment of {$6100.00}, significantly damaging the Debt-to-Income ratio on my credit file.
Company Response:
State: CA
Zip: 92545
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL. XXXX Chase XXXX XXXX XXXX XXXX, DE XXXX To whom it may concern : This is in reference to your letter dated XX/XX/XXXX regarding the closure of my accounts with Chase Bank . In the letter it was indicated that the reason for closure was due to inappropriate conduct with our employees. Let me first start by thanking Chase staff for keeping my money safe and cordial relationship I had with employees at XXXX XXXX, XXXX, Illinois. There is always two sides to any story. Kindly requesting the manager of XXXX XXXX, XXXX, IL to site specific examples of the time and dates of inappropriate behavior towards to employees. I am specifically indicating that is untrue. I have been a Chase Bank customer for 13 years. I have always maintained a cordial and mutual relationships with staff at Chase on XXXX XXXX, XXXX, IL. As far as I know there have been three incidences in the branch where I felt I was discriminated against. In XXXX, XXXX ( beginning of XXXX, I can not remember the exact date ), I walked into the bank and XXXX of the tellers stated she had a cold ( I can not remember the name ) and had slight cough. I informed the teller ( female XXXX XXXX that it was important wear a mask while serving customers because she could be in the asymptomatic stage of COVID. As a registered nurse I did not feel comfortable with the teller serving me, so I went to the next teller. She was very rude, felt entitled, and stated she would not put on a mask. I informed her that it was not fair for customers to be served by her while she was sick and was not putting the mask. I reminded her of the importance of infection control. Another customer in line, a XXXX male stated he was a XXXX and that the teller did not have to put a mask. I informed Customer that it was wrong to support the teller knowing she had informed us she was sick, had a cold and slight cough. I told him his support for the teller was prejudiced. I later on reported the incident to the XXXX police station. I went to the back and had questions about travel policies since I was going to travel to XXXX on XX/XX/XXXX. The XXXX ( XXXX male ) who was sitting in XXXX of the tellers cubicle the manager requested to speak to me. The manager proceeded to talk to me publicly and accused me of being rude and inappropriate to one of the employees. The manager did not respect me as a customer by speaking to me in a public place instead of private room. ( The same employee who had refused to put on a mask ). I informed him the matter was already resolved but the manager was very unprofessional towards me and even threaten to call the police and told me he had the right to even make me walk out of the premises. I informed the manager it was cold outside and I would stay inside till police arrived. I felt threatened, not treated with dignity and respect and unappreciated as a valued customer while in real sense. I went ahead and called the police who came to Chase premises and talked to both of us. Another incident occurred in XX/XX/XXXX, I went to the bank and I was in line and we had XXXX tellers and they did not say a word to me. I felt like they had already discussed about me. The other teller just left and went to the back. When I asked why I wasn't being served, the other teller told me she was busy and apologized. The one who walked away without a word, I presumably thought was the one I had previously asked to put on a mask. When I tried using my card it did not work and I was asked to see the representative in the bank. The teller and manager ( XXXX female ) informed me that all my accounts had been closed that the bank had the right not to inform the customer as to why the account was closed. I was surprised and shocked. As a valued customer I thought it was important that someone could have called me or the bank could have sent a letter or given me ample notice. I did let the manager know that I always like to maintain cordial relations with staff even if Chase did not want me to bank with them anymore. I thanked the staff. The manager ( XXXX female ) never even said a word of appreciation given the length of time I had banked with Chase. This just showed there was a hidden agenda regarding closure of my accounts. The manager ( XXXX female ) did not explain how they were going to handle my retirement accounts. I thought once a bank terminate relationship with a customer, the customers money should be refunded within 24 hrs. As of today XX/XX/XXXX, I have not received any check from Chase bank. On XX/XX/XXXX, I went Chase Bank in XXXX XXXX and spoke to the XXXX XXXX XXXX. I informed him that all my accounts had been closed, and was not able to withdraw money, and buy basic necessities. I was never informed by the XXXX ( XXXX branch, XXXX, IL. ) exactly when I would receive all my money. The XXXX XXXX, helped me withdraw money from my account. He stated to me it was not clear why the XXXX closed my accounts and that someone would reach out to me in the course of the week. I did receive the checks from the following accounts. Savings, business, XXXX XXXX XXXX but I have not received my check from my checking accounts. On