Date Received: 2023-10-15
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: On or about XX/XX/XXXX I met with a Chase bank officer, XXXX XXXX, in their branch at XXXX XXXX XXXXXXXX XXXX XXXX CT XXXX to open a new checking account. The account was to be joint in both my name and my wife with me signing on her behalf as attorney-in-fact. I brought along the POA which XXXX XXXX scanned into their system and said had to be reviewed by their appropriate department before proceeding, therefore I must return to complete the account opening. After maybe 2 weeks of not hearing from XXXX XXXX I called her office and she said they would not allow me to open a joint account with my wife as her attorney-in-fact. I asked for further detail as to what paragraph of the CT statutes this decision was based on and some days later I learned from her that the applicable department would not respond to her with any additional information. The decision of JPMorgan Chase Bank to refuse to honor the authority conferred via our POA is in violation of Connecticut statutes, which states financial institutions are specifically mandated to accept a POA, and it cost us a {$600.00} bonus that was offered by Chase at the time for account opening with a specified balance. There is no exclusion in the Connecticut statutes for a representative to enter into joint agreements with the grantor under the representatives authority nor does it specify additional wording is required in the power of attorney document to cover such a situation. In this process Chase also violated Connecticut statutes specified in SB190 effective XX/XX/XXXXXXXX that states : a financial institution must accept a POA when it is presented for acceptance, regardless of whether or not the institution asks for a certification, translation, or attorney opinion. Under the bill, a financial institution may still ask for additional documents, but it can not refuse a POA or delay its acceptance without such documents. The difficulties with financial institutions with regard to POAs has long been recognized and has prompted revisions to state of Connecticut general statutes such as 1-350R/S back on XX/XX/XXXXXXXX : Under the old law, many people were frustrated that they had planned ahead only to have a bank disregard the POA for various reasons ''. Firm enforcement with severe penalties need to be levied in order to stop the abuse of people with representatives assisting them. Your assistance is requested in bringing enforcement actions against JPMorgan Chase Bank for so blatantly disregarding laws with impunity.
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Chase block my XXXX and flag me as fraud over {$75.00} dollars. XXXX is design to receive and send money. I used XXXX as follow but chase bank flag me as fraud and stop me from using XXXX with other banks.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear CFPB, I am writing to file a complaint against Chase for mishandling a dispute and chargeback from a merchant, leading to unethical practices. Last month, I made a purchase on XXXX for a vacuum cleaner. The seller explicitly mentioned free returns and a no-questions-asked refund policy. However, upon receiving the product, I found it to be not worth the {$180.00} XXXX paid, especially considering it is being sold in XXXX for only XXXX XXXX, a significant difference. When I requested a return and refund from the merchant, they provided only a return address without a prepaid return label, leaving me with no other option but to involve my bank. I complied with the banks requirements and provided evidence for the dispute. Chase subsequently handled the case and initiated a chargeback from the merchant. However, today I discovered that they have deducted the same amount from my account again. It appears that Chase is attempting to make me pay for this amount while benefiting from the chargeback scheme. I request your intervention in this matter and urge you to take strict action against the banks behavior. Sincerely, XXXX
Company Response:
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX XXXX 3 international wire transfers posted to my checking account with Chase bank. One for {$5000.00} and two for {$10000.00} totaling {$25000.00}. I immediately contacted Chase bank to report the transactions as unauthorized fraud. I had previously experienced fraud on my account and had notified Chase. That bank account was closed and a new account was opened. The new account is the one in question here. Chase was unable to recover the funds and denied my fraud claim leaving me wiped out. I began litigation against Chase bank for negligence, however my lawyer advised me that the federal regulations did not protect wire transfers. I have recently heard of many other cases of wire transfer fraud greatly impacting consumers and am appealing to the CFPB to step in and hold banks accountable for their negligence. Thank you, Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 148XX
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I opened a Chase Slate XXXX credit card with a balance transfer offer of 0 % APR for 21 months, with a 3 % fee based on the amount transferred. When I asked to transfer a balance from an existing Chase Card ( the Chase XXXX XXXX XXXX XXXX car ), I was informed that the offer did not apply to other Chase credit cards. This limitation was not indicated anywhere on the offer or even on the card opening materials that I received. I believe this renders the offer materially false and misleading. Had I known the Chase Slate XXXX card would not help with my existing Chase card balances, I would have opened a different, non-Chase card. Although I could potentially open such a card now, I have incurred a hit to my credit score by opening the Chase Slate XXXX card based on their misleading offer. I also spent considerable valuable time filing out the card application. I ask that the company immediately honor the balance transfer offer for my existing Chase balances and that future promotional materials be amended to reflect any limitations on balance transfers from other Chase credit cards.
