Date Received: 2024-01-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: MY STORY We are claiming a refund of the full value of a XXXX {$14000.00} wire that was lost due to Chase Banks negligence and breach of duty to examine and evaluate the available evidence even after such evidence was brought to its attention. I was tricked into sending a regular legitimate business wire transfer to Chase Bank to an account that was controlled by unknown perpetrators of a fraud. When I discovered the fraud, I promptly notified Chase Bank who refused to take any action to stop or retrieve the fraudulent transfer. The issue in this complaint are : ( i ) The responsibility of careful investigation for correct disposition of funds by Banks when a WIRE FRAUD ( crime ) has been reported to them. Banks can not claim protection under UCC 4 and dispose of such matters without proper consideration and examination of the related evidence and original documents and discussing with the parties involved. ( ii ) What is Banks reporting responsibility to Lawmen if the perpetrator of fraud or their associates approaches the bank for the funds which were fraudulently procured? ( iii ) Why Chase should not be considered negligent when it had actual knowledge of the fraud and criminal activity from credible lawful sources before it disbursed funds, and yet failed to make any reviews or enquiries and released the to the fraudulent party anyway? ( iv ) If Banks do not have protection against payment of a Fraudulent Check, how they can claim protection against payment of a Fraudulent Wire? We were victim of a WIRE FRAUD. The Originating Bank XXXX XXXX XXXX XXXX reported the FRAUD to the Receiving Bank XXXX Chase Bank ) well in time, while 100 % of funds were in control of the Receiving Bank. We also advised Chase of existence of a Police case and report to FBI. But Chase bank ignored all messages and communications and mostly stayed silent. In the end, without reference to the Originating Bank or to the Remitter, Chase disbursed the funds to the perpetrators of the Fraud or their associates, presented it to us a Fait Accompli and, of course, refused to accept any responsibility. The wire was sent by my bankXXXX XXXX XXXX ( Originating Bank ), and intended for my vendor, XXXX XXXX, XXXX on XX/XX/2023 through Chase Bank ( Receiving Bank ) for purchase of XXXX XXXX XXXX XXXX for export ( exhibit 1 ). Unknown persons had intercepted our communication with XXXX. These unknown persons pretended to be XXXX and sent us an XXXX mail with fraudulent wire instructions. We discovered the FRAUD very quickly. We contacted Chase bank on XX/XX/2023. We informed Chase that this wire was a result of wire fraud and criminal activity, and these funds be frozen and returned. The Originating Bank sent the Receiving Bank a WIRE RECALL NOTICE through BANKERS XXXX XXXX XXXX ( XXXX ) well in time on XX/XX/2023 ( exhibit 2 ). Sending a RECALL NOTICE is the standard procedure in all XXXX Banks when there is a problem with a wire. The FTC suggests a Recall Notice as the first and the most important step for the recovery of funds. Chase did not reply to our message until XXXX month later on XX/XX/2023. ( Exhibit 3 ). Until then, the funds seem to have been with Chase Bank. Chase never initiated any contact with us, in any way. They seem to have communicated with unknown persons who perpetrated the fraud. Chase finally responded and said the funds were a legitimate transfer for purchase of Auto Parts from some entity by the name of XXXX. Chase Bank instructed us to contact XXXX whom we had no possible way of identifying or locating. Chase could not have failed to see that the company that received the funds was not XXXX XXXX, XXXX ( the recipient company name on the wire transfer ) Chase bank informed us that they had no responsibility and liability for what has happened to our wire transfer. In coming to that conclusion, Chase bank did not bother to discuss this matter with us. They were obligated by common sense and by any concept of fairness to ask for information from the defrauded party ( XXXX XXXX, XXXX ), when they were deciding an issue. This they did not, showing complete negligence and indifference towards us and their fiduciary duty. We were dismayed by Chases advice ( Exhibit 3 ) to talk with XXXX. We had no idea, no contact, no knowledge of XXXX and its contact information and whereabouts, and no clue about XXXX XXXX business. Our transaction was for the purchase of XXXX XXXX XXXX XXXX. The same day that we received Chaase Banks response, the originating Bank responded with detailed information about the wire ( Exhibit XXXX ). This had detailed analysis and information. We specially advised Chase that the wire is result of a fraud, there is a Police case, and the matter is reported to FBI, and requested that the funds should not be disbursed. Chase did not respond. Because we had notified Chase of FRAUD, we were sure that Chase will pay special attention to this transaction and at least will not let the funds go away. This was not a run of the mill wire for which Banks have obtained lot of protection against errors. This was a case where FRAUD has already been reported to Chase and several Law Enforcement agencies. We were sure that Chase would at least obtain our opinion before doing anything. We were sure that Chase would look at the narrative of the remittance and would see that the name of the correct recipient was XXXX XXXX XXXX and the purpose of the wire. But Chase did not see anything and concluded incorrectly that it was legal transaction for purchase of auto parts. Chase also suggested at a certain point that we should complain to the XXXX Bank for the recovery of funds, knowing fully well that the XXXX Bank has nothing to do with the disbursal of funds of the wire. This type of misdirection was a continuous strategy of Chase. All funds were still with Chase when they received RECALL NOTICE on XX/XX/2023. They appear to have control of funds even after a month later too when they responded. Chase had adequate time to investigate the matter fully and reach the correct conclusion. Chase bank has consistently demonstrated a lackadaisical attitude about what has happened. In exactly the same circumstances, at the same time, we got money refunded by XXXX XXXX Bank within 7 days. But not with Chase. If Banks are not allowed to pay a fraudulent check, how they can be allowed to pay a fraudulent wire? Even after being EXPRESSLY NOTIFIED of a CRIME, Chase erred in not recognizing it giving importance to the fact that a federal crime has taken place, and they are required to pay special attention to such wires. In the final analysis Chase Bank helped the criminal at the expense of honest businessmen. Sincerely/XXXX XXXX XXXX
