Date Received: 2023-07-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In late XXXX of XXXX the XXXX to be exact- an unauthorized wire transfer was made from my chase bank checking account for {$9100.00} dollars. I was alerted to this when I received a low balance notice from my bank. I was later contacted by someone who claimed to be working with Chase bank to check the authenticity of the wire transfer. I made it clear to them at the time that I didnt authorize the transfer. I was having trouble accessing my account as it had been locked due to suspicious activity which the person had assured me this way would help me fix. After that they asked me to verify my account details, such as card number, account password,- which they helped me reset- PIN and amount of money that had been in the account at the time of transfer. I provided the information. I was then told I would receive paperwork to continue with the claim as well as a new debit card. Neither of those things ever came and when I contacted XXXX again to check the status of the claim, they told me that they couldnt approve the fraud claim because a XXXX time password/ XXXX ID was used at the time of the transfer. I believe that the person I spoke to on the phone about the wire transfer to begin with was a scammer and used the onetime password and my facial recognition while we were on the phone to take that money from me. When I brought this up to XXXX separate Chase customer service people they said that because the XXXX and Face ID were used at the time of the transfer despite me telling them repeatedly that I did not authorize it, there was nothing that could be done. And I was advised by someone to reach out here. Thank you XXXX
Company Response:
State: CA
Zip: 90027
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Hello, I received a bill from Chase Sapphire I tried to reach customer service at the number on the back of the card and the statement the number was XXXX. On the call they said they had a special promotional offer today and it transferred me to a XXXX who said she had a free medical device offer. I told her I was looking for chase. When I asked her to transfer me to Chase multiple times she did not and continued on with a marketing spiel. I called back twice to try to connect with Chase and pay my balance and was not allowed to. I do not know how to pay my statement over the phone because they will not can check connect me to the Chase. Please help me rectify so I can pay my balance and opt of out of future marketing promotions.
Company Response:
State: IA
Zip: 50023
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Dear Consumer Financial Bureau, On XX/XX/XXXX we mailed a business check to a vendor of ours for a total of {$21000.00}. On XX/XX/XXXX our vendor informed us that they never received the check, however we noticed on the online banking portal that the check was cleared and that the name of the payee was changed to a company that we have never worked with or heard of. We immediately contacted Chase bank which is the bank that we used under this checking account and filed a claim XXXX XXXXXXXX. We also filed a police report with City of XXXX Florida police dept. and the post office police. The fraudulent check was cashed at XXXX XXXX XXXX and as of today XX/XX/XXXX they have not refunded the money back to our Chase checking account. We have contacted Chase bank on numerous occasions in reference to this claim and they say that XXXX XXXX XXXX has not responded to the claim.
Company Response:
State: FL
Zip: 33018
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXX I informed Chase Bank of my dad 's passing. I provided an original copy of his death certificate and the trust document ( which is XXXX pages ). They ran a copy of the trust document and said before I could open an estate account the corporate office needed to review the trust and death cert. I had a follow up meeting set for the XXXX. I get a phone call saying the copy they ran wasn't readable and that I needed to send another copy in. XXXX now gets moved to the XXXX. We set up the trust checking account and they transfer the small amount from the checking into the new checking account but tell me that the corporate office again needs to review the trust document, the funds should be released by Friday. No funds are transferred and I again call and now am told that a more thorough review is required on this XXXX page document of which XXXX pages pertain to my responsibilities and have nothing to do with the establishment of the trust. Each time I call I'm told the review isn't complete, I ask to speak to a supervisor who tells me that it takes XXXX business days to review this. So in essence it takes them a day to review about XXXX words since the document is only about XXXX words. The reality is that they have used my dad 's funds to fund a XXXX scheme where they use the funds to extend credit at XXXX XXXX % and charge interest for over 20 days at about XXXX a day while claiming this review takes as long as it does. The entire document could be read and understood within an hour so what I'm being told is a complete lie.
Company Response:
State: TX
Zip: 76135
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: when taking advantage of a low interest balance transfer offer i was charged higher than the advertised interest rate. I was told that the interest was being charged for new purchases even though I was paying new purchases off before the payment due date. After 2 months and {$190.00} and {$88.00} of interest and 3 calls to to customer service to get clarification i paid off the balance transfer in full so counting the transfer fee of {$500.00} I am out {$900.00} of fees and interest with getting the benefit that was advertised to me
Company Response:
State: MO
Zip: 639XX
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I disputed to have JP Morgan Chase Accounts with the account numbers # XXXX XXXX XXXX XXXX & # XXXX XXXX XXXX XXXX, removed from my credit reports on XX/XX/2022 since sending out a letter to Chase. I have noticed that there are inaccuracies on each of the three credit reports XXXX, XXXX, and XXXX. It appears that Chase Accounts were removed on XXXX but not on XXXX and XXXX. Due to these inconsistencies and inaccuracies I would like to report this fraud and have Chase fix this issue as it is tarnishing my reputation and name.