XX/XX/XXXX I did receive a check of {$6000.00} from XXXX XXXX and the check was for my short term XXXX. The check was cleared on XX/XX/XXXX and even used part of the money to pay my bills. XX/XX/XXXX I had not received my refund money from the checking account. When I inquired the reason why I had not received the check or refund. I was informed that the Chase bank was still validating if the check was genuine. I was confused as to why they had to validate the check even though it had been cleared. On XX/XX/XXXX went to Chase Bank on XXXX XXXX in XXXX XXXX to find out what happened with the money refund on my checking account. The XXXX ( XXXX XXXX ) called the responsible office and the answer was they were still validating the check. I had a letter from XXXX XXXX which I did give to the XXXX as a proof. The office did assure the XXXX that they will send the check in 10 business days. On XX/XX/XXXX had a meeting with XXXX regarding my retirement accounts. XXXX was very helpful and explained the entire procedures of moving the retirement account to a different financial company. On that same day, I did see the XXXX of Chase on XXXX XXXX in XXXX XXXX. The XXXX was very helpful and supportive. The XXXX on XXXX XXXX is very professional and leads by example. Several times I went to the bank but did not know he was the XXXX. He is very professional and treats customers with respect and dignity. I did talk to him and informed him that I had not received my money from my checking account. As of today XX/XX/XXXX, I have not received my money and nobody from chase Bank has reached out to me. I did send letters to management team in XXXX but I did not receive any communication from them. Based on everything that happened, there is evidence of racism. I was unfairly treated because I am XXXX and of different national origin. Chase has already made the decision to close all my accounts and hold on to my money without any justification. I have moved on and do not want to bank with Chase. I would just like to say that I have taken this issue with Chase Bank in strides. I will inform friends and family of this incidence and how customers are treated so they avoid banking with Chase. All I would like is to be given all my funds so I can invest in another bank. If serving your customers properly is not a priority then something is wrong with your banks culture. There are other reputable banks out there that I can use. I look forward to your prompt reply and a resolution to receiving my money back in a timely manner. Sincerely XXXX XXXX XXXX Ac/No XXXX CC XXXX Chase XXXX XXXX XXXX XXXX, IL. XXXX XXXX JPMorgan Chase Bank, N.A CC Bank Bureau Investigation unit
Company Response:
State: IL
Zip: 60527
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I took out my mortgage in XX/XX/XXXXXXXX XXXX in XXXX Chase started charging me administrative fees, and taking payments to pay for those fees. Chase claims that they were sending people out to inspect my house to ensure someone was living there. Each time I received a charge for those services. Chase claims that they verified that I was living in the house, which is in fact not true as the house was under remodel and has yet to have anyone move into it as of this date. I have reviewed my contract and there is no section about Chase sending people to inspect my house, nor was there any disclosure in the contract about any such fees. I am requesting that Chase provide me copies of the invoices from the service provider, and that Chase void those fees effective XXXX XXXX XXXX
Company Response:
State: OK
Zip: 737XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Chase Bank XXXX Withdrawals from Saving Account using Debit Card XX/XX/XXXX Our debit card was flagged due to possible fraudulent activity. We confirm the transaction was not innitiated by us and the card was " canceled '' and we were advised to cut it, which we did. XX/XX/XXXX XXXX saving account was accessed through a Bank ATM using the compromised debit card that was " canceled '' on XX/XX/XXXX. A total amount of {$4000.00} was withdrawn from our savings performing 12 different transactions in a ATM located in a Chase Bank branch building. We called the bank and reported the fraud the same day. After several calls, branch visits and 1 file complaint, today I called and was informed that they closed my claimed and they were not going to give us back our {$4000.00}. After the investigation they decided that it was highly unlikely that someone stole our money like that. We received no calls from the bank during their investigation, no letter with any resolution. We both were at work at the time of the withdrawals and our card cut to pieces in our trash can since XX/XX/XXXX, that card number should have been deactivated since XX/XX/XXXX, the phone record and the recording from the XX/XX/XXXX call ( which they innitiated ) should be available for them to review and confirm there was fraudulent activity with the debit card, they even have the bank and ATM cameras they can use, but none of these matter because is highly unlikely that someone get our information and stole from us like that. How is even possible that 12 ATM withdrawal transactions, on the same day, did not raised flags since this definitely was unusual activity in our account???
