Date Received: 2023-10-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 & XX/XX/2023 I sent a billing error dispute to Chase Bank, customer service and their registered agent. I tried to resolve this billing error dispute but have not received a resolution. On XX/XX/2023, I sent a notice of pre-arbitration to cardmember services. The response I received was not the documentary evidence I requested according 15 USC 1666 ( b ). On XX/XX/XXXX I initiated a demand for arbitration. This process has been very stressful and XXXX inducing, for both my personal and professional life. Ive taken all the necessary steps and have received no resolution.
Company Response:
State: CA
Zip: 94605
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: Chase Bank has used billing statements from CA and CO and OH and they do not have phone numbers on them, I was internet fraud scammed years ago and my home has been burglarized with thefts of my personal Identifications, and my signatures and my banking documents, and bank documents have been changed and altered and tampered with, they do not have consent to use my social security number for thefts. I would like to get into a court room but no one will let me in one. I feel that is the only way to get into a court room is to stop paying, my right to fight back. A lawyer told me to stop paying but now he is not responding to me to help me. Lawyer said they can not foreclose they do not have a mortgage, he said it is a mess, the bank frauded, Fraud for profit by bankers. I did not file an application for a mortgage, I have a deed from XX/XX/2003 that proves there is no mortgage and I have full deed and title and interest. Chase Bank has no mortgage and they are transferring it to XXXX XXXX XXXX XXXX XXXX XXXX XXXX. They have stated in Chase bank letters with XXXX who I never heard of they have changed my name and did thefts in my home, and thefts of the deed. It is non sense grounds to strike set aside and motion the court for relief from all the damages Chase Bank has done to me and my reputation, credit, property. I never filed out a application, never saw and document, never saw the terms, never signed anything with chase bank don`t know who XXXX is, Never been in a Chase bank. I have been deceived, tricked, defrauded by the bank in paper work. I never talked to anyone from that bank until yesterday, and they recorded what I said and then hung up. I have been intimidated by lawyers, and harassed by there fraud gang that breaks into my home. There was never anyone to talk to about the fraud scamming they are doing. I believe they have been doing cash accounts laundering money for there Banks Fraud for profit. I need CCFPB to press white-collar crimes charges financial crimes, fines and penalties. I believe Chase Bank should be charged with financial white-collar crimes, Lying cheating stealing fraud. Identity theft Fraud Banker Fraud for profit Harassment Thefts of signatures, thefts of documents, harassment on roads. Depriving me the consumer my rights under color of law. Banks Invalid claims and the documents they have are one sided written for them selves and only seen by them selves, and have nullities, VOIDS, Non enforceable documents. They have sent threatening letters with false writings and false accusations, hear say, and no proof. That is abusive and I feel threatened and I am being torchered by white-collars for thefts of money and they have no subject matter jurisdiction. No legal legitimate reason. I need crime stoppers. XXXX was not original lender I never heard of them and defiantly did not have any agreements, no consent with them, and did not sign anything with them so this needs to be resolved in a court of law, and the only way I can get into a court is by stop paying. The fraud is so over whelming thick a lot of laws don`t know what this is about after they read the papers because the banks documents that I do not have and have not seen are fraudulent. There has been a XXXX XXXX discharge and no creditor is allowed to contact me, they will be in content, and right now they are in contempt for mailing and threatening me for no reason. Theft & Extortion of money by the bank. I am being forced against my will to pay, when I have no obligation to pay. Lender abuse with no mortgage, Lender
Company Response:
State: WI
Zip: 531XX
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Dear Sir/Madam, My name is XXXX XXXX with an Iranian Passport. Me and my wife came from XXXX to XXXX on a XXXX XXXX XXXX. On XX/XX/XXXX me and my wife opened an account at a Chase XXXX in XXXX XXXX, after a few weeks Chase sent me an email stating my XXXX immigiration document is not valid, although in fact it is valid and they sent another email clarifying that because my country of nationality is XXXX they are closing my account. This is illegal and inhumane due to section XXXX of the civil rights act of 1964, no person should be discriminated against due to country of nationaility. I am in the United States as a Ukranian Humanitarian Parolee, I have rights to open bank accounts, work and access public services, however Chase ( JPMorgan Chase & XXXX ) closed my account merely because of my nationaility not my legal status in the United States. The correspondence proving this XXXX discrimination is heavily documented and I am ready to take legal action against JPMorgan Chase & Co . I have experienced severe financial and mental loss/damages because of the discrimination by JPMorgan Chase & Co .