Company Response:
State: TX
Zip: 77005
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Hello. My account is closed on XX/XX/2023. But I didnt receive any cashier check for my balance. I called a lot of customer service and never get real answer .I went to branch many times tooI need the fund to pay my house payment. I have already late pay for my house payment. I need help for the cashier check.
Company Response:
State: CA
Zip: 91766
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/25 this year, my Chase debit card, linked to my checking account, was used in an ATM near where I lived by someone I don't know. The total amount was {$1200.00}. I found these transactions and called customer service to file a fraud claim. They did file the claim, and my credit was temporarily back. Also, they closed my debit card and told me they would send me a new one, which I haven't received yet. And yesterday, XX/XX/XXXX, the bank reversed all the money I got back and told me that the transactions were authorized by me, which I never knew.
Company Response:
State: TX
Zip: 75080
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Deposit a cashier check into checking account on XXXX XX/XX/2023. After 10 day waiting period when to bank to withdraw some money that was when I was told my account was frozen and had to get in touch with the fraud department. I checked my voice messages and a XXXX XXXX had left a message the day before.So I returned his call at which time XXXX told me that the person who send me the cashier check had to go to the bank in her area with two forms of identity to say she did send the cashier check her bank verified that the cashier check was good.But XXXX wanted to know why I was getting such a large cashier check from the lady. She told him why but he still wanted to know from/for what business. I had to submit my paperwork from the State of Ohio that I do have a business register. That's when XXXX started accusing me of being scammed to being involved in a scam to being involved in a fraud money laundering. Now XXXX want paperwork that I had given the lady money to invest for me and XXXX is now saying the money belongs to a third party but he wouldn't give me the name of that person. XXXX has been rude disrespectful toward me and even hung up on me.
Company Response:
State: OH
Zip: 45417
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened my account on XX/XX/XXXX under offer XXXX, which said I would earn {$300.00} if I deposited {$2000.00} or {$750.00} if I deposited {$30000.00} within 30 days and kept the funds in the account within 60 days of offer enrollment ; I also needed to complete 5 ACH deposits and withdrawals within 90 days. I brought {$30000.00} into my account on the the 30th day ( XX/XX/XXXX ) and kept that money into my account until the 61st day ( XX/XX/XXXX ). I also completed 9 ACH deposits and withdrawals within that time period. I only received {$300.00} on XX/XX/XXXX. I emailed support and they sent me the terms of the offer. I responded to that that I satisfied the bonus. They responded that I didn't. I responded back that I would be filing a CFPB complaint if they didn't pay the full bonus. They responded that they would like into it. I called their support as well. The first member said I did not satisfy the full bonus. I asked to speak to her manager. Her manager responded that I did satisfy the full bonus and that someone from the research team would reach out. They never did reach out. Throughout this ordeal, I have interacted with several representatives who did not understand the bonus and were trying to short change their customers. In this high interest environment, I am losing money because Chase does not understand that what they tell me does not satisfy their own terms that they told me. I would like the CFPB 's help in resolving this issue.
Company Response:
State: ID
Zip: 83616
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: My ID card and social security card also my XXXX XXXX was stolen from my car and had been miss used to open chase bank account and other things such as unclaimed money and property.
Company Response:
State: CA
Zip: 95206
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A