Date Received: 2023-10-14
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: XX/XX/XXXX XXXX mad a withdrawl on my account for {$110.00}. XX/XX/XXXX I notifed Chase Bank of Fraudulant transaction and it was reversed. XX/XX/XXXX the reversal was reversed without providing evidence to why my fraud claim was denied. Several periods from XX/XX/XXXX thru XX/XX/XXXX I continued to contest transaction and be ignored. I asked to have account closed which they refuse to do. Chase knowling is allowing fraud charges to be charged and refuses to protect consumers.
Company Response:
State: MN
Zip: 557XX
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hi. Chase placed a hold on a check that I tried to deposit. They are saying they cant verify the phone number for the other payee. we have contact XXXX XXXX XXXX to get them to confirm that it was the correct name on the account. XXXX XXXX XXXX confirmed that there is nothing else to be done on their end. HOwever Chase bank is still saying they cant verify phone number on their database. More so, they wont allow any other way to verify funds. Even after I suggested going into the bank with my ID, Chase said No. Lastly Chase wont even release my other funds thst they have verified
Company Response:
State: TX
Zip: 77007
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XX/XX/2024, I deposited a check at the ATM at the Chase Bank in XXXX XXXX. The ATM asked if I was withdrawal or deposit. I select deposit check. I inserted check. It scanned and said there will be a 7 day hold. Being that I need the money immediately, I did not consent to deposit my check and wanted it back. There was no option to return my check out of the ATM. There was only the option to continue. I did not press the button, the ATM did it for me. The bank would not help in any way. The definition of theft is the taking of ones property with out consent. I did not consent to the seven day hold. If I handed the check to a teller and they told me there was a seven day hold and I declined but she/ he refused to hand my check back, they would be commuting a felony. The bank is responsible for the actions of their machines as much as their employees. The bank can not take a {$1000.00} check and keep {$500.00} and say oops that's our ATM doing that to bad
Company Response:
State: CA
Zip: 92399
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I tried to log in to my Chase bank account on XX/XX/2023 so that I could change a recurring payment. When I attempted to log in, I received a message that said the following : " We've updated our agreements. Please review these agreements to understand how they apply to you. You must accept these agreements to continue to access your accounts online and in the mobile app. We've updated our Digital Services Agreement and combined it with some of our other digital legal agreements to give you a more streamlined experience. If you don't accept, you'll lose access to online account services and continue to see this message until you accept the updated agreement. Digital Services Agreement Download agreementOpens PDF Online and Mobile E-Sign Disclosure and Consent Agreement Download agreementOpens PDF By clicking " I accept '' I confirm that I've read and agree to the terms and conditions of the Digital Services Agreement and Online and Mobile E-Sign Disclosure and Consent Agreement. '' One agreement was 10 pages long, and the other was 127 pages long. I could not log in to my account without accepting " the terms and conditions of the Digital Services Agreement and Online and Mobile E-Sign Disclosure and Consent Agreement. '' There was no option other than accepting the new terms, which were outlined in these two documents. I was prevented from changing a critical recurring payment because I didn't want to accept an agreement that I didn't understand, and would likely take an experienced lawyer to decipher. If I were able to comprehend what I was reading, it would take several days of research to look up the legalese and its implications online. There is no " plain language '' version of these agreements offered by Chase, nor can I find online. If this were a more urgent matter, or if it were a financial emergency, I would have had no choice but to agree to something I couldn't quickly understand. In addition, this action simply means that we must Chase 's terms or, I suppose, leave the bank, although... if I wanted to close my account online, I wouldn't be able to do so without ( again ) accepting their terms.
Company Response:
State: CA
Zip: 90405
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received an email ( XX/XX/XXXX ) from Chase Bank stating that " Your new Chase Freedom Unlimited credit card ( ... XXXX ) and welcome kit are on the way and should arrive in 5 to 7 business days. '' However, I never applied for any card in recent months. I called the bank and cancelled it today. What is bugging me is how these companies can issue a credit card without verifying that whether I have applied for a card or not. To make things strange is someone used my name, email, home address and the social security number. According to the operator, card was being mailed to my home address.
Company Response:
State: SC
Zip: 29605
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/XXXX at XXXX, while I was asleep. Chase Bank emailed me about a credit card that I did not apply for, and did a hard inquiry on my credit report dropping my credit score. I did not apply for and do not want a credit card from themz and as such never gave them permission to pull my credit report. When I called to inquire about the false application they said my account was sold to XXXXXXXX XXXX and to call them... My current mortgage is through them, but only because they bought it from XXXXXXXX XXXX earlier this year, I would never choose to do business with Chase Bank. I believe they falsely opened an account in my name just to sell it, since the account isn't even officially open yet and they are already saying it was sold to another bank. Please close this credit card account and have them remove the hard inquiry on my credit reports. Thank you, XXXX XXXX
Company Response:
State: VA
Zip: 23112
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Chase unilaterally switched my credit card to a less appealing benefits card without my consent, a violation of the card 's terms and conditions. This lack of respect for my choices as a customer feels intrusive. It appears Chase 's motivation was to cut costs, and their actions misled me through deceptive advertising and unannounced alterations to the card 's terms and benefits.