Company Response:
State: TX
Zip: 77469
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I had close my Chase freedom credit card account after full payment, afterward a fraudulent transition occurred. For XXXX XXXX and i disputed it, I already requested multiple time I am not paying anything especially when I request to close my account with XXXX balance Still getting bill for small amount and I am fed up of it On the phone they said will take care of it but still getting bills even though I had closed account t
Company Response:
State: VA
Zip: 20147
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: So it started on XX/XX/XXXX I deposited a check for my uncle of {$1900.00} on my account and Chase restricted my account, then I tried getting this resolved they told me that my uncle needed to get verify by his phone number so they can release the funds since chase is holding to them. I provided them his phone number and then they say that there system doesnt show his information on that number so I provided them with XXXX other numbers he has and the same response that there system doesnt show his information so I asked the representative on the phone is there another way to get this resolved by like going to the bank and speaking to a bank rep with my uncle and they stated no thats not possible the only way Is to get him verified on the phone. I also told the customer service rep that this wasnt the first check I deposited for my uncle there was another check I deposit for him on XX/XX/XXXX of {$400.00} and I had no problem with that XXXX and now they also are holding the {$1900.00} and adding a {$400.00} so in total chase is holding from my account {$2300.00} Ive been trying almost every day calling Chase representatives and they tell me they still cant get him verified & I also spoke to a chase supervisor representative because they where closing my account he was able to have my account still active but wasnt able to resolve my problem to get the funds available to my account, I also tried going to the bank with the maker of the check and my uncle and they still declined to have the check available to my account. Its been a whole month and i continue to call Chase customer service but nothing is getting resolved.
Company Response:
State: CA
Zip: 92411
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I called into claims and disputed a number of charges as not authorized. Made inquiries online message center on Chase mobile app. On XX/XX/XXXX For update. Chase response was XX/XX/XXXX claim closed. I sent another message asking clarification and XX/XX/XXXX got same response of closed. XX/XX/XXXX asked for answers to a numbers of questions instead of clarity. XX/XX/XXXX same response of only closed. XX/XX/XXXX and XX/XX/XXXX same go around. XX/XX/XXXX same inquiry worded differently and response was I need to provide additional information in order to open the inquiry. I have provided additional information of the same fraudulent charges on closed claim are still being attempted and dates. Insufficient funds is how they are denied. There is no date pattern or consistent dollar amount with attempted charges. I have to keep the account at a minimal dollar amount because of this. This have lead to fees for not maintaining a higher balance. I have called numerous times and last call being as I type this. After being transferred 6 times and lastly to escalation department I was given the choice of press one for survey or you may hang up. XXXX hour and XXXX minutes to get hung up on. My list of justification are as follows. The use of ATM card has been XXXX uses online or stores. Reason is its risk of money being taken immediately. Sudden use and immediate dispute. XXXX, XXXX use the same day XXXX in a branch in New Jersey. Only XXXX card issued. In the claim are previous disputes that have monies returned to me. XXXX previous claim denied response was the vendor provided proof of reoccurring charge. After phone calls I got lucky and spoke to someone stating if its a reoccurring charge how come I wasnt charged months prior and this dispute is the first time. Wasnt researched. There are more justifications. The systems are not in place or employees are not trained to handle this situation. I find it hard to believe that a unanswered dispute is ignored by customers and Im unique. Furthermore there seems to be intent to wear a person down and have it ignored due to time consumption. XX/XX/XXXX I changed my account numbers because of identity theft. I was asked to schedule an appointment to do that after I stated my accounts may be compromised. XXXX XXXX I received a new ATM card. Yet they allowed transactions to occur after these actions by me. Merchant stop was one of my message center questions. Claim is closed or a vague broad response of thats our policy is not acceptable to a specific claim. Why is the individual responsible to deal with fraud and charges not done by them. Banks gave out the money because THEY didnt do due diligence. If its a billion dollar/yr issue for Chase bank , then put in hard measures instead of a band aide measure that are designed to keep things easier for the customer. This nightmare has taught me how easy banks, computers and others actually make it easier for identity theft. I drop the money at the store. I lost it. The bank gave out money without a visual, physical or branch interaction. They lost it. Id say proof of signature please but you can sign false name as THE BANK allowed a purchase without ID verification and confirmation of same signature thats on back of card. XXXX XXXX circumvents the entire need for signature. It could be longer. Thank you.
