Date Received: 2023-08-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello My name is XXXX XXXX and my company 's name is XXXX XXXX XXXX registered in California. My business email was hacked and as result i was defrauded $ XXXX.The scammers pretended to be my vendors duped the emails and made me transfer funds in to fraudulent accounts. Iam a CHASE BANK customer and the fraudulent transfer was also to CHASE bank. The CHASE BANK HAS REFUSED TO HELP ME BECAUSE ACCORDING TO THEM THE TRANSFER IS POSTED AND THEY CAN NOT REVERSE OR REIMBURSE ME THE AMOUNT. Its a very large amount and i can not afford to loose so much money as a single mother of XXXX young children. I have already filed police report with the local police station and they suggested to file it with FTC as well. Looking forward for your response. Really appreciate your help. Thanks XXXX XXXX XXXX
Company Response:
State: CA
Zip: 94566
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: On XX/XX/23 I received notice that a credit inquiry was made under my name and information. I did not apply for new credit but upon calling JPMorgan Chase, I learned that someone open a credit card in my name. JPM has stated that this will be investigated and the card will be cancelled. I am awaiting confirmation through mail.
Company Response:
State: MA
Zip: 02038
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: Chase continues to refuse to process disputes in accordance with the law. I submit all disputes in writing and they fail to respond by the deadline with anything other than meaningless form letters. Here is a summary of open disputes. XXXX ) XXXX XXXX XX/XX/2023. {$180.00} The airline caused me to miss the flight due to their incompetence and misunderstanding of visa rules for Americans entering the XXXX. Chase never actually processed the dispute properly. They credited it and rebilled without explanation, proper research, or proof of an investigation. XXXX XXXX XXXX XXXX XXXX XX/XX/2023, {$28.00}. This is some kind of extra scam fee. I prepaid my stay in full on my XXXX ( {$110.00} ). I gave my chase visa only for deposit. I didnt use any room service or extra services of any kind. This charge was not authorized. XXXX ) XXXX XX/XX/2023 {$240.00}. {$52.00} of this charge is not valid because in order to check in I had to pay an additional fee at the hotel. They refused to give me the room otherwise. The confirmation email says paid in full. This was a scam. Others will likely be incoming. Chase refuses to process disputes according to the law and within the required time frames unless I file CFPB complaints. Its outrageous.
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: An artist was going to pay for using one of my pictures online. Saying they would paid me for it. They sent me 2 online checks both being XXXX XXXX I deposited both Wednesday XX/XX/XXXX. They sent me more checks as wells I deposited them but this morning XXXX $ was taken out of my account saying the checks were returned. They were telling me that I had to sent money to her providers such as her art supplies provider XXXX $ and I sent more XXXX $ to others.
Company Response:
State: AZ
Zip: 85023
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX Re : Notice of disputed charge to Account I am writing to dispute a charge of {$3100.00} from XXXX XXXX to my Chase credit card account on XX/XX/XXXX. The charge is in error because I never received the item ordered ( a couch ) and subsequently was told by the seller that I will not be receiving the couch. I attempted to dispute directly with the merchant but they are not reimbursing unsecured creditors. I filed a dispute with Chase, but I cant dispute through the normal channels because the delivery of the couch was estimated XXXX weeks after purchase, but I was subsequently told I would not be receiving the item. I ordered the couch on XX/XX/XXXX with estimated delivery of XXXX weeks. I was then told there were delays due to supply chain issues. I then learned ( XX/XX/XXXX ) that XXXX XXXX was being Assigned for the Benefit of the Creditors ( ABC ), but that our order might still be fulfilled. I later learned ( XX/XX/XXXX ) that the order would not be filled. I contacted the merchant repeatedly and filed a claim with the lawyers for the ABC, with no success. I have exhausted all efforts to resolve this directly with the merchant. I subsequently disputed the charge with Chase, but I was denied due to the timeline.
Company Response:
State: IL
Zip: 60625
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: On XX/XX/XXXX I paid off my statement balance completely. The company is currently charging interest on the balance that is charges in the current statement period. They said they are charging interest because I havent paid off my statement balance for 2 months in a row. Prior to recently I have always paid my balance in full each month, but because in XXXX I had a balance that didnt get paid in full even though I paid off the entire balance by the XXXX statement close date they are now charging interest on the purchases made after XX/XX/XXXX, computing charges based on an average amount of balance from the prior month. I called them to request that they waive the interest on this and told them that I was not aware of this policy and that I find it unacceptable to be charged interest for a balance that was already paid in full. This is crazy. Please take action to stop this abusive predatory behavior.