Company Response:
State: CA
Zip: 94107
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX XXXX XXXX " XXXX '' is a manufacturing and trading company engaged in the production of sanitary ware ( including bathtubs, showers, bathroom furniture ) in XXXX. The company has been producing its products under the XXXX brand for more than 20 years. Our production strives to meet international standards, and the company 's development strategy is aimed at continuous improvement of quality and design at a constant price level. For more than three years we have been cooperating with the XXXX XXXX XXXX XXXX TRADING CO.under contract No. XXXX dated XX/XX/XXXX. Our company is a permanent supplier of sanitary equipment, including for medical, health and social institutions that fight for human lives every day. The company does not cooperate with any military organizations of XXXX and other countries in its activities, produces plumbing only for peaceful purposes. Realizing the need to equip these facilities with plumbing, we monitor the timely fulfillment of our obligations to supply plumbing, including those purchased from XXXX XXXX XXXX XXXX XXXX. In XXXX, we made the following payments through XXXX XXXX XXXX XXXX XX/XX/XXXX, from the settlement account of XXXX XXXX XXXX XXXX with invoice XXXX dated XX/XX/XXXX ( the recipient of the payment is XXXX XXXX XXXX XXXX XXXX on the basis of contract No. XXXX dated XX/XX/XXXX with XXXX XXXX XXXX XXXX XXXX, clause XXXX of which provides for the possibility of making a payment in favor of a third party beneficiary of XXXX XXXX XXXX XXXX ) a payment in the amount of USD XXXX was made on the basis of transfer application No. XXXX dated XX/XX/XXXX, we received a XXXX message ( appendix to this claim ). On XX/XX/XXXX, from the settlement account of XXXX XXXX in accordance with invoice XXXX dated XX/XX/XXXX ( the XXXX is XXXX XXXX XXXX XXXX XXXX on the basis of contract No. XXXX dated XX/XX/XXXX with XXXX XXXX XXXX XXXX XXXX, clause XXXX of which provides for the possibility of making a payment a payment in the amount of XXXX XXXX dollars was made in favor of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) on the basis of the transfer application No. XXXX dated XX/XX/XXXX, we received a XXXX message ( appendix to this claim ). On XX/XX/XXXX, from the settlement account of XXXX XXXX in accordance with invoice XXXX dated XXXX ( the recipient of the payment is XXXX XXXX XXXX XXXX XXXX XXXX the basis of contract No. XXXX dated XXXX with XXXX XXXX XXXX XXXX XXXX, clause XXXX of which provides for the possibility of making a payment in favor of a third party beneficiary of XXXX XXXX XXXX XXXX ) was paid in the amount of USD XXXX on the basis of transfer application No. XXXX dated XX/XX/XXXX, we received a XXXX message ( appendix to this claim ). On XX/XX/XXXX, from the settlement account of XXXX XXXX in accordance with invoice XXXX dated XXXX ( the recipient of the payment is XXXX XXXX XXXX XXXX XXXX XXXX the basis of contract No. XXXX dated XXXX with XXXX XXXX XXXX XXXX XXXX, clause XXXX of which provides for the possibility of making a payment in favor of a third party beneficiary of XXXX XXXX XXXX XXXX ) was made a payment in the amount of {$31000.00} on the basis of a transfer application No. XXXX dated XX/XX/XXXX, we received a XXXX message ( appendix to this claim ). The total amount of payments for the above period was XXXX ( XXXX XXXX and XXXX XXXX XXXX XXXX and XXXX ) XXXX XXXX dollars. According to the information provided by XXXX XXXX XXXX JP Morgan Chase Bank XXXX XXXX these payments and is awaiting a decision on further cash flow We officially sent a letter to JP Morgan Chase Bank XXXX XX/XX/XXXX, it was left unanswered. . Considering that our organization has been an active and conscientious participant in foreign economic activity for many years, and the delay of these payments is an isolated and unforeseen event in our practice, we kindly ask you to understand and make a fair decision to send me official information about the blocking of JP Morgan Chase Bank payment to XXXX XXXX with the date of blocking in order to so that XXXX XXXX can apply to unlock their money in XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: In XX/XX/2023 there was a Chase Sapphire credit card opened in my name and a Chase banking account, Called the company and they closed both accounts. Did a credit freeze with XXXX. On XX/XX/XXXX, there was another credit card request for a Chase Unlimited caed. Called Chase and they cancel the application. Chase states the application is being done online but that's all they can tell me. I also reached out to XXXX and XXXX Credit reporting to put additional freeze on my report.
Company Response:
State: VA
Zip: 241XX
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: On XX/XX/2023 I received an email saying I applied for a Chase Sapphire Preferred credit card, which I did not apply for. The email does not appear to be a phishing email. I contacted Chase since this has also happened to a member of my household twice in the past 3 months and they could not provide much details just that someone maybe stole my identity. However, I dont believe its a coincidence that this is only happening with CHASE BANK . They agreed to close out the application and contact all credit bureaus to have the inquiries removed from my credit.
Company Response:
State: FL
Zip: 33811
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A