Company Response:
State: AZ
Zip: 85283
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Chase Bank has declared my checking account dormant. There has been no communication from the bank ( mail, electronic communication, or phone call ), notifying me of the impending dormancy designation. If I hadn't recently been checking my credit card statement and noticed my checking account did not appear under my accounts section, I would have never been the wiser. I called the customer service line, who informed me of the dormancy status, but could not find any communication from Chase in their system for the dormancy notification. Now I have to go to a physical location to get the situation rectified as there is no easy way to activate the account online. Chase Bank has a responsibility to notify those that bank with them of issues like this that may arise and their total lack of effort on such a serious matter ( my funds, thousands of dollars, could be handed over to the State if the dormancy status lasted long enough ) and I would have been none the wiser ).
Company Response:
State: MO
Zip: 63368
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Subject : Formal Complaint Regarding Fraudulent Charges and Non-Compliance with Regulations Dear [ Recipient 's Name ], I am writing to express my utmost concern and file a formal complaint regarding a series of fraudulent charges that occurred on my J.P. Morgan Chase account, followed by subsequent credit reversals for which I have been unjustly held responsible. This letter serves as a notification of my intent to escalate this matter to the Consumer Financial Protection Bureau, the Federal Trade Commission, and the Office of Comptroller, due to the non-compliance of J.P. Morgan Chase with its regulatory obligations. The fraudulent charges, along with the corresponding reversals, are outlined below : XXXX. Reversal : ATM WITHDRAWAL XXXX XXXX XXXX Claim ID : XXXX Reversed Amount : - {$20.00} XXXX. Reversal : ATM WITHDRAWAL XXXX XXXX XXXX Claim ID : XXXX Reversed Amount : - {$20.00} XXXX. Reversal : XXXX XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX Claim ID : XXXX Reversed Amount : - {$26.00} XXXX. Reversal : XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Claim ID : XXXX Reversed Amount : - {$86.00} XXXX. Reversal : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXX/XX/XXXX Claimld : XXXX - {$86.00} XXXX. Reversal : XXXX payment to XXXX XXXX - {$10.00} XXXX. Reversal : XXXX payment to XXXX XXXX - {$10.00} XXXX. Reversal : XXXX payment to XXXX XXXX - {$10.00} XXXX. Reversal : XXXX payment to XXXX XXXX - {$10.00} XXXX. Reversal : XXXX payment to XXXX XXXX - {$10.00} XXXX. Reversal : XXXX payment to XXXX XXXX - {$10.00} XXXX. Reversal : XXXX payment to XXXX XXXX - {$10.00} XXXX. Reversal : XXXX payment to XXXX XXXX - {$10.00} XXXX. Reversal : XXXX payment to XXXX XXXX - {$10.00} XXXX. Claim reversal : XXXX XXXX XXXXXXXX XXXX XXXX Claimld : XXXX - {$120.00} XXXX. Reversal : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX Claimld : XXXX - {$3.00} XXXX. Reversal : XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXXXX/XX/XXXX Claimld : XXXX - {$5.00} XXXX. Reversal : XXXX XXXX XXXX XXXX XXXX XXXX FL XX/XX/XXXX Claimld : XXXX - {$10.00} XXXX. Reversal : XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXXXX/XX/XXXX Claimld : XXXX - {$19.00} XXXX. Reversal : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Claimld : XXXX - {$57.00} XXXX. Reversal : XXXXXXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Claimld : XXXX - {$140.00} XXXX. CLAIM REVERSAL : XXXX PAYMENT TO XXXX XXXX XXXXXXXX ] XXXX CLAIMID : XXXX - {$150.00} XXXX. REVERSAL : XXXX PAYMENT TO XXXX XXXX XXXX : XXXX - {$150.00} XXXX. REVERSAL : XXXX PAYMENT TO XXXX ] XXXX CLAIMID : XXXX - {$150.00} I want to emphasize that these charges have been indisputably proven to be fraudulent, yet I have been subjected to financial liabilities resulting from the bank 's erroneous reversal process. This blatant disregard for regulatory requirements is deeply concerning and raises serious questions regarding J.P. Morgan Chase 's commitment to consumer protection. Based on my understanding of banking regulations, it appears that the following violations have taken place : XXXX. Violation of the Bank Secrecy Act ( BSA ) and Anti-Money Laundering ( AML ) regulations, which mandate thorough customer identification, vigilant transaction monitoring, and prompt reporting of suspicious activities. XXXX. Non-compliance with the Electronic Fund Transfer Act ( EFTA ) and Regulation E, which aim to safeguard consumers against unauthorized transactions and stipulate the prompt investigation and resolution of fraudulent charges. XXXX. Possible breaches of guidelines set forth by the Consumer Financial Protection Bureau ( CFPB ), particularly in relation to the reversal of fraudulent charges and the subsequent financial burden imposed on innocent customers. I request the following actions to be taken in order to rectify this situation : XXXX. Conduct an immediate and thorough investigation into the fraudulent charges and subsequent reversal process, with a focus on identifying the lapses in internal controls and security measures. XXXX. Permanently remove all reversed charges and associated fees from my account, ensuring the reimbursement of any deducted funds. XXXX. Provide a comprehensive, written explanation detailing the circumstances surrounding the fraudulent charges, the flawed reversal process, and the bank 's rationale for holding me accountable for these financial losses. XXXX. Implement corrective measures to prevent the recurrence of fraudulent activities, ensuring