JPMORGAN CHASE & CO.


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"Products" offered by JPMORGAN CHASE & CO. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Debt or credit management - Student loan debt relief
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Tax refund anticipation loan or check
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - Electronic Benefit Transfer / EBT card
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 8169874

Date Received: 2024-01-18

Issue: Getting a credit card

Subissue: Delay in processing application

Consumer Complaint: There is a serious problem that has surfaced recently on all Chase credit card applications. There is a bug that prevents me from entering my home address on any Chase credit card application even though it is valid. An error message pops up, saying " Your address needs to include a street address. It can't be a C/O address. '' ( I have attached a screenshot of this error for reference. ) I think what is causing this problem is that any address including the letters " co '' is getting flagged as invalid even if it is not a C/O address. For example, my address contains the word " XXXX '' in it. It is a valid address and not a C/O address. But the system keeps rejecting it and I can not proceed with any applications. Dozens of other Chase customers have flagged this issue online as well, so it is not an isolated bug. And this seems to be a new bug ; I have successfully applied for Chase products with my home address without issue in the past, but recently I am not able to get past this error. I am hoping this widespread problem can be brought to the attention of the engineering team responsible for credit card application websites so that it can be fixed promptly.

Company Response:

State: CA

Zip: 94539

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8169853

Date Received: 2024-01-18

Issue: Trouble accessing funds in your mobile or digital wallet

Subissue:

Consumer Complaint: XXXX XXXX XXXX XXXX XXXX sent me a check for {$2000.00}. I deposited this check using the mobile depositing feature on the chase app on XX/XX/XXXX. I got a notice that the funds would be on hold until XX/XX/XXXX, but today while on the phone with the bank they said that my account is restricted and will be closed by the XXXX. This is complete XXXX & I need to pay for my XXXX, this is completely annoying and I need a solution. The original bank is XXXX XXXX and had I knew that it would be this much hassle I wouldve just opened an account with them then deposited my check.

Company Response:

State: CA

Zip: 94806

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8169530

Date Received: 2024-01-18

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: On XX/XX/ my wallet and work phone were stolen. Multiple cards were used and I noticed my one account had been wiped after an alert. I immediately called Chase Bank cancelled my card, asked them to remove it from everything and give me a new account. I was told accounts fine theyd register me a new card. I was refunded in the amount of {$2400.00} in the following few days. Today I noticed my account reversed those funds and took the money in which put me in the negative. I never made those authorizations. I never make fraud claims as I am careful with my stuff but was unfortunate this time and now am getting completely XXXX over. I just want my money refunded back to my account and i will close and leave that bank as that is a disgrace.

Company Response:

State: PA

Zip: 19125

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8169489

Date Received: 2024-01-18

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: The following unauthorized inquiries on my credit report that I would like removed. XXXX XXXX Inquiry date XX/XX/2022 JPMCB CARD Inquiry date XX/XX/2022 According to the FCRA these unverified and unauthorized items must be removed.

Company Response:

State: TN

Zip: 37312

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8169297

Date Received: 2024-01-18

Issue: Improper use of your report

Subissue: Received unsolicited financial product or insurance offers after opting out

Consumer Complaint: I receive Chase Credit XXXX alerts from XXXX to XXXX. I dont have a chase account and want chase to stop emailing me. Ive tried to opt out but it wants me to sign in. I havent had a chase account in a while

Company Response:

State: MI

Zip: 480XX

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8168907

Date Received: 2024-01-18

Issue: Other features, terms, or problems

Subissue: Other problem

Consumer Complaint: I received a new credit card in the mail two days ago from chase for the replacement of the latest card sent just a few weeks ago, card ending XXXX which I did activate. This new card sent was charged against my account for auto payment, and I Haven't activated it yet. So My complaint IS what theXXXX XXXX XXXX XXXX is chase doing, and were are the clearing the auto payment funds that has not been consented on a inactivated card. Also I'm still waiting for resolutions regarding my first claim submitted. There was no need for a second credit to be sent to me before answering my claim.

Company Response:

State: OH

Zip: 43228

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8168546

Date Received: 2024-01-17

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: I want my refund

Company Response:

State: TX

Zip: 75070

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8168440

Date Received: 2024-01-18

Issue: Problem when making payments

Subissue: Problem during payment process

Consumer Complaint: Regarding Chase Bad Faith Practices Again At Credit Card Services. This Makes Number 4 Of Serious Bad Faith At Chase, Over And Over Card Representatives Claim All Payments To Card / Pay Over Time Plan / Go Only To Loan, Not To Any Current Charges/ Only To Loan Amount For My Chase XXXX Card. I Created A Pay Over Time For Emergency Heating Repair. Every Payment To This Card Goes Directly To The Loan Amount, Not To Any Principal Just The Loan Only. So Why Is This Called Pay Over Time? All Payments Go ONLY to The My Chase Plan What A Scam Chase Bank Credit Card Services

Company Response:

State: LA

Zip: 70122

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8168231

Date Received: 2024-01-17

Issue: Fraud or scam

Subissue:

Consumer Complaint: COMPLAINT XXXX WAS FRAUDULENTLY MARKED AS A DUPLICATE BY CHASE! COMPLAINT XXXX IS NOT A DUPLICATE! COMPLAINT IS ABOUT THE SPECIFIC INCIDENT IN THE SCREENSHOT WHICH OCCURRED ON XX/XX/24 AND THEREFORE IS NOT A DUPLICATE WITH ANY COMPLAINT FILED BEFORE XX/XX/24. ANSWER THE XXXX COMPLAINT! AND IN ADDITION EXPLAIN HOW YOU ARE GETTING THE CFPB TO CENSOR MY BY ABILITY TO RESPOND TO THE COMPLAINTS! " SURVEY NOT FOUND ''. SOMEONE IS DISABLING IT ON THE BACK END. IS NOT ACCESSIBLE BY CFPB AGENTS OVER THE PHONE EITHER.

Company Response:

State: CA

Zip: 950XX

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8167451

Date Received: 2024-01-17

Issue: Unauthorized transactions or other transaction problem

Subissue:

Consumer Complaint: There's a transaction ( XXXX debit transaction ) transferred money ( {$68.00} ) from my Checking account ( XXXX ) called XXXX payment to XXXX XXXX. I did not recognize that charge and I called chase when the trans was pending. However, chase posted a news letter today, detailing that the transaction is authorized. This is an UNAUTHORIZED transaction and there's no way I sent the same amount of trans two times to two different people.

Company Response:

State: CO

Zip: 80210

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.