Date Received: 2023-08-21
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: I keep getting bombarded with numerous emails messages in my inbox from the message center and now two pieces of mail I missed XXXX payment and have retained a lawyer attorney XXXX XXXX out of XXXX XXXX that will be filing my bankruptcy. Therefore I suggest going forward you deal with him as hes been retained and said you can write or call him going forward Thanks Cease all communication with me now Call the attorney at XXXX.
Company Response:
State: MA
Zip: 02760
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have a saving account at CHASE bank that I didn't move for about about 9 years and this is what happened when I went to get my money at the bank in XXXX XXXX, CA XXXX on XX/XX/2023 : - XXXX XXXX told me the account was closed because all money was taken from my account and also because there was some false checks deposited on that account. I asked her to help to do a claim, the claim number XXXX & after 10 days they was going to give information about the account by E-mail. XX/XX/XXXX I returned to see for any result since I didn't get info by E-mail. XXXX XXXX XXXX first told me : 1 - CHASE decided to close the account since there was no movements for 60 days 2- CHASE took the decision to closed the account because it was in XXXX and then it was in negative around XXXX XXXX. 3- CHASE Advised that account was going to be closed but there is no evidence of this. 4 They give me a letter that they investigate and will not give my money back. There was about XXXX XXXX & CHASE mentioned about XXXX XXXX on last year.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2022, I made a call in a XXXX search seeking for chase customer service representative number in request for a new debit card. I assumed that I called chase bank and I was told to wait 6-7 business days for a new debit new card. I waited 10 days later, and I still did not received the new card in the mail. Later on, then I called chase bank customer service representative again on XX/XX/2022. An agent told me that if I want a new card right away, I would pay a fee of {$5.00} for express mail and I agreed to it. Suddenly, the very same day, transactions of - {$9000.00} and- {$2000.00} were made with card purchase with pin ending card of XXXX and without my authorization nor any knowledge. The description of these transactions were made in Usps XXXX XXXX XXXX XXXX XXXX XXXX, NY. On XX/XX/2022 a transaction of - {$670.00} of XXXX XXXX XXXX XXXX, NY were made of a purchase with pin ending card XXXX. Then also, a transaction of - {$79.00} of XXXX XXXX XXXX CA, card ending of XXXX. I had never known of a XXXX brand nor ever did taken an XXXX ride while on XXXX XXXX NY on XX/XX/2022. I then went to a chase branch bank and was told to cancel those debit cards. I was also told to close the account and opened a new account with a brand new debit card. I was recommended by the branch to make a police report. I went to XXXX precinct in XXXX XXXX, NY and was given a detective. The detective was doing his own investigation and I was given some information. He told me that he did went to the place in Usps post office and stated that it was made a purchase of money order checks. The money order checks were created there and I had no knowledge at all. The detective told me that someone has made or sign of my name on those money order checks. I never have done a money order check in my life and nor did i never had no other purpose of it. The detective was trying to explain to me that my name was on those money order checks and has copies of it. He currently does not know who did it yet and is only awaiting for them to be cashed. I was also informed by the detective that it was an old building and that the cameras do not work. This is what I was told by the detective and those were his opinions at this point of the matter.I have spoken with a legal aid attorney and was told to look into my call history and find who I have called on XX/XX/2022. I did have called in a chase customer service representative number 4 times and I also did called in a possible scam on that day. I already requested a police report document and then demanded to have my funds back rightfully from chase bank. Chase bank has been denying my funds back ever since unfortunately.
Company Response:
State: NY
Zip: 10305
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: RE : No email notification when a new statement is available I have XXXX credit cards with Chase - one personal and two business. All with the same account information and email address. For one of the two business cards I never receive email notifications when a new statement is available online. Moreover, I have been receiving letters from Chase stating that the emails were undeliverable. I used to have the same problem with the other business card as well, but somehow I started getting email notifications a month ago. My email address on file is correct : it works for transaction alerts, which I receive regularly for all the cards, and for statement notifications for my other Chase cards. I notified Chase of the problem on multiple occasions : - Secure message XX/XX/2023 ; the response was that my email address on file was correct and I had to call in because the issue was best dealt with by phone ( sic ). - Phone call XX/XX/2023 : I was on the phone over XXXX minutes being transferred from one rep to another ( four total ) and got the runaround from all of them. Tech Support was particularly worthless, literally XXXX me and claiming that there was nothing wrong. - Secure message XX/XX/2023 ; the response stated that my email address was correct and that no emails were returned as undeliverable, and that I should call for further help because the issue was best dealt with by phone. Sure enough, I continued not to receive email notifications when a new statement was available. Moreover, I just received another letter from Chase dated XX/XX/2023, which states that emails have been undeliverable. It is obvious that there is a problem with the Chase system, since my email address on file is correct and is the same for all the cards.