Company Response:
State: CA
Zip: 94109
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I received a email alerting me that applications was submitted XXXX to jpmcb but was block do to a credit freeze. I didnt fill out an application nor did I give any one permission to on my behalf. I contacted trasunion right away to notify them I didnt submit any credit application today. I was then told to call chase to alert them that this application was file fraudulent. I called chase application department at ( XXXX ) XXXX in which the rep said had ask to provide my ssn and name. Upon looking she locate the application and flag it as fraud I request a copy of the application to file with my police she told I would have to follow the step in chase identity theft kit to be able to obtain a copy of. In which she ask for my address to mail out the theft kit and also told me that a letter would be sent over to the credit to remove and inquire from this.
Company Response:
State: MI
Zip: 48045
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: chase is continuing to violate many rules last year we notified them to stop calling and they continue to call daily multiple times for accounts we are disputing with them
Company Response:
State: CA
Zip: 93065
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Lost or stolen money order
Subissue:
Consumer Complaint: The Legal-Counsel is bringing attention to a fraudulent check cashing incident involving a {$540.00} check issued by the Social Security Administration Treasury at the recipient 's institution. Evidence suggests fraudulent activity, including the improper force crediting of the check. The author urgently requests an investigation, resolution of the matter, and the reimbursement of the amount to the Social Security Administration Treasury. Additionally, the author asserts the rescission of all contracts and negotiations with JP Morgan Chase Bank and Company, citing their alleged failure to act in the best interest of the beneficiary.
Company Response:
State: GA
Zip: 30101
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Last week they limited me on how I can send money. Making me juggle through multiple departments to get my account unlocked on various occasions this week and last week. Refusing to send money and now my account was terminated.
Company Response:
State: WA
Zip: 98030
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: A fraudulent wire occurred on my account. The wire was {$5000.00} and it was not authorized by me, when I noticed the wire I tried to call the bank to verify it wasnt me and for the bank to not go through with it, however it was too late as the scammers were able to confirm with my bank that the wire was me and it was completed without my authorization. I filed a claim and it was denied from chase, theyre reasoning was that I authorized the wire so it was my fault.
Company Response:
State: MI
Zip: 49548
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Chase bank did not follow their own policies and procedures and allowed 3 individuals access to debit our business account fraudulently through their ACH system. Over a period of 8 months, these individuals removed funds from our account in minimal amounts and under false business names that we actively do business with such as " XXXX XXXX '' to remain under our radar. The ACH policy on Chase 's account and applicable to our business account, communicates their is a submission of documentation to validate transactions and approve removal of funds prior to the first transaction. Chase bank failed to take this step and approved over {$55000.00} to be stolen from our business account over an 8 month period and now refuses to fix their mistake and restore the funds to our account. We were never contacted by the fraud department for even one transaction nor was the bank able to provide the documents or evidence that prove they validated documents approving charges to our account. Detailed information such as dates, amounts, communications and bank policies as well as a letter to the bank 's Vice President requested action are attached for review. We met with the bank on numerous occasions to resolve this issue with no results.
Company Response:
State: CA
Zip: 92504
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I had asked the Chase ultimate rewards to explain and investigate about the charge of XXXX points I used to book XXXX XXXX XXXX, Chase ultimate rewards reference XXXX Original book ID XXXX The advertising on the chase page is incorrect, you can't check in because there are no keys and no front desk and as a result, I have to book another hotel I had contacted ultimate rewards multiple times and each time they told me they are resolving the issue, it has been over a month
Company Response:
State: NY
Zip: 10304
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A