Date Received: 2023-10-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX I was involved in a scam/ fraud due to imposter & authorized push scam/ fraud of {$500.00} payment through XXXX. Immediately after I sent payment I contacted my bank and told them about what happened and they told me its unlikely I will get my money back.
Company Response:
State: OH
Zip: 44095
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: As you would know from my previous complaints, I do NOT visit Chase branches unless it is absolutely absolutely necessary and urgent, primarily due to the XXXX attack on me from one of your branches in the past. On XX/XX/2023 at XXXX PST I went to the Chase branch located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX for Notary service. The previous day I was told by their manager XXXX that they provide notary service, and upon explaining my requirements she said she can attest the photocopies of my XXXX DL, Medicare card and Passport from the original. So I made the appointment and went there with a photocopy of the above documents and brought with me the originals. I had to send the attested photocopy back to XXXX via email. First, XXXX says she can not put any signature on the photocopy, instead she can fill a separate form for attestation purposes. I told her, when I email the photocopy of the documents and that separate attestation form, they would look two separate paperwork and won't be considered related by the recipient. XXXX said there is a section on the attestation form that says " optional '' under which she will mention DL and Passport. I asked her to write the passport and the DL NUMBER next to it in the attestation form as well, so that the recipient would know which passport and DL she is exactly referring to in that form ( because just including the WORD 'passport ' won't mean anything to the recipient, because the attestation form could not be related to the photocopy of the DL/passport ... because how would the recipient know exactly which passport XXXX is attesting unless the passport number is mentioned in the attestation form. XXXX 's response here was, " I am not obligated to mention anything in the optional section of the attestation form, I am not attesting or verifying anything here, all I am doing is saying you came to the branch with the photocopy and the originals, but I can not mention the DL number or the passport number in the attestation form. '' Basically she is saying, all the attestation form say is, " you brought " some '' paperwork and I visually saw it, and that's it ''. She will however document the DL number and the passport number in her internal books but she won't mention those numbers in the attestation form. That's like writing, " this guy brought 'a ' passport to the branch and I saw it '' - Is this called attestation!? This is unreasonable, unprofessional and ludicrous. How would a third party know what exactly you are attesting in that form unless you provide a definite document number ( DL no./Passport no. ) in the form. I mean I don't expect much from Chase branches considering the bankers are racists to start with. But these kind of ludicrous and unreasonable work practices by Chase bankers validates it further. I am not white, so please let me know if Chase would be comfortable in doing the notary/attestation of my driver license, passport and my Medicare card, in a manner that would be considered reasonable and acceptable by a third party?
Company Response:
State: CA
Zip: 91748
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, an unidentified individual unlawfully gained access to my XXXX mobile account and stole my phone number. They proceeded to transfer my phone number to their device, rendering my phone inactive. Subsequently, they used this unauthorized access to compromise my email and bank accounts, culminating in a {$46000.00} wire transfer from my Chase bank account to their XXXX XXXX account. This wire transfer was successful at XXXX, following six prior failed attempts. My realization of this fraudulent activity occurred at XXXX when I attempted to access my Chase app online, only to find it locked due to suspected fraud activity less than an hour after the wire transfer took place. In response to this alarming situation, I promptly contacted Chase bank, initiating a claim and wire recall. Regrettably, they were unable to halt the transfer, and the receiving bank has refused to return the funds. At present, my claim has been denied three times and both banks, along with XXXX, have disclaimed any responsibility. Taking immediate action, I filed a police report and alerted the FTC and FBI to this incident. I am reaching out to you with the hope that you can assist me in recovering my funds. Your support in this matter would be immensely appreciated.
Company Response:
State: CA
Zip: 95008
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: XX/XX/XXXX : Notified by chase credit card services that I have a pass due credit card balance of over XXXX. I informed them that I did not make those charges. XX/XX/XXXX : Notified by chase credit card services again, informed them the charges are fraudulent and Im a victim of identity theft, they submit to fraud department. XX/XX/XXXX : Mailed in identity theft report, police report and supporting documents. XX/XX/XXXX : Bank continues to harass me with calls and emails of charges that I never made.