Company Response:
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Chase Bank Debit Card XX/XX/2023 Unathorized Transaction involving my debit card and XXXX XXXX was done and i for {$2600.00} and then a follow up transaction of {$2400.00} as well on XX/XX/2023. I disputed the first transaction as soon as i saw it as i had no knowledge of and the {$2400.00} was pending as well during that time. The Rep told me they would dispute it together but he was very rude about the whole thing he issued me a new card. The dispute was closed in less then 12 hrs with no research or anything and the only transaction even on the dispute papers they sent was {$2600.00} and they denied it saying it looked good and was authorized. SO then i called and asked how it was possible to deny the claim in less then half a day and no one could explain it. Then i said its odd the other transaction wasnt listed on the claim even though the claim amount was for both. SO the rep then issued a claim for the {$2400.00} which has been in progress for a few days and I was issued a chargeback for literally the orignal claim the first rep didnt file correctly. So they approved the {$2400.00} as fraud which came after the Intial {$2600.00} they denied. Its uncalled for and the first rep didnt care and was beyond rude and I am just upset and want my {$2600.00} approved for chargeback and refund or however it is done since they approved the second charge as fraud when they were both connected.
Company Response:
State: PA
Zip: 17268
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023, I receive a phone call from XXXX XXXX XXXX. This number is a number for J.P. Morgan Chase. The person calling said my debit card had been used in Arizona and they needed to verify thst this use was unautorized and gather other information to cancel that card and issue a new one. I answered their questions. Shortly after, a series of withdrawals in the amounts of {$200.00} and {$140.00} were made from my savings account. I did not make these withdrawals. I immediately called Chase and they said my money would be refunded and that a claim was being filed. They said they would shut down the card immediately and said they would send a new one. The following day, XX/XX/XXXX, I noticed another series of withdrawals from my savings account. I called Chase again and reported the charges. They said they would be depositing the funds back to my account ( This mever occurred ) and that they were filing a claim and issuing me a new card. I spoke with Chase today, XX/XX/XXXX, and they said the first claim ( for the charges in XX/XX/XXXX ) were denied and the the claim from XX/XX/XXXX is still pending.
Company Response:
State: IL
Zip: 60618
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: In XXXX of XXXX we decided to obtain a loan through Chase Auto to purchase a XXXX XXXX XXXX that I was leasing from XXXX. I paid off the auto loan with Chase in approximately early XX/XX/XXXX. When I didn't receive the title I contacted them over the phone. They mailed me a notarized letter stating they acknowledged its lien for the vehicle had been fully satisfied. They instructed that I could take that letter and request my title with my state vehicle titling agency. In XXXX of XXXX I did just that however my state TX responded that the records showed that my vehicle was last titled in CA so they could not provide me with a title for my vehicle. When I leased the vehicle XXXX XXXX XXXX XXXX, when I got the auto loan through Chase, XXXX XXXX XXXX XXXX. When I contacted Chase they gave me the run around and said I needed to contact XXXX. When I contacted XXXX they told me the title needed to come from Chase. In XX/XX/XXXX a title for the vehicle showed up via XXXX XXXX to my house. It has XXXX listed as the lien holder however they had a signature releasing the lien on the title. Not having much knowledge of how vehicle titles work I assumed it was acceptable and filed it with my records. Fast forward to XX/XX/XXXX, we tried to sell the vehicle. When we took the title to our local vehicle titling agency they informed us that the title is not considered a clean title because it has XXXX listed as a lien holder, even though they have signed the title they state a clean title should have been issued from Chase since they took the lien over from XXXX. Again I tried showing them the signed documents from Chase releasing their XXXX. They will accept those documents however they state that we must not only pay the sales tax for the vehicle we are also responsible for late fees and interest since the vehicle was not titled by Chase 30 days after purchase. I have several loan documents from Chase that show we were charged for and paid for sales tax, title transfer fee and certificate of title fee. In the term of our loan we paid a total of {$1300.00} for those items. I called Chase on XX/XX/XXXX and informed them of the situation that we are in. According to the state of Texas we either need a clean title or pay the amount of {$1700.00} ( taxes and fees that also include penalties and late fees ). The first time I called Chase on XX/XX/XXXX the representative told me tall hey could send me is a XXXX release letter. I told her I already have XXXX of those and it was of no help. My husband & I then went in person on the same day to our local branch. The manager was very helpful although she said all auto business was done online. She called a surpervisor on the phone from her office. We explained the situation and she stated that a new title request had already been submitted and was in the works from my earlier phone call. I explained that the representative told me it was a XXXX release and she assured me we would receive a clean title in XXXX business days. I called again on XX/XX/XXXX to check on the status, I was told it was still processing and if there were any issues I would receive a call. On XX/XX/XXXX I received a letter from Chase and it was in fact another lien release statement. The same document that I already have and what the original representative told me I would be receiving. I immediately called again and went through the entire situation again. This representative told me that it is not possible for them to provide me with a clean title. Their office does not have the capability to do that. At this point I am beyond aggravated and frustrated. I explained that the only solution to this problem is that I am reimbursed the sales tax and title fees that we paid in our loan as well as the late fees/penalties so I could apply for a new Texas title or for Chase to issue me a clean title. She was adamant that a clean title would need to be requested from XXXX. I called XXXX and they are adamant that they signed over their lien to the title and Chase should have issued a new title when we paid off our loan with them. At this point I don't see how this is going to get resolved if Chase is unwilling to accept responsibility and take any accountability. I have a vehicle that I can not sell because I don't have an acceptable title. I paid taxes on this vehicle when I purchase from Chase I am not going to turn around and pay those taxes again. Every time I call Chase it is a different story and a different answer. The solution they offered yesterday was for me to open an inquiry that could take XXXX weeks with no guarantee of any outcome that results in getting us our title. That is unacceptable. I feel like they have done nothing but continue to string us along. They should pay the {$1700.00} so I can get a Texas title for my vehicle unless they can provide a clean title. We have been Chase customers for twenty years and I have never had such a bad experience with any financial institution. Is this how Chase treats loyal customers!? Not only will I never obtain a loan with Chase I will strongly discourage anyone else from doing it & having to go through all of this hassle. I am at fault for not pursuing this more aggressively at the time of payoff but it should have never been this difficult. They assumed the lien when we took the loan out of the vehicle. In all my years of purchasing vehicle never has a financial institution not provided a clean title at the end of the loan.