Company Response:
State: IL
Zip: 60453
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Dear Sir or Madam, I had previously submitted a complaint ( XXXX ) on XX/XX/2023 against Chase Bank . In the resolution, Chase bank has stated {$2000.00} has been mailed out and I did in fact receive this check. They also stated that the other check is to be verified. The following is an update to the issue. On XX/XX/2023 I visited Chase Bank again with the check maker in person. Chase bank talked to the check maker and verified their identity and Chase said they will mail out the remaining {$2000.00}. On XX/XX/2023 I went back to Chase bank to check on the status. They said that the check must be verified even though it was already verified the previous week in person. They also said that the check was returned to the check maker. But when I reached out to the check maker again, they said they did not receive anything and proved it with their bank statement. I have no idea what is the truth. I have no confidence that this issue will be resolved due to the back and forth for months. This prolonged issue is unprofessional and also a burden for the check maker to take their time only to have nothing be resolved. Please help me open this case again and help recover my remaining {$2000.00}. Thank you. If necessary, Please see my previous complaint filed XXXX for previous dates. I will include it below in this message for your convenience. -- -complaint XXXX -- - Dear Sir or Madam, I have a complaint against Chase Bank for erroneously closing my account and not refunding me the full balance of {$4700.00} on my account as of XX/XX/2023. The details are as follows : XX/XX/2023 : I deposited two checks for {$2000.00}, one of which was for rent that I had been depositing for a few months already. Chase informed me the funds would not be available for a few days. About week later : I returned to Chase Bank and found that my account had been closed. Chase told me the reason was that the check writer did not pick up the phone and thus they closed my account because the check did not pass verification. Chase asked me many questions to verify the identity of the check and I got in contact with my tenant who wrote the check. My tenant texted me his bank statement showing the money going out. This all took place at Chase Bank. Chase Bank told me in this case they will send me a check for my account balance. Another week later : I received a check for only {$780.00} out of {$4700.00}. I went back to Chase Bank and cashed the {$780.00}. I asked why I did not receive the remaining {$4000.00}. They said it was mailed out at the same time and should be arriving soon. Over the course of the next month and a half I had gone back to Chase Bank to inquire about my missing {$4000.00} check. Each time I was bounced around to different bank employees, bank departments and call centers ; each time they asked what the check was for and who wrote it and for their contact and still could not resolve the situation. On my last visit of this sequence, Chase Bank told me that I did not deposit {$4000.00} on XX/XX/2023, but it is very clearly on my bank statement and my tenant 's bank statement with the rent payment going out. Over this past month or two, Chase could still not resolve my missing money case. Now on this visit, they want to just deny the deposit ever happened. I was brushed off and all I got was a number to call the same departments that could not help me for the past 5 visits. XX/XX/2023 : Chase Bank contacted me and suggested we schedule a meeting at XXXX with the bank manager to resolve the issue. But when the time came they called me to say the manager was too busy, then 30 minutes later I got another call and Chase said to not come in anymore. They even tried to excuse themselves by pinning it on the check writer, saying their bank account and transactions were messy. However that has nothing to with my own account. Again, the check payment had already cleared his account and was deposited into my account, as per our bank statements. Also we are both using Chase Bank for these transactions. Every I visited, Chase bank kept asking me the same thing and giving me excuses why they could not send my remaining balance of {$4000.00} as of XX/XX/2023 that just vanished when Chase bank closed my account. Sir, Madam, Please help resolve this case and help me recover the money I am rightfully owed from Chase Bank. Thank you.
Company Response:
State: CA
Zip: 951XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XX/XX/2023 XXXX XXXX XXXX XXXX I called the creditors and spoke with a representative and was told there is no information on file for me. All the creditors listed below also said they were going to send a request to the bureau 's for remove. They asked for my name and email but never heard anything from them. XXXX _________________ XX/XX/2023 JPMCB - AUTO FINANCE XX/XX/2023 XXXX XXXX XX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX _______________ XX/XX/2023 XXXX XX/XX/2023 XXXX XXXX XXXX XX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2023 XXXX XXXX
Company Response:
State: GA
Zip: 31404
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Chase Bank, the entity that holds the United Airlines mileage card, closed my account without cause. Upon inquiring, the reason given was that I had not used the card in 5 months ( end of XXXX - middle of XXXX, 2023 ). I have several thousands of dollars in United Airlines travel and this act is directly impacting my ability to earn miles. I learned of this farce as I went on to the United Airlines app to pay with my United Credit Card to upgrade my seats for the first trip, coming up on XX/XX/XXXX. I have been a card member for 11 years, I always pay my bill, I have auto payments set up so that there is never a missed payment and generally do not carry a balance or incur interest fees. That is the real reason they cancelled the card, they aren't making enough money on my use. Upon further discussion, as I explained my need to make a charge, I was told to " re-apply '' for a new card as the company would not reinstate the old one ( that had been cancelled for less than a month at that point. ) So, as a consumer with excellent credit, a history of paying my bills before they incur interest, a long standing customer .... I need to reapply for credit, thereby impacting my good credit score, so that banks like Chase can charge more interest? I am appalled by this lack of integrity and outright scamming that is happening by Chase Bank. FIX IT. XXXX XXXX Last 4 of card number : XXXX XXXX XXXX XXXX XXXX, Virginia XXXX ( XXXX ) XXXX
Company Response:
State: VA
Zip: 22408
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A