Date Received: 2023-08-09
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: On XX/XX/2023, I used my Chase Debit card, to order tickets from an XXXX XXXX airline travel agency. During the transaction for {$1100.00} dollars from my chase checking account using my debit card. The problem was after the purchase I was never able to log into XXXX or the mobile app using the confirmation number I was given from XXXX I got an error message saying that number did not exist. My fight was the next day so otw to the airport I tried again, and same thing! I called XXXX, manger who assured me I would be able to log in, I then tried calling the rep that sold me the tickets, no answer after multiple calls, and sent an email. The kiosk at airport for XXXX I had the same message, and spoke with a XXXX rep. I missed my flight and was stranded at airport with my XXXX little sons. With no tickets or any promise of getting to the bottom of this. Otw to my vehicle from airport terminal I called chase claims, explained, EXACTLY what happened with a claims rep, stating that the confirmation number would I was given would not let me log into to even get my boarding passes/tickets. I then wanted a claim put in so I could be issued a temporary credit. Chase comely botched that claim, and got completely lied to and made look stupid because XXXX said the tickets were non refundable! Chase closed the claim within hours of me opening it, did no investigating and listened to XXXX, closed the claim. Then month later I put another one for fraud after Chase fraud services had confirmed XXXX tickets whens back into my account and tried to charge card again! I was issued a temporary credit but it was reversed a month later, for mo reason! XXXX tickets lied and said the tickets were purchased from me, and they were non refundable through airline. I then called XXXX and they told me since I never actually checked in, XXXX actually sent the money back to XXXX and the tickets were open! It was up to the ticket agency to close it to iniate refund. I also discovered that XXXX changed the card from my debit card to a merchant company card. I found this out because, XXXX was going to refund me personally and the last 4 of card were not mine! XXXX agent told me that is completely fraudulent for them to do that. So not only is XXXX refusing to close the tickets, but the double billed, so I can not receive a refund directly. I have submitted screenshots to Chase about this, along with countless emails of XXXX rep lying about not being able to close out the tickets. Chase said they attempted twice to recover this, even though they did not attempt anything. They believed XXXX tickets lie about the tickets not being refundable when the money is already been sent back! Chase refuses to look at the evidence, after two different branch mangers from local chase banks faxed them in. The claims reps, exalations managers, have been rude, disrespectful, not willing to help me! I have been a loyal chase customer for almost 15 years and are not willing to fight for a customer of theirs. They have refuse to issue me a temporary credit and investigate when their is mountains of evidence in my favor, and nothing I said to the claim reps were actually annotated in the notes! Ive wasted 5 months on this and still have almost XXXX dollars out of my account! I refuse to put cover that money, I have had fraudulently taken. On top of that I have almost XXXX XXXX XXXX dollars in overdraft fees that would be reversed if chase claims did their job and reversed this claim. I am also at risk of my account being closed because I have not used it in over 60 days. I opened this account 15 years ago because Im a service connected veteran that one of my several direct deposits I use chase account for is my government allotments I receive for service connection XXXX. I have a lawyer that wants to put chase in lawsuit against XXXX tickets. This is completely unacceptable, unprofessional, and down right disappointing that a huge entity like JP Morgan Chase treats a loyal customer!
Company Response:
State: IL
Zip: 60655
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: I opened a business bank account with Chase in XXXX in early XXXX and deposited XXXX using a check from my personal account. After the check cleared and funds deposited into the account, Chase informed me that they couldnt verify my ownership in the llc and closed my account and froze my funds on fraud. Its has been a month of going back and forth with the back end office and the help of my banker from the branch and they still would not release my funds. Their excuse is they cant verify my ownership in the Secretary of State website of PA. So I had made numerous calls to the department of state of PA and was informed and confirmed that PA down not recognize owners in LLCs and once its submitted during incorporation, they do not change it on their website. The state employees gave me instructions to file an amendment for certificate of authority, which shows my name and address as the owner of my LLC and I paid XXXX dollars to expedited on the XXXX of XXXX. After I sent in the supporting documents, Chase came back and said they dont accept it with no further explanation. I have them the benefit of the doubt and went on to try and open business accounts at both XXXX XXXX and XXXX, which they approved in less than 3 days. At this point, my banker and I have filed many complaints towards the back end office and trying to get an explanation of why they still wont open my account and release my funds with no response. I called back to the department of state to check again if there is anything more I can do to show that I indeed own my company, which they say the only thing left is to file a statement of correction and remove XXXX the XXXX XXXX XXXX and have my name appear. In which I paid anothe XXXX for expedited fees and had sent it over a few days ago. And now, still no response from so called team who should have the basic knowledge or competence to pick up a phone and verify with the department of state of the information they received. But as of right now, there has been no response or explanation of any kind. This is unacceptable and just a disappointment for such an institution to be treating Americans who just want to make a living.