Company Response:
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I reported the unauthorized charges all of them, I did not at any point of my first calls or any other calls I let out any charges to report as fraud as they are saying now, every call that I made chase fraud agents change subjects and history of the " investigation '' and provided weak detailed information about the transactions and the suppose investigation, including the transaction reference numbers and the corresponding amounts. Despite raising this issue and requesting an investigation, I have not received any communication or updates regarding the progress of the investigation, or any steps taken to rectify the situation. all that I received are automatic emails, I send every evidence requested by them when I CALL not when they called, and I do not receive any UPDATE, when I decide to call again their response are NOW : you never send anything, we do not receive any support documentations, we know who send you an email we can't proceed process the request, please send all documents again to this email now, please resend all emails that you received from us, this answer is very clear their lack of knowledge and investigation they are not doing. I emphasize that these fraudulent charges not only compromise the security of my account but also erode the trust I have in CHASE 's ability to address such matters promptly and effectively. As a loyal customer of CHASE, I expect a swift and thorough investigation into these unauthorized transactions. I kindly request the following actions to be taken immediately : Providing me with regular or daily updates on the progress and findings. Temporarily freeze the affected funds to prevent further unauthorized transactions while the investigation is ongoing. Provide me with a clear timeline for the resolution of this matter, outlining the steps that will be taken to reverse the fraudulent charges and restore the security of my account. I urge to treat this matter with the utmost urgency and prioritize the investigation process to restore my confidence in the security of my account. Failure to address this issue promptly will not only have financial implications for me but will also reflect poorly on the bank 's commitment to its customers. I request an acknowledgement of this claim immediately, along with a commitment to the investigation and provide regular updates on its progress for any further communication or clarification.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I had recently tried to purchase a car and get pre-approved by XXXX XXXX. I discovered that I was unable to get approved due to derogatory and unauthorized charges on my account. I have multiple hard inquiries on my account that I wasnt aware of which has impacted me alot. I Have two closed accounts that were fraudulently opened and unauthorized by me. The first account was a credit card by Chase bank with the amount of {$3000.00} which was opened on XX/XX/XXXX. The second account was by XXXX XXXX of the amount of {$950.00} which was opened on XX/XX/XXXX. I have tried to contact these companies but was unsuccessful in trying to resolve this issue. These accounts that were opened have damaged me and will continue to damage me. I shouldnt be penalized for fraudulent accounts that were not authorized by me. Additionally, according to the Fair Credit Reporting Act 15 USC 1681 Law there shouldnt be anything that could damage my report. It is illegal. This is a defamation to my character and will continue to impact me on everything I do in life. I am a young XXXX XXXX that is trying to get a house, car, loans, and many more and with these damages to my account it will impact me drastically.
Company Response:
State: NY
Zip: 10030
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2019 I did a transfer from XXXX XXXX XXXX where I was the account holder to the Chase bank to the supposed closing attorneys account. 2 hours later I was informed by the closing attorney that they didn't receive the wire, and they confirmed the account information that I had was not the correct one, apparently the email was hacked and I was following the instructions from a hacker. I immediately informed my bank, and while the funds were still available on my account I requested to place a swift recall. Accordingly to the bank manger of the branch where I initiated the transferred from, the XXXX XXXX had place a wire stopped successfully and the Chase bank did acknowledge a name discrepancy and the wire was placed on hold. On XX/XX/XXXX the Chase bank released the funds to the fraudsters and closed the account. Following the investigations from the Law enforcement in XXXX, the Police XXXX uncharged discovered the Chase bank opened the account to a person with fake ID and XXXX phone number. Still the bank released the red flagged funds. The XXXX XXXX did failed by not confirming with the Chase the account at the time I was making the wire transfer, as a result of this mistake I was told the manager was later on terminated ; still I never retrieved my money, and the Chase bank did opened and released the funds to fraudsters what makes me conclude this was an inside crime. I need from both bank to accept their response and refund the money that I lost
Company Response:
State: GA
Zip: 30189
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: To Whom It May Concern : It has been brought to my attention that XXXX XXXX XXXX } has listed { negative listing } on my XXXX file. To my knowledge, I have never had account with { CHASE }. I am therefore writing to request full validation of this debt as is my right underneath the Fair Credit Reporting Act. Specifically, I am requesting full validation from { CHASE } including copies of any documentation associated with this { negative listing } which bears my signature. In the absence of such documentation, I request that this CHASE be permanently removed from my XXXX report. For your records, my contact information is as follows : XXXX XXXX { XXXX } { XXXX XXXX XXXX } XXXX GA XXXX
Company Response:
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A