Date Received: 2023-10-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was charged by several online companies for products I was attempting to buy, {$2700.00} in total. The products were never delivered and I've never even been given a receipt for my transaction. I've tried several times to search for contact information for the company and could not find anyone to resolve my issue. I then disputed the transactions with my bank who denied ALL of the disputed transactions. They've informed me that I will need to reach out to the company. How can a consumer reach out to a company if no phone number, physical address or XXXX XXXX was provided? On XX/XX/2023 The claims department purposefully entered wrongful dispute formation and on XX/XX/2023 a " Customer Care Specialist '' informed me in order to seek arbitration I would need to contact a lawyer. This is illegal!
Company Response:
State: MA
Zip: 01852
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: On XX/XX/2023 I received an email confirming I had been approved for a Chase Sapphire credit card. I was also informed I was a Chase Private client account and had a checking account opened in my name. I called chase and after talking to several people the account was closed. They had all of my correct information and eventually sent me the card, after I had cancelled type account. I received letters stating the accounts were closed but they did not have incident numbers on them. On XX/XX/2023 I received an email at XXXX XXXX thanking me for my application for a Chase Freedom XXXX Credit card. I called at XXXX to report the fraudulent activity since I did not apply for any credit card. Again, all the info they had was correct. The credit application had not yet made it to the review for approval. I believe that someone at Chase is opening these accounts fraudulently. Two times seems odd and the info was correct for me to receive the card at my home address.
Company Response:
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: someone hacked my XXXX account and transferred money from my chase account.
Company Response:
State: TX
Zip: 78589
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Hi, On XX/XX/, Chase Bank closed my checking account with around {$12000.00}. I went to the branch to collect my money and they said they could not give me my money and to call Chase. After calling Chase they said I will get a check in the mail within 10 days of the bank closing. Today is the XXXX day and I tried calling Chase but am not getting no response. I am a college student behind in my college payments because of the chase. Thanks again. Have a great day.
Company Response:
State: NY
Zip: 116XX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX I received an email from XXXX someone called XXXX XXXX claiming to be from the XXXX department employee of XXXX XXXX XXXX About a remote job for Data entry clerk position. when I received the email i was very excited specially after I looked up the company on XXXX and it seemed like this might be the ideal start for my career. Then I did interview with them over Phone they offer me the remote job position and said all paperwork will be done after XXXX week of probation period and it will be paid a probation period. They ask me that I have any printer on my place or not, they said to setup a remote work station in my home they need my address they will send me a check to order all the laptop, software and other thing so for issuing a check they need my baking information and I send them everything. Then they asked me to buy business check refill paper and they sail we will refurbished me. After buying that they send me a check of {$2900.00} from XXXX bank by email said to deposit that on my Chase bank and I deposit the check to my JP Morgan Chase Bank physically on XXXX XX/XX/XXXX. After that I was told by email that I will be contacted by a gentleman named XXXX by phone number ( XXXX XXXX XXXX XXXX ) another HR employee of XXXX XXXX and I have to follow his instruction. After I deposited the check I was instructed by both XXXX to pay XXXX XXXX {$2000.00} by XXXX for branded equipment that I would require for performing job remotely and after payment the vendor provide me tracking ID. After every payment they asked me to send screenshot to payment to XXXX XXXX number and to the email address of XXXX XXXX and I did as they said it was needed for finance department documentation process. As per instructions from XXXX I send {$2000.00}, via zelle to XXXX. I send that on XXXX XX/XX/XXXX via my zelle which is linked with my bank. Then the next day XXXX XXXX I was instructed to send the remaining {$950.00} to the same recipient XXXX XXXX XXXX it did not go through and when I inquired with my bank they said that the recipients bank was frozen. That made me suspicious. I let XXXX know about the XXXX issue and then I got an email from this XXXX instructing me to send the money to another XXXX ID XXXX. When we tried to send the remaining it didnt go through and eventually my banking App XXXX got blocked. Then I contacted XXXX again and this time they started telling me to send the money {$950.00} by bitcoins or apple pay which made me more suspicious. Finally I looked up the number of XXXX XXXX XXXX and called in and the lady who answered said if it is an email from XXXX XXXX. then it is fraudulent because she used to work here before then her account got hacked and no XXXX work there named XXXX. On XXXX XXXX Chase bank reverse the deposit of {$2900.00} I made on XXXX XXXX through the check of XXXX bank I was given by email. After that I call XXXX Bank they told me make complaint to the bank you hold account with XXXX called Chase bank XXXX told me that was a bad check with frozen account so the reverse the money but in this scam I lost my own {$2000.00} dollar money which was send by XXXX XXXX XXXX. I talked to zelle customer service but they are not ready to give me my XXXX dollar XXXX XXXX as I send the money by my self. Now Chase bank and XXXX no one is ready to return my own money which I lost by XXXX XXXX. Chase Bank send me a substitute check with a letter by mail on my home address that told me I can claim refund for this substitute check and money reversal within 30 days if i suffer any financial loss in this process so I call them try to make a claim Chase said you can not make a claim as you deposited the check to bank to any XXXX else, I just want my {$2000.00} XXXX scam money back that was my semester fee payment for last semester of graduation
Company Response:
State: TX
Zip: 77090
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened a Secure Bank account with Chase in XXXX I graduated to a Total Checking and my account was closed with no explanation. Ive tried to reopen a new account and have been told that I can no longer bank with Chase with no reason given.
Company Response:
State: TX
Zip: 75056
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My account was closed by Chase and withdrawn by Chase fraud team and under review. I have wait for over 1 month. It's around {$9000.00}. They don't give me a date when can I receive my money and they took money away from me. I don't have any money to pay bills and rent. This is the only account I have. All my money is in there.
Company Response:
State: MA
Zip: 02135
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Late yesterday evening my so had a XXXX issue checking in for a XXXX XXXX to XXXX. Was directed by XXXX agent to call a number to fix issue. Was told by " XXXX XXXX XXXX " person to pay a ticket change fee. My card was charges {$690.00}. I tried to contact XXXX challenge change fee. They said they don't charge change fees and agent shouldn't have told son to call any number. Said it was a scam. I called Chase who would not stop the charge. Told me to dispute after it posted. Then they would not reimburse my money or go after the Fraudulent vendor. This is apparently a common scam.
Company Response:
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My Chase account was closed on XX/XX/, and I called them, they said they could give me my money back within 10 days. But I still have not received my money. My statements show my money is withdrawn by the Fraud Team and is under review. I did nothing related to fraud so why did it take such a long time to review my money and not return back to me? The amount of money is around XXXX. Now I have no money to pay bill, rent and tuition fee.
Company Response:
State: MA
Zip: 02148
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I went to Chase ATM deposited a rent check from tenant to my personal checking with Chase. The rent payment check was drawing from local bank ( XXXX XXXX XXXX ). The ATM did not give consumer the option to accept or decline the deposit with a hold but next option. It went through with a hold caused my funds got delayed for 2 days. I went inside to talk to the local branch manager and he told me I have to call the ATM customer service since it's was deposited at the ATM. I was on the phone with ATM customer service for 1/2 hour and I was told they couldn't help me due to it's still in pending status. They told me to call back the next day so they can evaluate my situation before the hold can be released. This is lack of clarity and accessibility to our funds at the ATM. They should have the option to give the customer if there is any hold on the deposit so we can make decision.
Company Response:
State: CA
Zip: 95330
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A