Date Received: 2024-01-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: In XX/XX/XXXX I noticed fraudulent charges on my Chase Checking account with XXXX and XXXXXXXX XXXX. I do not use XXXX or XXXXXXXX XXXX and did not authorize these charges or received these goods or services. My account was compromised. I called Chase and they opened a Dispute Claim and provided me with credits to refund for the unauthorized charges, which was well over {$1000.00}. On XX/XX/XXXX I saw that all the credits Chase provided was reversed, they said their claims team needed proof that I did not authorize these charges and reversed the credits. I was never contacted by anyone at chase to provide further verification that these charges were unauthorized. How can I prove I did not order XXXXXXXX XXXX or use XXXX if I don't use the app? Chase is refusing to re-open the claim and said they will continue to allow XXXX and XXXX XXXX to charge my card whether or not I authorize these charges.
Company Response:
State: NY
Zip: 11420
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a cashier 's check from another financial institution in person at a branch on XX/XX/24. This transaction is on hold/not being released to my account.
Company Response:
State: MI
Zip: 48708
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I tried to deposit XXXX checks that my parents had gifted to me, but the payees were listed as my parents and we did not endorse the checks correctly by mistake. Chase bank then restricted my checking account. Ive called the fraud department and they said the solution was to verify my parents identities through their phone lines. I gave them the correct numbers but they havent been able to establish a connection between me and my parents. My parents have offered to send in a verification letter, provide their social security numbers, come into a Chase branch in person. All these solutions have been denied. The payer of the checks have been contacted and they confirmed that the funds have been taken out of on their end. I can not access any of my funds and my account has been scheduled to close permanently in 10 days. Chase is providing no further solution.
Company Response:
State: CA
Zip: 90005
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I received an email around XX/XX/2023 with a promotion about my Chase United Explorer credit card saying i could receive XXXX bonus miles after spending {$6000.00} by XX/XX/2023. I clicked " accept offer '' in that email and began to spend. Within a couple weeks, I realized that I never received a confirmation email so I called Chase Customer services and asked a representative if I had been accepted into the program. I don't have the dates of most of my calls, but I know they took place between XXXX and XXXX of 2023. My first call was made early in the reward programs window and prior to my first {$500.00} being spent. The customer service rep confirmed that I was in the program : which is the reason I proceeded to spend money on that particular credit card. I called a few more times within the promotion window with the final two calls happening on XX/XX/XXXX and the XXXX. On both days, I was reassured that I not only was enrolled in the program, but I had also fulfilled my end of the bargain with the purchases made on those same days. After about a month, I noticed there were no additional rewards points or miles added to my chase account. I then contacted Chase customer service and was told that my points were on the way. I waited about another month and contacted them again. This time I was told that not only were my points on the way, but there were actually far more points coming than i originally believed. The rep said I was actually receiving XXXX points and gave me a date in XXXX that I would see those points in my account. I then called on XX/XX/XXXX, about a week after the date I was told I'd see the points. I was then told by a representative and subsequently her manager : that i never signed up for the program and I would not be receiving the points. I know the phone calls are recorded for " quality assurance '', and asked them to listen to my past calls. They said they'd review the situation and sent me a letter a month later saying the same thing : my points will not be honored because I was never signed up in the program. I genuinely feel scammed. They should have to honor the information i was given by numerous Chase representatives. If I wasn't signed up in the program, each Chase rep that i spoke to along those months wouldn't have reassured me that I was signed up. They each had to search through their system ( put me on hold ) and came back saying, " Yes, you are all signed up. " And then they'd tell me how much more money i needed to spend in order to hit goal. I never thought to have them email me any confirmation which is a decision i regret but thats because i knew they were recording our calls. I've lost hope in the situation but I atleast want as many people as possible to know. Chase is so wrong for this.