Company Response:
State: TX
Zip: 77385
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I am a consumer of the chase sapphire reserve credit card which I have had since XXXX when it was first launched. On XX/XX/XXXX I tried to transfer XXXX points to my Marriott account via the Chase system as they are a verified travel partner and Chase was offering a 50 % bonus on transfers to Marriott. As such I should have received XXXX Marriott points into my account. Each point can be redeemed for XXXX cents, so these points were worth ~ {$1600.00}. As per the chase policy I could only transfer points to a travel partner account which has the same name as my chase account or to a verified household member registered to my chase account. During the transfer the Marriott account number was incorrect by one digit. Instead of XXXX, the chase transferred the points to XXXX. When I contacted Chase about this issue when the points did not make it to my Marriott account, they reassured me that this was a mistake and that it will be rectified and I will hear by physical mail in 10 days. In late XXXX, I got a letter saying my claim has been rejected. When I called Chase and asked them they said that they can not do anything as the points have been transferred already. When I pointed out their own policy of what transfers are eligible they were extremely rude and told me there is no recourse and I should take it up with Marriott. Marriott obviously can not divulge private details of another customer to me. I never registered another household member with Chase and they never verified where the points were going, all of this against their own stated policy. I no longer want to be a chase customer, but I would like reimbursement for these points in the form of {$1600.00}. I pay a very steep annual fee for this card ( {$550.00} ) and spend $ XXXX on this card annually. This loss negated any potential benefit from the card.
Company Response:
State: NJ
Zip: 07030
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hello there, I would like to dispute the following transactions from the merchant : XXXX. I have made several purchases from them back in XX/XX/2023, however only 1 of them have arrived at the intended destination. I was notified by USPS that the remaining packages had a invalid address and thus were undeliverable and the current whereabouts are unknown. I have tried contacting the merchant and they are refusing to give me a refund. Here are the following qwertyqop purchases that I would like to dispute : 1. Order # XXXX Item ( XXXX ) : - XXXX XXXX XXXX- PC Top - XXXX XXXX XXXX- Wrist Rest ( Beige ) - XXXX XXXX XXXX- Hotswap ( XXXX ) XXXX Purchase Amount : {$190.00} USD 2. Order # XXXX Item ( s ) : XXXX XXXX XXXX- Hotswap ( XXXX ) XXXX ( ordered 2 of them ) Purchase Amount : {$120.00} USD 3. Order # XXXX Item ( s ) : - XXXX XXXX XXXX- XXXX Top - XXXX XXXX XXXX- Carbon Fiber Top Purchase Amount : {$73.00} USD I contacted my Chase bank to file a dispute with my credit card bank, however they denied my dispute.
Company Response:
State: NY
Zip: 11228
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: 1. I visited A Chase bank for financial advice, and was given advice to closed a secured banking account without and safe briefings causing delinquency. Phone agents and other branches simply gave an apology and no help. 2. I have the suspicion that beaureus have different names. Causing Old or already taken care of accounts in different places, furthering my history and delinquency. My legal name XXXX XXXX XXXX And some accept hyphens and Im guessing some ignored it 3.my biggest loans contributing to not receiving help is a business loan ( XXXXXXXX XXXX XXXX ) who was well aware I wanted a business loan and processed it as a personal one just to get it cleared Some bureaus flame I have no employee background even after trying to submit it Ive spoken to any and all accounts and branches and Im not being helped. XXXX XXXX
Company Response:
State: FL
Zip: 34743
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A