Company Response:
State: CA
Zip: 911XX
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX XXXX XXXX XXXX Did an unauthorized hard credit check
Company Response:
State: VA
Zip: 245XX
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I havent applied for a credit card and I have gotten an email stating I applied for one and I wanted to report this as fraud due to my credit score decreasing for a card I have not applied for.
Company Response:
State: TX
Zip: 77630
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Paid amount owed in full per the statement + online statement transactions. Was charged {$31.00} in interest after fulfilling the statement obligation. I called customer service and they were unwilling to explain or document how I could have paid the account to avoid interest. I asked where it was on my statement that I would owe additional monies after paying the balance in full. They said it wouldn't be on the statement and was " general knowledge ''.
Company Response:
State: CA
Zip: 92116
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: In XX/XX/2020, a group referring to themselves as " XXXX '' ordered a death hunt on me. I got hacked out of my Chase account. My account carries a considerable amount of money, the account is open, and every real banker can see it. The Bank for XXXX XXXX has revoked the banking license of Chase bank. Also, something every real banker can verify easily. Ever since, my calls were redirected. I tried to file complaints with the police several times, but I now learned they didn't land there. It's a nerd mass murder group, who operates via hacks of internet and phone connections. There are over XXXX XXXX XXXX on my account, but the latest XXXX attempt ( see XXXX complaint ) forced me into a XXXX XXXX I also received XXXX XXXX from four Chase staff. The XXXX informed me that Chase changed the last digit of my XXXX, but the other data is correct. Evidence of 90 % of what I'm saying is here : XXXX The Chase " staff '' uses technology stolen from the XXXX.
Company Response:
State: NV
Zip: 89107
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: XX/XX/2023 Received an approval letter which I didn't request nor applied for application. Days later received a credit card ( XXXX XXXX ) that I did not request nor applied for. Requested for the bank to cancel and completely close account and remove the account from my credit history.
Company Response:
State: LA
Zip: 70560
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: In XXXX, a payment of XXXX was returned. Since then, every single payment has been on hold for over 7 days. I called to speak with the company about it today, and they said there is nothing they can do. How is it possible there is nothing they can do? I've made over 5 payments since the returned payment and the " system '' still places a hold on my payment being posted ... .if it isn't something, it is something with this company.
Company Response:
State: ID
Zip: 832XX
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: We moved from XXXX XXXX XXXX and contacted Chase Auto finance to start the title transfer and registration process in XXXX. We started in XXXX to ensure that the vehicle was legally registered prior to the tab expiration XX/XX/23. We have reached out to Chase Auto, Chase corporate and Chase Consumer Resolution team for the appropriate documentation. We have received documentation XXXX times that is incorrect / missing or not completely filled out by Chase and now the vehicle plates are expired. In MO your vehicle can be immediately impounded if you are pulled over with expired plates. I need my car to get to work. We need help. We continue to pay on the vehicle that we are risking being towed and impounded.
Company Response:
State: MO
Zip: 64114
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: 2 separate accounts we have with merchant for 2 separate businesses were shut down with no notice and reversed all transactions. There is no phone support for merchant. Online merchant support says will respond in 2 business days. Its been over 3 weeks with zero response. Additionally nearly 100 % of our payees have faced similar issues.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A