Date Received: 2023-08-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited my Bfs XXXX Tax Return check into my Chase account on JXX/XX/XXXX after speaking with the teller and she informed us that we could do a 3rd party deposit. After depositing, they put a 7 business day hold on it which was set to expire on XX/XX/XXXX. We go to bank the following day and speak to the same teller, she said they need to verify my BF authorized me to deposit his check into my account, though we were together at the bank initially. So she called I suppose the fraud department, and after a few minutes the teller asked for his phone number so they could call my Bfs phone and verify he authorized me to deposit his check. After the 7 day hold was up, they didn't release the money, so we went to the bank and spoke to the manager, they said someone decided they need a different number to verify me with. 3 days later they close my account, mailed me a check for some money that was already in the account, but they are withholding his refund check of {$4300.00} still in some limbo account. He even went and got a new, post paid XXXX account in his name, yet still can't get past verification. They refuse to allow him to get his money or return the check or anything because a phone number verification nobody has control over. We've gone in together with IDs, is a US Treasury check, and been cleared a month now. We even have gone into the branch with the IRS on the phone. Just need the money released. Please help.
Company Response:
State: NV
Zip: 89108
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: In early XX/XX/XXXX I received an unsolicited credit card for my business in the mail from chase. I have had a credit card, the same one, for years with them. A fraud supervisor told me that sometimes chase sends out new cards for security purposes. He would cancel my old card and to use the new one. On XX/XX/XXXX I called the business premier banking line at Chase as my new card wasnt showing up and my old card was still there. I spent over an hour on the phone being transferred 6 times to find out the new card was for an account I supposedly opened in XXXX ( why would I open a second exact same credit card? ) and was due to expire. In other words a different account. For over 20 years as a chase customer Ive only ever had one credit card account. I tried today to cancel this unsolicited account without success despite being transferred back and forth. I am concerned that like XXXX XXXX opening unsolicited accounts some years back, chase might have done the same thing here. I need this second account closed and not be transferred around while they point the finger at another department. Chase reference number XXXX.
Company Response:
State: TX
Zip: 75093
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: There were unauthorized purchases made on my credit card. After Chase initially adjusted the charges but after their 'investigation ' they found we were liable for the charges. I ran a spreadsheet of adjustments on the chase website, they totaled {$1100.00}. Chase put back over {$1400.00} worth of charges on XXXX. This amount is incorrect as proven by downloading a spreadsheet on their website. I've attempted to speak with Chase and advise them of the issues but they keep transferring me. I was on the phone with 4 different customer service reps on Wednesday, it took me until the 4th rep to confirm the correct amount. The amount of {$1100.00} was confirmed by 4th rep. Then two days later, I see they put the original amount of {$1400.00} back to the card. Chase is accusing me of fraud. They are being deceptive and can not provide any documentation to support their numbers. I get bounced around their phone system when trying to correct the issue. Chase Recovery phone number is XXXX
Company Response:
State: IL
Zip: 60193
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I wanted to dispute my charge on a XXXX and my claim got denied without any extra information from the representative and they didn't help me and instead was on full side of the merchant. Then my credit card was reduced by {$4000.00} and then overcharge to purposely report me over the credit limit. if my credit limit isn't the same or higher before the overcharge then im going to a small court claims.