Company Response:
State: GA
Zip: 30088
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: To whom it may concern, On XX/XX/XXXX I purchased music festival tickets to XXXX XXXX XXXX at the XXXXXXXX XXXX XXXXXXXX in XXXX, Florida. With this purchase was an add-on for ticket insurance in the case that you could not make the festival. The merchant was XXXX. The total cost of the ticket was {$270.00} with {$20.00} being the add-on for ticket insurance. The music festival was set to take place on XX/XX/XXXX - XX/XX/XXXX. On XX/XX/XXXX, a family member suffered a medical emergency and within the terms of the insurance policy I enacted a claim and was assured that my claim would be accepted and I would be refunded the full price, minus the {$20.00} for the add-on fee. After submitting the appropriate documents my claim was accepted and I was told that a refund would be processed and issued within 7-10 business days and if a refund was not present that I was to contact my financial institution to initiate a chargeback. The refund was to be labeled in the same manner as the initial charge was. Attached to this letter is the insurance policy which outlines the validity of my claim, the correspondence that says my claim was received, processed, and accepted as well as the communication that I should contact Chase Bank to initiate a chargeback. After sending the documents to Chase, they have refused to credit my account back the money and keep telling me they have to wait for the merchant in order to resolve this, but they did not wait for me when they took the money back. I have called Chase Bank over 7 times in the past 30 days to resolve this issue, giving them ample time to resolve this.
Company Response:
State: FL
Zip: 33936
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023. I cancelled my subscription to XXXX which was in the amount of XXXX On XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX I have been charged XXXX and I should not have been charged. I have sent Chase Bank proof of the cancellation and they told me I have to resolve this with the merchant and the merchant is refusing to contact me. It's not fair that I have to pay for fraudulent charges.
Company Response:
State: FL
Zip: 33936
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Today, XX/XX/XXXX, I checked my credit card account of Chase Bank online and found out XXXX unrecognized transactions on XX/XX/XXXX and XXXX. On XXXX, there were two transactions : the one by Amazon, which amount was {$89.00}, and another one was XXXX, amount was {$10.00}. The last one was by Amazon, {$100.00}, which was pending on XX/XX/XXXX. I have checked my order history of Amazon online, and checked I did not purchase such amounts. Regarding XXXX, I recently paid only cash ; therefore, it was impossible. After founding online at Chase website, I filed them, closed my credit card, and called the customer service. All available records, including Chase and Amazon, were printed out.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Jp morgan card services put an incorrect inquiry on my credit report. I called and explained to them that I hadnt recent applied for a credit card and to not let anymore credit inquiried happen without 3 stage verification. They allowed another inquiry to take place the following day. When I called back to complain to them they stated they cant stop a fraudster from applying for new cards and I explained to them the technology is available for 2 step verification and this shouldnt be going back on my credit report again and again.. i had already placed a fraud alert on my 3 credit reports prior to the seconf inquiry and they were just allowing this to happen.
Company Response:
State: IN
Zip: 46410
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Hello, Please reference my previous CFPB complaint. I applied for a CHASE sapphire card back in XXXX. My credit was pulled but my application was pended for XXXX verification. We still don't know why it pended for XXXX verification considering all demos were entered correctly on the application and CHASE had a copy of my credit file, and has an existing relationship with me. Nevertheless, I mailed in a copy of my drivers license. I received another decline letter stating my drivers license ( which I know was most definitely legible when I mailed it ) was unable to be read. So I went to a branch and they scanned and e-mailed the driver 's license. I then got a second denial letter stating the application was determined to be fraud. So then we called application services, who found the e-mailed drivers license, and had to send it off to another department. And, again, we were declined for fraud. SO FOR THE XXXX ATTEMPT, we called application services, escalated the call, they sent a link to upload my SS card and drivers license, I sent them in, and after almost a month of going back and forth, we got ANOTHER decline letter, this time for having received a CHASE Sapphire intro bonus in the past 48 months. So to recap : XXXX ) CHASE pulled my credit ; XXXX ) CHASE gave me the run around for almost 30 days with identification/USPA verification XXXX and then finally XXXX ) Ultimately declined my application for having received an intro bonus in the last 48 months. My husband also applied at the same time, and was also declined for having the intro bonus in the last 48 months, but his credit was never pulled and he wasn't given the run around. This is clearly a regulatory violation. Either Reg B/ECOA, or at a minimum a huge UDAAP violation. We're contemplating legal action for this monstrosity of a blunder. Reference number for the application is XXXX.
Company Response:
State: DE
Zip: 19709
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Deposited XXXX $ into my account to avoid overdraft fees. Chase decides to charge me XXXX XXXX $ fees the next XXXX I wake up. XXXX $ money I do no have taking food out of my mouth those XXXX XXXX XXXX. XXXXXXXX XXXX XXXX XXXX company
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A