strict adherence to banking regulations and the protection of customers ' financial well-being. I expect a prompt and satisfactory resolution to this matter within [ specify a reasonable timeframe, e.g., 30 days ] in order to avoid further escalation. Failure to address this complaint adequately will leave me no choice but to proceed with formal complaints to the Consumer Financial Protection Bureau, the Federal Trade Commission, and the Office of Comptroller. These complaints will seek redress for the financial losses incurred and will highlight J.P. Morgan Chase 's non-compliance with its regulatory obligations. Please acknowledge the receipt of this complaint within [ specify a reasonable timeframe, e.g., 5 business days ] and provide a detailed plan of action for its resolution. I can be reached at the contact information provided above. I trust that J.P. Morgan Chase will handle this matter with utmost urgency and take the necessary steps to rectify the unjust financial burden imposed on me. It is my hope that through a satisfactory resolution, my faith in your institution will be restored. Yours sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XXXX XXXX XXXXXXXX four unauthorized wire transfer withdrawals totaling {$18000.00} were completed from my checking account. On the evening of XX/XX/XXXX when it was discovered that the account balance was negative, I notified Chase of the account breach and a fraud claim was filed ( claim # XXXX and XXXX XXXXXXXX ). All Chase accounts ( checking, savings, credit cards ) were put on restricted status. A police report was filed on XX/XX/ with the city of XXXX Police department. Preceding the wire transfers, a person claiming to be a Chase Fraud specialist contacted me regarding suspicious account activity. This person knew information about recent transactions and claimed that pending high value transactions had been flagged and wanted to confirm whether they were legitimate or fraudulent. I confirmed that these transactions were not authorized and should be blocked. After several similar calls with this person over a few days, he convinced me to install an application on my phone that would prevent further fraudulent transactions. I now believe the application was a remote desktop program. At no time before the unauthorized wire transfers did I believe this app would allow access to my Chase account, nor did I authorize access to the account. I have been a JPMorgan Chase customer for XXXX years. At no time prior to this incident have I had online banking access nor have I ever initiated wire transfers. My average monthly withdrawal amount from this account has always been several XXXX dollars, not XXXX XXXX XXXX Chase 's fraud detection system should have flagged these transactions because they were extreme anomalies in my long banking history. Chase erroneously facilitated the magnitude of this fraud by applying Overdraft Protection services to transfer {$12000.00} of funds from my savings account to the checking account to cover the wire transfers. Per Chase 's website, Overdraft Protection only covers " checks, automatic payments, and recurring payments ''. On XX/XX/ a sworn affidavit for " Unauthorized Signature or Forged Item Declaration '' was provided to Chase. On XX/XX/ a claim denial was received from Chase, stating that I did not take appropriate steps to protect the account from unauthorized use. On XX/XX/ we requested a detailed explanation for the claim denial and were told that no such report could be provided. Chase has not provided any proof that I created or authorized these wires. Chase failed to protect my account using reasonable account history based fraud detection applications. Chase also failed to secure my savings account by wrongly transferring funds to the checking account via Overdraft Protection.
Company Response:
State: TX
Zip: 78628
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Our father expired XX/XX/2023. His SSA check was deposited into his Chase checking account XX/XX/2023 and an immediate hold was placed. When the local Chase bank in XXXX XXXX was questioned they said that the SSA had placed the hold. We then went to the SSA and were given paperwork to fill out for underpayment of funds. After completing the paperwork we returned to the local SSA and were told we did not need to file the paperwork, Chase bank had the money and they were the ones who placed the hold. So then we returned to the Chase bank and eventually met with the manager who informed us that Chase has a department called Federal Reclaims, where they take the SSA money deposited and put it in hold for 6 months until there is no request from SSA to return the money. After the 6 month hold passes they release the money to the families. We checked with both XXXXXXXX XXXX and XXXX XXXX and they reported that they immediately return SSA funds and allow the families to pursue the underpayment option through the SSA. The bank manager stated that if the SSA submitted a written statement that the funds were indeed correct they would release the money. So, we called back to SSA office in XXXX and talked w/another employee, who related she was her aunt 's executer and was going through the same waiting period, her release date is in XXXX of this year. She stated that the SSA never writes that type of letter to any entity. Our release date is XX/XX/2023. Is this standard practice? Is Chase bank earning interest on SSA funds and not informing the Federal Government? Is Chase going to pay interest to the families on the funds they have held?
Company Response:
State: LA
Zip: 712XX
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A