Company Response:
State: NJ
Zip: 07601
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I got charged a random XXXX XXXX fee from Chase for XXXX on the date of XX/XX/2023, However I never requested such a service but despite how many times i called them and wasted more than 2 hours on the phone and even called their executive office still nothing can be done
Company Response:
State: OH
Zip: 45242
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I legally change my name to from XXXX XXXX XXXX XXXX XXXX XXXXXXXX now Chase bank JPMCB - CARD SERVICES account. Still have in my online profile from my credit journey XXXX XXXX I already change in the locate bank but Im having a lot of difficulty to change credit update they refused to do it all the time and thats its legal I have my new credit card under my legal name XXXX XXXX but online still XXXXXXXX XXXX XXXXXXXX You stop report my credit to XXXX since last year XXXX and remark my account asking for a clear credit report when you are the only company hasnt change the name I need you to update and my name and report to XXXX a soon as posible this its affecting me because Im putting a lot of my busy time to this situation Im going to share my label documents once again to prove that XXXX XXXX is my legal name and not XXXX XXXX XXXX Update today XX/XX/XXXX I enroll again to chase credit journey and I receive an email with hi XXXX welcome!! The name on your system hasnt not been update! Do not tell me to contact experian to fix it the problem is on your side! Yall cant fix a name problem I wonder how this company management people money? Chase bank are lying about this situation my report is 100 % correct with experian Important note Account name JPMCB CARD Account number XXXX .... Recent balance Not reported Date opened XX/XX/XXXX Status NO STATUS You have to be responsible to fix this problems
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Prior to the date of this transaction that was XXXX at XXXX XXXX I received A phone call from the number XXXX and they told me they worked for Chase bank and they asked for my card number. A couple days after the phone call all these transactions happened I got robbed of all the money. They clearly made another card with my information to take my money after this person that said worked at Chase bank got my information.. Now realizing that Chase never calls you only sends notifications now realizing It was a scammer. I just got off the phone with a claim advisor and they told me that the transaction was chip to chip. I clearly got scammed by this caller. On the day of XX/XX/2023 I still had the position of my own debit card ending in XXXX. On the current date and time of all the transactions from the atm of XXXX XXXX and also this transaction of {$470.00} of jewel I was at XXXX XXXX with my mom mom ( XXXX XXXX XXXX XXXX XXXX XXXX IL, XXXX ) from XXXX XXXX to XXXX XXXX waiting for my car to get finished serviced. I was waiting for them to put all XXXX new tires on. After I left XXXX XXXX I headed to XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX IL, XXXX ) my car got taken in to get an alignment at XXXX XXXX the car was then finished until XXXX XXXX. At the time I had no other car so I was patiently waiting for my car to be finished at the shops. I am a XXXX XXXX that lives with my parents and has to pay college loans. I as an XXXX XXXX XXXX would not spend {$470.00}. You can look prior to that my latest purchases at XXXX were nothing close to that the most was XXXX on XX/XX/2023. I also have a High School Checking Account and I should be able to take out all that money or even purchase all those permission.
Company Response:
State: IL
Zip: 60018
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XX/XX/. I was notified that my account was frozen I called them. They told me that a wire transfer came in from XXXX XXXX XXXX. They deemed it fraudulent I called them ask them what the policy was I was told by XXXX a back office supervisor that they needed to verify the funds And they wanted a phone number that they could call the person who sent the wire transfer. I provided it her name is XXXX XXXX. I gave them her phone number they called her and verified the phones. They then told me that they had to verify me are you kidding me they gave me a business account and they cant verify it. I verified my EINnumber from the IRS tying me. To my business XXXX XXXX now theyre telling me they still cant verify it isnt an interesting they gave me a Business Acct and now they can verify it. They are stealing my money. I need somebody to intervene and give me answers please
Company Response:
State: UT
Zip: 84074
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: After being a customer for well over a decade, the company embedded hidden fees that they did not disclose close to the customer ; particularly sneaky as it's through the XXXX XXXX application. There was an old policy that a transaction at a brick and mortar casino is considered to be a cash advance. A transaction was made through an online platform that does not have a brick and mortar, casino, component, has social games and other products. This was done through XXXX XXXX where I've made dozens of other transactions all without any fee. Since this transaction went through XXXX XXXX, there was no indication that it would be considered a cash advance. The company did not disclose this rather the customer had to wait over 30 days to see it on a statement listed as such. Upon contacting the company, they had no explanation for why a transaction through a Wallet platform for a company that is not a brick and mortar casino would be considered a cash advance. Not only was this charge charged 10 times for a total of {$100.00}, but the company continues to try to collect interest on top. Again, their policy talks about a brick and mortar casino as a cash advance, which is understood, but this transaction was made to XXXX XXXX to an institution that has multiple products and services, but hes not a brick and mortar Casino. This is unethical on JP Morgans part and intended to increase their profits. I am a XXXX and can not afford to waste {$100.00}. Had J P Morgan indicated that this would be considered a cash advance I certainly would not of made this transaction much less 10 of them. Im seeking full restitution as well as additional compensation for the time that I have put into this.
Company Response:
State: VA
Zip: 22304
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I received my Chase Sapphire XXXX card in XX/XX/2022 and payed off {$4000.00} worth of spending in a timely manner to receive XXXX travel points, worth approximately $ XXXXThe card was not working during my study abroad time in XXXX XXXX XXXX When I returned, my card still was not working. I did not use the card frequently since it was mainly for traveling purposes, however, I called the company periodically. My card was closed and purged in XXXX with no notice. After calling the representatives, they stated there is no set time for how often a card needs to be used before they can purge it. They are allowed to take my credit card and points away for no reason and no notice if they desired to. It is astonishing that such a large company is allowed to function this way. They were able to reap the benefits of having another user while not needing to give the bonus since they can close an account for no reason as the usage needed to keep an account active is not found in their user agreement. My card was opened and used and in less than a year it was close. This is a very normal timeline for credit cards and a different practice should be clearly conveyed to the users.
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A