Company Response:
State: CA
Zip: 90035
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I signed up for a retirement fund through JPMorgan Chase in XXXX. Bi-weekly allotments were transferred to Chase directly from my salary from XXXX. I called JPMorgan Chase in XXXXXXXX XXXX XXXX for account balance and/or account verification. I was told that there was no information in their system under my name or social security number .After I insisted that I had been depositing funds into a retirement account the Customer Service Rep became very hostile and rude, he insisted there was no record of an account in my name. I have documentation of each payment made from my salary to JPMorgan Chase from XXXX. Of which I will provide for review and verification. I also have a copy of the transaction history form verifying the date that I discontinued payments to Chase on XX/XX/XXXX. Please review attachments. Please see " XXXX XXXX '' amounts reflected range from {$92.00} - {$120.00}, XXXX XXXX. I have included earnings and leave statements that reflect the first and last payments of the year, for each year beginning in XXXX.
Company Response:
State: MD
Zip: 20747
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear Madam, or Sirs On XX/XX/XXXX there has been a fraudulent charge on my Chase/Amazon credit card with XXXX at XXXX ( XXXX ) XXXX, Also on this statement XX/XX/XXXX XXXX XXXX XXXXXXXX x XXXX ( XXXX XXXX ) The charges initially for the amount {$750.00}. I called chase from the number on the credit card and filed a complaint on card XXXX. Chase did replace my card, that I received within a week, Also those charges had been dropped. On my XX/XX/XXXX statement XXXX had credit my new card in the amount {$740.00}. I do not understand why XXXX credit my old account first, dropped the charges, and then my new account which is showing that I'm again responsible for these charges. I can't get any satisfaction from Chase Support, And I'm getting more and more frustrated because I don't see any results for my protection. There must be a way to track down this fraudulent purchase thru the state from which it was ordered, and or IP Address from the internet source. Because it sure was not me who made this order, and I don't have a clue as to were the destination of those tickets was for.
Company Response:
State: OH
Zip: 43228
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Chase Bank Closed my Account due to race days after I filed a complaint about low approvals and limited benefits to XXXX XXXX customers violating the equal credit opportunity act, while a protected class of people enjoy the fruits of their heritage those are non XXXX and XXXX customers that get outstanding approvals with little to no credit compared to other races, I will post this bad behavior on XXXX XXXX for customers to see how bad this bank is treating minorities.
Company Response:
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I disputed a {$190.00} transaction that was processed on my account on XX/XX/. The last transaction that I authorized using my card was from XXXX in the amount of {$100.00} which included a {$20.00} cash back amount. Regrettably, I left my wallet at the store and hadn't realized it until the next day. When I got back to the store I was told that someone returned my wallet to a staff member of the store. However, I had not realized at the time that the transaction for {$190.00} had posted to my account. It wasn't until XXXX that I noticed the amount I normally write down to keep track of my account did not match the amount indicated on the app. I then looked through my transactions thinking that I may have forgotten to write down a transaction and then noticed the transaction for {$190.00}. I did not authorize this transaction since the last transaction I had authorized for that date was at XXXX. The additional transactions were made by me because I had the card back in my possession after receiving it back from a XXXX employee. However, the {$190.00} transaction was not authorized by me.
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: XXXX.I signed up for the Texas Mortgage relief program to assist with mortgage payments and I was approved, but I received an email in XXXX that Chase was not communicating with them and then in XXXX I received an email from chase stating that they were transferring the loan to XXXX XX/XX/2024 they never did that. When I checked on the account it stated that it had started the foreclosure process. I am confused. XXXX is still stating that they don't have a loan for us. XXXX. My POA was asking them about the different signatures on the original paperwork as well as the missing signatures on some documents XXXX. They have not been helpful or will to fix anything even though fraud was pointed out.
Company Response:
State: TX
Zip: 75165
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I am extremely frustrated with the recent experience I had with my XXXX credit card. I tried to use it on a personal matter, only to find out that it mysteriously disappeared from my XXXX XXXX. Annoyed and concerned, I reached out to Chase Bank via phone on XX/XX/XXXX, around XXXX pm to get some clarity on the situation. Shockingly, they informed me that my card had been revoked without providing any substantial details. In an attempt to resolve this matter, I insisted they send me a written explanation regarding the revocation of both my personal and business credit cards. Despite visiting a branch on XX/XX/XXXX, and escalating the issue, I am still left in the dark without any satisfactory explanation or the reinstatement of my credit cards. This lack of communication and resolution is highly disappointing and unacceptable.
Company Response:
State: PA
Zip: 19148
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A