Company Response:
State: NJ
Zip: 07042
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: Date : XX/XX/2023 Amount : {$6000.00} Action : Multiple attempts to contact Chase Bank. Correct Account : XXXX Wrong Account : XXXX Last XXXX, my father sent money from XXXX to my account. Unfortunately, there was a single incorrect digit in the account number, while the routing number and legal name were accurate. Consequently, the money was mistakenly deposited into the wrong account. Despite multiple attempts by the originating bank to recall the funds and our exhaustive efforts to communicate with Chase Bank through various channels, we've reached a dead end. The Bank Manager in XXXX, where the transfer originated, has advised pursuing legal action in the United States against both the bank and the individual who wrongfully received the funds.
Company Response:
State: CA
Zip: 95123
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: Early in XXXX approximately XXXX I was contacted by JP Morgan, Chase Bank that I need to provide proof of insurance on my condo. I did that and got no response. Then I got another notice to do the same thing. Again I sent the information in no response. The third time I requested to speak to XXXX Escalation Dept. I had my Insurance Agent and Myself provide Proof of insurance for the third time. Finally, they said it was resolved. In XXXX I got a notice again to provide for Insurance. Again, I did this to my Chase info website. I got a note that everything was good and I was good. On XX/XX/XXXX I got a notice from Chase that they placed insurance on my property for {$1200.00} which was incorrect. I am looking to do a refinance on my property and for the fourth time this year, Ill try to reach out to Chase to rectify this and Ive got no response. My condo insurance for the association is due for renewal in XXXX. XX/XX/XXXX to be exact. I need to get this removed off of my mortgage and Im looking for assistance with this.
Company Response:
State: LA
Zip: 70065
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have an charged off account and I had another bank accidentally deposit to the charged off account. I called and they said the deposit was rejected and sent back to the bank that sent it, but a week later I got a notice in the mail saying they used the money to cover the remaining balance. Not only was I lied to, but when I called they said there was nothing they could do about it and that the person I talked to was incorrect. I'm working in a certain order to pay off my debts, I needed that money to help stabilize me until I do so.
Company Response:
State: CA
Zip: 91607
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I received two unauthorized XXXX transactions on my checking account. Both transactions occurred on XXXX XXXX, 2023. I called the bank on XX/XX/2023 and reported the pending XXXX transactions and informed them that the transactions were not authorized, and that I have never used XXXX before. The transactions were ; one for {$900.00}, and another for {$2000.00}. They were both addressed to XXXX XXXX. I do not know this person. They told me to wait XXXX business days for their investigation. At the end of the XXXX business days, the claim was denied stating that the reason for the denial of the refund was that the " transactions were both authorized from the same device ''. I asked for further clarification and they stated that the transactions happened from the same region and that there was no record of any IP address of the device where the transactions took place. I did not make these transactions.I was never asked to approve any XXXX transactions, and I have never used XXXX.
Company Response:
State: ID
Zip: 83642
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received a settlement check from my lawyer and cashed it at chase on XXXX XXXX and XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and the amount is available on my account but chase bank keep saying that they need the person who wrote the check to verify the check, whom Im not allowed to have any contact with due to the case and when they call the person ( defendant ) the number is coming up as error and I feel like this is unfair because I have the money available just not able to use it. The check is REAL and everything it is not a fake check, I done dropped checks on this account before, so why am I not able to use my money. Why is the money available but Im not able to access it. I feel like chase is being unfair and mishandling my money, I spoke to XXXX ( bank worker ) and told him it was a settlement check & he refused to talk to your lawyer.
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check into my checking account back in XXXX of 2023. I made a few withdrawals because I was purchasing a car. I woke up one morning my account was locked. I called customer service they stated that my account was flagged for fraud. I asked them to explain how they stated that the check was flagged for fraud. I called and spoke with the parties involved they assured me that their bank never issued any fraud alerts and it was coming from my bank. I then called back the bank and they gave me the run-around they said it was under investigation and they have no updates. I have called a spoken with several representatives and I have been transferred to the fraud department several times. I was told the process can take up to 90 days and I waited patiently. I have made several attempts to call and was told they can hold the funds as long as they like. I just need help, please.
Company Response:
State: FL
Zip: 33314
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A